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Charged when there was no service!
Complaint Rating: 
Company information:
Direct TV
Rupert, Idaho
United States
WE had no service on 2 TV's for half a month. WE called and emailed countless times. Finally a customer service representative said that they had one of our satellites pointed to Puaerto Rico, he fixed that and our service was back on. However, they will not adjust our statement to reflect a credit for the time we were without their services, when it was clearly a mistake on the part of Direct TV.
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