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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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B
12:30 pm EDT

DirecTV program scam

After subscribing to Directv NFL Sunday Ticket I decided to order NFL Superfan which I was told would enable me to receive my football games in high definition. When I received my first bill I noticed that there was a $10 HD programming charge on my bill. When I called to talk to a representative I was told that in order to get my football games in HD I would have to pay this monthly fee even though I am not interested in receiving any other channels in HD. So let me get this right, I have to pay $100 for NFL Superfan which I was told enables me to get my NFL games in HD along with some other perks & pay an additional $10 for HD programming that I do not want in order to keep my HD football games. Funny how the programming package was not sold that way. Directv is a scam company whose customer reps hang up on customers when they know the customer is right. I hope there is a high profile lawyer out there somewhere willing to start a class action suit against these pieces of ###. Oh by the way if I cancel now I would have to pay over $400 in early termination fees, funny how they never mentioned that either. I hope someone shoots their satellites out of the sky.

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atoz350
Aurora, US
Dec 11, 2009 5:08 am EST

So let me get this straight, you ordered an HD package, but don't want to pay for HD programming? In order to use the recievers that you have you would've already had this 10.00 charge on your bill. You may not have noticed it before, but it's been there.

Oh, and good luck shooting those satellites out of the sky since they are 25, 000 miles away floating above the equator. BTW, they are government owned, so enjoy the jail time that comes along with it if you were ever successful. I heard they have free cable!

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T
4:30 am EDT

DirecTV paying for defective receiver

Our 7-month old Directv DVR receiver began making strange noises one morning, power was off. Sounded like the motor/blower fan. When we tried turning on the box, it failed to respond. After repeated attempts to reset using the guidelines provided by the directv documentation, I called their technical service.

After more than 15 minutes of phon-mercials featuring Eli and Peyton Manning, I thought maybe I had mis-dialed Comcast. Finally the fast-talking rep came on and of COURSE had to take the dumb customer through all of the steps of resetting the box AGAIN. Needless to say, it did not work.

Then she informed me that directv would be HAPPY to send me a new DVR receiver 'FREE' of charge except for the $19.95 shipping & handling charge (plus tax). I asked her why I was paying for their defective unit...I mean, we didn't even touch it. Power was off and the motor blew. She explained that those were the terms of receiver replacement.

I'm sure I signed some fine print that stated I would pay S/H for replacement...and I would be fine with that had we been in any way responsible for the unit dying.

The main reasons we signed up for directv were cost savings and supposedly better customer service response. After my nearly 20 minute hold and the $20+ bill for their defective unit, we will be contacting Comcast again when our contract is up.

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Eric
, US
Feb 07, 2009 9:17 pm EST

I had this same problem with my DirectTV DVR, and had gone through the same steps as described. In fact, I thought maybe I was the one who wrote this, for a moment! They charged me the same amount for S&H for my new DVR, but the big difference here is that once things were said and done, the customer service rep gave me my choice of Starz, Cinemax, Showtime, etc etc for 3 months free as a way to make up for the S&H charge and the "inconvience." While having to pay the money might be irritating, getting a movie package comp'ed for 3 months as a "make it up to you" gift is good customer service in my opinion!

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1:34 pm EDT
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DirecTV going down the tubes

Being in the middle of a cross-country move, I suspended my DirecTV service for six months until I could purchase a new residence. And this is where we begin our story...

1. I called DirecTV to extend my suspension for one more month (construction delays) and they claimed that they could not do so because I'd already been billed for July.

*Already been billed for service that I'm not using and there is no way to remove the charge?

2. After a lengthy complaint call, they assured me that the "tricked" the system and I would not be billed for July.

3. During the month of July, their automated tele-marketing system started calling me 2-3 times per day. When I answer, there is no recording on the other end... nothing but silence.

* When I complained about this, they informed me that it would take 2-3 weeks to be removed from the call list.

4. When I logged into my account at the beginning of August, I noticed that there was an outstanding balance. Upon inquiry, I was told that this was leftover from July billing when I had canceled my account?

* Canceled my account? I haven't canceled and I was told that my suspension would be extended without charge! When I tried to inform them of this, my reply to their email bounced back undelivered. So, I sent an email through their site.

5. I was also informed that I had incurred another charge for the MLB season package, which I'm positive that I had set not to renew. And it was specifically stated that this charge could not be removed.

* I repeat, I'm not currently using any DirecTV service anywhere as I wait for my condo to be constructed. A few years ago, I made the mistake of forgetting to turn off auto-renew and they had no problem removing the charge.

They now say that they will have a "specialist" call me. What kind of specialist might this be, Sylvester Stallone? Basically, DirecTV has a choice. They can continue their inflexibility, bilk these $80 from me OR they can remove the charges and I'll continue my service, which is around $140/month.

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8:44 pm EDT

DirecTV useless service

Aprox. a month and a half ago my direct tv receiver died and I had them send me a new one. On 7/20/08 my direct tv receiver stopped working again and was displaying erreor code 761 (insert access card) after calling direct tv and going thru their troubleshooting process my system still did not work. They said they would send me an access card and it would arrive no later than 7/23/08. It did not arrive by then. Between the 23rd and the 26th of July myself and my wife called to find out where our card was. We were told that it was sent, that it wasn't sent, that direct tv had no cards and that it was the card manufacturers fault. When I got home from work on the 25th my wife was on the phone with them trying to find out where our card was. When she got understandably upset with them the rep told her she was crazy. When she asked to speak to a supervisor they put her on hold for over an hour until she finally got frustrated and hung up. I suspected that the card was not the problem but that the machine itself was the problem. I told them so on the 26th and asked them since they still had not sent me my card to just send me a new system and card. They of course refused. Today, the 29th, I finally got the card. Did it work? Of course not, after having them walk me through a bunch of useless stuff they determined that it was the dvr. Imagine that!. So now I have to wait until Friday until they send me a new machine. Whatever you do, I would advise you to purchase anyones tv service except Direct TV. I guarantee you you will be sorry.

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kent phh
San Jose, US
Jun 17, 2010 3:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help please help Please help
Where can we file a complaint about Direct T.V who is running a big scam to consumers, a cheating flyer with 29.99 flat fees a month every Medias right now?

Thank you,

Kent phh
[protected]
student6991@yahoo.com

ComplaintsBoard
M
2:17 pm EDT

DirecTV crooks: bait-and-switch pricing practices

July 29, 2008

I too have experienced the DirecTV bait-and-switch pricing policy. You made a smart move to return your new set-top box. I am one year past where you are and you are correct; DirecTV uses BAIT-and-Switch pricing practices.

I had received the NFL package (only) for aver a decade on the non-HD hardware. Last year I upgraded to the dual tuner+DVR set-top box. I too was told the $199 was a purchase for the new set-top box. Further, the DirecTV sales associate assured me that no new charges would be linked to the upgrade.

Once the new HD set-top box was activated they started sending bills that added several *undisclosed* charges. These charges included the $4.99/month for the "Primary Lease Receiver", $5.99/month for "DirecTV DVR Service", $9.99/month for "HD Access" and an annual fee of $99 called "Super Fan" which they said was required to receive NFL games in HD. The folks at DirecTV are crooks. They sell one thing then abuse their customer base.

After much conversation with DirecTV and turning off the service because of all the undisclosed charges they had their Customer Retention department call and they waived the fees that were undisclosed for the first year. They waived the 4.99/mo 5.99/mo, 9.99/mo and the Super Fan uplift. Now that it is time to sign up for the upcoming NFL season again they are trying to add the undisclosed charges back **but this time with a twist**. Not only do they want me to pay for the undisclosed charges listed above they are insisting that I add a "Base Programming Package" as well. Not a chance. I have been a Comcast broadband customer for over a decade at this same residence and have used the DirecTV service for the NFL Package *only*.

You are a smart person. I wish I was as smart as you and would have run away from these DirecTV Crooks. If you are considering service with DirecTV I strongly suggest you get all pricing and fees documented from they *in writing*. Good luck with that as they do not want to disclose how they will attempt to gouge you.

=== Details for those that would like to avoid the frustration of a DirecTV purposefully mis-stating prices only to add undisclosed charges “after” turning up the service. ===

Here is yet another educational tool to use when attempting to deal with DirecTV.

One you successfully escalate out of the black hole of the phone Customer Service group you will end up in the Customer Retention group. Their mission is to prevent disconnect orders. I have had to deal with them last NFL season [protected]) and again this NFL season [protected]).

After being escalated to Carmen (agent ID U 3957) on Saturday 7/26/2008 we were able to come to an agreement on pricing and fees for the upcoming NFL season. When I asked her to send me an email with the pricing commitments she refused. I offered to document the details of our conversation and email them to her to receive confirmation in writing of the arrangements made. She again refused. Carmen simply said I have the new pricing and fee structure noted in your account record and that would be all I needed. I learned my lesson from last season that without commitments from the crooks at DirecTV "nothing sticks".

I scribed the detailed notes from the conversation (Customer Retention rep Carman U3957 and sent it off to the DirecTV Customer Service department ([protected]@directv.com). They replied back indicating that did not or would not honor the commitments made by THEIR CUSTOMER RETENTION AGENT (U3557). Instead, they wanted to break the commitment made at the time of my upgrade which was for the NFL Package *only* ($249) (7/18/2007) and the revised commitment made on 7/26/2008) for the NFL Package + Super Fan + DVR fee/mo + HD access/mo ($491.82 assuming a 9 month NFL season).

In short, DirecTV is now and has practiced unethical and in my eyes illegal pricing policies. Stay as far away from these folks as you can and save yourself the grief.

…marko

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nataliyav
Santa Monica, US
Jun 23, 2009 2:59 pm EDT

In the same boat as you are. I am issuing a formal consumer complaint against DirectTV for what has amounted to a 'bait and switch' scam. Three months ago I responded to a promotion advertising $32 a month satellite television contract from DirectTV. I signed up for direct billing expecting them to honor the price as advertised. My family was disappointed by the picture quality and obtrusive satellite dish, but we thought we could live with all that for relatively low price of the monthly service.

One day I was checking my credit card statements and I was shocked to noticed that DirectTV was actually charging $52 a month. I called to question the bill, and after being put on hold, redirected to recorded lines, and 'accidentally' hung up on three separate time I was finally told that I in order to get the price promised I had to complete a rebate that had since expired.

I was never told during the sign up process, subsequent installation, or by mail that I was expected to perform any additional work to get the rate promised to me. After speaking with a supervisor, I was subsequently told that DirectTV is not responsible for honoring their commitment and was then scolded for being "slow" in not reading the fine print of the promotional advertisements. I was then informed that I would have to pay $280 if I wanted to end my 18 month contract.

I have never been more insulted or frustrated by a company. I feel that I have been lied to and cheated by this organization. A simple internet search has demonstrated dozens of similar consumer complaints against DirectTV (see below for just a few).

In order to resolve the dispute I would ask for one of the following two solutions:

1) DirectTV honors the $32 a month price as promised upon sign-up and installation, and that my family should be reimbursed for difference in the higher $52 rate paid thus far.

2) For DirectTV to break my contract with them, free of charge, on the basis they have not delivered the services at the price promised.

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billsly
,
Aug 18, 2008 1:58 pm EDT

I'm sorry man, I disagree. The directv experience has been a good one for me. Every time I speak to one of their customer service people on the phone they are professional and courtesous. Every time I speak with them and change my package or anything like that they tell me of all the fees up front and make sure I understand them. I have never been tricked or fooled. It seems that the only way to have this happen is to 1)look for a reason to whine and complain or 2)simply not listen the first go around and miss when the representative mentions the fees. I am sorry, but I disagree and you need to listen a bit harder.

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V
11:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV installation nightmare

Ordered direct tv on wednesday and was told installation would occur on saturday. Surprised by such a quick installation I asked them not to tell that they would be here and waste my day make it easy on yourself I told them but do not tell me anything they could not do.

They did not show up! They did not call! For a 12-4 installation they called at 1930 and said there weren't coming due to an emergency. They begged for a new installation date the next day sunday. I finally agreed after warning them several times that I wasted one day on them and was not going to waste another.

You guessed it they did not show sunday either. They did call and lied to me about a technical problem with my equipment. After waiting to speak to a supervisor for 13.45 minutes they hung up on me. I called back and they said all supers were in the field. I said tell me what the technical problem was: her response was "we are locked out of our warehouse and cannot get the supplies". I said a problem with the door or the installer does not have a key. She said the installers do not have keys. So they don't trust him in their warehouse but want to send him to my house.

Called dish network...

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Eric
, US
Feb 07, 2009 9:38 pm EST

DirectTV uses sub-contractors to do the installation work, and you really are in for a crap-shoot when they send one out to your house. If the guy's pretty knowledgeable, you can get a decent install. But I've seen some guys who couldn't even get the dish lined up correctly, then said a brand new house had out of date, obsolete cabling when it was a brand new home. Even with guys who do know how to install a system, these subcontractor guys will find every way possible to make a "free" basic installation impossible. I.E. attaching the dish to a pole outside the home, crawling under the house to run the cabling (which usually has to be done if its a DVR), or things like that. They are subcontractors - not DirectTV employees. Oh... And if you DO get an issue with the installer tech, call DirectTV with the guy there. Often times, he'll have the special customer service hotline for technicians already dialed up, and if the tech is trying to take advantage of you, a certain perverse pleasure can be found in talking to DirectTV with him right there, knowing he's getting busted and will probably be losing his contract. After three moves with DirectTV, I've learned what I need to do and not do to get my equipment installed free. Just make sure you do your homework in advance! For example, if you are making use of the "movers connection, " talk to the Customer Service rep and get a point by point description of exactly what the "free basic installation" does and does not include. Ask questions of the Customer Service folks at DirectTV - many times they're pretty open and forthcoming about things. Especially - and I can't stress this enough - if you are polite and patient with the guys on the phone at DirectTV! They're not the ones who are doing you wrong, the subcontractor is.

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C
6:19 pm EDT
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DirecTV 4 missed installation appointments!

My saga started 5 weeks ago. I called them that I wanted to upgrade my equipment to HD receivers and dish. They set up an appointment time. It was confirmed two days before the appointment date. No one showed up.

I complained and got 3 months free Showtime/Movie Channel and a new appointment date. That date came, no one showed up. I was furious, got $100 off on my bill, and a third appointment date.

That third date was yesterday, no one showed up again. I called the installing agent for Directv directly (Skylink) they said they spoke to a supervisor and they would make a special run out on Sunday morning (today) and "if there is a problem with them not being able to come, a supervisor themself would be out to work on it". No one showed up today.

Tomorrow I'll call Skylink again, get a 5th installation date. Then call Directv for another hour long phone call being bounced around to numerous people, to complain again and request $200 credit for these last two missed appointments (their policy is afterall, $100 credit for any missed appointments after the initial date). What is up with Directv and/or the ones they chose to do their installation? Problem with Directv or Skylink?

Well, if we ever do get someone out here to do our HD equipment, it is off to the Better Business Bureau to complain about both companies, and to email the CEO of Directv himself (yes I have his email address). What I have gone through, sitting around for days waiting for an installer is nuts.

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Update by clb1265
Jan 06, 2009 8:09 pm EST

Having been through so much to finally get my HD upgraded, I have found it works to complain and demand something for your inconveniences. I had 3 missed appointments with Skylink, each time rescheduling with DirecTV. The first time I got 3 months of the Showtime package, the 2nd missed appointment $100 off my bill, the 3rd missed appointment another $100 off my bill, then finally they got someone out to install and upgrade. By the way, the $100 off is DirecTVs policy if they miss their "2nd appointment". It was only through my tiredless whining and ### that I got free Showtime for the 1st appt. Having worked in customer service, it truly pays to be a b**ch and complain complain complain, ask for managers and complain some more.

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MAD!!
West Bend, US
Dec 30, 2008 3:13 pm EST

SEVERELY UNHAPPY WITH BOTH THE CUSTOMER SERVICE ON DIRECT TV'S END AND SKYLINK'S END AS WELL. OUR FIRST INSTALL WAS SUPPOSE TO HAPPEN THE WEEKEND BEFORE CHRISTMAS. IT WAS NOTED THAT WE WERE SUPPOSE TO HAVE AN INSTALLER FROM SKYLINK COME ON THAT SATURDAY BETWEEN 12-4 AND THAT THEY NEEDED TO BE EQUIPT WITH A TRIPOD MOUNT WHICH THEY WOULD CHARGE US 59.99 FOR SO THAT THEY WOULDN'T MOUNT THE SATELLITE TO OUR APARTMENT. FIRST, THE ORDER WAS PUT IN WRONG ON DIRECT TV'S END, HAD I NOT LOOKED ON THE ONLINE ACCT I CREATED AFTER SETTING UP SERVICE I WOULD NOT HAVE KNOWN. THEY HAD THE INSTALLER COMING FRIDAY BETWEEN 8-12 SO AFTER ACLLING DIRECT TV AND WAITING FOREVER ON HOLD AND BEING TRANSFERRED A MILLION TIMES THAT FINALLY GOT CHANGED AND SETTLED. SO SATURDAY CAME AND THE INSTALER CALLED AT 12:07...I THOUGHT WOW! WELL, HE ACTUALLY HAD THE WRONG CUSTOMER AND TOLD ME THAT OUR APARTMENT WAS THE NEXT TO BE INSTALLED AFTER THEY WERE FINISHED WITH THE JOB THEY WERE GOING TO. OK COOL, ATLEAST WE HAD AN ESTIMATE. I ALSO CONFIRMED THAT WE NEEDED A TRIPOD MOUNT AND EVERYTHING WAS SET. THEN APPROX. 4:10 CAME AROUND...SO NOW WE ARE AFTER THE INSTALL TIME...AND THE TECH CALLED TO SAY THAT THEY WOULD BE 20 MIN. LATE AND THAT THEY DIDN'T HAVE A TRIPOD MOUNT SO THEY'D HAVE TO MOUNT TO THE BUILDING OR WE'D HAVE TO GET A CONTRACTOR TO GET US A MOUNT...YEAH OK...IT'S AFTER THE INSTALL TIME, YOU'RE RUNNING LATE AND YOU DONT HAVE THE TRIPOD THAT I JUST CONFIRMED WITH YOU AT NOON THAT WE NEEDED...SO WHY THE HELL COULDN'T YOU TELL ME THIS AT NOON AND SAVED ME A WASTED DAY OF SITTING IN THE HOUSE WITH NO TV AND 3 LITTLE CHILDREN? I DID VOICE MY OPINION BECAUSE THIS ISN'T THE FIRST TIME WE WERE SCREWED OVER. BEFORE SIGNING WITH DIRECT TV WE WERE SUPPOSE TO HAVE AT&T UVERSE INSTALLED AND THAT WAS A MESS...3 APPOINTMENTS LATER AND WE CANCELLED WITH THAT. NOW THE INSTALL WITH DIRECT TV WAS ALL BAD...I WAS PISSED YET ENDED UP RESCHEDULING. I ASKED DIRECT TV NOT TO USE THAT COMPANY BECAUSE I DIDN'T WANT THAT WHOLE MESS TO HAPPEN AGAIN, THEY TOLD ME THAT SKYLINK WAS THE COMPANY THAT AUTOMATICALLY COMES UP IN THEIR SYSTEM AND THAT IT COULDN'T BE CHANGED EVEN THOUGH THEY HAD GIVEN ME 2 COMPANY NAMES FOR INSTALLERS. SO I WEEK LATER AND MY FIANCE TAKING OFF WORK TO GET THIS INSTALLED AGAIN AND WHAT DO YOU KNOW...NO CALL NO SHOW FROM SKYLINK! AFTER THEY DID NOT SHOW OR CALL I CALLED DIRECT TV FROM WORK...THIS WAS THE DAY AFTER CHRISTMAS...AFTER THE LADY COULDN'T HELP ME AT ALL I ASKED TO BE TRANSFERRED TO SOMEONE WHO COULD (MIND YOU THAT WAS AFTER 1 HOUR OF WAITING FOR HER TO FIGURE IT OUT...) AND I WAS "DISCONNECTED"...HUNG UP ON! I FROM THAT MOMENT SAID FORGET IT. I THEN TRIED TO CONTACT SKYLINK ALL DAY LEAVING MULTIPLE MESSAGES WITH NO RETURNED PHONE CALL...TALK ABOUT CUSTOMER SERVICE...BUT HEY, THEY STILL HAVEN'T CALLED! ANYWAYS, WHEN I GOT OFF WORK I CALLED DIRECT TV TO CANCEL! I EVEN GOT HASSELED TRYING TO CANCEL A SERVICE I DIDN'T EVEN HAVE YET! SHE WAS GOING TO WAVE THE DVR FEE OF $10/MO FOR 1 YEAR SAVING ME $120...I TOLD HER SHE DIDN'T EVEN REIMBURSE MY FIANCE HIS FULL DAY WAGE WITH THAT...CANCEL IT. ALL SHE KEPT SAYING WAS "I'M SORRY YOU WONT BE ABLE TO ENJOY THE WONDERFUL DIRECT TV EXPERIENCE" WELL LADY, I WOULD'VE LOVED TO BUT YA'LL MESSED UP AND THAT'S NOT MY PROBLEM. I SIGNED OVER WITH DISH NETWORK...THEY'RE SUPPOSE TO COME AND INSTALL NEW YEARS DAY...WE'LL SEE WHAT HAPPENS...3RD TIMES A CHARM HEY? I HOPE SO...TIRED OF ALL THE HEADACHES!

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skylinksucks2
, US
Feb 27, 2014 4:16 pm EST

I also had problems with skylink. Did an order on Hughes Net internet and the distributor was skylink. Had a duchebag guy named Kelly west (Kelly is a girls name) come out to install our internet. This dude had a mouth on him gave bunch of attitude and didn't want to do the installation for some reason. Maybe because there's too much snow and he felt lazy. Had to reschedule for an appointment next week. Took another day off work and no show no call. Had to call Hughes Net to get skylink phone number. Called and no one answered. Left a message too but no call back. Later on that night he calls and said that we need to reschedule because he couldn't come out due to road conditions. Rescheduled for next week. That guy was supposed to come but never came. So I had call his personal number that he called me from the previous night. He picked up and I said if he is still installing my internets, it has been 3 hours since the appointment date. He says a bunch of bull shot like he has been to my house and thought that we didn't want the service. I told him that he shouldn't called to confirm that, because why would we just randomly reschedule but don't want the service? He apologizes and I asked for his supervisor's number. He didn't have skylink number for some reason and he says that he's a self contractor. I asked if he owns skylink. He says no. So I said whats the big deal? Why can't I have skylink number than he hangs up on me. Called him right back asap and I was calm about it and said my phone might have lost signal or else he hung up on me. He says that he didn't hear me talking so he hunged up. ###. Had to call Hughes Net for a complaint. Hughes Net called skylink and no one picks up. I told Hughes Net that I have called the same and no one picks up that phone and to not bother leaving a voice message. Now a new distributor is driving 90 miles to install my internet. Oh yeah I also got a discount. Skylink sucks never from them again.

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aka junior
fort w, US
Oct 25, 2011 2:04 am EDT

I also worked for sky skunk and they r the worst company to everwork for I have never had anybody try to rob me of money like them, they would make up false claims about jobs not being done right (Which was always a big lie) and never got my 1000 dollar retainer fee back from them and I gave all there equipment back. I should of just acted like them and kept it but I just couldn't stoop to theree level cuz I'm not that kindd of person, I picked up jobs that peole couildnt do everyday just to mmake them happy and work on my days off and the reason the let me go was because a very close family member was in the hospital for three days and I tried to take just two days off work for thart to be there and that was a no no in there opinion, they could care less about anybody at all besides (u got it) the money in there pockets. I have witnessed them lying to customers day in and day out and would try to get us to do the same. I'm sorry my pparents taught me a little better than to treat peole like trash. if DIRECT TV DOESN'T WANT TO GET RID OF SKYLINK THEN EVERYBOY JUST REQUEST A DIFFERENT COMPANY CUZ THERE IS PLENTY OF SMALL COMPANY'S THAT ACTUALLY CARE OR WHO WANTS TO THROW IN TO PUT OR OWN SATELLITE IN THE SKY LOL OK ATLEAST START OUR OWN DIRECT TV CONTRACTING COMPANY... ANY TAKERS!

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Ms Skylink SUCKS!
Findlay, US
Jan 06, 2011 4:40 pm EST

Skylink is a bunch a [censor]... worked there for 4 years and never once got any respect. The day DirecTV pulls thier contract for ALL states is going to be the greatest day of my life! Most unprofessional buisness i have ever worked for in my life. Who comes out screaming at there employeess because they have there "So called Boss" on the phone really? Ridiculous! I may be jobless but let me tell you something walking out of there and saying my few choice words was the greatest thing that i have ever done!

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DeBarr
Buckhannon, US
Dec 17, 2010 4:11 pm EST

Well where do i begin? Direct TV/Skylink...West Virginia..1st week 11/27/10 took off work NO SHOW..2nd week 12/4/10 took off work NO SHOW..3rd week 12/11/10 they show up to install our HD recievers upgrade and forget to install the HD Dish ( how could you forget the dish).. 4th week 12/17/10 took off work and i finally get a call and guess what? They canceled AGAIN, said it was because of the road conditions (GET A 4X4 people), huh another days wages down the drain...Called Direct TV for the 5th time and got bounced around from one person to the next with nothing really resolved for an hour..they told me they could set me up with another install date so i let them... If i have another NO SHOW they will find their new HD receivers in the front yard buried in the SNOW...

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skylink sucks
, US
Nov 08, 2010 2:50 am EST

skylink just plain sucks you all think you have it bad, try working for the company. yes it is partly directv but mostly skylink. they are just a bunch of money hungry vultures. they dont care about customer satisfaction... only thing skylink cares about is their paycheck and the next way they can lie and cheat the installers, office workers and yes even the customers. did they call you and tell you the techs truck broke down? most likely a lie, they force the office to lie to you because they over route the techs. people complain all you want i want to see skylink sink, someone pull their contract already!

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alwayswatching
Atlanta, US
Apr 24, 2009 6:16 pm EDT

Your problem is bobby jones, hello from texas bobby, you can run but you can't hide, get ready for the cuffs son...

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gdl
ger, US
Jan 17, 2009 9:49 am EST

Like everyone above me I thought I was the only one Directv was giving the worst service possible to. As a customer of them since 1992 I was very pleased until I moved to WI and started to have to deal with Sky Link. It is unbelievable, wrong installation on a DVR Plus, 3 TVs that now do not work and 2 canceled appointments by their wonderful automated service. After an hour on the phone with Directv I am still sitting with no appointment or any idea from them when a next appointment can be made.

If it was not for the NFL package I would be long gone, but the Better Business Bureau is the next communication. I would encourage everyone to contact them so this crappy outfit gets put on notice or better yet is put out of business.

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deb
Eagle River, US
Jan 01, 2009 7:54 am EST

I have had a ton of trouble with Skylink and Directv. I have been a customer since 1995. I had the local television electronics company due the original authorized install. Now I am suppose to have Skylink do the upgrade to local channels. They are useless. Directv is useless. Both lie. Skylink said I had rescheduled appt, Directv said they would let the local company install and pay them. Directv even talked with the president of my local company and in the middle hung up on her. I get hung up on so many times by Directv. I have contacted the Better Business Bureau. I am about to contact the president of Directv. It is Directv's fault as much as Skylink. They subcontract to idiots. Then Directv lies. I am waiting over 3 days for a supervisor to return my call. I'll probably freeze first. If anyone has an address or email to Directv President please let me know.

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BobbyG
Mukwonago, US
Dec 17, 2008 3:04 pm EST

I too am frustrated, purchased DirecTV and Wild Blue so we could be connected on line replacing dialup. We have dish network now and like it, but they are too expensive for wild blue. I finally got an appointment to install and they did show up, but after standing around for a half hour said he couldn't go on the roof because of snow. I asked him why Skylink wouldn't have mentioned that we needed to do something about so they left and I rescheduled for next wed. No show or call. I even put plastic on the roof in case of snow. I called DirecTV and again no help. If I ran my business like this, I'd be home all the time and an appointment wouldn't be necessary. And how can you call an appointment an appointment when you plan to be 4 hours late? I feel very insignificant as a customer these days. The only way out is to go to a secluded island and live out the rest of my life, away from false promises from businesses that don't care about customers anymore.

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5:11 pm EDT

DirecTV scam selling

I have a bundled service with AT&T for satellite (Dish Network). I got the service last year after I dropped cable. I recently had a reception problem on my TVs, and called the support line which was on a little sticker on the side of my Dish satellite box, placed there by the installer. I reached the support center, and explained my reception problem, and was transferred to another number and I thought I was talking to a support technician.

He assisted me getting the reception corrected, and asked me what kind of box I had and when I told him, he insisted that the box was obsolete and I needed to upgrade to a new box which would give me more channels and improve reception. He offered to send me out another box, dish, and I would pay $29 for the shipping. I agreed, believing he referred to DISH NETWORK. DUH! When the box arrived, I saw that it said Direct TV on the box.

A few days later UPS delivered a box while I wasn't home and when I saw it - it was a Direct TV box. Without opening it, I called Direct TV and of course, could get NO ONE on the phone. You can imagine how angry I was and called them repeatedly to ask why I got a Direct TV box but there was no answer. Finally I reached someone and had to fight with them for TWO days to get the whole thing cancelled. They claim that I agreed to contract with Direct TV and my contention was why in the world would I do that when I already had a contract with DISH? And why would I risk being penalized for who knows how much money? Originally I was just calling about getting my reception corrected, how did that turn into my being switched from DISH to Direct TV?

I was literally screaming my head off to anyone, the manager, the technician, the supervisor over there at Direct TV. I think they are scammers, liars and frauds.

I called Direct TV back again today and was told that my so called 'account' with Direct TV would be cancelled and I need only to return the Direct TV box unopened. It sits in my living room and UPS is still not here to pick it up. There's another pain in you the know what. A delivery service that DOESN'T deliver! What else is new?

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kent phh
San Jose, US
Jun 17, 2010 4:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

ComplaintsBoard
V
3:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV fraud and scam

We've been a loyal customer of Direct TV going on 10 years. We've always paid our bills on time and used to recommend them to everyone. In the last several years their customer service has tanked and their prices continue to go up.

When we moved at the end of 2007, we used their move services. They stood us up for installation NOT ONCE, NOT TWICE, NOT THREE TIME, but 4 times! A manager had to get involved to finally get someone to show up. We took off of work each time to be home and lost time and money waiting until Direct TV decided they wanted to keep us as customers and could find time in their schedule. After each incident, a 'resolution specialist' promised us credits and limited time of free movie channels if we would just be patient and reschedule the move installation.

Each and every bill we've received for the last 9 months has been wrong. They've overcharged us and conveniently left off credits they promised. Each month it takes at least an hour talking with someone who really doesn't care if you stay as a customer or not to finally get the bill corrected. We've even been charged for services we didn't even ask for - the supervisor decided to just add on top of credits. Every month we were charged for these extras she through in and when the time was up on them we were charged a disconnect fee!

I called again today because we again did not have one of the credits listed on our bill and promised for 12 months. The first operator told me that I had received enough credits and should be satisfied. I asked to speak to a resolution specialist and was transferred. The resolution specialist told me that Direct TV would not honor prior commitments to me on discounts even though it is fully documented in their system.

After all these years of being a customer, I'm now ready to cancel. They don't care if they have your business or not and they will lie to you and tell you they'll give you something that either you have to fight to continue to get month after month or that they will just outright say that they've decided not to honor their word. Their customer service stinks, their billing is inaccurate, and they refuse to follow through on what they promise even when they know that they promised it and it was the basis for you continuing on as a customer at the time.

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gl2238
,
Jul 08, 2008 3:10 pm EDT

Notified Direct TV to cancel service. I was told that since a few weeks ago I had a failed HD receiver fail and it was replaced by a Direct TV technician that a new contract was initiated. I was never told of this. Why would a failed rented receiver start a new contract? I was on a month to month contract as I had already had the terrible service beyond the original contract period. I told the Direct TV agent that if I saw the fraudulent charge on my bill I would institute a charge back immediately. My service shall end on July 11, 08 and I am sending back the two receivers to the address given to me by the agent. I still can't figure how replacing THEIR FAILED receiver is resulting in them claiming a new contract has been started?

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Alijas
, US
Sep 18, 2009 1:43 pm EDT

I had direct TV for more than 2 years. Had no real issues, just the occasional cutting in and out in wind and rain. But I dealt with it. But when in came time to cancel, that was a whole other story. I moved in April 08 and wanted my services to be connected and my new place. The tech came out and said there was no way to get service and that he would note the account and cancel the order. I then called customer service who was so rude and told me to suspend my account. I went back and forth with the rep ans explained I wanted it disconnected.

They said they would take care of it. I guess feeling personally attacked the rep did not make the disconnect. 4 months later I am being billed $600 for service. No only am I being billed but they took it directly out of my bank account at the end of the month when all my bills are due. I was on the phone all day with reps, supervisors even managers that would not help me. They told me oh well, not is so many words, that it was my fault and they were not going to help! I then jumped online only to find hundreds of people havve posted complaints on the web with my same story. Direct TV can not continue to get away with this. Here is the letter I sent to them.

Billing Dispute

I moved in April and called to have my service moved as well. The tech came out and could not connect the service. I was in the hospital at the time and had my apt manager here with him. He called me in the hospital and explained it can not be connected. I was told by him he would cancel the service and order with nothing else for me to do. Your technician said he would document that the service was unobtainable at the new location at that time. I wanted to make sure so I then called customer service to let them know. The rep was short and rude and said no I should suspend service. I explained no that I just need to cancel. They assured me it was done. I heard nothing else until July when I received an email saying my account was past due. I immediately called and explain everything. The rep then told me the tech made no notes and shows he completed the work. I assured them I do not have direct TV nor a satellite dish here. I asked to speak to someone else. I then spoke with someone else who told me no they could see it was not connected and I had no service. I again was told this was resolved, after 2 hours of being on the phone. The rep I spoke to that day never told me there was still a balance and it would be coming out of my account.

Today my bank account was charged $600 which was my car and bill money for the month. I called customer service and have been getting the run around all day. I was hung up on twice then finally explained my situation to a gentleman that could not help me so he connected me with a Supervisor, Sherry, who told me she sees no notes of a cancel order but would look into it and would help me. 5 hours later she calls and said there was nothing she could do and to write a letter. I was shocked. I explained to her that I always paid my bills and why after more than two years of service with direct TV would I call to move service then just stop paying. I told her also the company had my address, phone number and obviously my email but I never heard a word until July. This is 3 months later. Had I known this was going on of course I would have immediately taken care of it.

One rep today said the charges were from a past due bill prior to April. I told him there was no way that could be true because I pay all my bills at directTV.com and I was current when I called to have my service transferred. He told me no no you did not pay since Jan. He went back and forth with me until I finally explained I had all my banking statements in front of me. He then changed his story. Same with the supervisor, who was the least helpful. She had me on the phone the longest and all she did was break down the charges. I kept telling her I understood the charge but how do we resolve it. She had no answer. She had no answer when asked why I never received a call. She said statements were sent out but if that was the case they would have been returned to direct TV because you still have my old address. She had no answers.

I cancelled my service in April. I never had any issues with direct TV until now. The tech did not do his job by not making better notes as of to what he actually did. Nor did the rep I spoke to make ANY notes.

I do not mind paying for bills or service that are mine or that I used. But in this case, I am being charged for service that was never given to me. I do not have a dish so signals are not being sent to my location however I am still being charged for service. I also am being charged an early cancellation fee. I more than fulfilled my end of the agreement. And all I want it to have these charges removed. This has caused me so much heartache and heartache. I always was pleased with your company and referred everyone I could talk to. This is leaving a horrible taste in my mouth about your company and employees.

I now can not leave my house because I have no money for gas, food and my car is in danger of repo because that was all the month I had at the end of the month. No one is willing to help me or even listen to me. They just keep telling me they have no notes. But the service was never connected here.

I am being charged for services that were never rendered. I am not asking for free service. I don’t think my request is unreasonable. All I want is to have this charge of $598.84 returned to my bank account. I have paid for the time when I had the service. Please don’t lose a customer and a word of mouth advertiser because one representative did not make a note! All I need is someone to please put themselves in my shoes for one moment and please be fair. Again I am not asking for anything but to remove charges when service was not being used I expect you to refund the money in good faith that was taken from my account, and that we can resolve this issue amicably.

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royford
Greenville, US
Jul 13, 2011 12:29 am EDT

ibeenwithdirecttvfortenyears.ihaveabasicserviceforthelastninemonthmybillkeepincreaseuntilnowitaroundonehundredsdollaramonththattoomuchforasenioronfixincone.

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kent phh
San Jose, US
Jun 17, 2010 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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alexvaldo
Miramar, US
Oct 29, 2009 10:53 am EDT

I have the SAME problem with Direct T V on October, 28, 2009 - Broward County, FLORIDA. I called them to CANCEL my account because I found another service which is far better than Direct TV, they said of course, we will SUSPEND the account. Pay attention of that word, they are DIFFERENT! That is, they "suspended" for 6 months, and then they activated my account without ANY notice, and I realized this two months latter when they call me that I was past due... WTF is that? DONT DO BUSINESS WITH DIRECT TV, they wont let you go without stealing your money, and NEVER NEVER NEVER give your credit card to this scammers.

A funny part of all this SAD business practice is that they called me today saying: What we can do so you stay with the Direct TV FAMILY, y responded, with fAMILY like you, I prefer to be an orphan!

What is my revenge? Since nobody cares about this, I will NEVER be a client again, and I started looking to cancel others services from companies that are offering the Direct TV services as well, like AT&T ( Ex Bell South), a total amount of U$400/month (U$ 4, 800 / Year... and for the first 10 years, it will be almost U$48, 000 that they will be loosing just with me!).

Direct TV are the big fish in this market, but I am who feed this f animal, so I GOT THE POWER in MY HANDS ( and wallet). This is what I can do, and I KNOW it will hurt now and in the long-run!

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septerwhitestar
Hawthorne, US
Sep 27, 2009 9:17 am EDT

Read my comment on Dish above.

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septerwhitestar
Hawthorne, US
Sep 27, 2009 9:16 am EDT

Beware of Dish Network. My bill has never been late. They just turned off my service and would only turn it back on if I agreed to more than double what I was paying. My bill was paid to October 10, 2009 and they interrupted my service until I gave into their demands on September 25, 2009. Be very careful with Dish Network. The caller id showed Ecostar Purchasing that was holding my service hostage until they extorted more money. I hired Dish Network directly when I started my service over a year ago to guarantee it was done correctly.

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arriesd
Peoria, US
Aug 28, 2009 5:10 pm EDT

I ordered Direct TV in March 09 on a $34.99/mo special regularly 54.99. I filed my rebates on line two days after ordering. Called in April and was told it would take 6-8 weeks to process. Called after 9 wks, still no rebates, have called every two weeks since and it is now Aug 09 and I still have not been credited the promotional price,
am being charged 80.00/ per mnth, have not been able to get anyone to resovle the problem, and am now being told it's too late to receive the special price because 90 days has past.
I have been calling since the middle of April and in fact am currently on hold again (20 minutes so far) waiting for a supervisor and trying to resolve this. I am so upset I want to choke them. This is the last time I will be on hold

Next will be a call to my local news station. When my contract is up I will NEVER order from this company again.

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ronfx4
, US
Apr 16, 2009 12:01 am EDT

please have your lawyer contact as many people as possible for a class action law suit

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sherman burr
Naples, US
Mar 13, 2009 5:08 pm EDT

I am a customer with direct tv and they were to send me a notice in 90 days so i could cancel the services i did not want.the date mar 11 still waiting for that letter..cant even get a phone nnumber to call.
so get to me at sburr48@comcast .net and get this matter taken care of
thank you sherman burr acct45159016

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8:58 am EDT
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DirecTV - unethical business practices

DirecTV and Mastec have used deceptive business practices to gain an unfair business advantage against the very workers providing installation services. These practices include charging companies full retail value for equipment that was installed and activated in customers homes, deducting money from pay with no back up or documentation to support...

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DirecTV hd receiver ownership dispute

Went to Best Buy, bought a HD DVR, paid $400+, didn't sign anything but the receipt, and walked out. Activated the receiver but then decided to return receiver because it didn't have our local channels. When I called to deactivate the receiver, directV stated that I had to return the receiver to them otherwise they would charge $500!
I've called many times regarding this issue and they are adamant that there's some magical agreement that everyone should just know when dealing with these crooks. So now if I don't give them back the receiver that I paid a small fortune for, I'll have collections people after me. They wouldn't even let me return the unit to the store and obviously won't give me credit for the unit.
On top of that they tried to tell me they put over $1000 into each receiver. I'm an engineer and work in Manufacturing, if that's the case, they are the biggest ###s in the world. Does anyone really believe that a simple circuit board, a hard drive, and a metal case costs that much? Maybe they're factoring in engineering and who knows what else.
My advice to anyone that would ever foolishly consider this company for service should run as fast as they can to the almost equally deceptive cable companies (I never thought I would say that). Actually, just don't watch TV, that's the only reasonable way to deal with all of these crooks!

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cstandifer
Bakersfield, US
Oct 05, 2009 12:36 am EDT

I agree with you. My mum ordered directv for my brother. I had to use my debit card
to get the order going. But I did get the $25 back in a few days. My brother was having so much problems with his reciever..the channels kept changing and switching..around.
So in three months my brother's directv service was cutoff. Due to none payment. Well I called directv..told them precisely do not take nothing from my debit card. Few days after that. They without authourization took out $611.65 out of my bank acct. I quickly called my bank..have them cancel my debit card. Then I reported directv to the BBB and to the FCC. I got an email..from BBB..they told me directv will return my money back to my bank. But they haven't yet. I told BBB to give directv a message for me. I will never trust directv again. What they illegally did. They still haven't returned my money.

Hope this helps.

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7:58 am EDT

DirecTV unacceptable customer service

July 19, 2008

Mr. Chase carey, ceo
Directv
Office of the president
Po box 6550
Greenwood village, co 80155

Mr. Carey,

I am writing to you today to make you aware of my recent experience with directv and direc tech holding. I feel compelled to bring this matter to your attention, as the response from your customer service department was wholly unsatisfying, and I believe you should be aware of your employees’ actions.

I have been a loyal directv customer since march 2001; my account number is xxxxxxxx. I have consistently maintained an extensive subscription, and on average, pay approximately $150 per month for my service. During my service period, I have moved twice. Both times, I have moved my service using your & ldquo;way-u-move” option, which has resulted in a 2-year contract extension.

My most recent move, in may 2007 was an absolute disaster. The technician that was dispatched to my home on may 3, 2007 arrived with the wrong equipment and was unable to install my high definition service. A second technician was dispatched several weeks later, and while he was able to install the high definition dish, the installation was sloppy and unprofessional, with cables snaking loosely down the front of my home, creating an unappealing look. While we were deeply unhappy with this installation, we accepted it because we had spent so much time arguing with directv customer service, who wished to charge us for the installation, because they considered this a & ldquo;service upgrade”. (Evidently, they had some difficulty understanding that we were not upgrading to high definition service; your technician just failed to install the proper equipment on the original installation date. )

In may 2008, we decided to put new siding on our home. Our contractor advised us that the siding could not be installed with the directv cables running down the front of our home. We called directv and were told by customer service that the cables could be rerouted free of charge as part of our directv protection plan. We scheduled a service appointment for june 19, 2008, and my husband took a vacation day from work so that he could be home to explain to the technician exactly how we would like the cables installed.

Your technician, jorge did arrive on the appointed day during our appointment window. My husband explained to him what we would like done, and in fact, had our contractor come to our home to discuss the installation with jorge. Jorge made several phone calls to his supervisor and advised us that he did not have the proper work order to complete the job. My husband called directv customer service and confirmed that the proper paperwork was provided to direc tech. At that point, direc tech advised us that jorge could not complete the job, as they did not have the proper paperwork, and jorge would not be paid if he did the installation without a valid work order. The appointment was rescheduled for the following day (June 20, 2008) and jorge personally assured us that he would be at our home no later than noon.

I canceled an appointment so that I could be home on june 20th to wait for jorge. At approximately 10:30 am, I received a telephone call from a gentleman that did not speak english. I assumed that it was a wrong number, until he started shouting & ldquo;directv” into the phone. I asked him who he was and why he was calling and he told me that his name was rafael and he was from directv. He stated that he was on his way to my home, but had been delayed by a flat tire. I asked him about jorge, but he said he did not know who jorge was. He simply stated that he was from ny and that he had a flat tire. Rafael’s english was extremely limited, and I had great difficulty understanding what he was saying. I told him that I was waiting for jorge, and that I did not want him to come to my home.

Approximately one hour later, I received a second phone call from rafael, who stated that he could not find my home (17 xxx lane) so he went to my neighbor’s home (20 xxx lane) but & ldquo; [i} did not answer the door”. Ignoring the fact that this course of action makes absolutely no sense, I opened the door to see a scruffy, middle-aged man with no identification, in a beat up van, also with no identification standing across the street from my home, on my neighbor’s lawn. He did not have even a passing command of the english language, and apparently, he expected me to let him into my home. Obviously, I did not let him in and again stated that I was waiting for jorge. I called my husband, who took the afternoon off from work to come home and try to sort out this mess.

At approximately 3:00 pm, I received a telephone call from marlena at direc tech who indicated that jorge was not dispatched to my home because she did not have a valid work order from directv. My husband again called directv customer service and was, again, assured that directv had provided direc tech with the proper paperwork. Marlena called a second time, at approximately 4:00 pm to tell me that she did not have the proper paperwork, and so had to assign jorge another job, and that he would not be coming to my home. (Interestingly, marlena had no knowledge of rafael; she did not know who sent him, what office he came from, or why he came to my home. )

The end result is that I canceled an appointment and my husband took a half-day off from work to wait for a directv technician that failed to show up. At this point, my husband called directv customer service and was told that he needed to pay $105.93 by credit card prior to the technician being dispatched; apparently, we were having & ldquo;custom work” done, which is not part of our directv protection plan. Shortly thereafter, marlena called our home again, and advised me that jorge would be coming to our home the following day (June 21, 2008). Marlena assured me that we would be jorge’s first job and that we should expect him by 8:30 am. She gave me her direct number in the event that there was a problem.

Not surprisingly, jorge did not arrive at 8:30 am as promised. At approximately 10:00 am I called the number marlena provided to me. A woman with a thick spanish accent answered the phone. I asked for marlena, and she said something to me in spanish and hung up on me. I assumed that I had misdialed, so I waited a few moments and then called the number again. The same woman answered the phone, and again, I asked for marlena. She asked me to hold on and I heard her put down the phone and start banging on a (Presumably closed) door, while shouting & ldquo;marlena, marlena, get up. & rdquo; she came back a few moments later and told me that marlena was asleep. I explained that marlena was supposed to have dispatched a technician to my home and that I needed to speak to her immediately. Again, the phone was put down and there was more banging and more & ldquo;marlena, marlena, get up. & rdquo; eventually, marlena picked up the phone and I advised her that jorge had not arrived as promised. She stated that jorge was unable to come because she still did not have a valid work order, but that she had spent the & ldquo;entire morning trying to straighten out the paperwork. & rdquo;

My husband called directv customer service yet again, and yet again, he was assured that the paperwork was in place and that directv could not help us as the problem was clearly with direc tech. At approximately 11:00 am, marlena called again and indicated that jorge was on his way and should arrive within twenty minutes.

Jorge did not arrive until 3:30 pm. He did complete the installation, however, the work was only marginally better than the initial installation. The cables are still poorly installed and unsightly. Again, we accepted this sub-par work because we really just wanted the job completed. At this point, we had already wasted three full days waiting for a technician to show up, and we had made countless phone calls to both directv and direc tech. Both my husband and I were thoroughly disgusted with the entire process, but we were relieved that the job was done and that the situation was resolved. Unfortunately we were wrong!

As jorge was packing up his truck, he asked my husband for $200 in cash for the & ldquo;custom work” that he had done. My husband explained that he paid for the work over the phone via credit card, and in fact, pointed out that the work order provided to us clearly states & ldquo;this technician does not accept cash!” despite this, jorge said that he had gone above and beyond what was required of him and that he felt he should be paid for this service. My husband again refused to pay him. Jorge then called his & ldquo;manager, & rdquo; spoke to him briefly and then asked my husband to speak with him. This & ldquo;manager” who did not give his name asked my husband to give jorge $200. My husband refused. The & ldquo;manager” then said, & ldquo;why don’t you just give him $100 then?” again, my husband refused and eventually jorge left. My husband and I were absolutely amazed! First the technician fails to show up for three days, then he comes & ndash; several hours later than he was supposed to & ndash; does a sub-par job on the installation, and attempts to extort money from us? Is this the type of behavior directv tolerates from its technicians?

Believe it or not, this was not the end of my problems. At approximately 6:00 pm I received a call from direct tech. The woman that called asked to speak to jorge and stated that he had not closed out the job and she needed to know approximately when he would be done. I told her that jorge had left my home over an hour ago. She seemed confused and hung up. At approximately 7:30 pm a gentleman from direc tech called and asked me the same question. He stated that jorge was still listed as being & ldquo;on the job” at our home and he needed to know when jorge would be finished. I told him that jorge had left at about 5:00 pm, after requesting $200 in cash from my husband. He stated that this was completely inappropriate and that he would escalate this to the highest level, and that I should expect a call from a supervisor within one hour. One month later, I have still not received a telephone call from anyone at directv or direct tech.

As I stated earlier, I am brining this to your attention so that you are aware of the actions of your technicians and your customer service representatives. This entire experience was a nightmare, and the behavior of your employees’ is an absolute disgrace. Verizon is currently in the process of installing fiber optic lines in my neighborhood, and I assure you that as soon as fios becomes available, I will be canceling my directv service. Quite frankly, I am tired of your organization using the two-year commitment, contract extensions, and exorbitant cancellation fees to insulate you from providing even passable customer service. Shame on you, mr. Carey!

Regards,

Danielle t. Abramson

Cc: direc tech holding co. , inc.

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NONE2018
, US
Sep 21, 2018 8:06 pm EDT
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I am writing this after spending 3 hours on the phone. It has been a very stressful time dealing with ATT/Direct TV customer service and installation tech groups. This is absolutely the customer service and can be compared to a nightmare. The Tech did not show up for scheduled installation.( Waited 14 days) . Installation time was 12PM to 4PM. Tech did not call, to tell us he was not coming. Called the Center, was told it shows he is on the way. Later was told he was not on the way he was not coming because previous installation took longer than was expecting. We needed to reschedule told to call Customer Service. Waited on hold 56 minutes spoke with Clark employee # 148786, told we had to reschedule, put on hold 40 minutes, transferred to Mark employee # 111454, told we had to rescheduled and wait another 10 days. Asked to speak with manager was told he is going to say the same thing. He also did not care if we used Direct TV or not. Spoke Diane # D5665N Said he did not have any other option. My question is how this company stays in business. Bye ATT/Direct TV. I tell everyone what you offer for service.

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Dennis Paul
,
Oct 10, 2008 5:36 am EDT

I sent a complaint yesterday about a gray box missing and it showed up on my porch late yesterday afternoon while I was walking my dog still not sure if it was one of your people or not at this point it does not matter, all that matters is that we got out extreamly personal items back so thank-you for your help if in fact this is the case oer thanks in general for your support in reading these messages. have a great day. There is one thing after they repaired our system now when you change channels it goes black and then some green and red dots appear before it changes. They replaced an adapter on the cable as connects to the box from the satelite I don't think this is normal. Again I am extreamly pleased that my items showed up un-harmed so, I consider myself lucky I got them back. The service phone number is [protected] this is where the repair was made on the 23rd of Sept. Have a great day. Dennis Paul

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leftfield101010
Wichita, US
Jul 19, 2008 8:01 am EDT
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Funny

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7:59 am EDT

DirecTV unauthorized deduction

I was a cable (Comcast) customer and switched as part of the at&t package bundle promotion. I received several rebates and thought I would be delighted with not having to deal with comcast's sometimes bothersome lack of customer service. Was I wrong! I switched to direct tv and whenever there was a bad storm in my area, I could't watch tv as it would pixelate and/or I would receive messages about receiver errors. I also missed on demand terribly! I called may 2, 2008 and cancelled my account with the billing representative. I signed on with comcast and thought that was the end of it except to wait for the promised boxes to return the equipment in. I received two boxes on july 11, 2008 (Ship date from whse indicated july 10, 2008) and returned all equipment on tuesday, july 15th - - well within the stated seven days on the letter they place in each box that states "important: make sure to return your receiver within seven days of receipt to avoid a charge of up to $470, depending on the type of your receiver. " also, "... Simply follow the steps below to send your old receiver back and avoid any charges. " I called my bank on tuesday, july 15, 2008 (3 business days after receiving the boxes) and direct tv had charged by debit account $758.42! Yes! They had my debit on file and charged me not only against their own stated policy of no charge for seven days but also from april to mid-june because they say I didn't cancel with the correct representative! Apparently, my crystal ball wasn't working that morning (Or maybe their representative's aren't well trained) and I was suppose to know somehow that when I said "cancel my account" that it didn't really count because I had to speak with a special person! This company is a joke! I devoted almost the entire day on tuesday trying to sort this out. The first call to direct tv and the representative hung up on me when I insisted on speaking with a billing supervisor. The second representative put me on hold — - eternal hold of 42 minutes before I finally got the hint and decided, hey, I think they are ignoring me!" imagine that! Don't learn the lesson the hard way like I did - - get the hint. Do not do business with this company! I called again (Many times) and finally spoke with a billing representative that promised to take the bill down to $371 (Aren't I lucky) and that charge (Credit?) still hasn't went in but the $758 is still gone. Amazing how that works! They debit and hold the money immediately and the credit is still not in. I called fed-x, they received all of the equipment at the whse and still no credit. Again - do not do business with this company! Consumer beware!

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kent phh
San Jose, US
Jun 17, 2010 4:10 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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10:18 am EDT

DirecTV billig ripoff

Today, July 16Th, I paid a $89 DirecTV for service from June 9-July16. On June 9 I paid the account in full in order to suspend service (suspend confirmation # 17FEC8EZ) while I am traveling outside the U.S.A. If I had not paid that amount to suspend the service today it would have continued to transmit until labeled past due and terminated for nonpayment. That date for disconnect would have been August 29, 2008 bringing the amount due to over $200. Then then $200 plus would have been taken without authorization from my credit card account, as they have that capability. I explained that I was making payment under duress to the customer service supervisor. He realizing my position explained to me (while I recorded the conversation with his approval) that the automated system is not a 100% problem free system. That I should not trust the automated system and the only guarantee of a suspend being completed was a confirmation email; something that is not automatic but requires a request from the customer. I am asking other recipients of extortion and theft by misrepresentation to join a class action law suit. Additionally I am asking for help in finding an attorney to represent us. The location of my DirecTV service is Texas.

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10:28 pm EDT

DirecTV misleading contract terms

I am a DirecTV customer since Oct. 8, 2007, and I recently moved to a new rental home and brought my service with me. I was under a 12-month obligation with the company, which was the sole provider allowed to my apartment complex. On June 18, 2008, I spoke with a DirecTV representative to notify the company that I was moving to a new home and wanted to transfer my service. I asked if I would be extending my contract if I moved and he said no. He offered for me to get an additional receiver for $19.95 shipping and handling, and I asked if it would extend my service contract. He said no and referred me to the Equipment Lease Addendum page on the company's Web site. The section reads:

PROGRAMMING COMMITMENT. The programming package(s) must be maintained for a period of not less than (a) eighteen (18) consecutive months (for accounts with only standard receiver(s)), or (b) twenty-four (24) consecutive months (for accounts with advanced product(s)/receiver(s) digital video recorder (DVR), high definition receiver (HD) or high definition digital video recorder (HD DVR), including additional DIRECTV receiver(s)). After you have fulfilled your agreement to the required programming package(s), you are not obligated to continue your subscription to DIRECTV programming for any specific duration. Current DIRECTV customers may activate additional receivers with their existing DIRECTV programming package. THIS PROGRAMMING COMMITMENT IS SEPARATE AND DIFFERENT FROM ANY OTHER PROGRAMMING COMMITMENT YOU MAY HAVE MADE WITH DIRECTV AND IS FULLY ENFORCEABLE UNDER THESE TERMS.

I read that to say I could activate a second receiver without extending my programming commitment. I asked the agent if that was the case, and he cited this portion: After you have fulfilled your agreement to the required programming package(s), you are not obligated to continue your subscription to DIRECTV programming for any specific duration. Current DIRECTV customers may activate additional receivers with their existing DIRECTV programming package.

He said that meant that I as an existing customer could activate an additional receiver without extending the programming package that was contractually bound through Oct. 8, 2008. I then agreed to rent another receiver for $5 extra per month.

When the installer finished activating my new receiver June 28, 2008, he handed me paperwork. I read it and came across the same wording. I asked if I was obligated to another 18 months and said I didn’t want the service if that was the case. He said no and said that section was not applicable because I was an existing customer. He said the terms of my agreement were whatever I was told on the phone by the agent.

On a subsequent call to customer service a month later, I was told by a nice agent named Chico that I was under contract for 18 more months. He transfered me to a resolution specialist named Whitney who said there was no way to verify my claims and I was bound to pay $30 a month for 18 months. Then, she said she’d get a supervisor but instead hung up on me. I called back, and an agent named Billy said I could write to the company or pay a $360 cancellation fee.

It seems to me that I should not be obligated to a commitment that I was twice told didn’t apply to existing customers. I specifically asked two employees, and they both said the additional receiver did not extend the terms of my agreement with the company. Verbal agreements are also binding, and it is their responsibility to make sure their employees know and explain policies.

I either have to pay a $360 cancellation fee or 18 months of $30 service ($540).

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8:57 am EDT
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DirecTV unauthorized charge to my checking $355.92

Here's my story, I've been a Direct TV customer for a little over a year and signed a 1 year contract. I was told by one of their representatives that I was already paying for HD TV channels so I should get a receiver since I have an HD TV. So I go to a local Best Buy and grab a new HD receiver, paid around $80.00 for it. (this is a LEASED piece of equipment that you don’t own but you still have to pay for it, and return it or they'll charge you again)

They TRIPPLED our monthly bill so we decided that we'd had enough and cancelled our subscription. We were past our subscription so we thought we wouldn't get charged. The next month we find that our checking account was negative over $200.00. When we checked our account we saw that Direct TV charged our checking account $355.92 with out prior authorization. We received no bill or notice about this. We were paying by check each month so it wasn't even an auto pay, but after calling and speaking to a manager he stated that when you first sign up for Direct TV you have to give them a credit card or checking account (for billing purposes) for this very reason and we renewed our subscription when we purchased (leased) the new equipment. He used the scenario that Cell phone companies give you a discount on their phones when you renew your subscriptions. I told him yeah but you own the equipment, with Direct TV you have to pay for equipment you don't own and still have to renew your subscription and return the item you paid for or they'll charge you again. My argument went nowhere and they'll never get any of my business or anyone I know ever again. I'm still filing a dispute through my bank.

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4:21 am EDT
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DirecTV a company that tricks their customers into their services

My Wife and I signed up for direct TV online at their website. We purchased the receivers and paid $319.00 for them, as far as we knew, we owned them, as there was nothing on the site that said otherwise. We received our first bill on 6/9/08 and there were charges for "leased" equipment. I called Direct TV and was informed that we did not actually purchase the receivers, but that they were leased, along with the 4.99 per month charge for each receiver. When I told the rep. that on the site it says nothing about leasing them he said "It does, you just have to know where to look to find the information. They have just agreed with me that they are misleading their customers, I was furious. I called on 6/10/08 because the charges we wrong on our bill and Mandy, the representative I spoke with also told me that the internet leads you to believe that you are purchasing the receivers, it is only when you call in that you are told that you are actually leasing them. In all reality, the $319.00 we paid was a �leased� price, but you only find that out when you receive you first bill.

They also inform you after you are tied in, that if you cancel within 2 years you are charged a $480.00 fee for canceling, plus they also take the equipment that you thought you purchased. It is awful that even the representatives know that there is a problem with the internet site, but apparently no one will do anything to correct it. Direct TV is very deceptive in the way that they lure you in to get your business, but once you are signed up you are locked in for two years, unless you pay the cancellation fee and lose the money you have spent on the receivers. Every month our bill is wrong and they WILL not make it right.

I am furious that we were not told that not only would these charges be incurred but the money we have lost on the receivers. They lead you to believe that you have bought your equipment and all you have to pay is your monthly bill, how wrong that it. I feel like we have been totally taken advantage of and I am stuck in a contract for 2 years with a company that tricks their customers into their services.

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doug
Fort Smith, US
Mar 23, 2009 2:09 pm EDT

I am usually cautious about signing up for cell phones, land line, internet, or cable/satellite.

Being a stressed and worn out parent of two I was stupid enough to take everything at face value.

I signed up online and for direct tv at "special offer" of 34.99 a month for 12 months. What I didn't read in the ole fine print is its a 2 year contract. I'm new to Direct TV and this is common knowledge to the current subscribers.

So basically I will get the first year at the "special rate" but then get hammered the second year of my contract which I'm locked into.

Secondly, you don't automatically get the "special rate". You have to take it on yourself to fill out a rebate form which even though you fill out online some how takes 6 to 8 weeks to process. Which leaves you paying the full amount for the package for two months up front. Then 12 weeks at the "special rate" and then another 10 months at "regular rate" to close out the contract.

Bottom-line. Don't think you are getting a package for 34.99 a month for 12 months and your off the hook if you don't choice to renew. Be ready to pay 60 first two months and last 10 months of a two year contract.

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d.w.
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Sep 25, 2008 9:38 pm EDT

i agree 100%. not to metion that with all the "lease" charges, my direct tv bill actually ends up being much higher than my cable bill ever was! AND i'm locked in for 2 years. deceptive indeed. or is it false advertising?

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DirecTV who watching these gangters!

Cox Cable Company is ripping me off. They lie steal and cheat from a lot of consumers. Don't take my word for it look up Cox Cable on complaints.com
They’re stealing from me and lying to me. The problem in today’s time you’re dependent on them or satellite to get any T.V. reception.
Direct T.V. witch is satellite charged my credit card and service when I couldn't even get service because of the location I'm at. I didn't realize they where charging me until I open my credit card statement. I couldn't understand how they can charge someone for something they’re not getting.

Cox cable lied to me about my plain and cost and when I called they gave me a parcel credit. When I asked to speak to a supervisor she told me he said, “he’d remove what credit she gave me if I insisted on talking to him.”
Why would any reputable company punish their customers for talking to the supervisor? They would only give a first name, hers was Jackie no ID # I asked her location she said it was San Diego, CA. At first she wouldn't give her bosses name and then did after I was on hold many times. His name was Chris I asked did he have an ID number or ext. She said 3688. I don't know if that information was honest. None of these Cable or Satellite companies is honest. Nobody’s governing them and their practices. What choice does anyone have? You have to pay to watch TV. Even the basic is allot of money and there’s always fees too. Rabbit ears won’t work anymore.

When tried to cancel service, they transfer me to another department and the guy there WOULD NOT LET ME CANCEL he kept me on the phone another 40 min and breaking me down by putting me on hold for long periods and going over different options until I gave in to a different plain. They are Gangsters!
I’ll show you my phone log that when I tried to cancel Cox would transfer me to another department where I would wait on hold for a very long time and then they would disconnect the call forcing me to go threw this all over again. That happened 4 times before I finally got someone. But of course I had to say ask please stop disconnecting my calls.
I was deceived and lied to regarding the cost the first time. Is anyone watching them? I bet Cox and direct make billions ripping off consumers.
I sent this email to ac360.c0m keeping them honest. If you have simular complain I hope you'll email Anderson Cooper too.

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11:48 am EDT
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DirecTV it's ok to overcharge as long as you don't get caught

I called Direct TV a year ago asked them to remove the XLB baseball package sorry I don’t watch baseball, and my son is off at college. Anyhow Direct TV says not to worry, I called them 6 months ago just to make sure they say no problem. Guess what I go on line to check out some new shows and bang there is a bill for MLB. I’m on auto bill where they hit my credit card AHHHH I called them and they said they would credit my account I asked the whole bill? Nope just this month. Ok I’ll be out 100 bucks I could have used. I say lets email friends & family asking everyone to switch to paper billing and forward it to at least 10 others. It will help cut down on their fraudulent billing which appears to be rampant. Eventually someone on the corporate side will have to wonder why they started haemorrhaging and maybe we’ll see some real leadership. Hey for every person who goes to paper it will cost them 3-5 bucks a month pulled from their ill got gains.

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George F Griepp
Hot Springs, US
May 14, 2009 4:56 pm EDT

Sadly, this is a copy of DIRECTVs response to my Better Business Burea complaint and my reply today. I hope I find someone at DIRECTV that will correct their awful fraud.

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6:17 am EDT
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DirecTV gouging charges

I would like for the Mo State Attorney General (Jay Nixon to view all Complaints Re: Direct TV and Previous Customer Bills, Recorded conversations of False Promises and Gouging charges to Consumer Billing issues. My Direct TV Bill has Jumped from approx. &80.00 per month to Over $120.00 per month, in less than a 2 year period. Service has NOT charged; JUST CHARGES and Billing! They have added approx. an Additional $500.00 per year to my Bill. but definitely not the Service! What can be done?

Does anyone care? This has to be illegal! Is there a way to file a class Action lawsuit? Direct TV Reps have been programed and Directed to LIE to consumers.

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bajaskier
Fond du Lac, US
Jul 08, 2008 7:20 am EDT
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Add me to you suit. My bill has gone from $39 to $63 in less than two years.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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