Complaint Rating:

Forgot to mention that Tony in AL (Badge number U7402) asked if we had a good pair of garden clippers. He suggested we cut the exterior wiring in 4 or 5 places to make sure the local Ironwood contractor would replace it. Kathy, the customer service supervisor who solves problems in 3 hours, had some interesting facts. No customer service rep is allowed to make any outgoing calls. So much for the promise Tom in OK had made to call back. Kathy also said supersivors can make outgoing calls, but only once per week. What authority! I would never work for Direct TV. The level of self-worth their employees must have is below anything I never want to know. It must be hard for Direct TV to find employees with so little concern and kindness for others.