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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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2:18 am EST
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DirecTV claims I owe them money after 10 years

I have not had directv service in 10 years (And have moved two states since then). I barely remember ever using directv, but I just had two missed calls while I was eating dinner. I called them back and it was directv. I gave them my name and my last 4 digits of my ssn and wanted to clear up the problem. The person was rude and said I didn't pay my bills and I needed to write them a check for more than $150. What? I've bought two homes since then and never heard of this outstanding debt. The person on the phone was rude, crude and insulting. I don't know exactly what to do now. Get a lawyer?

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4:23 pm EST
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DirecTV number disconnected

I purchased a repair agreement from satex and now their phone number is disconnected. So, did they take my money and run and why doesn't directv know anything about the company they deal with?

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7:37 pm EST
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DirecTV unauthorized bank withdrawal

I was helping a friend by paying his bill thru the internet. He would give me the money and I would pay the bill thru the internet. Well he lost his job and was no longer able to pay for the directv service. He said that he cancelled their services. Directv felt that they had the right to deduct $200 dollars from my bank account just because that was the card that was registered to pay for the bills. They didn't even notify me that they were going to do such a thing. Now I have an overdraft on my bank account. I hope that I can get my money back.

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Themes09
Chambersburg, US
Nov 17, 2010 7:07 pm EST
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They did the same thing to me and they MAY have the right to do that however out of respect for the customer they should give us a "heads up" rather then just taking the money out and not notifying the customer of the transaction. I can understand them going into your account and trying to take the money out IF they have not received a payment in a few months but they tried taking the money out of my account 15 days after I canceled my service with them. I canceled my card and ordered a new one so they could not take the money out of my account. They will get the money in monthly payments as they have been getting from me until the debt is paid. As long as you are making monthly payments they can not put you in default.

I was with Diretv for 10 years and when I lost my job I called them to see what could be done to lower my payment and all they could offer me was $20.00 off my bill! First off, my bill was almost $200 and to add insult to injury they destroyed the side of my house by putting the satillite in the brick and one windy day it was ripped out EASILY leaving huge holes in the side of my house! After that, my experience with Directv went down hill in the last three years I was with them. It's like they didn't even care about customer service as long as they were getting paid!

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6:03 pm EST
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DirecTV damage

This is the second time this happened to me. I am a landlord. A tenant of mine called Direct TV for service, and the company came out an installed a new dish on my house, drilling into my new siding without my permission. This is wrong, except the FCC allows this. Direct TV and the law allows a company to come on my property, drill holes in my new siding, and install hardware without the owner's permission. This is wrong. Direct TV won't remove the dish. They are a bad company who hurts landlords. I already have a dish that services all tenants who want service; however, this tenant from a different ethnic background didn't understand that. He shouldn't be punished- he has no money to pay. Direct TV is at fault! They should have a landlord's signature to touch his property.

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TBPRENT
Milwaukee, US
Oct 15, 2013 9:27 am EDT

This is the second time this happened to me also. I am a landlord. Direct TV installed a new dish on my house, drilling into my roof and siding without my permission! We landlards need to band together and bring legal actions against Direct TV for defacing our properties. tbprentice@msn.com

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11:16 am EST
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DirecTV cancellation of service

I have sent over three dozen emails to Direct TV trying to get a cheaper price for the TV package I pay. They have chosen to take the stance that existing customers have to pay higher rates then new customers. Yet they tell you how valued a customer you are. I had them for three years. I cancelled my service after being told that I could not get a new customer rate if I signed a 2 year agreement becasue after the expiration of the old agreement I went to a month to month service. Now they are denying me a storage fee for their equipment. They are also denying me compensation for my time to package up their equipment and sending it back to them. Truth is, I can and will force them to pay. I also have cancelled the card they have on file for me. They can't even charge me for the equipment now. I am easy to get along with but Direct TV has been nothing but difficult from day one.

Read full review of DirecTV and 4 comments
Update by Joe Schaub
Nov 16, 2010 3:21 pm EST

Drugs and alcohol? What a benefit to society you are. Of crouse, nothing that ever came from PSU has ever been a benefit to society. You are from North Carolina, right? I am surprised an inbred like you even knows how to use a computer. Office? Is that what the official term is for making moonshine now these days? You sheep loving hick.

Update by Joe Schaub
Nov 15, 2010 11:31 pm EST

Also [censored], I am proud to say that Direct TV has in fact given me compensation as I asked for them to do.

Now, I bet you feel like what some of us would call an ### but what feels to you as normal.

Update by Joe Schaub
Nov 15, 2010 11:22 pm EST

Oh my god, my feelings are so hurt. You have caused me to chance my ways and see the erros of them. I should have just said ### off and left it at that. Seeing how you list yourself as a PSUGUY that tells me all I need ot know about hwo much of an ### you really are.

Update by Joe Schaub
Nov 15, 2010 7:14 pm EST

So now you are attacking my parents? I bet your parents are proud of a piece of crap like you, [censored]

Update by Joe Schaub
Nov 15, 2010 5:14 pm EST

Oh, pulling out your Nazi German argument, huh? Good call.

Update by Joe Schaub
Nov 15, 2010 1:38 pm EST

Nice reply psuguy58. It's no ego trip at all. I actually don't owe them anything. They owe me for storing their equipment and boxing up said equipment. Just like them, my time isn't free. Of course, some [censored] like you probably gives your time away free. So tell me psuguy58, what are you going to do about it> Bring it on, ###. I like fights.

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Miichael R
Lafayette, US
Jan 09, 2015 12:16 am EST

Trying to cancel their service after 1 year, with 1 year remaining. The picture quality is horrible during the many rains that we have here in southern louisiana. I work out of the country on short notice so can't really schedule one of there people to come look during a rainstorm, and not sure, contractually, i have to make myself available. They are insisting that i pay out the contract, though at a reduced rate. I don't think that's fair since they are not providing the service they promised in their ads.
I would never do business again and would advise anyone to stay away. Just read all the thousands on the internet complaint boards about them.

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Jason Breazeale
,
Aug 19, 2008 7:28 pm EDT

Been a customer over 7 years. Needed to cancel my service for 4 months while out of town. They charged me a 280.00 termination fee. They said I was under contract because they sent me a replacement box. I signed nothing and was told nothing. Bad Bad Bad company. Anyone wishing to obtain satellite tv should look elsewhere.

Jason Breazeale.

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incsizion
, US
Aug 22, 2009 5:07 pm EDT

took me 50 minutes, 6 people to talk and be transferred to, just to discontinue my direct tv. To make it worse, 2 persons I talked to insisted my contract is not yet done because of a replacement receiver done( due to malfunction), and this extended my contract. What? its a malfunctioning receiver! and i even have equipment protection/insurance! After almost an hour of explaining the same situation to 6 different people, i was able to cancel my DTV, and without early cancellation fee (at least, that's what the last person said... I guess we'll find out on the final statement).

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mepalermo57
,
Aug 26, 2008 11:13 pm EDT

I cancelled service on 8/22/08 after 7 years as a customer. They now tell me that since I had a broken box replaced recently, $280 is due in cancellation fees. I have asked them to produce my signature to confirm that I extended my contract. I agree that this is a bad company. I have reported them to the Attorney General of my state, and cancelled my credit card so they cannot charge me without my knowledge.

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10:13 am EST
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DirecTV blew up my tv

I subscribed to directv on around june 15, 2010, and before I even got my first bill, this company's faulty equipment fried my 55" lcd tv. Then their "damage claims" processor required me to get an estimate from some no name cable repair man, who wrote me a quote for over $700. Because I followed directv's instructions, and allowed this guy to touch my tv, it voided my manufacturer's warranty, and they still haven't reembursed me for the repairs, stating that they are not at fault. The tech that came to my home couldn't get the box to even power on, yet in their diagnostics center, the box tested fine. They love to change their stories! I have retained an attorney, and have been reassured that I can sue for the two months that I had to pay for the service and couldnt use it, in addition to a reasonable charge assessed to me for 7 hours of time I spent on my cell phone with them, payment for the time I spent on the phone with them and for the costs of repair... All times 3 in my state. And to top it off, my attorney has also added in more for the stress they put on my pregnancy, when yvette martinez from damage claims called me at work screaming at me for having not called her before I sent a fax to customer care reguarding her poor attitude. I honestly think that if enough angery people sue this company, we can drive them out of business!

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UncleBob
Texas, US
Jul 26, 2011 5:07 pm EDT
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This is the biggest joke I have read today. Trying to get something out of Direct TV for a old TV that should still be showing B&W.
Those people aren't dumb, they've been around the block a time or two. It's not the first time they've seen someone try to hornswoggle them. I've never heard of such a thing. Get a life, buy a NEW TV, and subscribe to Dish. Maybe that'll cool your pipes. LOL

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Bre2018
Paris, US
Jul 26, 2011 4:49 pm EDT

My tv blew up from direct tv. this is the seocond time. The only port that ever blows is the one that the direct tv is attached to and the repair tec. Said that this is a common problem with direct tv. He services both Vizio and Samsung tvs and he said they both equally have problems.

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sherylf
Atlanta, US
Nov 07, 2010 3:28 pm EST

This is not good news because I'm about to get DIrectv on 11/23/10. I have no choice. No one is worse than DISH NETWORK! DISH NETWORK IS BY FAR THE MOST UNPROFESSIONAL SCAM ARTISTS IN THE BUSINESS. COMCAST IS EVEN MORE RIDICULOUS WITH THEIR PRICES AND TAKING AWAY CHANNELS FROM YOU WHILE THEY GO UP. I GUESS CONSUMERS ARE LEFT TO PICK FROM THE LESSER OF THE EVILS!

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583586
30223, Georgia, US
Nov 07, 2010 12:08 pm EST

ok, you're gonna sue

want a cookie?

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4:21 pm EDT
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DirecTV directv has gone evil - dont sign a contract

Warning: do not sign contracts with directv unless you want to be their cash slave and be insulted by customer service when they screw up your order. Directv has become one of those big companies who trains customer service to use every opportunity to screw over every customer if they can. They made a mistake when I ordered their service for 4 rooms in my new second house, after I had been a customer for 10 years at my first house. They did not install hd, which I had ordered according to their ad that I had called on. I had called them about a specific ad for hd service and ordered the service with a 2 year contract. After the install, I figured out after two weeks or so that they did not install the hd service (After I finally got all my tv's hooked up and my roommate told me the hd "wasn't working right") directv refused to do anything about it or acknowledge their error because I "had signed paperwork and made a payment which is proof that I ordered what they installed and it's my fault and my problem. " they were very inflexible and rude (But with sweet voices saying "sorry there is nothing we can do because you signed the agreement for the installation and we can prove it. Basically they know how to sweetly tell me 20 times to go f myself. ) this continued with every person I talked to at directv in an effort to find a sane supervisor who would actually listen to me and use their brain while doing so. To finally get the hd going (Which I had promised to provide to my roommate/renter) they made me change my whole contract and negated the offer that I had originally called on because I was now technically "changing my order" (Even though I was just trying to get what I wanted in the first place, which was based on the ad postcard I got in the mail. ) the only alternative they offered me is to pay the outrageous cancel fee and cancel - which I wish I had just done. They also forced me to restart my 2 year agreement, which was several months through by the time I got it sorted out so they screwed me on the rate and force me to pay longer than the 2 years I started with. Welcome to the future of customer service. It's official, directv is one of those companies that looks for ways to tell customers "go f yourself" if they can catch you on some technical reason to screw you over. It reminds me of how a cellphone company intentionally designed a phone that would cause their good customers to "oops" press a button that seems to be a mere menu button but that connects you to the internet with a big fee - knowing most people would not notice and just pay. Do not sign any contracts with these kinds of companies because the days of keeping customers with good service are gone. Now it's all about trapping you. And if you dont get a lawyer to help you with a simple tv contract you will likely be financially abused by their "policies" and will be further abused by passive-aggressive customer service robot-idiots if anything goes awry at all - even if it's their fault.

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7:23 pm EDT
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DirecTV unauthorized withdrawal, took 4 months to get refund

I want to start out by saying I did not have an issue with reception, service or equipment. I really enjoyed my dtv experience until I terminated my service. They withdrew $186.99 from my account without any notification. Whether I owed this money or not I should have received some form of notification. By the way I didn't owe them an extra dime. Like most people I live paycheck to paycheck and this really messed with my finances and cost me more than just the 186.99 the removed.

1. I had to call 3 times to get them to send me the return boxes for the equipment. They made it clear that I only had a certain number of days to return the equipment or I would be charged for the equipment. I received the boxes and returned the equipment the next day july, 14 2010. I kept all paperwork to include confirmation from usps.

2. I did not receive any notice that they did not receive 1 of 2 boxes (Funny how one of the 2 boxes arrived and was checked in as received but not the other one that was sent the same time). The first notice I received was august 7, 2010 saying they haven't received my payment of 186.99. What payment, I followed their directions exactly.

3. This part is a bit fuzzy because I didn't think I would need to track who and when I talked to or what was talked about. But I know I called and was told they would look into it and my account would be credited when the equipment was returned.

4. Warning bells started going off when I received a call from their collection department asking about the 186.99. I told them I had set all equipment back in the timeframe allotted but I was not at home to pull any of the information and asked to have them call me back. They said ok no one ever called me back. Don't say you will call if you don't.

5. I then received a letter dated 9/7/2010 stating my equipment has been found "please allow 5-7 business days for the credit to apply to your account. " by the end of september I still hadn't received my credit.

6. I called and spoke with a csr, who was nice and helpful, but the only thing he could tell me was it would take 6-8 weeks to return my money. I got a specific date nov 3 would be the end of 8 weeks and marked it on my calendar.

7. It is now nov 4 and I still don't have my money. I called dtv and they claim a check was sent oct 29 and I should get it anytime. Anytime, they have had my money for 4 months. It took them seconds to take my money but 4 months to return it? How does this make since? They charge me interest and/or late fees when I don't pay them in a timely manner, I should receive interest and/or late fees when they don't receive pay me back in a timely manner.

8. When I called them I told them I wanted to submit an official complaint I was told I could send an email or write a letter, but that my phone call would not submit an official complaint. Kassidy #409984 was very helpful in providing me the address to send a letter and the link to email them and assured me I would get my money soon.

9. I went to the website to email them my complaint. When you get to their "contact us" area there is not really a selection for "complaint". I had to select a crappy category that did not fit way I was emailing and then they limit you to 1000 characters. Why limit customers? I told them I will never use them again and I will shout it from the tallest mountain I can find or in this day and age from whatever blog, chat room, bbb I can find.

Do not use direct tv. They will screw you one way or another.

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DirecTV racism

You would Think That Racism was over or maybe died down but not in Alabama it has reversed Smart Circle brought in a Thug from Memphis who does not like the white man he fired me when my sales were higher than other salesmen of another color I hope I get my check he owes me this week if I don't you will here from me again .I worked my butt off for him and I could not satisfy him I never got a good job for a sale like the BLACK GUYS got I was never told in advance when he was going to send me home I would show up every day and he would pick teams and not say a word he would send me to the slowest store on the slowest day so I could not make any sales. Ps I better get a check this week. Let these Blunt smoking fools have there SMART CIRCLE I AM GOING TO TELL EVERYBODY I CAN ABOUT THIS EVEN THE MANAGERS AT SAMS CLUB

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DirecTV blowgun commercial

Just saw blowgun/dart commercial during bills/kansas game. I guess we're not cool... Shooting a person with a blowgun and stealing movies? The internet claims this is a parody... Good grief what messages are we sending our kids. Thumbs down direct tv!

[protected]@windstream.Net
June diethrick

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avpthumper
, US
Jan 10, 2011 4:20 pm EST

I agree Stealth.

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2:37 am EDT
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DirecTV refund of service

I had called to cancel my service on 7/30/2010 with DirecTv due to a move to a residence that did not offer satellite service. At the time I had a positive balance due which then increased due to refunds for unused services. I was told at the time that the balance could not be refunded to my card on file because I was not on Autopay and it had to be sent by check with a time frame of 6-8 weeks. A little long, but ok. It took over 3 weeks and multiple calls to send a box for my receiver which I was obligated to return, which was done on 8/31.

In mid-September I called to check on the status and was told that the 6-8 week time frame began after the last transaction (8/31). I understand the reasoning, but was never told this. I was promised that I would receive it in the first two weeks of October.

I called on 10/28/2010 as it was beyond the 8 week time frame and was told it takes 6-8 weeks. I advised that it is beyond that and that a check should be sent. The customer service rep said that it was escalated and it would take 8 business days (almost 2 more weeks) to process and then mailing timeframes.

At the rate this is going, if I ever do get a refund that I requested in July, it will be received sometime in late November which is completely unacceptable. I have no faith that I will ever receive a payment and am disappointed in the customer service I have received since disconnecting my service.

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DirecTV unauthorized bank transaction

I ordered a new dvr which I was charged $99.00 for and 4 days after using the dvr the back plug came out. I called direct tv and asked if a technician could come out and just exchange the unit for me - of course not - I was advised that I would have to wait for a new one to arrive and send the defective one back. I failed to return the unit in the time they allow so a $274.00 charge was deducted from my bank account. I called and was advised that as soon the defective equipment is received they would be able to reverse the charge back into my account. On oct.19th I called and was advised that the equipment had been received and it would take a couple of days for my charge to be reversed. On oct 23rd I was shocked that $153.00 was taken out of my bank account for my current monthly charge but the $274.00 had not been put back into my account. I called and was assured by a supervisor that my account would have the $274.00 back in the account no later than oct. 28th.In the mean time I am having to call companies and have them hold checks to avoid nsf charges. I received a call from the supervisor like he promised and was advised the charge had been reversed. On oct 29th I checked my bank account and the charge didn't show up. I called and was advised by a supervisor that #1 I couldn't talk to mark #2 now my account has credit on it and it would take up to 30 days for a refund to be issued #3 the reason that the charge wasn't put back into my bank account was because I cancelled the credit card on file because of their irresponsiblity #4 there was no way that they could take my credit card information and reverse the charge and #5 there are no locations that I could go get my refund. I am so irrate and will be contacting my bank to dispute the charges. Sooooooo dissappointed

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Jkoe1978
, US
Oct 29, 2010 9:08 pm EDT
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So this all could have been avoided if you had returned the box in the time frame that they allowed? Also, how is it their fault that they couldn't put the credit onto your canceled credit card? That seems like common sense.

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DirecTV taking unauthorized money from bank account

We called to pay our past due balance to rip off tv (Directv) ! We obtained our balance from the rep and then advised her we would call back once we gather our banking information. Well, she took it upon herself to take out over $800 from our bank account! We were furious to say the least. We immediately called once we realized what had happened and we were told it was a mistake and the rep shouldn't have done that and they will pay any nsf we get from our bank and blah blah blah... Then we call back and get another rep that was insanely rude that told us the rep did nothing wrong and they took the money out of our account because we hadn't paid our bill yet so they were charging us for the equipment. (Even though we still had active service with them) we argued with her and she finally put in a refund request and told us it would take no more than 10 business days to get our refund. Well, about 12 days later we called back and got another rude rep that told us "you were told it would take up to 2 weeks". So, we waited and nothing happened. We called again and was told the refund request was put in and there's nothing they could do and we just needed to wait.In the meantime our refund is getting smaller due to new billing cycles rolling around. After back and forth with them for about 2 months I was finally told that every single time we've called a new refund request was being entered in so the process was starting all over again. Bs! So, I finally filed a complaint with the bbb. We received a phone call within 4 days or so and we immediately received our refund. What was left of it. ($325.00) because of the money they took out illegaly we couldn't pay rent, bounced netflix and bounced another check that was outstanding. As soon as our contract is up with them we are cancelling our service and then closing out the bank account so they do not do to us what they've done to some people on this site. They are a horrible company that performs illegal transactions against their customers and they need to be investigated and fined and/or shut down. We work too hard for our money for these money hungry con artists to steal it from us!

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DirecTV local channels not in hd

I don't get my local channels in hd. The reason for this an agreement has not been signed between direct tv and the local affiliates to broadcast in hd in my area. We had the same problem with dish. At least dish got it together, however we switched to direct for the nfl package and the promise of more channels in hd.

The better business bureau has given both direct tv and dish and 'f' for their customer non-service.

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DirecTV installer

The Installer came out today and installed the DirecTV. Which where a panel on the outside of the camper is now sticking out and was not like that before he got here and did what ever he did to it. I asked him what happened to the side of the camper.
He said that he did not do anything which is not right because it was not their before he started installing the DirecTV.
You really need to do something abo;ut the company down here in springfield, Il. this is something that you really need to take care because wtheir was nothing wrong with the out side of the camper untill he got here and started messing with things. your company has not been very corporatetive with any of the problems I have had to put up with. I really do not want to have to go and talk to a attorney about the camper.

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DirecTV safety

Today, at 3:00 pm, I was nearly killed by a Direct TV technician. He was driving eastbound on Fry Road in a white Ford Econline E-150 van, license # 8R49103 and ran the stop sign at Meridian just east of Vacaville, CA, doing an estimated 60 mph. I was going northbound on Meridian and, if I had entered the intersection, it would've likely killed me. I followed him to get the plate number so I could call 911 and report him as a dangerous driver and to report him to Direct TV. After several miles he finally had to stop at a red light at the intersection of hwy 113 and hwy 12. I got out of my car, went up to him and asked why he would do such a thing. No apology or reason was given. He simply said "Mind your own ###ing business". I told him I had contacted Direct TV and he laughed, then said "I don't give a ###", then turned eastbound on hwy 12 toward Rio Vista . The driver is a white male, medium build, mid 30s, and unshaven. I'm a brand new Direct TV customer after spending 8 years with Dish. It's beyond me why a Direct TV technician with a Direct TV sign on his van door would be so careless with my life and so unapologetic.

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factual
Paramus, US
Oct 19, 2010 9:49 pm EDT
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call direct-tv cancel service and explain in detail why.. oops double loss.. it will hurt..

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DirecTV poor customer service - promised dvr receiver

I was told by direct tv that i would recieve a free dvr reciever once i had direct tv for 12 months. They deny ever making any claim and require i pay $200.00 for the reciever. The manager -( sondra # 410964 ) actually was very rude and denied this request . She atcually cursed me on the phone and hung up in the middle of an hour and half conversation on the phone. Im going to pursue this arguement in small claims court in asheville nc. Thanks, chris wiggins

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DirecTV customer service (lack of)

My DVR recently quit working. I am paying the 5.99 monthly maintainance plan. I was told I would get a home visit by a technician to replace. Then another person said "no", it had to be mailed and I could put the cables on by following the other one and mail the old one back (why am I paying them the 5.99 monthly for downtime and my own servicing?)

Anyway, I travel a long distance to go to work and pass through 3 states in my 100 mile travel so I decided to stop at the usual distribution center of FedEX that usually handles my shipments to my home. I was told by them that the DirectTV shipping department in PA uses a code that causes the equipment to travel a greater distance and literally bypasses my house to travel an extra 45-60 miles. They suggested I call Direct TV.

I tried explaing to 3 different "customer relations" specialist and a supervisor my concerns and asked to speak to the Lewisberry, PA shipping center. I was told no. When I explained the logistics of my concerns and that FEDEX suggested I contact them, the supervisor got angry, REFUSED TO GIVE HER NAME AND HUNG UP on me. She said she was "Carlos' supervisor" and that I had no right to complain as shipping was not their concern. AGain, I asked for her name and told her I could read the same tracking number on the computer screen, but I was giving her additional information from a FEDEX distribution center 14 miles from home. She continued to be angry and would not listen. Especially when I said that if DirectTV wasn't paying the extra routing, then maybe we could all save money. This customer service supervisor was smug and gave every indication that she didn't need my business and didn't care what I wanted to say or how I felt. She just kept saying it would be delivered within 3-5 days. She said she did not want to address the shipping and did not have to identify herself.

Lewisberry is a short ride from Harrisburg, PA (interstate 81 south). Hagerstown MD is approx 20 more miles south on same Interstate. This is the usual distribution center that delivers to my home in Martinsburg, WV (14 more miles south). However, for some reason, it was sent on to Winchester, VA (literally passing in front of my house) on Interstate 81 for another 25 miles. Somehow, it is supposed to be sent back up the same interstate (another 25 miles) within the next 24 hours. Why is it being routed through a State south of me?

FedEX theorized Direct TV is putting the wrong coding for method of transportation so it bypassed a terminal that normally services my area.

With these kind of business practices (Inefficient), no wonder Direct TV rates are rising. To understand my concerns in a more simplier manner, draw a vertical line. Put the originating warehouse at the top. Put Winchester Va. at the bottom. Put Martinsburg in the middle. Then put a distribution center above Martinsburg, (Hagerstown, MD) and then wonder why they drive past that one, drive past Martinsburg and continue on down to the State of Virginia. Then find a truck to drive it back up the same line. Logical?

Yes, about as efficient as the customer service supervisor.

Dish Network is looking better and better, because at Direct TV, the customer is never right. Heck, they act as though they don't need the customer at all.

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corrine Natale
Kingston, US
Jan 11, 2011 8:32 pm EST

I agree 100 percent, i called today to see what my options were to switch my service and I spoke to 5 different people with 5 different answers and amounts.I called [protected] every single time i hade to return there call after we lost connection on there part. I spoke to a JOSH, ZACK, BIANCA, ROBERT and finaly " MARY" ( supervisor) who stated I had to call another number because they couldnt help me at this number even though I was quoted 5 fifferent things from people at this line already, I believe we spoke to the same person...I asked for her last name sh refused to give it to me and stated she didnt have to..she then began to tell me that they partner with verizon and verizon doesnt offer internet service at my residence..however i spoke to verizon earlier and they most certainly do more so when i was speaking to ZACK we were setting up an oppointment for instalation tomorrow 1/12/2011 before we were disconnected..so when were they going to tell me the service wasnt avail..that would be after they charged my credit card..I called verizon and explained what was happening and STRONGLY recomend they do in investigation with the information direct tv is mis quoting potential customers.I also dont mind over paying my current provider because i have never in my life had to deal with that RUDE and UNPROFESSIONAL of people in my life..

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DirecTV poor service

This direct tv person is working out of a best buy in san antonio tx. They had no problem geting my money but we are yet to get insalation for direct tv. They are sad. And I called direct tv. And they say ther are an independed retailer name smart circle. And no one can help to get my money refunded back direct tv hires this pepole under there name we have no idea what there doing till you need help or even to get service conected' they make me sick we ordered direct tv on oct-4=2010 a week later still no service but my bank acount is out over 175$ how nice for them. To bad for the costumer. Never againe you all really suck

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DirecTV rebate for dish buyout

The salesgirl that set up my account promised a 100% buyout of my DISH lease if I would convert to directv, I agreed, since switching to directv I have called them several times including the salesgirl, I have been told several times by the company that if I don't hear from them by such and such a date to call back, and for the salesgirl I haven't heard from her either. just want everyone to know that this supposed buyout salespitch is nothing more than a scam to get people to switch to there product.

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cary, US
Oct 18, 2010 3:37 pm EDT

I also got into the such scam! Please BEWARE BEFORE GOING TO DIRECT TV UNTIL YOU GET EVERYTHING IN WRITING WHAT YOU WERE PROMISED.

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vye
Massillon, US
Oct 10, 2010 11:10 am EDT
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I got conned into using them when I did a package deal. I was suppose to have gotten it for $29.95 a month. LOL! Every month the bill is different. When I wanted to cancel they said I'd have to pay them $200 for a early disconnected fee.

That's how they can afford to give you $100 and your friend $100 for signing up.

As soon as April 11, 2011 comes I can't wait to call and tell them cancel service.

Whenever we have a bad storm we lose service as well.

I'll never recommend these people to anyone.

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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