Complaint Rating:

Company information:
Direct TV
Spring Lake, North Carolina
United States
http://www.directv.com/DTVAPP/index.jsp

They lied to me about packages and prices until the technician(Who has no idea about the package you bought) comes to your house and install the antenna. After the antenna is installed there is no way to get out of the contract. In my case, I was told by 3 different employees that I was going to pay 39 dolars per month for 200 channels, and 1 dvr and 1 receiver was already included. Me and my wife made sure that no other fee would be charged, and the first bill would be $39 plus taxes(We asked that question several times).
The techinian came and installed the antenna, and I asked him" So I have the 200 channels package right?" and he said, " I don't know the package you have, I just install the antenna", than he showed me a paper full of numbers and codes for me to sign, I signed and he took it with him. So, after one week I received a bill for 70 dollars.
I called customer service to find out what had happened.
Their employee told me that I had a 2 year contract and that the price was right for what I chose. I talked with 3 different customer service representatives before I decided to change to Direct TV and no one told me about the 2 year contract, and all of then 3 told me the same monthly fee(39 dollars). After the antenna was installed I received a contract letter. In the contract It said that if I disagree with the contract that I could call and cancel the contract, and thats what we did, but the antenna was already installed and that was enough to be stuck in the contract. I have called Direct Tv MANY times to try to get some justice, It took many calls to lower my service to a cheaper package( They would tell me that the change was done, but than I would check it, and no change was made), I got hung up on phone a couple of times. I could write three pages about everything that has been wrong with direct tv service. I HAVE HAD ACCOUNTS WITH TIME WARNER AND CHARTER, BUT DIRECT TV IS THE WORST BY FAR!!!!