Complaint Rating:

Company information:
Direct tv
Hollywood, Florida
United States

On march, 7, 2008 my husband was really happy, he was getting Direct tv!!! We are cubans and he only speaks spanish so he asked for spanish programming, someone just sold him Choice (that's only in english, so there we were stock we something he didn't wanted) after being for hours on the phone they change the plan but didn't realize the antenna wasn't right so we spent another day trying get what we were paying for, at the end of the day I was frustrated and angry and wanted to cancel the service (2nd day) but we only went from one representative to another without getting any answers or help, no one thought about the antenna until I talked to a friend and he told me maybe that was the problem, It was true (that was the problem) when I called to the company they send a technician (next day) so he changed the antenna, but all we could watch in spanish was channels for shopping (no history channel or discovery that is what my husband likes) we were not satisfied so we decided to cancel anyway, after being for hours on the phone finally we got some one who told us that we have to pay $366 .I was really disappointed so I kept calling and even wrote a complaint e-mail, the answer I receive was that I have to pay not only the fee but also the channels that were free for 3 months!!! Finally I search on the web and found this web site, I feel so bad I am not the only one that's being robbed by Direct tv, also there is not web sites like this in spanish, it's like we are more vulnerable s to this kind of scams.