DirecTV
reviews and complaints

On 12 / 13 / 14 i checked my account and found that direct tv had taken $522. 04 from my account. I immediately contacted my bank and disputed this unathuorized charge and closed that account. I contacted the nimrods in customer service and they have to send you from one dept. To the other before someone picks up the phone and gives you the direct line to customer billing and disputes. I was told i needed to prove to them that direct tv had taken money from my account by sending them my bank statement, , , wth! Did you prove to me that i owed you money for an account i have never had with you?! I have never nor will i ever have anything to do with this company in amy shape form or fashion! These people are cons running scams on people with false allegations of contracts that do not exist, embezzeling from hard working american citizens bank accounts and then hiding behind made uo policies that a none customer would have absolutely no knowledge of!

Sent cash card went to use it at costco and it came back as stolen at the register. I showed her I just received via fedex. Called direct tv and got bounced around from dept to dept then finally got to talk to someone and they said "oh we have been having a problem with some cards coming out that way and will get back to you within 10 days". How can you give out stolen credit (cash) cards thats illegal and if I did that I would be in jail!

Direct TV was contacted on 10/2/14 to discontinue service by the end of the month. We were told boxes would be sent to our Montross, VA address. Moving day came and went. We received an automated call stating the boxes were on their way and when contacted they said there is no record of terminating service. To make a long story short. We are still waiting for a box to return the big receiver.

Direct TV makes the mistake and we get the bill for the equipment. My husband has been on numerous lengthy telephone calls trying to resolve this issue.

Why couldn't a Direct TV van stop by and collect the equipment? Why couldn't we stop by a Direct TV facility and drop off the equipment? No that would be too easy for the customer. They would rather harass us and make us bring the two receivers 3, 000 miles across country.

It is now 11/12/14 with no progress. We need a large receiver box mailed to the Hesperia, CA address that was provided numerous times already! Is that such a difficult task?

The service industry is terrible and Direct TV is in the lead! Don't subscribe with Direct TV. It's like the roach hotel. You can get service but you can't out of it.

Direct tv has been removing money from my account for someone else bill.I allowed a friend to use my card for deposit yet 7 months later they started removing money from my account for my friends bill.Several times in fact they have took whatever they could from my acount.Currently they are trying to take $478 at once for a grand total so far of $637.64.I was not aware they could illegally take my money if the other person does not pay.When I call direct tv they are very rude and refuse to give me my money back.They supposedly sent it to finance department which turned me down for refund.They tell me it is my responsibility to pay if the other person does not.And I should contact my friend for the money.They do not have to give me my money.I feel these people are just going to get what they want illegal or not.

I made a payment on 7/19/2014 through a checking cashing place which I paid 105.00. I was shutoff because of payment. So I contacted the check cashing place rep Mark at Blackwood clementon Rd. I notified him payment went to the wrong account went to [protected] instead of my account [protected]. He gave me the phone number to Check Free Pay [protected] option 3- rep Jeff who stated that the payment was corrected and directv recieved the payment and it should be credited to my account from Directv since payment was sent to them and verified they received. I called 7/28 to Directv spoke with rep Jeff who was working with team leader Debbie who stated payment will be credited to my account and it took about 10 days to se it on my account. I called a 2nd time 8/18 spoke with Caroline explained the situation and she told me that she read the notes on my account and Directv will credit my account and I will receive a call from finance department still no money on the acct. 9/2 called again explained my problem again she said payment was there but will send it to finance department so they can credit my account after a week or two called again account still not credited, 9/15/2014 spoke with Adrianna(Directv) she stated that request to finance department to credit my account and she took info from receipt-she asked for receipt number gave her number [protected] waited another week because I have a shutoff pending 9/21 called 9/20 spoke with Elmo(directv) payment still not showing claims he will send to finance department--I am upset and I am aware that there is Aug payment that is due but where is the 105.00 I made. I am frustrated called five times still no satisfaction and today is 9/20/2014.--please help me resolve this. Stephanie D. SMith 42 farmhouse rd Sicklerville Nj 08081

When i got direct tv, i paid $33..00 every month.For one year, after one year i called to cancel my account, the told me it was for two years . I agree to stay until my two years done.I can't imagine the took in my account $72.36. I called to cancel, the asked me to paid $ 220.00 plus the second month. In this case i need a lawyer to help me please.

We have had Direct TV service for one year. It included local channels, which, when we signed up for Direct TV, would be the Toledo, Ohio, channels. We needed these local channels because of it being the area in which my husband drives for work. We were assured we would have those local channels. Today, without notice, our local channels were switched to an entirely different city. When we called Direct TV, we were told that was just the way it was. That the FCC determines what local channels we could get. What happened in one day to switch us from one city to another!? We were told we could not cancel - yet THEY are in breach of contract because they are not delivering what was promised to us!

I called an ordered a package deal with Internet for 66 dollars a month. I waited for the equipment for almost 2 weeks. The Installers came to the house Sunday to install the equipment. I Found out that we are not getting the Internet. I called customer service and was told I did not order Internet. I told him the confirmation number and he told me had the wrong number. I feel that direct tv has done false advertising. I was told that I have to pay 63 dollars a month just for direct tv. Internet will be 49 dollars more and only can use 20gbtyes. I do not like being lied too. I will not tell people to change to direct tv. I don't like to be lied too. I Will not stay with a company that has employees that lie and do not honor their advertIsed price. Installers were professional.

Direct TV did not do the installation correctly. There were supposed to rectify this situation, but the installation guy called in sick 2 weeks after the original installation. I also suspended the account due to moving a few months down the road and was never notified of a movers fee until i purchased a new house and was getting ready to set up the new installation. Also, i submitted multiple e-mails and made multiple phone calls only to be told lies and that the movers fee only costs $199 vice $300. I also requested to speak to a supervisor on multiple occasions, but never received a call back. This company is terrible especially for one that prides itself on customer satisfaction.

0n 08/17/2014 i called my debit card to find out i didnt have the money i put on my card in my account.i called my bank to find out direct t.v was the one that took my money out of my account with out my permission. i never had an account with direct t.v nore do i plane to get service from direct t.v.if this what you have to look foward to direct t.v taken money out your account with out permission.no thank you..i have never had this peoblem with money beening taken from my account with out my knowlage.i dont know how they did it when i dont have direct t.v.and you have to go through hell and hot water to get your money back. but they dont take but a minute to remove money out your account with out your permission. thats wronge on so many levels.

Over 5yrs ago i lost my job and was going through a divorce. The house had to be sold and i was working on a job that was paying any benefits. I contacted direct tv to explaine to them the problem. Now i had been with this company over 6yrs. I was told when i find a place to live they would come and hook up. The lady said you have to fininsh the contract. , how can i finish when i really don't know or have a home to leave. I have to take care of my chldren and me too. , so she said you still have to finish the contract. Really, how can i. I never had any problems until this. Now they are asking me for the money to finish the contract. How i'm going to finish it when i didn't have the money to pay. Here i'm at the age to retire and now i have this negative info on my credit report. You can't get any solution accomplish to this problem. Please tell me how to. [protected]@ yahoo.com
Yahoo.Com

I paid my direct tv bill on 6/18/2014, this was for june to july 22 or 23, I have proof on my bank account that $129.65 was paid on june 18, 2014. I got a bill for july to august (7-23-14 to 8-22-14, and on this bill, it had the $129.65 that I paid the month before added to my current bill making the total, $268.29, a late fee was charged after I paid on 6-18-14. On the bill it said services will be interupted on 8-9-14, my service was shut off 8-8-14. The bill said that current amount due is not due until [protected]. So I don't understand why I am being charged twice for june and have my service suspended and a late fee applied, when I paid on [protected]? My account paid out of my bank is the exact same amount charged for june 2014, $129.65. I called customer service and spoke briefly to a woman named monica, I was hung up on by her, then I called back and waited my turn again and spoke with a man named mark, he didn't have a clue and just said you owe it. I don't owe july payment and have documented proof. The calls were made to customer service on 8/10/14. Someone it seems is taking from peoples accounts and saying they didn't pay. This is bot good for your company. I tried to call your corporate office and was left on hold for at least 10-15 minutes with no answer. I will try to resolve this with you, but will take further action if I need to. If you did not get july payment then the $129.65 needs returned to my bank. Sincerely, sherri gibson

Got $274..00 debited from my card on 7/1/14 due to me making a one time payment on 8/3/13 which was my mom account. I need my money back .I faxed my bank statement in to the financial dept and the fax num that was givin to me was18775802148.My mom name is patricia green.Her address is 101 pinewood st ladson sc29456.My address is patrice stevens my address is 105 curly lane ladson sc 29456.I called to speak to someonr since 7/1/2014 nothing has been done .My email is patrice.[protected]@gmail.com .My phone number is [protected].My card that was debited ####

In august 2013 I had direct tv and at&t both connected. Direct tv for television and at&t for internet and home phone. I had a one year contract with direct tv. I was told at that time that I would receive one bill and would get a discount for combining services. Ten months later (After several phone calls of complaining that I was getting 2 separate bills every month with no discount) I decided to disconnect direct tv and go with at&t u verse. I called direct tv to disconnect. When I got my final bill it had a charge of $260.00 for early cancellation fee. I deducted that amount from the bill and paid the remaining balance. Today I had $260.00 deducted from my checking account. Direct tv did not do what they said they said from the beginning. I never received my monthly discount and they charge me more money. This is highway robbery. I do not feel that I owe $260.00. If anything direct tv owes me money for tens months of not getting my discount.

In june/july 2013 I moved from colorado to missouri. I initiated a call to directv to move my service. Directv indicated that as part of the move I would be receiving an upgraded receiver but that it would require another 24 month commitment. I agreed.

I then called to complain about the new receiver not having previous functionality and found that they had actually downgraded my equipment from an hr-34 to an hr-24. However, they indicated I was still obligated under my new 2 year commitment. Despite agreement from csr and tsr that I was never upgraded directv refuses to release me from the new commitment. Most recently 6/8/14 I asked that they at least send me the right receiver (The one I had before). Tiffany - 451371 cs supervisor indicated she would be happy to but that it would require an additional 2 year commitment from today's date. It makes no sense for me to downgrade my equipment in order to commit myself to an additional 2 years.

It is clear that the move order in jun/jul 2013 was in error and directv refuses to correct the problem without additional commitment. I have made multiple attempts at correcting the problem via phone calls to directv (Hours on the phone). I also have repeatedly asked for transcripts of the calls over this period to add more depth to this complaint. Directv refuses to provide any documentation or resolution to this matter.

I believe that since the additional commitment was associated with an equipment upgrade that never happened then directv is in breach of contract for its obligation to provide upgraded equipment and I am therefore I am not obligated to honor the commitment. I have ask for assistance from the missouri state attorney general, ftc, and bbb to have directv to correct the receiver upgrade error without additional commitment and terminate my current commitment with directv, allowing me to discontinue service at my discretion.

About two years ago I subscribed to Directv. The installation went well but much to my surprise the technician was flirting w me. He later on texted me praising and complimenting me about how I looked and thanking me how nice I was. I never gave it much thought. A couple of weeks ago I met someone in my area who just had a similar experience and to my greater surprise it was with the same cable guy named KIRK CARLISLE. Unfortunately, she entertained his advances and the flirting went quickly to rude sexual messages and even entertained him at her place. Soon afterwards, she found out that the cable guy is married with kids and that she was being strung along. As unfortunate as it is, she reported the cable guy to Directv who didn't care as their installation is done by a 3rd party contractor SMART CIRCLE. She complained that the phone number she provided to Directv was being used for private purposes by their employee as his advances a while after she ended it. To date, the cable guy is still working for Directv and her complaints fell on deaf ears. Now, as she is as much to be blamed I think Directv or Smart Circle should screen their employees carefully. Creepers like KIRK CARLISLE should not be entrusted into customers homes or customer information.

I had Direct TV since 2001. They charged me a
deposit of $250 back then. Yesterday I called to cancel Direct TV. They
said I'd be charged a cancellation fee, but I only had a 2 year contract
in 2001. Also, I said I wanted my $250 Deposit back.
They said no, it went towards equipment. They said I have to send in my
equipment, I said not until I get my $250 back. They said they would
withdrawal from my bank then. I said I don't allow you to do that, but
they said they can. How can they get way with this? Who can I call to get refunded and make them do the Right thing..by being honest up front.

Purchased product for $50. Downloaded and read "incompatible program". No Phone # to contact. Had to call Chase bank to get phone #. Service reps busy and recording asks for your email. Hyperlinks to support and customer service did not work. Refund requests thru 3rd party and very lengthy process. No satisfaction with reimbursement. Major rip-off. Get some use out of your money and at least use it as toilet paper.

I was overcharged for equipment. I had a receiver in a second bedroom which I had not used in months. I decided to cancel the receiver and was told that particular receiver had already been deactivated in 2011. I did not deactivate it and it was still on my invoice. They had me paying for a receiver which they deactivated but had not removed from my invoice for over two years!. Upon further investigation they showed a receiver which I never had activated on Oct. 2012. I don't know what receiver they are talking about but they only will credit me one month of $6.00 for a receiver which they got money for 17 months which I never had such a receiver. They will not credit me any more than the $6.00. Clearly a ripoff! Not even as a good customer will they credit my account. I have been a good customer since 2006 but that will change now. They want 3 days to investigate the situation and they will get back to me with their findings which we know will be in their favor. Clearly they don't care about keeping customers.

Called Direct TV and had conversation re: tv and internet bundling. Prices quoted included both. My father agreed to prices and packages which included "mediacom" internet. Installation dates for both set. TV installed 3-6-14. Appointment for Mediacom internet installation was set for 3-12-14. Mediacom did not show or call. Called Mediacom and they had no record of "bundling" and stated they did not bundle with Direct Tv. Call to direct TV and they said they DO bundle with Mediacom. But the TV rep said "her computer did not show that the internet part was ever order". I asked "then how do I have a date for installation given to me by TV salesperson" and she had no answer. So back and forth we go. Mediacom did say they would install internet for a much higher price than told us by Direct TV. This offer was turned down. My father has called them to remove all Direct TV equipment, and to H___ with them.