Complaint Rating:

Company information:
DIRECT TV
Whittier, California
United States
Phone: 1-888-795-9489

when we first got direct tv, they said we would be charged $53./month, up to one year, so my mom ordered it over the phone and they said they would need her credit card number for the charge... that was the ONLY authorization she made. we only had direct tv for 3 weeks and they charged us $97., instead of the $53. that was discussed over the phone. SO right when my mom received the bill in the mail, she got on the phone with them and explained everything. 4 times the customer service reps. said they were transferring her to their supervisor and 4 times she was hung up on.

for them being so HORRIBLE to deal with and for them obviously ripping us off she decided to cancel the service right away and they said they would bill her $440. for an early cancellation fee. on the phone she even stated NOT to take any more money from the account number that they have and to please send a bill to her in the mail and she would gladly pay it to get rid of this horrible service.

well, today we received a RECEIPT in the mail for $518. direct tv took out money from my mom's ATM account without any authorization what so ever.

now she is currently STILL on hold with them on the phone...

THIS IS ILLEGAL! IT HAS TO BE! TAKING MONEY FROM SOMEONE'S ACCOUNT WITHOUT THEIR KNOWLEDGE OR AGREEMENT/PERMISSION IS ILLEGAL! AND THE WAY THEY DEAL WITH PEOPLE IS BY HANGING UP ON THEM. WHAT DO YOU DO? WHO DO YOU CALL BECAUSE OF THIS?.. THIS IS NOT RIGHT AND IT NEEDS TO BE STOPPED. DIRECT TV CANNOT GET AWAY WITH THIS!

-if DIRECT TV has done this or anything similar to you please contact me if you have any information that you think may be helpful in this kind of situation. I WANT TO START A CLASS ACTION AGAINST THEM. thanks all.

email: faak_direct_tv@yahoo.com