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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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M
12:52 pm EDT

DirecTV shady company

I have finished 2 yr contract and decided to go to cabling, I ask to cancelled service and they were going to send me boxes to send equipment back, , and would send a finally bill after equipment was returned it was only going to be 60 dollars, , but without approval they took out 250 out of my account and after asking they returned only to take it back out the next week called again they said we will have too wait for equipment, , then they could release money, , , after they got equipment, , they gave me back53 dollars said it was what I owe, , very shady people, , don't every pay with check or card, , they will take what they want

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K
10:48 am EDT

DirecTV terrible service

Prices go up, fees appear and cancellation of terrible service costs up to $500. If you have had a TERRIBLE experience with DirecTV, sign this petition to make your voice heard!

http://petitions.moveon.org/sign/indirectv-stop-taking?source=c.em&r_by=2518627

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Rachel Galyon
, US
Nov 04, 2016 8:01 am EDT

I changed from a very good television provider to Directv thinking it would be better. It was to be a locked payment for two years. So far in the five months that I have had Directv nothing but trouble. The second month my bill was raised, I was able to get through to their Cs then. Now four months in my bill has doubled and try to contact Cs and an automatic busy signal. I keep trying and some times I am allowed to enter my phone number then it says they will transfer me, but it goes to a busy signal and ends the call. For hours and days. I still have not been able to resolve this and I am refusing to pay a bill when I can not speak to any one to discuss this problem. I want my old service back!

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J
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV damage claim - leaky roof due to bad installation

The satellite installer nailed a cable to my roof which came loose leaving holes in my shingles/roof allowing water to access damaging my ceiling. My satellite was installed on August 3, 2013. The installer put nails in my roof through my shingles to hold a cable in place. Recently the cable came loose leaving holes in the shingles and roof allowing water to access damaging my ceiling. I filed a claim with Direct TV on 8/31/16 and was told I would hear back from the company within 5 business days. Additionally, I was directed to mail pictures and a description of the problem to the King of Prussia dispatcher who would resolve/repair the damage. No one contacted me so I followed up on 9/13/16 and was told the issue was escalated and I would hear back from someone in 5 business days. No one contacted me. I called the dispatch office and they told me they can't help me. I called the Risk Management group and they told me they couldn't locate the damage claim. I have spent HOURS on the phone trying to resolve this and have yet to be contacted by Direct TV. I spent 1.5 hours on the phone today and was told there is no guarantee that direct tv will fix this problem and that I should keep trying to call the Risk Management number. This is ridiculous. I want direct tv to pay for the damage in my home caused by an inadequate installer. My account number is [protected].

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B
6:39 am EDT

DirecTV samsung 4k tv and directv 4k service

Purchase of costco tv/direct tv
September 23, 2016

On friday, september 23, 2016, our family goes out to eat, and then to costco to shop. I go to tv area. The pix on the samsung 4 k suh hd tv just jumps out at you. There is a black man in a blue direct tv shirt assisting customers in the tv department. After he helps a couple (The blonde lady was a travel agent, and she said that the alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an alaskan vacation) from athens, I ask him to tell me about the samsung 55 super hd tv. He does, and then when I tell him that I am a direct tv customer, he says "and that's why I am going to help you out. " I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the samsung. The pix was not as good, though, and I return with him to the samsung. So, he helps me load it on a cart, and I buy the samsung.
When we get home, we unpack it, take the old tv out, and our daughter, amanda, sets the new tv up. I look through the documents, and I google the direct tv website for 4 k service, and discover that to get the service, you must have 3 things-a 4 k model hr54 genie, a 4 k compatible tv, and either the ultimate or premium programming package with direct tv. The new tv's pix is just like the pix on the old tv.

I call the number on the direct tv website, and talk first to a lady who sounded american. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4 k service for the new tv, and told her the info on the website, including the hr54 genie. She told me she understood, and placed my order, setting up my free installation for october 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (A "customer loyalty special") ', but there would be a $20 "handling charge, " and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "order confirmation specialist" to confirm the order.

I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an american sounding name. When he went over the order, he said that the first lady had ordered the wrong genie, not the required 4 k model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an american sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to monday, october 3, 2016, from 8-12 noon; and transferred me to yet another "order confirmation specialist. "

I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an order confirmation email. However, the equipment listed was not for the 4 k genie, and listed 3 different genies, one a "4 k genie mini. " it did show not show the amount of the extra charge to my bill for the 4 k service, so I called back. It was during the fourth quarter of the auburn-lsu football game, and continued after the end of the game. The agent then transferred me to "tech support, " where I talked to another foreign-speaking man who gave his name as "chris. " I again told him what I needed was 4 k service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the october 3rd installation date and time window.

I tried to reply to the order confirmation email, but it would not allow a reply. I have been a loyal costco and direct tv customer for years, and this is not the competent, ethical customer service I would expect from either company. I would just return the tv to coatco, and cancel my direct tv order and regular service, but I have given my old tv to our daughter and cannot ask for it back.

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ao1949
, US
Sep 29, 2016 9:26 am EDT

I bought a Samsung 4k uhd tv, hooked it up to satelte box, 2 days later, pictue is blocked with a content security message on all channels.Tech support says 4k tv is using so much bandwidth their suppliers system thinks I am pirating program content, thus the security message and block on non-4k channels.
They tell me, u need 4k DVR for $299.00, free if you sign up for 2 more years.I do some more research, DirecTV has arbitration clause in fine print, you can't sue them, private arbitration in their attorneys office.No matter the reason, signal failure, equipment failure, billing errors, your screwed.I am better off paying $100 early term fee, adios Directv.
6 mos. left in my contract, time for Dish, see if their any different .

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K
4:39 pm EDT
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DirecTV wifi tv bundle

Today I received my bill which is supposed to be $65 - $40 for service, $10 to rent the box, & $15 protection package. Instead it was $220.17. I called last month because it was higher than agreed upon ($90) and just bit the bullet because I did not have any more time to spend on it. This time I had to find time and spent one hour trying to resolve the issue. I signed up for a "bundle" two months ago with much assurance that as long as I cancel the premium channels before the end of three month period I would not be charged. They not only overcharged me, they threatened that if I did not pay it they would report it to the credit bureau and I could face additional late charges and penalties.

I only want them to honor what they promised and adjust the bill to the original amount we agreed upon - $65 per month. They keep passing the buck to one another by acknowledging that indeed I am correct but their sales person made a mistake by making the offer in the first place and that I should have called each month to tell them I wish to cancel at the end of three months. They also, without notifying me, shortened the billing cycle.

After much frustrating discussion, they said they would reduce the bill to $99 starting next month but I still had to pay $220.17 or they would report me. That is not what I agreed to.

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B
5:40 pm EDT
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DirecTV unethical behaviour

Brandon Niles account number with Directv is [protected]. We placed a downgrade request on April 22, 2016. we requested to remove the HD receiver with a stranded receiver. We were told that in order to downgrade and swap out our receiver, it would require a new 2 year contract. I advised that I did not agree with that . The lady insisted that unless I agreed to new contract, they could not send a new stranded receiver. We finally used an old one. I placed a call on 9-2-16 and talked to Ryan customer number [protected] who said that there is no contract for a swap out of lesser receiver. Changed his mind when he checked records and said we had agreement for new contract. The conversation was stressed and not resolved. He said unless we paid contract, our credit would be ruined. I would like to have directv to remove the contract and not bill us or send to credit bureau.

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R
2:23 pm EDT

DirecTV upgrade

My account number is [protected] and for the last 3 months I've been waiting for an upgrade of my equipment. It started at the end of June, 2016 first appointment the company hired to do the installation told Directv that I canceled, I never spoke to the company. The second time the company again hired by Directv told Directv that they spoke to me and they canceled on me because they didn't have the equipment, again I wasn't advised and I didn't speak to anyone. The third time again I got a call from directv at 104pm that the tech will be at my house around 2pm. At 245pm I called Directv and Directv told me that the tech spoke with me at around 1230 pm and advise me that they didn't have the equipment so they had to cancel. Again I never spoke to any tech thought out the last 3 months. Directv can't get another company to do the installation on the last call. I'm fed up with the service that I been receiving. I've been a directv customer since 2005. I haven't cancel because my elderly mom loves certain channels and I can't get them with another company. Directv has given me a discount on my bill, but I have 3 boxes that don't work because they need to be upgrade. This company that Directv hires to do the installation should stop lying and Directv should be able to get another company to do installation whenever there a problem like this. The customer service I received thought out this ordeal some were ok others were not customer friendly. I'm so disappointed in Directv. Still waiting for upgrade.

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6:22 am EDT

DirecTV premier service

I submitted to directv$1200 a computer for repair service under the contract. After more than six weeks directv replaced my laptop with a $200 child;s notepad and called it "comparable" when I called to discuss this issue customer service stated that they could only email the technical replacement department and that they would have two more business days to contact me. When my daughter called directv they told her that the replacement department made a mistake when they submitted the model number for replacement, however they could not do anything to correct the issue.

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9:32 am EDT
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DirecTV prepaid visa card with satellite

I received a letter from AT&T stating that they were offering satellite TV for $29.99 a month and if I was a AT&T customer with a cell phone I would qualify for on unlimited data and a $250 prepaid Visa card. My cable bill varies from $113 some months to $82 a month, I found out it was more expensive to have the unlimited data plan so did not get that and finally when I went to redeem my $250 Visa card was told I no longr qualify because I did not claim it within the certain time period, I'm sick and tired of the huge corporations ripping off the public with false advertising, I was quite happy with the cable company I had at the time but was drawn in by these lies I now have a service that goes out even if it's cloudy and not even storming and never received any of the promotions offered, a complete scam

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S
6:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV charging for ppv not ordered

On 7/18/2016 I received an email from directv saying thank you for ordering pay per view. Knowing that I had not ordered anything I called customer service. I was informed that the pay per view ordered was (porn) an adult channel via remote on our downstairs living room in the early morning hours. There is only 3 people in the home, myself, husband and 8 year old daughter. All tv have parental blocks and adult channels are hidden. The receiver in which directv says the porn was ordered also has password protection on the remote and spending limits set. Customer Service said they could remove the charge, however I expressed my concern that my account had somehow been compromised, and this matter needed to be looked into further. I spoke with a supervisor the same day and she said it is impossible for their system to be hacked and basically someone from our home had to have done this. Upset at her response I insisted we did not do this and that this matter should be investigated further. I received my bill. And they did take off the charges but 5 more porn PPV movie charges appeared pushing my bill over 200.00 Again I called customer service who told me they were unauthorized to remove the charges. The charges were back dated to May but say they were ordered on 7/12? I had her remove auto pay from the account and told her I wanted to dispute the charges. Going through the tvs history I noticed that there was a software down load Oxabf on 7/29 to my receiver so I contacted customer service again this time by chat. My question was what the software is and what does it do. I never really got a clear answer on that. But this is the conversation that took place.
Hi, my name is Michelle G. (ID 455748). How are you today?
SHAWNA L COBB: good thanks
Michelle G. (ID 455748): Hello Shawna
Michelle G. (ID 455748): It is the software we download to the receivers
SHAWNA L COBB: ok does it make the receiver do anything? I am have issues with the particular receiver that it was downloaded on
Michelle G. (ID 455748): What trouble are you having?
Michelle G. (ID 455748): The software needs to be downloaded. It will have updates for the receiver
SHAWNA L COBB: ppv movies were ordered I didnt order
Michelle G. (ID 455748): The software would have no effect on ppv
Michelle G. (ID 455748): Any error codes
Michelle G. (ID 455748): While I open your account, may I have a mobile number so that we may reach you via phone or text with information about your AT&T services?
SHAWNA L COBB: they were all adult movies so I have been keeping an eye on this receiver for anything funny going on
Michelle G. (ID 455748): I understand
SHAWNA L COBB: [protected]
Michelle G. (ID 455748): The software download would have no effect on the ppv titles at all
Michelle G. (ID 455748): Were you able to watch the movies>?
SHAWNA L COBB: ok no we didnt order them and never knew that they were there until we got the bill
Michelle G. (ID 455748): .
SHAWNA L COBB: I started going through the list and didnt see anything
SHAWNA L COBB: then i saw this download
Michelle G. (ID 455748): The download has absolutely no effect on ordering pay per view
Michelle G. (ID 455748): Let me look at the billing on the acct
Michelle G. (ID 455748): While I open your account, may I have a mobile number so that we may reach you via phone or text with information about your AT&T services
SHAWNA L COBB: then i went into the purchase history and they were in that list, they all took place around 3am- but we did not do this!
Michelle G. (ID 455748): .
Michelle G. (ID 455748): I get that Shawna
Michelle G. (ID 455748): .If you will allow me a few moments to look at the billing on the acct I can then respond to your concerns
Michelle G. (ID 455748): What date does it show the movies ordered?
SHAWNA L COBB: On 7/17 and then there were some that showed up from back in May-I was just looking for answers, I know that these purchases was not made from my home and I am trying to figure out how it happened.
Michelle G. (ID 455748): ..
Michelle G. (ID 455748): The ppv selections can take up to 90 days to bill to the acct
Michelle G. (ID 455748): When they are purchased they are actually stored on the access card
SHAWNA L COBB: I received an email saying thank you for ordering ppv- thats when I called customer servece then come to find out my bill showed 5 more charges
Michelle G. (ID 455748): Our system actually "calls" your system every 30 - 45 days
SHAWNA L COBB: I dont know if they are stored on the access card how do i find out
Michelle G. (ID 455748): .
SHAWNA L COBB: this never showed up in a play list or anything
Michelle G. (ID 455748): .
Michelle G. (ID 455748): The ppv titles will not show in the playlist
Michelle G. (ID 455748): Pay per view is on the channel that was ordered
Michelle G. (ID 455748): In a moment I will be able to share with you how the titles were ordered
SHAWNA L COBB: there was three people in the home myself, husband and little girl- parental controls are all the tvs all adult channels are blocked there were limits set for 10.00 I think they said the one on 7/17 was done by remote control
Michelle G. (ID 455748): .
SHAWNA L COBB: i dont know about the other charges- I have wireless internet
Michelle G. (ID 455748): Once I can see them Shawna, I will share them with you
SHAWNA L COBB: the boxes are not connected to the phone line
Michelle G. (ID 455748): Shawna, please allow me to finish investigating for you
SHAWNA L COBB: ok
Michelle G. (ID 455748): .
Michelle G. (ID 455748): .I see all 6 titles on the acct
Michelle G. (ID 455748): They were ordered from the remote as well
Michelle G. (ID 455748): .They were all ordered on 7/12/16
SHAWNA L COBB: but they date back to may
Michelle G. (ID 455748): Yes
SHAWNA L COBB: how is that
Michelle G. (ID 455748): That is because of the delay in access card being called from our system
Michelle G. (ID 455748): PPV can take up to 90 days to bill to the account
SHAWNA L COBB: we did not order these movies
Michelle G. (ID 455748): I understand that you are not in agreement
Michelle G. (ID 455748): They were ordered between midnight & 1am on 5/22/16
SHAWNA L COBB: the ones from may were almost ordered back to back everything happens in the early morning hours when everyone is asleep and this receiver is in our living room downstairs we sleep up stairs
Michelle G. (ID 455748): .
Michelle G. (ID 455748): I understand your description Shawna
Michelle G. (ID 455748): I can meet you half way as a courtesy - these were ordered from the remote
SHAWNA L COBB: purchase history says they were ordered around 3am
Michelle G. (ID 455748): That is likely the time difference from Florida
SHAWNA L COBB: oh i see
Michelle G. (ID 455748): Our system reports in pacific time
Michelle G. (ID 455748): Subsequently the 12-1am
Michelle G. (ID 455748): Let me check the total as well
SHAWNA L COBB: this is crazy
Michelle G. (ID 455748): Not really
Michelle G. (ID 455748): You are aware that you have already had all the titles credited to the acct
Michelle G. (ID 455748): When we talked with you 7/18/16 the movies were credited to you then
SHAWNA L COBB: yes really because I know in my heart nobody from my home did this- no I was not aware
Michelle G. (ID 455748): I get that as well
Michelle G. (ID 455748): .You have already been credited the movies
SHAWNA L COBB: no- one was- the bill i got was for 214.00
Michelle G. (ID 455748): .There is no reason for me to provide more credit, you have alreay been credited the full amount
Michelle G. (ID 455748): They were credited on 7/18
Michelle G. (ID 455748): .You made a payment on 7/20 for 149.39
Michelle G. (ID 455748): In order to prevent this in the future I can certainly turn off the ability to order ppv from the remote
Michelle G. (ID 455748): .
SHAWNA L COBB: my new bill has a total of 214.00 that stated one ppv was credited
Michelle G. (ID 455748): Shawna I will look at the others as well
Michelle G. (ID 455748): .I see credits for at least 2 of them on 7/18
SHAWNA L COBB: my bill did not reflect that-
Michelle G. (ID 455748): The credit was made for 14.99 oni 7/18
SHAWNA L COBB: Payment received on 07/20/16 - VISA -149.39
BALANCE 0.00
DIRECTV Channels
1. CHOICE XTRA CLASSIC 84.49
2. DIRECTV HD EXTRA PACK 4.99
SUBTOTAL 89.48
DIRECTV Equipment Services
3. Watch DIRECTV on Multiple TVs 21.00
4 TVs at $7 each; Save $7 off 1st TV
4. Advanced Receiver Service - HD 0.00
$10 off HD Access with Auto Bill Pay
5. DIRECTV Protection Plan 7.99
6. Advanced Receiver Service - DVR 10.00
7. DIRECTV Whole-Home DVR Service 3.00
SUBTOTAL 41.99
DIRECTV CINEMA & Pay Per View
8. PPV 94 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
9. PPV 99 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
10. PPV 96 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
11. PPV 98 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
12. PPV582 13.95
Ordered 05/2016 via Remote. Charged on 07/12/16
13. PPV 91 14.99
Ordered 07/2016 via Remote. Charged on 07/17/16
14. PPV 91 -14.99
Adjusted on 07/18/16
SUBTOTAL 57.91
Other Charges, Adjustments & Taxes
15. Regional Sports Fee 3.63
Taxes
16. Sales Tax 2.34
17. Communications Service Tax 18.44
SUBTOTAL 24.41
Total New Charges 213.79
TOTAL AMOUNT DUE $213.79
Effective
Michelle G. (ID 455748): .
Michelle G. (ID 455748): Are you seeing the item #14
Michelle G. (ID 455748): .It reads adjusted on 7/18
Michelle G. (ID 455748): Shawna these were ordered from the remote. As I stated I will meet you half way
Michelle G. (ID 455748): .This is a courtesy - also I am blocking the ability to order from the remote
SHAWNA L COBB: yes that was the only one when i called in on 7/18 when i got my bill after that all these others were on there
Michelle G. (ID 455748): .'
Michelle G. (ID 455748): .Shawna, I am not certain you are seeing all my responsese
Michelle G. (ID 455748): responses^
Michelle G. (ID 455748): I will meet you half way - I am not able to credit completely what is ordered from the remote.
SHAWNA L COBB: first you tried to me everything had been credit and was I aware of that- then you tell me only one of them were credited- i know this-Im reading what you say maam-
Michelle G. (ID 455748): The total for the ones remaining after the credit already applied to the acct is $57.97.
Michelle G. (ID 455748): That was my mistake
Michelle G. (ID 455748): Please pardon me on the credits for them all - I was waiting for the screen to scroll for me while I was chatting twith you
Michelle G. (ID 455748): .You were in fact credited for one of the titles 14.99 on 7/18
Michelle G. (ID 455748): The remainder is a total of 57.97
Michelle G. (ID 455748): I will apply a credit for 28.95 representing half of that
SHAWNA L COBB: ok there should be a block on the remote ordering is there
Michelle G. (ID 455748): I have already disabled the ability to order from the remote
Michelle G. (ID 455748): .Once I have the credit in place I will share the new balance on the acct with you
SHAWNA L COBB: thank you- for the remote block- but none of these charges are mine
SHAWNA L COBB: We did not do this
Michelle G. (ID 455748): OK I understand you feel stronly about the ordering Shawna
SHAWNA L COBB: we were at lego land that week end
Michelle G. (ID 455748): I see other titles ordered over the internet at different times
SHAWNA L COBB: kid titles is usually all we ever ordered for my daughter
Michelle G. (ID 455748): When the titles are ordered directly from the remote I am not in a position to credit the full amount
Michelle G. (ID 455748): I have in fact agreed to meet you halfway - that is a courtesy as well.
SHAWNA L COBB: thank you for your help
Michelle G. (ID 455748): .If you are still adamant about it you are welcome to dispute the charges by not paying them
SHAWNA L COBB: no all or nothing please...Its being disputed
Michelle G. (ID 455748): At that point a billing/finance specialist will then review the situation with you
SHAWNA L COBB: thank you
'SHAWNA L COBB' disconnected ('Concluded by End-user').
After this conversation I received another email where despite me clearly telling the representative all or nothing on the charges she did credit me back half of the amount in which I was not in agreement to. This issue is not about the money its about finding out how these charges appeared in the first place. And if they can download software to our receivers how do we know what this software is and what it is doing? I have been a customer since 2011 and have never seen a software download from them before. Which raised alarms.

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9:25 am EDT

DirecTV wtva blackout

Directv and wtva (Heartland media) are in a contract dispute, wtva has pulled all of its local programming. Until the end of this dispute or at the end of this dispute, I think directv has a responsibility to reimburse customers for loss of service due to this wtva blackout. Directv has already collected payment, but is unable to provide the contracted service, therefore, it would appear they have defaulted on the contract agreement and are ultimately liable for reimbursement. Wtva holds responsibility for pulling its programming no should be sanctioned for irresponsible conduct to its consumers!

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1:56 pm EDT

DirecTV sam's club card for signing up for direct tv.

I signed up for the direct tv thur Sam's club, and was told I would get an $300..00 card no problem I qualify for this, I did exactly what I was surpose to do and have I sign up for 24 months agreement, . It's been 3 months no card no email no nothing, but a horrible time run around, lie to are scammed, they made an false advertising agreement and they are not honored it, Why is it they can't find it? I was told I get a Walmart card? For 225.00 huh? Seriously Sam's Club ad says nothing about Walmart .insult on top of being con! Better business can deal with this one, I have had it.

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5:45 am EDT

DirecTV satellite tv service

I have been offered free promotional premium movie channels multiple times by this company. When I call in to dispute charges and changes to the bill they tell me they will credit my next bill. I have had these quote free promotional deals added to my bill multiple times have had to dispute it with company and spend hours on the phone with them only to have to pay the original bill and then wait for another bill to see if they credited me. By which time some other charge will show up and I then have to dispute it all over again. I tried managing my service via computer. I did a downgrade on the phone the day before the figured out it didn't have the channels I like. So i did an upgrade on the computer and when I got my bill a month later found out they charged me for movie channels that they were already giving me for three free months. The explanation I got was that when I did the upgrade on the computer it offered me a deal on the movie channels. Why would I accept a deal on movie channels I was already receiving for free? Billing practices of this company are very confusing and shady. My bill with this company is major cause of stress because there is always some transaction or service that I did not authorize. A rep. called me last week and he says "congratulations! you are eligible for our upgrade of free movie channels" I said "NO, do not change anything on my account." Sure enough next months bill had stuff I had to dispute. The company feels it has suitably addressed my issue by quote giving me credit on a bill that I wont see until another month but I am still responsible to pay the current bill. Every time I try to save a little money by eliminating a part of the service I don't use they hit me with something else.

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9:36 pm EDT
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DirecTV scam and ripoff

I was with Dish TV, and my phone rang sometime in February 2013 and the man on the other end said he was from Direct TV and that he could save me a lot of money by me switching over to Direct TV, he told me that Direct TV would pick up my last bill with Dish and that my package would only be $79.00 a month with 3 months of free premium channels. Then At&T bought out Direct TV and I was talked into getting the bundle where they end up charging me for a phone I did not even have, I called and told them I wanted to cancel my bundle and they suspended my service. Now I am in the process of buying some land and find that Dish TV was never paid by Direct TV as they advertised, When inquired about this and register my complaint I asked for a phone number where by I might bring my complaint to the next level and I was told, I could not have access to a phone number for the Corporate office, but that I could have the address to write my complaint to them so I asked who do I address the letter to I was told the corporate office of dispute. I have been jumping through hoops to get this problem resolved, and I am no further with it than I was in the beginning. In the mean time my credit is being called derogatory because Direct TV did not stand up to their deal to pay 208.00 which was my last bill with Dish. In the mean time I can't get back to dish because of the outstanding bill, and Direct TV's stupid move to let At&t buy them out Some how I owe them according to At&t in access of $800.00 I do not know how they do their billing but it put the customer behind the eight ball, and service is not attainable except through cable and it is so high no one can afford it, so no Dish, No Direct TV, No Cable, what am I suppose to do about TV service . When I was growing up TV, College< and health service was free, what happen to the America I grew up in? Where did it go? I have no photos, no recordings, I have my word and the words I was told at the beginning of the sale that has put me in this mess where a billion dollar company is going to deprive me of TV because of 208.00 that their representatives promised to pay to get me to move over to Direct TV, it is my opinion that At&t is the worst Company In customer service that I have ever dealt with, Direct TV was a fool to let them in their business. I want it known that I do not like At&T nor its products, and All I want to do is go back to Dish where At&T has no monopoly, or affiliation. Just pay what your rep said they would pay to Dish 208.00 with is just 1/2 cents to a drop in the bucket comparison to the billions you have. I want you to honor your word, and release me so I may purchase a service I was perfectly happy with before I was scammed.

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10:07 am EDT
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DirecTV I sent a check from my bank on 05, 02, 2016, they say I did not pay.

I sent a check from my bank on 05, 02, 2016, to pay $150.00 on account #[protected] my asst. number is 886442 as you can see I added a extra (2), they say I did not pay. I have sent proof by mail that the check did go to them with the wrong number/ nothing. I will send you my the information...

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Wine Is Good
Wine Is Good
, US
Jul 26, 2016 12:01 pm EDT

Was the check cashed? If not, then they have not been paid.

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9:15 am EDT

DirecTV no show installation

On june 21, 2017, I ordered directv. Directv required payment in advance of $139.21 prior to providing installation dates. After taking my money, I learned that the first available installation date was july 2, almost two weeks out. I was dumbfounded to learn that in this day and age it takes any service provider two weeks to provide service to a customer. With no options, I accepted the an appointment for 7/2, a saturday, with a commitment from directv that its installation service would arrive between 12-4.

Finally, 7/2 arrives. I receive a text at 8:13 am on 7/2 from directv confirming the appointment for 12-4. So I wait, and wait, and wait. At 3:00 pm, I call directv customer service to confirm that I am still on the schedule, knowing that installation can take several hours and its getting late. I'm told that the automated system cancelled my appointment at 2:30 pm and rescheduled for the next available date.. .7/12. I'm irate that directv has unilaterally cancelled my appointment, directv apologizes and promises to expedite installation and that I should expect a call. No call.

I travel extensively for work. I was out of town this past week when I received a call on tuesday, 7/5 (Three days after directv had unilaterally cancelled my 7/2 appointment that had been on the books for 12 days) , offering an appointment for thursday, 7/7 (Five days after directv had unilaterally cancelled my 7/2 appointment that had been on the books for 12 days). As I was out of town, I had to decline.

So here I sit on 7/12. I received a text at 7:18 am stating that terrence s.In on the way with estimated arrival time between 8:00 am - 8:30 am. Its 10:44 am. Still no terrence.

Soooo, terrence shows up at 11, 2 hours late. Can't complete the installation, needs a taller ladder so it has to be "in-house" guy. Terrence gets on the phone with the "in-house" guy, he tells me its going to be 72 hours until a supervisor calls me to schedule an appointment.

This is a nightmarish loop. I don't know what more I can do.

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8:35 am EDT

DirecTV no call no show installation tech! false billing fees - overcharging

I called to get Direct TV installed (I had this service once and wasn't a fan but was in an area that offered no other options) Everything set up and fees for installation paid I await the tech only to determine at 7:30pm he is a no call no show. I drudgingly contact customer service - you know here goes that 1 hour wait for a representative to finally answer. I think I did get lucky here, my wait was only 45 minutes! Whoopie! Now I find out that the office I should have called was not open but I did get a phone number from this lady.
Call today on 7.6.16 only to determine that they intentionally canceled the installation without telling me because of a bill from 2010. WTH! I tried to remember that time frame from 6 years ago. What I recall is filing a dispute with Direct TV because they did not pick up their boxes after I had moved and they sat on the porch of the home I left for over 1 week. At that time I was worried about the weather damaging them. After the boxes were finally picked up I received a bill for one whole month of service. they said the cut off showed a different date! Come to find out they canceled the installation without notification due to this bill that was contested 6 years ago.

BEWARE!

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5:16 pm EDT

DirecTV delayed re-install after lightning strike

On June 23rd our house, specifically the direct tv dish on the side of our house, was struck by lightening. We contacted direct TV, along with other companies to get, wifi, electricity, and tv service repaired. Direct TV gave us a service date of July 1st. First, I think 8 days is a ridiculously long time to get service restored, second, the tech that did come out was completely unprepared for the scope of the work, he left without completing any work. Over the next 3 days we received numerous texts that he was still coming, so we always made sure someone was home in case the tech returned. He finally returned July 4th at 5:30pm just as we were heading out to celebrate the 4th with family. The technician entered our house with another unidentified individual, I commented "you have to be kidding, now you show up?" He replied " Dude, do you want this thing done or not?" At that point, told the tech to get off my property. July 5th I spent 4 hours on the phone with various direct tv representatives who with various degrees of incompetence passed me along from one person to another. Finally, telling me they were contacting the local dispatch individual, who would call me within, 30 minutes, no 45 minutes, no within the next 24-48 hours. I received no call, only a e-mail with a service date of July 9th, this despite originally being told they had gotten me a service date of July 6th. In further phone calls I talked to more reps who told me they in fact don't have a way to contact local dispatchers, but would accelerate this issue, and call me back personally, which as of this time they have not.

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4:18 pm EDT

DirecTV tv service

I called Directv to get some help on a remote control issue. The first customer service person messed up what I had on the TV then stated I needed a new remote before I could do what I wanted to do. I ask why I could do it on this remote before but could not now that she had 'fixed it' She hung up. I called back - glutton for punishment I guess.' Same problem same response and the same hangup. When the question is difficult, the agent just hangs up. I tried it one more time and ask for s supervisor. Agent stated she would solve my issue and I wouldn't need to get a supervisor. So I tried it again. This time when we got to the point where we were going to add by sound system to the remote, she stated that she couldn't do it, I would need to contact the company I purchased the sound system from to add it to the DIRECTV REMOTE. I ask to speak to a supervisor. I waited on hold for 12 minutes before a supervisor told me she didn't have time to talk to me today but would call me later. But I HAD TO KEEP MY LINE OPEN FOR HER CALL so I couldn't use my phone for 2 hours waiting for her to call back. This will be another disaster in the making. DIRECTV lives down to its reputation as being the poorest customer service I have ever dealt with. Their agents are poorly trained, have no skills of working with people and if it isn't in one of their scripts they are completely lost. I always expect bad service from DIRECTV. And again I wasn't disappointed.

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5:23 pm EDT

DirecTV installation and dish removal

The technician installed a new dish but refused to remove the old dish. He said he couldn't reach it and wasn't going on the roof! Your entire business model relies on installing and removing a satellite dish you put on a homeowners roof. Simply remove the dish! He just left the dish unattached laying on its side on the roof! Why!

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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