Begining of Sept, we were moving. I called all the utilities to either cancel or move services. I called Directv to cancel due to I was able to get cable. Directv tried to get me to stay but I said no. They said I would have to return the equipment, including the DVR I bought! I asked how and they said they would send out Fedex boxes and I just had to return them. They also said they would mail the final bill to my new address.
Weds Oct 14th I finally recieved the boxes from Fedex at the new address. I mailed them out Monday Oct 19th. The paper in the boxes said I had 7 days so I still had time and I had to travel quite a bit to a drop off area. On Weds Oct 21 I decieded to balance the checkbook. When I logged into my account I found a unauthorized charge of $623.00 taken from my account by directv on Oct 16th and I already had 4 bounced checks along with it. I called the bank and they had me come in to fill out a ACH form, which I did! Then I called Directv. I talked with one operator who said I never cancelled my service and this gave them the right to do this. I said I most certainly did cancel my service, how else did you know how to send the boxes to the new address. After a bit of back and forth I was hung up on, accidently I am sure. The next day, I called directv again. I talked with one operator who pulled an additute with me, then I asked for a manager and it took 30 mins to transfer me to someone else. The next person said the $623.00 was due to the equipment non-return and I would get a full refund. I said I recieved the boxes in the evening on Oct 14th. I was charged on the 16th, how was that enought time to mail back the items. She then said it was more of an insurance thing for Directv so they knew they were getting it back. I said I want to talk to another manager, and she transfered me. That manager said that I was mis-informed about the "insurance" comment. That that was not true. I was then told what my estimated amount of refund would be. $365! I said wait what the heck why is there such a difference in the amount taken and what I would be refunded. They said it was Fees and service charges, and 2 months of service. I said NO I only owe one month of service I was waiting on the final bill to pay it. SHe said I owed for Sept also. I said I cancelled the service and she said "oh we have record of a phone conversation from you in Sept. You will have to talk with such and such department to get this straightened out, I can transfer you". I said yes transfer me. And then a few clicking sounds then the phone goes dead!
Here I am Oct 29th. No money and no refund, though directv recieved there equipment a week ago! The bank said the only thing they can do with the ACH form is give Directv 30 days to return the money because I returned the equipment.
What I dont understand is how the bank can tap them on there fingertips for this, and leave me in such a hardship at the moment. I thought when you had unauthorized charges you had a protection. I thought that something like this was criminal! You know if this was me taking it from there account its theft but directv its not??!!?? I wasnt even given time to return the equipment before the charge was taken! The letter in the boxes stated I had 7 days! They took it out in 2!!! I wasnt even given the chance to pay the final bill myself, they just took it and then some! I have a whole month of service they charged me for after I cancelled! They took there good time getting me the fedex boxes, but they sure can take the money without my approval out of my account before I can blink!
The BBB, FCC, and Attorney General for Pa were also notified. Yet to hear from them but still complaints made! I noticed over 34, 000 complaints against Directv on the BBB site. Amazing, thats alot of complaints!
Save yourself some troubles and go with another company, Directv is just backhanded and sneaky! I found out way to late!