Complaint Rating:

Company information:
Denver, Colorado
United States
Sparkytn57@yahoo.com

I cancelled my service with Direct TV April 30th, 2009. Found out in May they had not cancelled, so it was cancelled again. I was told by Direct TV in May 09 I was owed a refund of $73.35 which I would not receive until after Sept 4, 09 because it would take that long to process. Evidently Direct TV has no personnel which is trained to give refunds & it takes 6 to 8 weeks to train them. Just my opinion. Have called customer service & billing 6 times since Sept, each time I have been told my refund was being escalated higher up and I would receive my check within 10 days. It is now Nov 5th, I have just called Direct TV again and spoke with a Supervisor named Jacob and once again been told the same thing. It amazes me that each & every month I receive a statement from Direct TV showing they owe me the refund, but they can't send the check and be done with it. I believe now all customer service reps AND the entire billing dept. with Direct TV is trained by Direct TV to lie, put you off and then laugh their heads off when they get off the phone with you on how they just scamed you again. I also believe there must be something we can do as previous customers and consumers even if it means filing suit which will be a good bit more than what the refund owed, but now it has come down to the principal of thing. I realize Direct TV assumes if they put you off long enough you will give up. Where are the laws put in effect by the lawmakers of this country against such blatant, arrogant dis-repect for consumers by Direct TV?
IT IS TIME DIRECT TV BE TAKEN TO TASK IN A COURT OF LAW AND I FOR ONE HAVE THE DOCUMENTATION & RECORDINGS TO PROVE ALL I HAVE STATED.