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Direct TV Complaints & Reviews - Refuses to give refund

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Posted:    Sharon

Refuses to give refund

Complaint Rating:  89 % with 18 votes
I recently became a new subscriber to DirectTV. After 4 days of having the service, I knew it in no way compared to the prior provider that I had had for years. I contacted DirectTV and was reassured by them that because I had the 30 day trial I would be refunded the $431.31 for the HD receiver, so I went ahead and canceled. Weeks later after returning the receiver, I called DirectTV to find out why my account still has not been credited. They now say, oh well you can't get refunded for that. I am fuming that they would think I would be so stupid to get roped into a deal that has ended up costing me more than $100 per day to watch their inferior satellite television. I never would have canceled the service if I knew I was going to be charged anyway! I have talked to several DirectTV supervisors and keep getting the same "NO" to my request for the refund that I am due.
Comments United States Satellite & Cable TV
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 24th of Apr, 2007 by   Ronald Booth 0 Votes
I’ve had problems with Direct TV sending a refund too.

I asked for a cancellation due to a military move to another location. Direct TV said no problem, but cut the service a day earlier than expected. I called and the service was turned on quickly. Then the next day it was cut again, I called again and the service was restored quickly. This time I told the representative to leave the service on until the end of the billing period which was the 3rd of January.

A week later I checked the internet and I was getting billed for another month. I called and was able to show that I was not living at that residence and received an apology and a promise that the amount would be refunded. That was four months ago. Direct TV would not hesitate to file a bad credit report with the credit bureau but when I ask for my money back (money they are holding with other accounts and getting big interest payments) I’m told it could take 2-6 months.

I want a credit refund from Direct TV and I want it promptly.
 21st of Jun, 2007 by   Michelle Carter 0 Votes
You think that's bad! This is what happened to me last week. I didn't just get a bill for $400 after I canceled early... they took $400 out of my checking account W/O MY KNOWLEDGE! Then they said if I read my fine print on my service agreement that it says if the bill isn't paid, they can automatically take it out of my account. Well we were on vacation, in another state, and couldn't get home! They made our account negative b/c they took that money out w/o me knowing!!! I called and complained over and over again and they never gave me my money back and now we can't buy groceries, pay our bills, or anything. All b/c of them!!!

DON'T EVER GET DIRECT TV! THEY WILL SCREW YOU OVER BIG TIME!
 7th of Dec, 2007 by   not saying 0 Votes
I ran into the same problem with their refund. I was told I had to dispute it with the bank if I wanted my money back so i promptly sent a nasty email to the CEO Chase Carey, and oddly enough I got several emails from the company and got my money back in 2 days.

This is a good tactic with any company, do a google search for CEO and use the email address of first.lastname@company.com In this case it was chase.carey@directv.com . This same format can be used for any company and if very effective.
 7th of Oct, 2008 by   Patti +1 Votes
Tell me about it. We live in Houston Texas, we just went through a hurricane, and directv told us we did not send their receivers back in a timely fashion. So three days after they recieved them the with out permission withdrew 584.83 from my checking account which sent my account into the negative and now I have over 75 dollars in overdraft fees and everytime I speak to a supervisor they quote me a differnt time frame for refund. This company is takein customers money without approval and I frankly think they need to be sued.
 16th of Oct, 2008 by   thomas matthews +1 Votes
These people are brutal. We moved and they couldn't provide service at my new home. Still tried to charge me a termination fee and kept charging my credit card. Refused to bend and then kept sending me marketing material to sign up again.
 21st of Jan, 2009 by   Julian +1 Votes
Direct TV is going down in MA ...Attorney General is in the case.
 6th of Feb, 2009 by   kelly6781 +1 Votes
this has happened to our family on 01/22/09. we had 477.00 taking out of our account, my husband was laid off in November and I have three children under the age of 8. they took this money without my permission and it has caused us to have 75.00 in bounced fees and late bills, payments, and now my credit is ruined. the jerks at direct tv, hung up on my husband and i, numerous times, and they lie. all they do is lie, and promise the sun without follow thru. the longer they dont return the money the less they owe you. we went from getting 305.00 back to 184.00, on tuesday. IT IS ALWAYS COMING TOMORROW, OR WITHIN 72 HOURS!! their customer service is DEPLORABLE. i was told the reason why the refund keeps getting smaller, is because i have to pay for 2 months ahead of time, and by the time the money that never comes, gets here 15 more days has passed and i owe for another half a month!! i dont know what to do, i have been absolutely sick over this, to know that a company can lie and STEAL money right from your account is a terrible feeling and thought. oh and dont bother getting employee names or badge numbers, we had a list of 10 different people and 100 different lies, and when you try to say let me speak to ****, employee #**** the representative told my husband that since every time you call direct tv or they hang up on you and you call them back that each call goes to a different call center, and that there is no way of finding that employee who promised you the world. it seems my only option is to close my account and open a new one. and the new refund amount is based on 80.00 a month for service, even tho for the last 1 1/2 my bill was never over 60.00 (they found new taxes to add on to the bill)...oh and one more thing when i told them i didnt want to be a customer anymore they told me that they would have to charge me a 250.00 cancellation fee!! yup! 250.00 to cancel their service! please someone or all of us lets sue these dirtbags!!
 28th of Sep, 2009 by   ronnie62 +1 Votes
I agree, they are liars, they installed our service and came with only HDtv box, said we didn't order the DVR. We were then told if we wanted to change the box they would have to charge us $288, after some argument they said this would be credited to our account. We didn't have a choice so now they will GET interest on our $288 and we will be PAYING interest on the same amount. We cannot cancel as from what we have heard they will charge us early cancellation fees of approx $400 it seems to vary. It seems that no matter what amount of time they give you to cancel the service YOU the customer always get it wrong. If they tell you 3 days they say no it is 24 hrs. If they tell you 3 weeks they say no you had to have cancelled in 3 days. Can't seem to win with this company. Neither my husband and me nor any of my family will ever sign with Direct TV again.
 16th of Oct, 2009 by   Meagreen +1 Votes
Direct Tv is the wordt company I have ever dealt with. I would not recommend them to anyone. Not only to disconnect early DVR receiver could not even get local channels on it. I will gladly pay to get out of contract early they will not get one more red cent out of me or anybody I tell about how horrible they are. I can see this company going out of business in the next 10 years. Todays consumer has to many great options to get suckered into.
 23rd of Dec, 2009 by   Esther Staples 0 Votes
Daughter got DirectTV and gave her acct number so we could get the $100-she get $100 deal when we ordered it. I called and they told me the only way I could do the deal was to pay for my equipment (over $400). Daughter would get $100 back $10 at a time. If I got the $100 back, I'd be $300 in arrears. So I just ordered service for me.
I had a problem so I called DirectTV number on paper given me and they told me I wasn't a customer of theirs. After a lot of arguing, I found out the number used for the $100 deal was a broker for DirectTV. Where was my payment going to? Main DirectTV office finally cleared it up but with embarrassed look (I'm sure). So you don't know who you are dealing with--broker or direct company. Sounds fishy to me.
 10th of Mar, 2011 by   Kevin 0 Votes
I am very frustrated because upon the cancellation of my DirectTV account I was wrongly billed $446.25 for my two receivers even though DirectTV acknowledges they promptly received them and in good condition. This money was taken directly from my checking account via my debit card. After waiting weeks and after many frustrating calls to Customer Service, I've been sent paper invoice mailings telling me that I have a credit with DirectTV for $446.25, but that is useless to me because I am currently no longer using the service and have cancelled my account. I was no longer under the initial two year contract, so that also is not a factor.

Customer Service keeps giving me the runaround about needing to wait 6 to 8 weeks to receive my refund, but I have no reason to trust that after having waited that long that I'll finally receive my money back. This is ridiculous and unacceptable. I know I am no longer a customer of DirectTV, but I was a loyal subscriber for many years and only cancelled the service because of tough financial times.
 5th of Jul, 2011 by   linda bowden 0 Votes
I also had problem with directtv. They will not return all of my refund. I was a very good customer for 10 years. Never late with payment. I just got tired of my bill going up up up. So I changed to dishnetwork. I want everyone I can get to to know how they do business and I told them I would give them a bad review. Linda
 11th of Aug, 2011 by   Highwayman472003 0 Votes
My father was a Direct TV customer until his death on May 31st of this year. Direct TV had sent him a bill for service from May 15th through June 15th. I sent Direct TV a letter explaining that he had passed away and requested that they recalculate the bill to May 31st and we would pay for that time he was alive. At first, they sent a letter back with condolences and stating that they needed to see a copy of his death certificate. When we got it, we sent a copy to them, again requesting the bill be figured up to May 31st. They sent another bill and CREDITED it to May 31st and BILLED for June. Since we had an attorney handling estate business, we referred the problem to him. Obviously, he made contact with someone there because we got another bill later addressed "To the estate of..." Evidently, they are aware that he's deceased, but are not aware that he's not using the service anymore. Again, that bill has been referred to our attorney. There's been no billing received in several weeks, but that doesn't mean they've got it figured out yet.

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