DirecTV review: very poor service and unacceptable contract 1397

Direct TV installed a defective receiver at my mother's house. We have called THREE times to request repair. Each time, they don't show, or even acknowledge they were suppose to show. Each time I call, they claim they have no record of our calling. Now, on the THIRD call, they claim they won't come to the home to fix it (as already diagnosed by AT&T), but instead require we go through some process of resetting it (of course we thought of that first, idiots), before they will come out. Please, do not ever use this company; they are completely worthless.

In April (the Monday after baseball's opening day), I attempted to cancel the MLB package which was automatically billed to my account. I was informed that once the season began, there was no way to cancel. I had apparantly been informed of my obligation in one of the many throw-away pieces of mail I had received from DirecTV. At that time, I promised that I would quit and the Customer Service Representative along with her Supervisor could not have cared less.

I did find another service provider and informed DirecTV that I would be leaving at which time they informed me that I am liable for a pre-cancellation fee of $180 for the two Hi-Def receivers I purchased myself for $200 each at a local electronics store. Also, if I did not return both of those recievers within 45 days, I would be charged an additional fee. It was my understanding that I owned these two pieces of equipment! When I asked Sarah for some sort of proof that I was informed of this additional pre-cancellation fee, she suggested that I contact the outside contractor DirecTV hired to install the equipment. DirecTV is an example of all that is wrong with customer service today and I will tell everyone who will listen to avoid them no matter how appealing their marketing strategy might appear.

Signed up for Direct TV was not told on install that I was being bound to a two year contract that would require a very hefty cancellation fee. Was not told that any future request to add cable boxes would cost me large fee's and an upgrade in my cable package. Called to canel 3 times. All three times I had to argue for 45 minutes with "reps" and twice they didn't cancel service as requested. Second rep documented I hung up before completeing cancellation process. Total lie, he said cancellation was scheduled. He never gave me nfo on returning equipment so I called back 2 days later to find out that he never scheduled the cancellation. Third call and start all over again with the lets see what ind of deal we can give you. Asked for supervisor was left on hold forever. They will not waive the $300 cancellation fee I was never informed about uopn purchase of Direct TV. They encourage and participate in fraudulant business practice, bait and swithc. FCC needs to get involved with this "business."

Before ordering Direct TV satellite television, we were assured, upon questioning, that we would be able to use our television using only one remote. After installation we determined that in order to use the television, we had to use 2 remotes. We asked Direct TV to rectify the problem which they attempted but were not able to do. Since this was a breach of contract, we packed up the system and returned it to Direct TV, thinking that this was the end-of-story. Direct TV then sent us a bill for #351.03. We wrote a letter to them explaining the situation. Our next communication with them was a letter from a collection agency demanding payment. Since we value our very high credit rating, we paid the amount, but we are very unhappy with paying $351.03 for nothing!

This is the worst company ever. i pay ninety dollars a month for H.D channels and when i went to go order a movie that came with the package with my receiver, it told me that this was unavailable. so i realized that i was paying 10 extra dollars a month adding up to 200 dollars for the time that i had it. then, when i looked up why it wouldn't let me order this movie, it said that i had to buy a whole new receiver! i am very extremely upset with the service i was given.

I have had direct tv for not even a week and have had the worst customer service i have ever dealt with. I have been hung up on more than ten times, i have been called names, i have held for longer than an hour at one time. My problem started on friday and still has not got resolved. I have written down numbers names and badge numbers and will take this further. as far as this hotline it *** and i quarantee that the vp of this website doesnt even read this stuff. my goal is for people that doesnt have direct tv to read these complaints and second guess on hooking up their cable service with direct tv. every customer service agent i have talked to has only said "im sorry for the inconvience" like its a recording. these people are trained to treat the customers like crap and they do not care about there customers. so my goal is to be word of mouth and DO NOT SIGN UP WITH DIRECT TV. The worst customer service i have ever dealt with in my life!

I have had my service for 5 weeks. 5 of my 7 TVs don't work despite multiple tech visits. Every tech claims the last one didn't know what they are doing. Today however, I am told that they don't have a fix for my problem except a newer model box but I can't get it because 'they don't do that'.

Their solution to me until such time (unclear) as the software on the boxes is updated is for me to unplug each box for 20 minutes and then plug it back in and it will work 'for awhile'.

The worst thing is that the executives of this company HIDE from their customers. there is no way to contact them and share service experience. To me this is the true sign of rip off. They don't CARE about your experience.

My husband was deployed so I put the account on hold so that they wouldn't charge us when it wasn't being used. Six months later I paid the bill twice and then put it back on hold because thats what they told me that I had to do. They never put it on hold and six months after that they were taking money out of my account for it. When I called they told me that it was never put on hold and I said fine but I was sending the stuff back and that they weren't to take anymore money of of my account and sent them the mailing info not even two days after I sent the stuff they took out the money for the stuff. So I called them and they said it would take 5 days to return the money after they got the stuff. I called back 2 weeks later and they told me that I had to wait until the statement went out and then after 5 business days they would put it into my account. I called back today and they told me that now it was going to take 6-8 weeks to return the money. So not only have I paid for a service I didn't use but they are keep my money as long as they can.

I have Direct TV with a service contract that states if my equipment should be defective or can not be repaired it will be replaced. I lost caller ID on screen June 06, 2009 and was told that it is a software problem I asked if this was a problem on all of there DVR HD receivers I was told no. It is now 2 months with no resolution. I'm also experiencing on the same receiver the audio does not match up with the video you see lips moving and does not sync to picture. I was told to rewind the DVR and Forward the DVR to try and re sync the signal sometimes it works and other times it does not. I spoke to supervisors and the office of the president and was told it is a problem with no time of resolution. I asked for them to replace my DVR with a new one that my Service contract should have covered and was advised that they will not honor it for the problems I am experiencing. I feel that I am being ripped off by them not fixing or replacing my equipment in spite of paying for a service contract they refuse to honor. I hope you can help me to get this resolved and expose this company and alert people that they will not honor there service contracts.

Our Direct TV receiver just quit one day. It wouldn't work. We have had direct tv for over 4 years. We got it when we moved here. Called Direct tv. They will send one to us and we will have to send it back within 7 days. Out of TV for a week. Got the new receiver, sent the old one back right away. TV works. Got a bill with all kinds of charges. One was for a DVR receiver that we never ordered or wanted. This would be an ongoing charge. One was for a ppv that they scanned from our old receiver that we never paid for over 2 years ago. One was for leasing of both receivers! OK on the phone, 15 minutes the 1st time- they could not, would not change a thing. Next call is ongoing now for 63 minutes, 3 people, 4 supervisors. They intend, I suppose, to just ware us out and hope we will give up. Is this your strategy Direct tv? Yes, they will credit the movie. They will not take the DVR service off because they sent us the receiver that we never asked for. OK, we can pay 69.00 to take the DVR thing away- WHAT? I didn't order a service that they added on without asking if I wanted it! And they want me to pay the monthly! WHAT! No we won't pay the 69.00, send us the receiver without the dvr. They can do that if we pay shipping! WHAT! They sent a replacement receiver that included a dvr without asking if I wanted to pay for it on a monthly basis, they just added it to my bill, they now will send me one with out but I have to pay shipping! ARE YOU CRAZY DIRECT TV. When will you ever get this right? I'm outta here. ANGER is the word

WARNING! Buyer beware! I
Submitted by Anonymous on Sat, 12/01/2007 - 1:26pm.

WARNING!

Buyer beware!
I went down to Best Buy and paid for a HDDVR, it took two month to install due to Direct TV had to many orders.

A year later I disconnected the service and I come to find out the HDDVR I paid for was just a lease and now they want it back.
how do you spell ripped off DIRECT TV.

you need to know the HD they are selling is just a smaller screen, I have a big screen TV and if I put it in HD it is reduced on all sides to half the size of the TV screen.

Don't waist your money, oh they are charging me the 2nd years of the contract for HD service for the disconnect charge.

I just got direct tv installed 3 weeks ago, today I received a bill for 144. dollars, I called to ask how I could owe so much money after I already paid for the first month & installation fees, she mumbled something about paying for July and August, I told her I was only supposed to be paying 44. dollars a month, she said since they didnt receive my discount coupon they would be charging me 71 dollars a month. The service is extremely poor.no technical support, my friend told me to close my bank account before they take any money out like they did to her brothers account. How is a consumer supposed to protect themselves ? From a company that spends millions widely advertising a product and doesnt deliver anywhere near what they promise. how do they continue to operate so decievingly fraudulently. I quit Time - Warner when they charged me for ppv movies I never got, now this I seriously dought that there are any reputable companies left out there.

If you have or thinking about getting DIRECT TV DON'T. They are a RIP-OFF, MISLEADING, ### COMPANY. They will tell you what you want to hear just to sign you up. As soon as you sign up, you're stuck.
All those price that is advertise, those are just for 12 month and you have to submit a rebate before you can get that price but you are stuck with a 2 YEARS contract.
When I call to sign up, they give me the price that they advertise but never mention that I need to submit a rebate for it. That was stupid part on me. A week later my son wanted his cartoon channel, so I have to get a different package that have it. I called up and and ask them to switch it. They gave me the package that was advertise. When I asked about submitting the rebate, I was told that I was qualified for the rebate and I have to submit a rebate.
A week later, I log into my account trying to submit it and it said that I was not qualified for this package. This got me ticking. So I call up and got the run around, one department to another to another telling me that I was qualified for the rebate and that someone from the rebate department will call me back. Next day, someone actually did, telling me that I don't qualify for the rebate anymore since I have switch my package.
CAN'T WAIT UNTIL MY CONTRACT IS UP
Oh, forgot to mention that, THEY WILL AUTOMATIC TAKE THE BILL OUT OF YOUR CHECKING ACCOUNT WHEN IT IS DUE.
THANKS FOR READING

My service went out in january of this year (2008). They said I needed a new card. I offered to pay for overnight FEDex because I was having friends over for Football playoff games.they said it couldn't be done. i got a new card and after one week I had no service again. I spent hours on hold trying to get through to customer service. To make a long story short I had to discontinue service. They said i would be charged an early termination fee. I told them that they didn't honor their side of the commitment. I sent a registered letter to Direct TV with the details of my situation. They would respond by saying that I didn't keep my commitment with no mention of their horrible mis-handling of my situation. Without responding to my registered letter, they charged my credit card the termination fee.

I will challenge this thievery and tell everyone I know not to use Direct TV.

After having been a loyal customer for the last 4 years or so, our DVR box failed. We had to go to the store to "purchase" a new box so that we could CONTINUE our service. We got home, installed the new box and had that box turned on, and the old dead one turned off since it was not working anymore. We hated the new system, it was nothing like the tivo we previously had! We had our old Tivo repaired since we actually liked it and hooked it back up. We called Direct TV and explained the situation, turning the old box back on and the new box off. We attempted to take the new box back to the store where it was purchased but they refused to take it back, after less than 7 days, with a receipt but that is another story. Direct TV then told us the box belonged to them and that we would have to send it back to them, or be charged and additional $200! We of course wanted our $100 back for the purchase of equipment we didn't even use for more than a day. Direct TV refused to do this and took $200 out of our checking account. When we called them and got them to refund the money since it was in dispute over how to return the box to them we turned off automatic billing. Then they turned our service off because we hasn't paid them the $200. After a few months of going round in circles on it, we gave up on ever getting our $100 purchase amount back and sent them the box. They tried to charge us $200 for the box yet again! More phone calls, more looking into it on their part to see all of the notes, and that they actually had the box. We got so fed up we changed our service to another provider. Low and behold they charged us $380 cancelation fee for early termination! After 4 years as a customer that seems a bit steep. They tried to tell us it was because we purchased new service we were liable for cancelation charges. After several hours back and forth they finally admitted that we had not signed up for new service, just replaced a faulty box on existing service. It is however going to take them seven to ten days to issue a credit back and we are facing overdraft charges because of their inability to read their own notes or manage the accounts properly.

I sent directv an email asking why they advertized that it was free to move but really they charge a 50.00 processing fee. This is what they told me.
Thanks for writing.I understand your concern about the $50.00 processing fee for moving. I will be happy to assist you
Please be informed that we are not able to offer the free movers installation to you without an up front payment. Not all of our offers are available to all of our customers. In some cases we do charge a fee especially when the offer includes installation or new equipment.

huh?

My husband and i bought a tivo @ circuit city dec.Of 2004. That time we had sbc services. We decided to go with direct tv when we moved to another place in 2006. We went to exchange the tivo that we bought and got a dvr . It was making loud popping noises. Recently we had to cancel our service due to the apartment having lots of rules and regulations on how to hang the satellite. First we were told the situation was out of our hands that we didn't have to pay a cancellation fee. Called to see how returning the dvr was going to work. During that phone call a lady told us that we would be billed a cancellation fee and that it would be mailed to us.The lady was informed by us on the situation that we talked to a manager and we didn't have to pay anything. We were frustrated because we were told one thing and direct tv totally the opposite. Nothing was never really settle after talking to her and other agents and a manager. A couple of days later we were charged out of our account $87 without us knowing. We called to see how they got our account number an agent said we had to give bank info when starting out. On the hand, we had a different account when we started with them. Payments were made online through our card so they had to get it that way. The second thing happened to us today we were charged out of our account $216. 50. We called and they told us that we had an extra dvr. We explained to the agent that we had bought one in 2004 and then exchanged it 2006when they just started to lease. They told us that once we exchanged it that it was a lease. But, that is not right we originally bought that one in 2004 before they started to do the leasing thing. I hate the fact that you call and explain things to an agent and think you got everything taking care of and only to find out nothing was! It should be a fraud that they take money out without talking to someone!

Sincerely frustrated

I signed up for direct tv as a bundled option through qwest in iowa city. The qwest rep never said the direct tv contract was for 24 months and that you can't cancel. Now i'm stuck with direct tv for 24 months and i won't even be living in the usa after next summer! Their customer service is horrible and would do nothing to help me and one of the boxes they sent doesn't even work. They sent me a new box and reset it, then all of the other boxes didn't work. I'm still waiting for their tech support person to call me back to fix the rest of the boxes. This is absolutely the worst tv company in the usa if not the world. Horrible customer service, deceptive and junk electronics. Stay away from direct tv at all costs!

This compant Direct Tv in puerto Rico is very unprofessional and delays in crediting their customers for incorrect charges. Icanceled the service 02/11/08 and on 02/19/08 i was rebilled for a month of service of $38.60. Today April 5 it has not been credited. Also, a paymnt was made via money order. usps confirmed it had been cashed by them and they have not credited the $35.00 payment made 02/11/08 as of yet April 5, 2008. What else can I do re: the $0.00 balance I should have reflected on my account.

I find the TV commercial that Direct TV has showing during NFL football, when the woman puts dirty dish water into their drinks for watching their Direct TV sports. What are we teaching our kids that are watching the NFL sports games? Where is the "respect" in that commercial? What is the value of our national TV promoting in such an offensive kind of person that would put dish washing water in someone's drink. I would not buy Direct TV for the values they are promoting and representing in their commercials, as being cute and funny to promote such disrespect for another person.

BAD BAD BAD COMMERCIAL

We signed up for Direct TV during August and had it installed on Saturday, August 7th. That was 9 days as of this message. We have had trouble with your service ever since. It first started with installation when your technician had stated we would not get local stations but we would get a certain station under the ”family” package. In finding out we were not getting that station, we demanded to cancel. Through this we agreed to upgrade and were told we would get local stations and we would also receive a $21/month rebate. We have since called and spoke to service people and technicians over the phone just about daily. We have made several appointments that turned out to not be scheduled and have found that most of our complaints and requests were never documented. During this process we have recently purchased our first home and have been incredibly busy getting things straightened out. As we have made numerous requests for service, we have never seen anyone come by. We have followed up and found that there is no one scheduled to come by. We have at least called to make five appointments. No one has come. This was no expected of Direct TV. No one I know that has your service has said anything remotely close to this has happened to them.
This has been a long, stressful, and agonizing process and we have since canceled our service. We would like to avoid any contract charges or monthly payments due to the fact that this relationship was doomed from the start. We have tried everything in our power to make this happen. The last straw was when we had tried to get our rebate and found out there was no record of that ever being said and we could not qualify. Now, we just have a dish permanently attached to the roof of our new house. I really would like to avoid going any further with this and would like to call it even. We had your service for 9 days and there really was no commitment from Direct TV’s end. We have tried and tried and do not feel we should pay any charges or part of any charges. There is no polite way to say this but we had no service. No customer service. No one seemed to care. We really had no idea this was what to expect and if we had any clue we would have simply avoided. We would appreciate your understanding and we realize that not every customer is right for every company.

Having Direct TV installed they damages the brinks on my house, which a damage claim was paid. After a second issue of damage to the bricks on my house from an additional room was installed from the independent contractor Direct Sat they are now telling me that one damage claim needs to cover both separate damages. When they are installing your Direct TV no matter what company does it watch them like a hawk. As they do the install ask questions of what they are doing. If something doesn't sound right ask questions until you are satisfied. Because of incompetent installers it cost me 900.00 for their unprofessional install practices. Be careful I would hate to see anyone else be on their end of thievery.

I canceled my direct TV service after 4 day sof bad service. I called and was told by 2 individuals that I would not be charged a late fee and that in PA there was a 15 day window to cancel if you were not happy with the service

I was not happy, I canceled and ended up seeing a 376.01 charge on my bank account. I called and was told to dispute the charge with my bank however the woman I spoke to said I would be refunded the money within one month.

A month later no money and I called back ... called and waited 3 seperate times after they hung up on me 2 times after putting me on hold for over 30 minutes each time. Then was told I will not be refunded if I wasn't already and there is no 15 cancelation window if you are not happy with the service.

a man named Louie who claimed to be a supervisor with an ID number of 424713 was extremely rude and basically said oh well... you're not getting your money back and would not transfer me to anyone else.

I dont think me canceling after 4 days and not wanting to be charged a late fee is uncalled for ... There should be a civil lawsuit filed against them for how much money they scam from people for no good reason... some poeple probably don't even notice. Just awful bad business

It is a shame that in order to watch tv you have to go to a provider, but what is more a shame, is that the provider consistently just moves the programs from one selection to another rather than just put new viewing programs or movies and this changes rarely and someone should have the authority to prevent them from doing this. I realize, nobody is forcing me to subscribe but surely, this situation needs to be addressed. I have watched the schedule for months and now they are showing programs that they were showing months ago and believe me, it is a down right dirty shame that it is allowed. Only time will tell if I am the only customer that feels this way. Hopefully, something can be done to fix this problem, other than dropping the service.

Through a promotion from American Express, I ordered installation of Direct TV service. The technician tried to install antenna. But due to some tall trees which block the signals, the installaion was canceled and technician left with all parts and equipments.
I received a bill for monthly service. I called the company and they said the matter will be corrected.
Next month, I noticed a charge on my Amer Express account from Direct TV; I called and they canceled change.
About a month later, D TV sent me a bill for additional services ($244).
I refused to pay, then they tried to charge my Am Express.
I disputed and charge was reversed.
Now, I received another bill for $244. Who can I call to stop D TV from harrassing me with this fraudurant charges?

Worst company I ever came across in U.S.A, all my collegues are using Dish right now after they got tired of Direct TV, they switched to Dish. I still can not switch yet, you kown, if I want to cancel right now, $480 charge will be post immediately!

I get Direct TV ordered, and found an un-authorized charget for more than $200 on my credit card, 4 days after I ordered online, even before I install and activate them, Are they just crazy for Money only?
If I still can be given another chance, I will choose Dish, even comcast, instead of Direct TV, or I just stop watching TV if this is the only brand left in the world!

I scheduled a repair for my parents (actually correction of initial installation that was never completed last FEB!), and was assured that my parents would not be charged. The service man came in this morning, did the job, then told my father he wanted 30 dollars or would submit a bill for 85. My father, a fearful 85 yr old with an invalid wife, complied. Cash. No receipt. I am appalled and disgusted. I would like to know who the man was and what will be done to keep him from doing such things in the future. I am considering calling the Philadelphia Police. Further, I have been on hold for 40 min now waiting for local Cust Service.

Did not realize I was entering a 2 year contract until after the installation. They tried to charge me more than the advertised price. Installers did not know the digital video recorder should have 2 cables coming in instead of 1. Reported continual loss of signal and they sent someone out who moved the satellite dish but did not fix the problem. 2 more crews came out before the problem was corrected. The installers are contractors who argue with DirectTV right in front of you. One of them asked my daughter for her phone number.

When I moved, the installer did not show up until 10pm, did not know what he was doing, and left around 11:30. DirectTV kept cutting off my service even though I was paying $90 a month. After an hour on the phone they determined that I had changed plans but and they were charging me for the old and the new plan. I asked to be let out of my contract 3 months early. The representative took my information and said someone would call me back. Guess what. You got it, no call.

By far the worst customer service I have experienced in my 55 years.

There's no quality control. Not only did the installer put in a permanent face plate totally crooked on the inside wall, but the outside wall coverings (where he drilled holes) are not flush and are messily caulked with piles of caulk (which is likely to disintegrate soon).

He left piles of sawdust and debris on the floor and didn't even consider cleaning up after himself. He left furniture moved away from the walls and didn't even consider moving it back.

He gave absolutely no instruction on how to use the equipment. After much frustration, we had to call their customer service and found out one of the remotes is defective and needs to be replaced.

I got a call from Direct TV. The rep on the phone said he was calling to offer me 3 free months of the HD extra pack they offer. I told him that after the 3 months, if i had to call and cancel the service, that I didn't want the free offer, because i would probably forget about having to call, and would end up having to pay for the free service. The rep told me that I would not have to call and cancel, that after the 3 months, the HD extra pack would just be removed. " DAMN LIE " after the 3 months free trial was over, I recieved a $3.16 charge on my bill for partial months service for HD extra pack. I called customer service and they said " O, you have to call and cancel after the 3 months. I't will be a cold day in hell when the get a penney out of me for the free trial. And if it shows up again on my next bill, they can come get their junk off my roof on the next rainy day.

Direct Tv"s customer service in plain english SUCKS, extremely unprofessional and rude. When placing order for service I inquired about my custom remotes being re programed and was assured that there was no problem at all when the installer came out. I went further and told them that a laptop was needed with a program to do this and once again assured it would be done. When the installer showed up and installed the system I asked about the remotes and was told they have no laptop or program and cannot do this. Calling Direct TV I was met with people who live by scripts and the only thing they know how to say is that they can not honor that request. Extremely rude and unprofessional people. So now te war is on ad I start with te CEO and certified mail and everyones name and employee number and will continue until I get the satisfaction that I was promised. Do not sign up with Direct TV unless they send you an email spelled out with everyting you spoke about on the phone. They are all LIARS

In November of 2008 my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December. They came installed and 4 days later we got a charge on the credit card (not givin premission) for almost 80.00. When called very angry I asked 1. why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't arue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so i called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing(lie number i think now 3.) Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today i found out that 56.00 bill is now 98.26. Granted we did get the extra reciever but im a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv DONT Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If i could cancel and not be billed I would.

When I decided to cancel my services with Direct TV, I called them and they told me that they were going to take $250.00 out of my checking account. After checking my account the following Monday, I discovered that they withdrew $357.00. This could have caused an overdraft if I wouldn't have checked the account. Per my banks advice, I canceled my debit card as they said that many people were having problems with them. I then called the company and talked to a women who informed me that it included the balance of my last statement. She also confirmed that I now had a zero balance. I was not happy that they took it upon themselves to take a different amount than what they said, but I figured that I was now done with them. I was then sent a statement that I had a zero balance. A couple of weeks later I was sent a notice that I owed another $41.00 for movies that I have never received. These were movies that we tried to order off the TV but becaues we were not hooked up to the phone line, we could not receive them. They charged us anyway even though we could not get them. I told them to send me proof that I ordered them and that if I did, proof that they were not paid for prior as I seemed to have paid for movies on my monthly statements. I never got that proof, he just argued that his word was the proof. About a week after that, I received two phone calls on the weekend after the close of business informing me to call them immediately. When I did, of course there was no one to talk to. No more phone calls until the collection agency called with a recording to call them back. Something has to be done about this company because they are doing nothing but stealing from people who at one time put their trust in them and were customers. I am all for a class action suit.

On January 18, 2010 Direct tv came to our home to install our cable tv. Though there work was satisfactory I would have to say that their customer service was something not to be desired. I told one of the service technicians to knock or ring the door bell prior to entering the house. He disregarded my wishes and continued to come in without knocking. I then locked all the doors to ensure they knocked. I then explained to the technician that I wanted certain boxes in certain rooms where they would fit into the various entertainment centers. He stated that he would fix that prior to leaving, he did not. Also the technician left the empty boxes behind that contained the company's materials. I have to also say that I am used to someone waiting to be ask if they want a drink not to ask for a drink like it is my responsibility to provide such a service.

Directv is very bad in contracts. They say one thing while you sign up and when you call them later they claim that you have signed for longer term. When you ask them to send the signed copy they don't send you a copy of contract with your signature.

Please record your conversation with them so that you will have some proof. Customer service is very bad and billing is very confusing.

I have called several times to get the discount they offered but they will not honor them.

We've been customers with Direct Tv for several years. The first 24 months were ok, then they kept screwing up our bills etc. so we canceled our services. A few months later they agreed to wave all fees, give us service with no contract, and extra channels at no cost. They even sent new boxes. I didn't care for this and asked about contracts & stuff. They told us no contracts. Later
we were being charged for HD services. We didn't want it. Last fall they called with another deal. No contract but we were being charged again for HD. 6 months later and a few other problems later. I've had enough! Come to find out with the new boxes, that we argued over, we are told we are on contract and have to pay for early cancellation. Each time there is a problem it takes
at least 4-6 calls to get the problem straightened out. Most of the time the people are rude or really don't want to listen to you!

When I lived in NY I paid my direct TV bill through Verizon, my phone carrier. Well they have continued to pay my bill even though I dont have them anymore, and am now living in NC, which they have been notified to over and over. So I am paying my direct tv bill and so is Verizon and Verizon charges it back to Direct tv.

Since November I have been calling up and telling Direct TV this, and they take the charges off. Well Verizon just adds them on again. The last time, In February, Direct TV told me, there wasnt anything I could do, they were disconnecting my service unless I paid 5 hundred and something dollars. So I said screw this, Im switching to Dish Network.

And I did.

Well tonight I called and cancelled my Direct TV service and they tell me to cancel, its 19$ a month termination fee, for the remainder on 2 years for a service agreement.

When I moved here in Nov, they told me I get a free DVR included in the movers package, I said great. They dont tell you there is a 2 year service agreement, and early cancellation is 19$ a month.

So now I have a 400$ cancellation bill.

Is that allowed?

I asked to talk to a supervisor, I was on hold for 30 minutes before I hung up. Once you cancel their service they dont give a bleep about helping you.

The best part is, they charge your card "automatically" when the cancellation goes through.

I never signed anything going along with this "service agreement" and I never was told about this. I said to the man on the phone "I shouldnt be charged for something I wasnt told about" I asked "When do you inform people of this" and his response "Right before they cancel"

Are you KIDDING ME?

Direct tv customer service sucks. my only regret is there was no one to warn me about this company. so here is my warning to all that is thinking about joining direct tv. the customer service when you call is rude for one and the things they say or tell you is all lies, because when you recieve the bill it's something different. this company purposely directs your calls out of state so they don't have to deal with you locally. I'm never going to continue with this company ever agian. For all you people that isn't believers try it out. one last advise "I Told You So."

I'm cancelling my Directtv in December. I've had this service for 10 years or more and since the last time I've had billing problems they switched all of their customer service to the Phillipines. With everyone that's out of work in here in the States they send the jobs overseas. We're good enough to take money from but not to employ. The other problem with their customer service is that you get these squeeky females on the phone who speak in broken english and say that they're sorry over and over and over again till you wish you could reach through the phone and shake them. I'm done. I'm getting AT&T Uverse, not only do I not have to have a contract with them I'll be saving 100.00 a month, Direct TV can try to drum some business up in the Phillipines.

I have been asking for a refund from Direct Tv since March of 2010. A miss communication started the whole mess of them needing to refunding me $668.00

I have called AT LEAST once a week, sometimes more, and have talked to csr after csr along with supervisors.

During this whole process I have managed to get them to credit me the amount but am still waiting for it to get back into my bank account where it came from. While waiting for this refund they have managed to deduct my monthly bills from the original total.

Finally got someone on the phone today who knew what they were doing, or at least I hope they do, they informed me that a refund was requested by me but was never sent to the finance dept, Imagine that.

As soon as contract is up i am canceling services and going to someone else for service. Then will hire an attorney and go from there.