Complaint Rating:

Company information:
DIRECT TV
9142 TRACY WAY
Panama City, Florida
United States

I ORDERED DIRECT TV OVER THE PHONE FROM MY HOME IN WORCESTER MA. THE SERVICE WAS FOR MY NEW HOME IN PANAMA CITY FL. THE INSTALLER AIMED THE DISH RIGHT AT LARGE GROUP OF TREES. I QUESTIONED IF HE WOULD GET A GOOD SIGNAL THERE. HE INFORMED ME IT WOULD BE FINE. THIS MAN NEVER EVEN HOOKED A HD TV UP TO TEST THE SYSTEM. WHEN HE WAS DONE I ASKED ABOUT THE ANTENNA FOR THE LOCAL CHANNELS I WAS INFORMED IT WOULD COST 250 DOLLARS MORE. I TOLD HIM THAT IT WAS TO BE INCLULDED IN MY INSTALLED HE SAID IT WASNT. THE PACKAGE I ORDERED WAS TO INCLUDE HD CHANNELS 18 TO 20 I GOT 2. I CALLED DIRECT TV ON THE THIRD DAY OF SERVICE TO COMPLAIN THEY TOLD THERE WAS REALLY NOT ALOT TO DO BUT MOVE THE DISH. I TOLD THEM THAT THE ORGINAL INSTALLER HAD SAID THERE WOULD BE TO MUCH SIGNAL DECAY FROM THE OTHER END OF THE HOUSE. AFTER 25 MINUTES I ASKED TO CANCEL THE SERVICE THEY HUNG UP ON ME. TWO DAYS LATER I CALLED BACK TO CANCEL AND WAS INFORMED IT WOULD COST 285 DOLLARS. THAT WOULD HAVE MENT IT COST 595 DOLLARS FOR DIRECT TV FOR FIVE DAYS. I REFUSED TO PAY.
DIRECT TV STOPPED SERVICE I WAS HARRASSED WEEKLY BY BILL COLLECTORS UNTIL A GOT NEW PHONE NUMBER AND HAD IT UNLISTED. SINCE THEN THEY HAVE PLACED A DEROGATORY REMARK ON MY CREDIT REPORT. THIS IS NOTHING BUT EXTORTION THEY EVEN OFFERED TO SETTLE FOR HALF THE MONEY.