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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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ComplaintsBoard
L
7:28 pm EDT

DirecTV class action

Join with me in a starting a class action suit!

I dont know a thing about how to do it.

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Roger Thomas
Ambridge, US
Dec 08, 2009 9:06 am EST

I have already filed a Class Action against Directv, and paid the fees. I invite all of you to join with me as Plaintiffs. email me at IMKayles@hotmail.com. Put Directv in the subject line.

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glassman2
Piney Creek, US
Jul 07, 2012 3:38 am EDT

The post by S. Barker was most beneficial. I had been going at it with their reps about both an extension of my subscription because of an inoperative "upgraded" HD receiver they sent me and their decision to charge me a $400 cancellation fee after being a customer for 13 years. I contacted the office suggested by Ms. Barker, got a call back within one day. In a discussion a day later with their Rep, Shana, everything was straightened out, the cancellation fee was waived and they refunded the cost of the inoperative receiver. Kudos to Shana for taking the time to understand my situation as well as applying some good common sense to a solution. My regrets were that it couldn't have been done through normal channels with their reps saving me a lot of hassle as well as frustration..

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Shelley Barker
Orlando, US
Nov 12, 2010 6:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It might have taken me a couple of months but I finally got my money back that Direct TV stole out of my account and everyone else needs to do the same thing and run Direct TV out of Central Florida. They are nothing but out and out theives! You can do this one of 2 ways. First send an email to Ellen Fillpiat, who is the Vice President of Direct TV in Idaho, @ ellen.fillpiat@directv.com or customervocfollowup@directv.com ATTN: Mara. Or you can reach Mara @ this number [protected], and tell her how much they stole from your accounts. She is the one who can give you a refund. They stole $680.28 from me and she refunded me $571.17, which was my balance after my final bill. But it is my belief that ALL of us should get together and file a class action suit against Direct TV for damages and personal injury for what we have had to endure over these thefts. I have an attorney who is willing to go to court against them. But if you want your money back get it back the same way I did.

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Felixf
, US
Aug 28, 2010 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called directv for a double play TV and internet the 8/1/2010 and after taking all my information the girl tranfered my call to a man from winstream, he took all my information and told me that I will have the internet service by august 9th but when i called the 7th to find out the time they will be in my home, i had the notice that they didn't have any information about me in their computer, so, i called back directv to find out that my account didn't say anithing about internet. After talking with directv for more than a hour they found out the right information, so they told me that my provider couldn't be winstream because they do not service my area that the provider will be verizon, so they switched me to veriozon to place the order, what i did, verizon told me that i will have service the 18th, but never showed up, when i called them the 18th they told me that niether my name or address were in their computer, so i decided to call directv to cancel their service, now they are charging me for an early cancellation for more than 500USD, i strugled for more than 18 days to fix the problem but they didn't fix it, so it's not my fault, they didn't do what the contract said, i lost more than 20 days of work because i made my living with eBay and because of the lack of internet, i'm without work since the 1st of august. So i would like to know who can help me to sue directv.

Thanks.

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cinerose
Calabasas, US
Jun 19, 2010 1:27 am EDT

There are several class actions in several states. Google 'DirecTV class action lawsuit' there are updates on this case as recent as 2010. I also had a $280 early termination fee plundered from my checking account by DirecTV. These people are criminals and liars. If they have your credit card or checking account debit card number, change your account immediately. I was not on autopay, but they had this information I guess from when I applied for the service and they took the money out of my checking account without my permission while I was out of the country and it was difficult for me to do anything about it. If they do take the money out of your account, dispute it with your bank or credit card company and in your dispute provide information on the class action lawsuits pending against DirecTV for similar bad behavior. My bank refunded my money when I did this. However, DirecTV now sent the amount I allegedly owe to collections. These people play dirty and should be brought to justice.

I will be joining the class action lawsuit, too. I imagine you should just contact the law firm(s) in your state that have cases pending and ask the law firm(s) to join in the class. Good Luck!

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Roger Thomas
Ambridge, US
Dec 08, 2009 8:42 am EST

I've already filed the class action suit in PA. Join me as a Plaintiff. I've already paid the fees. email me at IMKayles@hotmail.com.

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hallcliff
, US
Jun 23, 2009 6:39 pm EDT

I had a some what similar exchange where we had signed up for a package for $39 a month, after the rebates where filled out. So after installation the installer said that we have 90 days to fill out the forms and have them mailed or we could do this at www.Directv.com/rebates. So after about a week seeing how we liked the programming, I went online to do the rebates but to my suprise it wasnt there. So in response to that i called directv to ask about the circumstances of not receiving the rebates online we were told to wait for the first months bill. Well again when we got the bill, no rebates, so we called again they said it will be there within 4-6 weeks. After that time passed we called again and they said, give it another 2 weeks, so i thought well ok we have 90 days to get the rebates and fill them out. At this point in time i thought ok customer service is ok they are just having some technical problems. Anyway here i am now with directv claiming the never heard from us during th epast three months. But while i was on the phone with the rebates center one of reps let loose that the reason it never shoed up was that they imput it wrong. So i sent an email, telling them of what the person said and asked to not be billed for the time of non-service. That replied saying that it is getting close to the 90 days that we have to fill out the rebates. Then I talked to another supervisor who now says we only had 60 days and that she is sorry that she can do nothing about it.

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George F Griepp
Hot Springs, US
May 14, 2009 5:06 pm EDT

We have a small claims court that will accept cases up to $5000.00
I will report unauthorized use of credit card criminal complaint and a small claims suit.

ComplaintsBoard
V
6:40 pm EDT

DirecTV lies and deceit while subscribing

I called up the "Order Now" phone number [protected]) from www.directv.com to order a new subscription. After talking for 30 mins. the lady booked me for "Plus HD DVR" Package and we agreed on an install date. I took a day off from work expecting the technician. I was extremely disappointed when the technician showed up with a regular non-HD DVR equipment saying that that was what I had requested. When I called up the phone number he gave me [protected]), Directv told me that I had booked a non-HD package and if I want to change it I will have to accept a different deal than that was offered to me initially (I was offered the internet deal originallywhich the guy from the [protected] was not ready to offer me). This was an extremely rude and impolite guy who claimed to be a customer service manager who blatently disregarded my words and called me a liar. He said the number i called [protected]) would be some internet retailer that offered me that deal (In fact, it was not true..i was just talking about the "Plus HD DVR" package deal that was still available on www.directv.com).

This was my worst experiance ever with a retailer. I have had Comcast, DISH, AT&T but never faced such humiliation. I am never going to go with Directv and I will persuade as many of my friends as I can to switch to Dish Network, Comcase or AT&T UVERSE which are extremely better compared to these people who dont know how to value people.

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LLW
Enfield, US
Jun 24, 2009 8:03 pm EDT

File complaint with Federal Trade Commission
www. ftc.gov
Click: Consumer Protection
Click: box to right Complaint Assistant

Then File Complaint with BBB
www.bbb.org
Click: For Consumers
Click: Complaints

Then File a complaint with your Attorney General

It's Free!
If more of us do this, something will be done.
I have filed complaints in the past and have had great results.

Good Luck,
Linda

ComplaintsBoard
R
9:01 pm EDT

DirecTV company won't fix their service without service charge

I initiated service less than 6 months ago and have been very happy until the last week. My HDTV service has stopped working entirely (I don't know if it was related to the software download Directv uploaded, but it happened at around that time). Now Directv customer service people inform me that I have 2 choices: 1. pay $50 for someone to come out to fix your service, or 2. buy a warranty on THEIR equipment. Before I take either of those options, I will choice option 3. disconnect Directv service and go back to Comcast where I was never charged for service calls and where I was always credited back for time that service wasn't working perfectly (which I never had to ask them to do).

I did read accounts just like this online before getting their service and I didn't believe they could be true. Until this one bad experience, I had been very happy with their installation tech who was thoroughly professional and careful, happy with their excellent HD DVR (much better than Comcast's), and happy with the service. It just goes to show how far bad customer service and charges will get a company.

I will resort to reading and/or talking to my wife before paying their ridiculous fees.

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kim in cal
, US
Dec 11, 2009 6:23 pm EST

Had same service and when I tried to cancel after they wouldn't look at the box without the $50 service charge, they told me there was a $400 cancellation fee since I was still in contract.

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Cindy in Florida
10600 Riverside Drive, US
May 03, 2009 9:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We got Directv HD in Jan. Less than 5 months later the receiver box freezes so we have to reset each time we turn on the TV, which takes about 5 minutes.
Continued calls to Directv led us no where. They told us to change cables, input etc. - basically anything except a problem with their equipment. We knew it was the box since we couldn't even manually turn it off once it froze.
Now they want payment for a defective box. We will also go to cable before we pay charges. Their scam is ridiculous. Their equipment has only a 90 day warranty and then you must purchase their protection plan.

ComplaintsBoard
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10:20 pm EDT

DirecTV billing for nfl package

To whom it may concern,
I am very upset with directv. We have had directv for years and have not ever had any problems. We have always paid our bills without fail. This past september 2008, my husband called directv to merely ask about the different programs and promotions that they were advertising. He also asked when we would be receiving the our local channels on hd, since they are always advertising them in hd. We received our october bill and noticed that they had charged us for the nfl package charging us $300 for the package. My husband called to complain about the charge. The respresentative told him that there was nothing she could do, that the season had already started and they simply had to wait until the season was over before they could cancel the package. Yes, $300 later. The representative after talking to my husband for about 20 min. Or so told him that he was sorry and that it was a directv mistake but that nothing in fact could be done. He then offered a super fan package to my husband as a settlement for their mistake. Today, I called to again complain about the issue and talked all the way up the chain of command or so I thought. Each person told me the same thing. The last supervisor that came on told me that since my husband had agreed to a settlement that was the final say and that nothing could be done. I told him that my husband did not ask about the package that he just asked about the hd channels. I told him it was a directv mistake and not ours. He said that there was nothing he could do and that that was the final word. Directv is billing us $300 for something we did not ask for. We have been directv customers for a very long time and have always paid our bills. This time I really do have a problem because it was the mistake directv. Their representative made the mistake, therefore directv should correct their mistake and take off the nfl package. Is this a practice of directv? Is this how directv is making their money now by being dishonest and deceitful.
Imelda

Read full review of DirecTV and 14 comments
Update by Imelda Dominguez
Oct 28, 2008 9:51 pm EDT

To whom it may concern,
I am very upset with DirecTV. We have had DirecTV for years and have not ever had any problems. We have always paid our bills without fail. This past September 2008, my husband called DirecTV to merely ask about the different programs and promotions that they were advertising. He also asked when we would be receiving the our local channels on HD, since they are always advertising them in HD. We received our October bill and noticed that they had charged us for the NFL Package charging us $300 for the package. My husband called to complain about the charge. The respresentative told him that there was nothing she could do, that the season had already started and they simply had to wait until the season was over before they could cancel the package. Yes, $300 later. The representative after talking to my husband for about 20 min. or so told him that he was sorry and that it was a DirecTV mistake but that nothing in fact could be done. He then offered a Super Fan package to my husband as a settlement for their mistake. Today, I called to again complain about the issue and talked all the way up the chain of command or so I thought. Each person told me the same thing. The last supervisor that came on told me that since my husband had agreed to a settlement that was the final say and that nothing could be done. I told him that my husband did NOT ask about the package that he just asked about the HD channels. I told him it was a DirecTV mistake and not ours. He said that there was nothing he could do and that that was the final word. DirecTV is billing us $300 for something we did not ask for. We have been DirecTV customers for a VERY long time and have always paid our bills. This time I really do have a problem because it was the mistake DirecTV. Their representative made the mistake, therefore DirecTV should correct their mistake and take off the NFL Package. Is this a practice of DirecTV? Is this how DirecTV is making their money now by being DISHONEST and DECEITFUL.
Imelda

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CCChen
Milpitas, US
Jun 03, 2016 8:21 am EDT

I used Direct TV for a couple of years, always paid my bills on time. In addition to the DVR and received I got from Direct TV, I bought a DVR from Costco myself. After the contract ends, I sent the DVR and receiver to Direct TV, excpet the one I bought. Direct TV has been asking me for the DVR since. I sent Direct TV sales receipt with no luck.

I finally called Costco and Costco told me to "return" the DVR to Costco (after tw years). Costco refunded me in full- not a cent less. I sent the refund receipt to Direct TV thinking that resolved the issue.

What did the Direct TV do? Direct TV sent me to collection. I have talked to Direct TV more than 10 times and could not get anywhere.

Direct TV has wasted enough of my time and did not really try to resolve the issue. I will spent more effort online to tell the bad behavior of a company than waste time with the company.

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Yvonne R
, US
Feb 07, 2011 10:21 pm EST

It is a scam. I am going thru the same thing for the 2010/2011 season.
They totally misrepresented themselves.

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PA ANGRY
Boswell, US
Dec 01, 2010 8:01 pm EST

I Agree! It's a scam set up and executed by Direct TV! The fact that they say they can't do anything about it is BS. I am in the process of filing a complaint with our states attorney generals office.

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nathan78
Zillah, US
Oct 29, 2010 8:38 pm EDT

A simlar thing happened to me. I got NFL sunday ticket as part of a move in promotion. I had suspended my account in July to see if I could live with out direct tv. I could so I called to cancel and they gave me a 150 dollar credit to stay so I did. My direct tv came on in October. My first bill had a $49.99 auto renewal that I had no idea about. I called to say I did not watch it and did not want it. I was told It was to late the season started. I did not even know that I had the channels because they are only on sunday. They charge 300 to watch 6 sundays worth of NFL, I don't think so. I will cancel my account since I am over my three years. If you are not past your 2 years and are getting billed try suspending your account for the time to avoid paying for it.
Nathan

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Abby3
Troy, US
Sep 23, 2010 6:12 pm EDT

I now have the same problem. They have billed me for NHL which I did not order or want. After calling 3 times they continue to bill me and this last time a arrogant young man said he did not like my attitude so he would not cancel. Thanks to someone who posted the email address of the CEO, I have sent him a email in regards to this matter. If I do not receive a reply quickly I will file a complain with the Attorney Generals office in my state and then contact my Congressman in regards to the manner in which the way this company operates.

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Dtv master
Pacifica, US
Sep 11, 2010 3:14 am EDT

Well it seems on your entry emelda you faild to inform that you had the ticket the year before. Whitch as far as I know every agent at dtv is supposed to give you info that the service auto rianstates the following yr. So I would have to say to you that ignorance is not an excuse and you should what you are buying. :-)

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Rick Marino
Tacoma, US
Jul 19, 2010 7:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry to read about your dealings with Direct TV. It's pretty clear to me this entire industry is very poorly regulated. They have the upper hand on this matter since have the deeper pockets and expect as each consumer is challenged, they will have to bow to the might of the Direct TV kingdom.

I sumbitted a grievance about Direct TV as well and will take it to arbitration to be heard. I was told by a Direct TV employee about their collection agency and intend to pay my bill until I am in front of an arbitrator, who might...and I do mean might...choose to enforce my rights as a consumer. I shall see.

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James Hartin
Leesville, US
Jun 30, 2010 2:03 pm EDT
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We signed up for a AT&T bundle for phone internet and TV ( the TV was supplied by Direct TV ) for $99 month. But AT&T could not provided the internet as promised. But that was after Direct TV came out and installed. So with no bundle the Direct TV alone cost more, than the total. With the added cost of independent internet ( broad band ) and the phone. We kept the Direct TV even though it was not our pick. Then Direct TV called and asked if we would like to try the movie channels for free for a few months and if we did not like them we could cancel and go back to our old plan when the free period was over. So at the end of the free trial we called to cancel and was told: That by take the free trail we could not go back but had to pay for some NFL package. We are not sports fans and did not care about this package. I was never informed about this NFL package and when I told Direct TV, they said it was not them but a contracted sales group that did not inform me ... so on and so on. I told them I did not want to deal with a company that does bait and switch and is deceptive. And I canceled my service. They say I owe them $140 in termination fees. I do not think I should pay. Who can you go to?

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kent phh
San Jose, US
Jun 17, 2010 4:26 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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Tazspiel
Clearwater, US
Jan 18, 2010 1:01 pm EST

I hate this company! I have had similar issues, and they seem not to care. Very questionable practices. They transfer you several times and avoid your solution! I strongly urge you to stay away from this company! I can not believe they are permitted to conduct service like they do...Crazy. I considered getting a lawyer, as they were telling me $400 to cancel! Hate em!

ComplaintsBoard
L
12:55 pm EDT

DirecTV collections

I have received a credit collection letter from oms on behalf of directv. This is for service at 10 codman park #3 in roxbury ma 02119. I have never had service at this location. When I had directv service I lived on 5 wayne street, dorchester ma 02121. When I was moving from the wayne st location I contacted directv and had the service interrupted/disconnected until I moved and then I would call to reinstall. I have never reinstated that service. I contacted oms and told them that I was disputing these charges and to please not contact me again. Oms has rude employees who constantly keep calling my home. After I explained that I was disputing these charges, I started receiving collection bills in the name of alicia fraiser for service at 10 codman park #4 roxbury for the same amount $665.77 can you please help me. My credit is a mess because of this.
Thank you lisa frazier [protected] (W) [protected] (H)

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Bill C
Folsom, US
Jun 03, 2009 10:08 pm EDT

Take them to arbitration or file a lawsuit. You can get the arbitration info in directv's agreement online (directv.com/agreement). I might be going there myself with Directv as the sob's are trying to stiff me for early termination even though I completed my term of two years when I moved.

ComplaintsBoard
K
6:41 pm EDT

DirecTV horrible service, unorganized

Just spent 3 and a half hours on the phone with directv and skylink. No one showed for our scheduled appt to get new receivers and a dish. I was transferred to india and back, repeating my story several times. Got hung up on 4 times. (Put on hold twice, no-one ever came back. ). I will cancel my service. I have a friend who can help me get satellite under the table we will say. I will never pay for satellite or cable again. :)

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maryann38
Hollansburg, US
Feb 11, 2009 1:37 pm EST

SAME HERE ! SKYLINK IS VERY UNPROFESSIONAL AND UNRELIABLE...YOU CAN'T GET A HOLD OF THEM, ALL YOU GET IS RECORDING TELLING YOU TO HOLD. I'VE LEFT TWO MESSAGES TELLING THEM TO CALL ME BACK. OF COURSE THEY STILL HAVEN'T CALLED ME...I've had three appointments now, and still no DIRECTTV... 1st APPOINTMENT... They were 2 1/2 hours late. My appointment was 12:00 to 4:00, they didn't show up until 7:39 pm. I had somthing else I had to do, didn't have time to wait for the install since it was so late. So I rescheduled. 2nd APPOINTMENT... They never called or showed up. I Kept calling DirectTV asking where the installers were at? They said they would have Skyink Call. Never did and instalLers were NO SHOW. SO I HAD TO RESCHEDUE AGAIN FOR A 3RD TIME. 3rd APPOINTMENT...Installers Showed up, it's been raining and muddy outside. The installer said he couldn't take his shoes off and didn't have anything to put on his feet. I have a Brand New House and Brand New Carpet thru-out the house. So since he couldn't take his shoes off which were very muddy, and I coudn't let him walk all thru the house with MUDDY Shoes. They left. THAT'S NOT VERY PROFESSIONAL AT ALL. THEY SHOULD OF HAD SOMTHING TO PUT ON THEIR MUDDY FEET. YOU KNOW...BEEN PREPERED FOR THE SITUATION.? So Now I have a Appointment for Monday between 12:00 and 4:00 Will they show? DOUBT IT...The only thing DirectTv has done for me is give me a $100 dollar discount and $5.00 off for 6 months. I'VE BEEN A LOYAL CUSTOMER OF DIRECTTV FOR OVER 7 YEARS. Since I moved, it's been a Nightmare trying to get the Satellite and service back going. WISH ME LUCK GETTING DIRECTV.

ComplaintsBoard
S
2:39 pm EDT

DirecTV no service,. regulaunauthorized charges, regulation needed!

Sudden loss of service. Tryed to get in touch with direct tv. No direct service lines. Just ads to buy more or special packages. Finally got in touch wsith someone. A charge for a technician to come to the house. Several weeks now wiothout service; the technician finally comes, says everything is fine and we did have intermittent service to our hd tv. We told direct tv that they must send us a correct bill for only the time we actually had service. We then got a bill for technician fees plus insurance plus—late fees. No, we want a corrected bill no late fees, because we are disputing your bill. After several emails they took off a few days of the bill but kept applying the late fees. By now, we are irritated and said send us a corrected itemized bill and we will pay it, without the late fees. They said they would disconnect us. Once they disconnected us - the contract was broken, and we went to another service. Also, the attorney generals' office has received all email records along with a complaint form and any further correcspondence including an "unauthorized" charge that our charge account credited back to us as a result of informing them immedidately.
We intend to follow this through until this industry has regulations that require them to meet fair business practices and have readily available service numbers and qualified technicians to repair there service.

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Sunshine
,
Nov 10, 2008 10:44 pm EST

I love the service with Direct TV - but when it rains, I lose this wonderful service. I have no way of receiving information pertaining to weather alerts or other problems at that time. Direct TV had no resolution for this situation except that I should turn on my radio for weather alerts.

I live next door to the Dallas Fort Worth International Airport (DFW); a location where weather is a serious issue.

I called the company and after proceeding through a slew of computerized questions and cut offs, i finally reached Brisa, who sent me to technical support Andy who referred me to a phone number that was connected to the Church of Jesus Christ of Latter Day Saints. I called back, and after the LONG rediculous computerized idiosy, I talked with a Shara in the billing dept. who referred me to tech support.

Tech support had no answer for me except to pay for them to come out and check my dish. Ha!
NOT going there!

I called back. I got Jessica in billing (another billing bimbo) who shared that when it rains, I am susceptible to lose my service. My whole reason for complaining on this has to do with the fact that there is threatening weather and I lose communications as to my safety. She told me to turn on the radio! Oh My Stars!

I expressed my appreciation for her, but told her, the company was not helping me, the customer in this situation.

Ok, so I called back again. I spoke with Carlos in the billing dept and then he sent me to the Tech support dept to Stacy. She checked my signal strength and capabilities and all seemed to be in fine working order. No problems. So again, I was told that with Direct TV i was likely to lose service during a rain storm or when the satellite has been blocked by weather or other means.

This is not beneficial for life situations and Direct TV MUST find solutions to this issue!

Therefore, Direct TV cannot and will not be able

ComplaintsBoard
J
10:59 pm EDT

DirecTV bait & switch

When I ordered service from DirectTV, the sales representative promised to provide two HD-DVRs, without charge for either. When the installer came a week and half later, I was not home but my wife was. They only install one HD-DVR and one “standard” receiver.

When I called customer service, they said they could not do anything and transferred me to a person, who would only give me the name of Mistah, in the Retention Department. She refused to live up to the initial terms of the deal and, instead, offered to send me a HD-DVR for $130 -- $99 for the unit and about $30 to ship it to me because I did not have that in the initial installation. They claim that the initial order (of which I never received confirmation) was for one HD-DVR and a standard receiver. I asked Mistah to listen to the tape of the call and she claimed that no one had authority to listen to a recording of my initial call with the sales representative.

I sent an email to DirecTV after the call complaining and instead of living up to the offer of their initial sales representative, the representative, a "Brandon C ID 401102" wrote:

"I was able to confirm that you have already spoken with our retention group and we have made an offer that DIRECTV feels to be fair, and will be unable to expand upon this offer.

"Please know that when you call DIRECTV our automated system notifies each customer that 'calls may be recorded for quality assurance purposes.' This does not indicate that all calls are recorded, and the calls that are can only be used to ensure that the call was handled in accordance with DIRECTV guidelines and expectations. These calls cannot be accessed or monitored for any other reason."

Apparently, engaging in bait and switch, lying to prospective customers, and engaging in fraudulent conduct must be viewed as a call that "was handled in accordance with DIRECTV guidelines and expectations." Otherwise, I fail to understand why they made no effort to access the recording of the call (or at least determine whether it was recorded).

It is hard to believe that these people are rated high in customer service. If you decide that you are going to sign up for DirecTV, be forewarned and make sure that you get written confirmation of everything you ordered -- that might help. Of course, companies engaged in fraudulent practices will always do something deceitful, so you might be better off selecting another service – cable or the Dish Network.

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Yankees2
Charlotte, US
Feb 20, 2011 4:03 pm EST

This company is a poor excuse in the country. I signed up for Direct TV in Sept 2010 and within 4 days a sales woman called and convinced my wife about a special deal. She did not tell her that you can't go back to the same package when deal is done. My bill just went up $35.00. I asked how much to get out of Direct TV and they tell me $380.00. Holy cow!

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Clint
College Park, US
Jan 28, 2009 3:42 pm EST

It is time to start a Class Action suit against the Bait and Switch tactics of Direct TV the web is loaded with consumers who are being ripped off by this company contact suedirecttv@gmail.com to help organize.
Clint

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Clint
College Park, US
Jan 28, 2009 3:38 pm EST

We need to start a class action suit help me gather people at suedirecttv@gmail.com
my name is Clint

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4:34 am EDT
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DirecTV ridiculous charges

Directv has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that i didn't need, they can mount the dish to anything but they said i needed it. If i want the dish mounted on the wall like i asked for i have to pay 50 bucks for them to come out again. They rip you off for everything, here's a letter to prove my point, they sent me this magazine and charged me 4.50 a month for over a year. See for yourself, my letter to directv and the response from them:

Good morning, my name is andre m. For some odd reason you guys signed me up for your directv magazine and even worse charged me $3.99 a month without my consent. I never ordered this product and never authorized the charge to my bill. Please remove me for this unauthorized order, like i said i never ordered this magazine. And i'd like to be credited for all the times i was charged. Sorry for the trouble but this was never authorized. Thank you for your assistance. Andre

The responce from directv:

Response (Anthony d.) 10/09/2008 08:34 am dear mr. M, thanks for writing. I understand your concern about removing and getting credit for the access directv magazine. Per your request i have removed access directv magazine from your account. This change should be reflected on an upcoming bill statement. You may receive a few more issues but your account will not be charged. Directv is unable to credit for the previous months you have been billed for the access directv magazine. However, after reading your email and reviewing your account, i see that you are eligible for some complimentary programming. I've added two months of free showtime unlimited to your account to compensate for the charges for the access directv magazine. We hope you enjoy your free programming. Sincerely, anthony d.Employee customer service catch up to 14 games every week this fall with nfl sunday ticket.

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I don't believe it
San Diego, US
Oct 21, 2009 2:07 am EDT

Were you happy with this arrangement?

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7:52 pm EDT

DirecTV wrong billing

After my contract ended with directv I moved and decided to join services with another company. Serveral months later I get a bill from directv for ppv movies that I didn't order. How can you end a contract with a company and start services with another. Only to find out that your no longer with the company that is trying to charge you for the months that you have been with the new company.
Yeah amazing. I've written to the main office and made several phone calls disputing these charges, but nobody has an awnser. All I get are these stupid letters in the mail, with threats of collections.

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SigonellaPC3
, US
Jul 02, 2009 7:02 pm EDT

This is exactly what people on this board are talking about. You describe the problem and when the employee responds, he didn't address the problem! He said he didn't order the PPV's; yes if it isn't connected to a phone line that info is retroactively posted when the access card info downloads, however, GENIUS, that isn't his problem. Get a clue before you respond, DirecTV employee. You need to listen first, then respond. Problem one, DirecTV. Right there.

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cmason08
, US
Jul 01, 2009 3:44 pm EDT

Hi,

I work at directv, and you're crazy! I'm sure you were told when you called in that if you order the ppvs on a reciever that isn't connected to a phone line, we have no way of getting that information until it is downloaded from the access card!

What ppvs are $4.99 - maybe $5.99 depending on HD? You watched them right? :)

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DirecTV overcharged

I ordered the $99 per month 'Bundle my Services' offered by AT& T/Direct TV. The way the deal supposedly worked is each bills you separately, but AT&T offers rebates on each bill to offset the amount of the billing to equal a total of $99 per month. Each month for three months I received separate billing: AT&T $120 and DXirect TV $60, for a total of $180. After complaining each month, not receiving credits for the overbilling, and the billing not being corrected, I cancelled the contract. At that time Direct TV withdrew $300 from my account for 'early cancellation fee' and since that time AT&T has turned me over to first collection agencies, then to collection attorneys. I have turned both of them over to my lawyer.

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Moejoe12
, US
Apr 29, 2018 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the same issue with at&t and directv as separate billing and they lied to me that it will be for one month and it continued for two to three months and I canceled directv and they told me that they will clear all the charges because they had lied to me and then I receive a bill for 271.00. They are cheating too many people and are lying to the customers.

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June
, US
Jan 22, 2017 1:04 pm EST

I urge all people that complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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Mz Price
McKenzie, US
Nov 01, 2009 9:43 pm EST

DirecTV has lied to me repeatedly. From day one when the telemarketer with DIRECTSTARTV called to offer me service to the last contact I had with this company nothing but lies. On the initial call I was promised local channels which I could not get with the present satellite company I had, so I signed a 2 year agreement. Well, guess what, after the initial installation, I called customer service because I could not access my local channels. Then and only then was I told I could not get local channels. I was promised HBO & Cinemax free for 3 months. It was cut off after 2 months & only restored for one more month after a lot of wrangling with them. Then after 2-1/2 years, I decided I had enough crap from this company disconnected my service & went back to the original company I had. I received not one but two statements from DirecTV showing a credit balance for $43.04 because I had overpaid them. When I received my refund check it was for 33.04! This $10.00 dispute is yet to be resolved. I have written the BBB & DirecTV Headquarters. No response from the BBB yet. This company is a rip-off. DON'T DO BUSINESS WITH THEM. THEY ARE CROOKS! I would like to know where my $10 went.

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Kobletone
, US
Mar 02, 2010 2:58 pm EST

Directv cancelled the Arabic channel line-up 6 months after I enrolled with them (June 1, 2009). I signed up to be a customer with them for the next 18 months provided based on trust that Arabic channel line-up is not cancelled. In return, the package enforces a certain number of American channels in the line-up. They also provided me with a discount in the contract. The service rep who signed me up mentioned I have nothing to worry about regarding change in lineup. When they cancelled, I spoke with several customer service reps this May and they provided very unprofessional responses. e.g. suggested that I change my lineup to some other language (Portuguese or chinese)! Also initial refusal (Kirsten) to defer the matter to senior management, and responses such as "we reserve the right to change the channels" (the word "change" was never defined in the contract. From a customer's perspective, a customer cannot imagine that the word "change" involves as a total cancellation of a channel line-up and downgrading American channels I have been receiving along with the package! They also cancelled the initial offer discount for Amer. channels. Now I have to pay more to receive the same American channels that I had in my previous package.When I was offered no proper package with the same price, I requested out and waiver of the fee. Management refused with the rude and conceited tone "we reserve the right to change the channels". That's called malpractice, price gouging and fraud!

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DirecTVscrewsU
, US
Sep 17, 2009 2:32 pm EDT

While inquiring about an upgrade in service, a DirecTV telephone representative confirmed that there would be no renewed two year time commitment attached to an account if there was to be a service upgrade to that account. Acceptance of the upgrade hinged on the fact that there would be no renewed two year time commitment.
After installation, DirecTV did establish a renewed two year time commitment that cannot, it seems, be removed. Even if there was a timely return of the items/services purchased, the time commitment will not, it seems, be removed.
This is a most unethical, deceptive and deceiptful practice.

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B-Rich
Dallas , US
Mar 12, 2009 10:22 pm EDT

Well where to start... I recently moved back home to my moms house and we were Directv customers about 6-7 years ago.. I'm a big Football fan and I need HD... I received a letter in the mail on how Directv wanted us to be a customer again... My mom is recently a DishNetwork Customer and so was I when i Lived in My Apartment... I took the letter and read it and decided to give them a shot and get another Dish installed So i will have my own Bill.. So I did... They came out 3 days later and Installed the Dish while i was at work and my grandma was home which however she was nice enough to be thier when the Installer/ Tech arrived. I told Directv prior that DO NOT TOUCH the other Satellite Dish and Install a separate one... Well The Tech was Apparently in a hurry and unhooked the Dish Network Dish and Used the connections from Dish network ran about 2 years ago when we got Dish network Installed to make it an easy 30 min job and get on his way.. Little did he know that one receiver ran all 4 tvs in my house... I get a call at work from my mom saying her TV, my grandmas and mine was not working in our rooms... But the directv in living room was fine... He took down the Dish Networks dish and just left it disconnected on the roof.. I couldn't believe what i saw when i looked in the attic.. This was a Friday when i got this Installed.. So i called DTV and It was not a Big Deal told them to just come Fix it back to normal so My Mom and Grandma can have TV in there rooms... No problem we will send someone out on Monday. Cool.. Weekend one Tv Cowboys are on Be fixed Monday right?! Wrong! Didnt show up Monday.. Called Tuesday *Tech replied I will be their at 8pm** NOPE! Tried to call that Tuesday night and his Phone was off! Now im Upset.. Called again and they apologized and made Sure It will be Fixed on Wednesday.. NOPE! never showed up Thursday NOPE! Friday 1 week later he arrives and My Mom is pissed and let the Tech know when he Arrived Their is No Need for Him anymore.. Dish network was coming out to Reconnect the service my mom was paying For that DTV Disconnected... Isn't that Illegal? Oh yes! My mom asked if the Dish network Tech could take their dish down and he Said * No Mam we are not allowed to Touch another competitors Service* The Poor guy had to re run all the wires to get all the Rooms back up and Running took him from 8am to 11 30am to Fix DTV problem... Now i talked to DTV and told them to come get thier Dish i don't want their service anymore its only been a week with POOR customer service... Never Received a box to Return the receiver and they wont come pick it up.. They Charged me $1, 094.78 to my ATM card with no Sort of Warning! For no Reason at all... Now they wont return my Money and it ALL Will be comming back in my account! They will get whats comming to them! I DONT RECCOMEND DIRECTV AT ALL! No Customer Satisfaction What So ever! 10 years Great Service My A**!

Valerie
Valerie
, US
Dec 01, 2008 2:17 pm EST

On August 6th, 2008 my fiance called Direct TV to settle on our past due account of $807.76(charges for fees on boxes unless returned or account is reinstated.) Direct TV settled on $225.00(we reinstated our account.) Within a day or two I went to make a withdrawl and there was no money left in my account. After going over my account I realized Direct TV withdrew two seperate amounts, one was for $225.00 and the other was for $582.76, turns out to be a total of $807.76. I immediately called Direct TV and spoke with a supervisor by the name of Marisol. Marisol agreed it was there mistake and they would return $585.09 (with taxes). I then explained to her my account was already insufficient and was accumalating fees. She assured me if I faxed in a statement to her all monies would be returned to my account by Friday August 15th, 2008. I was so excited about finding my money and knowing it would be returned to me that I did not realize how long I would have to wait. Today, (Monday August 11th, 2008) my fiance tried to get in touch with Direct TV to explain to them we needed the money returned sooner. Direct TV stated (Jared)they would be unable to return it any sooner. My fiance asked if we wrote a check for groceries if they would pay the "bounce fee, " he also stated they would be unable to pay the fees. Now for the dilemma, we have five children and that was money needed to buy some groceries, fuel for my car to get to work, and school supplies (school starts on Wednesday), and whatever else I needed to do with "my money." So I guess what I am asking is what am I supposed to do until Friday. I borrowed $20.00 last night to buy $7.83 worth of food for seven people for three meals for today and I put the rest in gas at $3.64 a gallon. I need food for the rest of the week and do not have the resources to beg or borrow. How can someone take your money so quickly and easily out of your account. Yet, take as long as they need to return it. I also had two credit cards I needed to pay and they are now past due (first time.) If anyone reads this and can call Direct TV and ask them to please put a rush on this we would greatly appreciate it. Marisols voicemail is [protected] or you can call [protected] and ask for Marisol or another supervisor. If I can get several people to call maybe we can get them to speed up. A check in the mail would get here sooner. Thanks again, Mother of five in McLoud, Oklahoma.

Valerie
Valerie
, US
Oct 16, 2008 8:27 am EDT

Did not realize I was entering a 2 year contract until after the installation. They tried to charge me more than the advertised price. Installers did not know the digital video recorder should have 2 cables coming in instead of 1. Reported continual loss of signal and they sent someone out who moved the satellite dish but did not fix the problem. 2 more crews came out before the problem was corrected. The installers are contractors who argue with DirectTV right in front of you. One of them asked my daughter for her phone number.

When I moved, the installer did not show up until 10pm, did not know what he was doing, and left around 11:30. DirectTV kept cutting off my service even though I was paying $90 a month. After an hour on the phone they determined that I had changed plans but and they were charging me for the old and the new plan. I asked to be let out of my contract 3 months early. The representative took my information and said someone would call me back. Guess what. You got it, no call.

By far the worst customer service I have experienced in my 55 years.

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jennifer mcginley
,
Nov 24, 2007 12:00 am EST

About a year ago I switched from comcast to direct tv and thought it was good until my bills were higher so I called and stopped service. I then got a big TV and got dish network. I love it ! Then recently without my consent they took money out of my account. So I am very very upset and now I sent back all the equipment before this incident and they told me if I sent back the stuff I wouldn't get charged. They did anyway so I want my money back and to tell everybody diecttv sucks. Beware of hidden charges.

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Sanctus
Sacramento, US
Aug 09, 2012 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had problems with my signal, at the request of the service technician I was advised to manually adjust my satellite dish to get an improved signal. This I did following their instructions and lost my signal completely. I called the service technician back and was told that it would cost me $50 to have a technician to come out and realign my dish - in 2 days to 2 weeks. This is unacceptable as I followed the direction of the person who answered the initial call. I called the corporate office and got the same run around. After being a loyal customer for many years - I find that all direct Tv is interested in is how much more money can they squeeze from the consumer. They say one thing in their ads and corporate statements but choose not to honor these standards for the consumer. The corporate office number is [protected], but don't expect any changes to occur, needless, to say I am dumping direct Tv and hope many more do so - get them where it hurts - the wallet...

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DirecTV they have no ethics and morals

We constantly get the 771 searching for signal area. There is absolutely positively nothing that can be in the way and the weather is perfect. They want to charge 79.95 to send some boy out to look at it when it is their product that is the problem. Also they have overbilled us nearly every month for the past year. We have to constantly call and get it sorted out. Correct one month then wrong again. What idiots. And the customer service is rude and useless. And that 2 year contract ! That big cement block around your neck. Never ever again. Never. How companies like this can be allowed to rip people off is just beyond me. They have no ethics and morals.

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Jason W
Conroe, US
Jan 23, 2009 12:41 am EST

I had an Direct TV account for over 12 years and, something really changed with this company. Over the past year and a half, I've had numerous programing problems. Any call to customer service(or in this case customer dis-service) results in over an hour on the phone and even more billing headaches later. For every one thing they fix the mess two more. They billing is mysterious, even with no movies ordered or changes to our programing my bill always has new mystery charges every month, and it would take hours of phone calls to get them corrected. Credits issued never seemed to affect billing. In December of 2008 I had finally had enough and cancelled my service. I had and ending balance 0f $83.95, but DTV owed me $50.00 in credits for over-billing me for a receiver that I did not have. Instead DTV charged my credit card $83.95 without my approval. I considered dusputing these charges with my bank, but decided to just be rid of the headache. However, on Jan 22, 2009 DTV once again charged my card without my approval, this time for $725.28 for "failing" to return receivers, even though they never sent the recovery kit. DTV claimed that Fed Ex had delievered the recovery kits to my home, a quick call the Fed Ex revealed no delieveries to my home in December or January. This company is king of fraud! they will steal you blind and never think twice about it. Buyer beware you have been warrned! BTW Dish Network is less expensive and does not require you to "purchase" rental equipment.

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6:49 am EDT
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DirecTV required equipment upgrades

We received a call from a Direct TV representative that stated we MUST upgrade our existing equipment by Jan. 2009 or we would no longer receive the Direct TV channels. This was a Direct TV upgrade and the Direct TV rep stated their would be NO additional charges or fees. Guess what? The bill increased. I tried cancelling their service and was told by 5 different phone reps that there is a $480. cancellation fee. I explained that we did not request the upgrade nor did we want it but we were told it was required to continue service. The phone rep even stated that the direct tv equipment we had was 4 years old and outdated and an upgrade was required to continue getting the channels but the cancellation fee was still required. I was never given a new contract, we were never told that with this new equipment, that we didn't request or want, would require a new contract nor were we ever told that to discontinue their service their would be this fee. The reps said it is in the small print on the back of the contract you signed 4 years ago.The only offer Direct TV gave us was a discount, back to where we started before the upgrade! After numerous call and conversations to the phone reps I have emailed direct tv hopefully I will receive a phone conversation and a favorable response to my complaint. As a consumer what rights do we have not to be taken by these companies.

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Lanaya
Waldorf, US
Dec 28, 2008 4:30 pm EST

I filed a complaint with the FTC about a similar issue. I will file a complaint with BBB as well. I think if the complaints get overwhelming someone will do something. I am going to encourage everyone I know who has had a complaint to file. I don't know what else to do but I'm looking into it. Let me know if you here of other remedies. A class action suitmight be in order.

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4:51 pm EDT

DirecTV should not have to pay 125.00

From: [protected]@aol.com
[protected]@aol.com To: [protected]@aol.com; [protected]@aol.com
Date: Tue, 14 Oct 2008 8:13 pm

To whom this concerns,
I received Verizon Phone and Internet in 2006 with the understanding in the future there would be Fios TV. In the mean time I received Direct TV as a bundle. During those two years I had some problems with Direct TV. Since I purchased this through Verizon, I called them and they said call Direct TV. On one occasion my bill went up $30.00. I didn’t know why or who I should call. So I called Verizon. They said please call Direct TV. So I did. They said they change there billing date, so I paid for ½ month extra. This as a customer is what I have been going through for the past two years. I feel that there is little to no communication between Verizon and Direct TV. Now, finally Verizon has come out with Fios TV which I have been o n the waiting list for 16 months. They called and I told them to install as soon as possible so if I have any more problems I can call only on company (Verizon). After I set up a date with Fios to install and had a date for installation on Saturday, October 11 I called Direct TV, cancelation department for procedures to cancel. The woman told me she would take $10. 00 a month off, I told her no that I wanted to cancel. She said boxes would be mailed with return address with postage. She said to call on the day you want us to cancel. I received Fios tv on Saturday, October 11 and on Sunday I call to cancel Direct TV. The man also offered the $10.00 a month off and when I said no that I had Fios already installed he told me that I would owe direct TV $125. for ending an early contract. I said what contract? The one I sign when I updated 1 of the receivers to HD was his answer. The guy who installed the HD never told me about the contract. But what is worst the lady that I called 2 weeks prior for procedures on the cancelling never told me=2 0about the $125.00 charge when canceling. If she had told me I would have stayed with Direct TV for the length of the contract. Why didn’t the first person I talk to tell me about the $125.00? Why didn’t the man who brought the HD tell me about a 2 year contract when I was signing for a box not a contract? Why when I called to order HD did they tell me about a contract? I feel as a reliable customer for 2 years that I was NOT informed and that the $125.00 be dropped. Thank you for listening.

[protected]@aol.com

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Jute
Riverview, US
May 07, 2009 12:00 pm EDT

Agreed. Had technical issues with a box, received a new box via mail - upon activation it extended my commitment contract 24 more months. Went to Cancel 6 months later (after having the service for 3 yrs) and now owe $340 for early cancellation. At no point was the contract extension discussed.

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3:04 pm EDT

DirecTV over charge

Last year attempted to move my residential service to my business. During installation notified me that he can not complete the installation and would need to set up a bussiness account, which we did.
Shortly there after started receiving two bills at the same location, after three months, hours of phone conversations and hundreds of dallors later had the service disconnected as Direct TV could not resolve the issue.

Two months after service was disconnected still receiving two bills at the same location with no service and all equipment returned finally resolved with Direct Tv all fees and charges waived.

Now eight months later with no communication from Direct TV I am receiving mail and threating phone calls at my business from not one but two seperate collection companies. Any help

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suntreebob
Melbourne, US
Mar 03, 2010 5:29 pm EST

I was sent a flyer from direct tv, saying(please come back to us)Lock in your price for one year.Pick your package.WE chose the CHOICE EXTRA package, $34.99 for 12 months.After 12 months the price would go to reg price of $57.99 for 6months more for a total of 18 months which the contract called for. We have had two price increases in the first 10 months already.When we call and ask them about there flyer that says LOCK IN YOUR PRICE FOR ONE YEAR we are told if we dont like it than cancel.We know if we cancel we will be billed 3 or 4 hundred dollars. I still have the flyer but don't know where to go from here?

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LoveUSA
Las Vegas, US
Jul 25, 2010 8:34 pm EDT

Send the following letter to Direct TV...

Direct TV
Address
City, State, Zip
Phone

DATE

Re: Account/Reference No: Your account number

To Whom It May Concern:

This letter is being sent to you in response to your notice sent to me dated _________. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act (FDCPA) 15 USC 1692g Sec. 809 (b) that your claim is disputed. This is a request for validation made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.

To comply with the FDCPA, you MUST provide me with ALL of the following:

Identify the original creditor;
What the money you say I owe is for;
Explain and show me how you calculated what you say I owe;
Provide me with copies of any documents that show I agreed to pay what you say I owe;
Provide a verification or copy of any judgment if applicable;
Prove the Statute of Limitations has not expired on this account;
Show me that your company is licensed to collect in the state of Nevada;
Provide me with your license numbers and Registered Agent;

If your offices are able to provide the proper documentation as requested in this Declaration, I will require at least 30 days to investigate the information and during such time, all collection activity must cease and desist.

At this time I will also inform you that if your offices have reported any invalidated information to any of the 3 major Credit Bureau’s (Equifax, Experian or TransUnion) this action constitutes fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent I will not hesitate in bringing legal action against you for the following:

Violation of the Fair Credit Reporting Act;
Violation of the Fair Debt Collection Practices Act;
Defamation of Character;

Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes listing any information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it is.

If your offices fail to respond to this validation request within 30 days from the date of receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.

I would also like to request, in writing, that no telephone contact be made by your offices or agents to my home, mobile phone or to my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls or facsimiles and calls or correspondence sent to or with any third parties, I will considered this as harassment and I will not hesitate to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by certified mail.

It would be advisable that you assure that your records are in order before I am forced to file complaints with the Federal Trade Commission and Consumer Protection Agencies and/or take legal action.

This is an attempt to correct your records; any information obtained shall be used for that purpose only.

Best Regards,

___________________________________
Your Name
Mailing Address
City, State ZIP

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7:56 pm EDT

DirecTV rebate referals 50/50 visa cards

I responded to the Direct Tv hook-up through my daughter for a 50 dollar referal for each of us, then I refered my cousin for the same deal. We called and maile in the referal form. They are telling us now that we don't qualify because Direct Star Tv hooked us up and we were suposed to call an 866 number to get our rebates. We were not told that in the begining and it is not our fault that they sub the connecting work out to Direct Star Tv company. WE WANT OUR $50 rebate visa cards.

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Joshua Nelson
Rochester, US
Nov 27, 2014 1:31 am EST

HOW TO GET A 150$ VISA REWARD CARD AND 100$ OFF OF YOUR BILL (10$ off per month for 10 months) FOR SWITCHING TO DIRECT TV:
I read these complaints and here is the proper way to get the aforementioned deal. What you have to do is call [protected] – this is the only number that works to my knowledge. Say you heard you get a Visa Reward Card for starting service, which is down to 150$, and they will confirm this is available. Then state your friend referred you and he said that you could get more money off your bill. They asked me for the friends full name – I think they are getting tougher about this because everyone is doing it, and his account number. I used a friend that I knew in the area with direct TV. Below I provided my information below, which should definitely work because two other friends of mine have done this and it worked.
When they ask about the friend tell them the following:
My name: Josh Nelson
Account Number: 6229263
Location: Rochester Area

VERY IMPORTANT - after you sign up for service, they WILL NOT send your VISA REWARD card until you submit a form requesting it. This form is found on their website under the rebate center. To get to it, login to your online account (you have to set one up first) and type in "rebate center" into the search field and it is the first item to pop up. Click on it, and a message will tell you if you're eligible for a VISA reward card and provide a link for the form needed to claim it. You have to mail this form in within 60 days of starting service or YOU WILL NOT GET YOUR REWARDS CARD! I sent in the form, got my card, and used it to pay my phone bill.

You definitely get free Genie upgrade, NFL Sunday ticket free and HBO, Cinemax and Stars for 3 months as well. Hope this helps.

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terryn monroe
Rochester, US
Jun 12, 2012 8:43 am EDT

I was promised 2 $100 Gift cards for referring a friend, one for him and one for me. They reneged on both the cards. Flat out refused to honor them. I will never refer ANYONE EVER again to Direct TV... That's actually against the law. We need a class action suit.
Of which, I will be working on one.

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Tim J. D.
Peru, US
Dec 09, 2011 5:43 pm EST

We got screwed too! We were swayed to change from Dish Network to Direct TV. Part of the promises included getting a $100 in visa reward cards to offset the equipment charges that we would have in switching. I was told by a Direct TV representative to go on line download the form and fill it out. After downloading the form I saw that it was a referral program. I called Direct TV back and said, "I'm not referring anyone"? how can this work for me. They assured me this was the form and to put my name and address on both sides of the form and I would get two $50 Visa cards sent to me. After 8 months I decided to call to check on the status. Now for some reason I was directed to Direct StarTV. They said my request was denied because it was fraudulent having signed both sided and wasn't referring anyone! Well No [censored]! I questioned that in the beginning! After an hour complaining on the phone I got nowhere with Dirett StarTV or with Direct TV. Lied to AGAIN! Nobody will help me at all! Live and learn! Please contact me if a Class Lawsuit is made against these liars! I want on the band wagon!

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JerryS..
, US
Sep 08, 2011 6:03 pm EDT

Just got screwed myself!
I actually was on directtv.com ordering, Had a problem and called the 800 # which was direct star(had no idea it wasn't direct TV). I was lied to about my bill, my installation, and my referral!
Direct TV told me tough luck!
even though they deal with these retailers they don't back there promises! This is bait and switch!

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Humma
Clyde, US
Aug 18, 2011 8:36 pm EDT

I want in the class action suit against Direct T v

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MK Fluharty
New Smyrna Beach, US
Aug 16, 2011 11:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow! Same here. I ordered Direct tv and they came out and installed it. At the installation they gave me the refer-a-friend coupon that stated we would BOTH, EACH receive a $100 Visa gift card in the mail and they gave us the number to call and everything was fine up until then. I referred my mother. She called in the referral info like she was supposed to. They did tell us we might not get the cards until June (it was March when the order was placed. She received her card in May and then I waited until June to call because (surprise, surprise!) I never received mine. I was informed by the first Direct TV # I called (the number on my bill) that I was receiving my $10 per month credit for 10 months and then I told them that was NOT the promo I signed up under and they gave me the run around until someone finally gave me the Direct STAR #. I called them and they told me that they showed where it was sent out and I should receive it by the END of June. It never came and now the number you call send you thru a phone loop and you get put on hold and get to listen to elevator music until you want to scream. I have now been on hold for over 45 minutes and I am assuming the office is "closed for the day" although no message comes on to actually TELL you this. Please let me know if anyone files that class action. I am REALLY p.o'ed. steelskye@yahoo.com

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mistykhillin
Henderson, US
May 06, 2011 4:53 pm EDT

oh my god this is a freaking joke why cant do what they say in the beginning and know they wouldnt go back and review my first call to even see what was said . Because they already knew they were wrong i was suppose to get a 100 visa and then 10 credit on bill then my bill was only suppose to be 47.00 and its freaking 67.00 I mean how can they get away with with this i was on the phone 2 and a half hours and ended up speaking with over 4 people .

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MSL16
Ontario, US
Mar 18, 2011 12:46 am EDT

I have had similar experience with everyone above regarding not getting a referral fee. I had signed up and was referred by a friend. Upon signing up, I provided the customer service rep with my friend's account number and was told that my referral source and I would be receiving $10 per month for the next 10 months for a total of $100 each. Well, it never happen and now Direct Tv will not honor it. They claim I did not call a specific number and that I was a direct Tv customer before and therefore did not qualify for the referral rebate as a "new customer". I am an attorney and feel that their practices are deceptive and fraudulent. I am considering bringing a class action suit. Please contact me if your are interested and have had a similar experience.

Thank you.

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Chip-n-Dale
Longneck, US
Mar 04, 2011 6:28 pm EST

direct star lied mabout the stations we would recieve

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LindaR from Houston
Spring, US
Feb 20, 2011 12:58 am EST

I made the mistake of originally signing up through DirectStar TV and now I have been told that I will not receive the $50 Visa gift card and neither will the person that referred me. Direct Star TV says they have no record of my account and Direct TV will honor it! because they don't show it on my account either. I followed the instructions perfectly and have a copy of the forms. I would LOVE to be a part of the class action suit! It has been a nightmare! My bill is still no where close to what I thought I was signing up for! Linda R from Houston

ComplaintsBoard
A
4:55 pm EDT

DirecTV charged for movies that I did not view

I received a collections letter for 4 movies I either "rented" with a free view coupon or tried to rent and nothing appeared on the tv. I called customer service and the movies did not appear on our bill, but when we canceled the service we were. The collection agency said the movies appeared in our equipment that was returned. They stated we rented the movies and did not pay for them. DirecTv should check its own records as they took down my customer info. I was not charged at the time that the incidents occured, but a 6 months or a year later.

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Marie Johnson
Smithville, US
Jul 14, 2009 9:30 pm EDT

Please take the 16 adult movies off our bill because we did not order them Thank You Marie Johnson

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Marie Johnson
Smithville, US
Jul 14, 2009 9:23 pm EDT

I got my bill today and there was 16 Adult Movies on it I KNOW that my husband and I DIDNOT WATCH those dirty things WE ARE CHRISTIANS WE WERE SO SHOCKED TO SEE THAT MESS ON OUR BILL PLEASE TAKE IT OFF OUR BILL My email is nannieree28@yahoo.com My account no. is [protected] My name is Marie Johnson Thank You

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K
7:35 pm EDT

DirecTV unethical practices

I am not sure who will receive this but for direct tv services I am sure there is enough information provided for them to search my information. Where are the laws that protect consumers from companies do unauthorized credit checks. On the evening of 10/9/08 I presumed to contact direct tv on behalf of my husband regarding a promo offer in the mail and I actually received very good customer service, the sales person was very knowledgeable. But I repeatedly stated that I was only calling to inquire about the products not order the service. I was asked my name, I said that I didn't have a job and that my husband is responsible for the bills so therefore I would not be placing a order. I was asked yet again, then I was asked if they could do a soft credit check, which the rep preceded to say that it would not be a credit check on me but a check on the address to see if the address qualified. I gave her no other information and then the next thing I know I being transferred to the resolution dept. People listen if I have a bill, yes it has to be paid. But this was not handled very professionally. I was asked 3 times about running my credit and 3 times I said no. Direct tv rep did a credit check after saying no 3 times. I asked for a supervisor or manager 2 or 3 people got on the phone and refused to give me a supervisor, or a manager, their last name, their location, or even a help line. I was told by one rep she was going to drop the call. I am not a disgruntled old bill customer... I was highly upset the fact that I didnt give a social or anything or any approval and my credit was ran. I guarantee if I pull my credit report their is an inquiry by direct tv. It is amazing that direct tv would be quick to search someone information without permission but utterly refused to give any information about their own company. Which leaves to think why should I have given my maiden name when asked. You have already pulled my credit. Yes if there is a dispute it has to be handled. I feel baffled right now anybody could have called up and gave a common name as I have and you mean to tell me that gives you the right to run a credit check. I have just went through a process that just was settled in court for the same reason. Do the companies not know the laws? I am sure I will have enough money to pay any debt that I could possibly owe... If I had the service it would have been several years ago... And what is really going on. I just called in for info on an offer not to go through a hassle such as this. The reps have the sales pitch down pat but they may want to re train on the areas of obtaining consumer information. May the economy is so busted right now that no one cares about the fair credit laws and such. Sorry I ever called in...

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Candeee
Omaha, US
Dec 10, 2009 1:39 pm EST

Not only does DTV not honor their pricing but their installation service is the worst. I initially signed up for DTV because it was the only provider in the area in which I moved. The installer who initially showed up could not do the job because he “didn’t have the right equipment”. I waited the next day for the team to show up again, and was left waiting another two days only to find out they still could not install it. It took over a week and four days of my time waiting on them to show to get the job done. When I moved I attempted to keep them as the service contract was for two years, to avoid their disconnection fee. The second install was just as bad as the first one telling me once again they did not have the “right equipment” and would come back the next day. The next morning I was called and told that they had two “no calls-no shows” for work but would get the job done. Well, after waiting all day Saturday and no show or call I called Sunday only to be told that I mysteriously cancelled my contract. The fiasco continued for a few more days and when I asked to be compensated for my time I was pretty much dismissed.

It is inconceivable that this company is allowed to do business in such an unethical unlawful way and the BBB or Attorney General’s offices do not seem to care. How can they still in business without having to pay for their shortcomings? They expect customers to sit and wait until it is convenient for them to show up or until they get their story straight about what the “package really costs”! Hello? How is it that consumers are being railroaded by this company?

They are the worst and should not be allowed to do business ever.

ComplaintsBoard
J
4:55 pm EDT

DirecTV billing for service never received

I just got off the phone with the service department and could not get my issue resolved. I came in from a business trip on Sunday and found that service had been disrupted. I called customer service earlier today and together we discovered a charge on the 8/19/08 bill in the amount of $79.95 for a service call on 8/18/08.

I did order a service call but not one came. It was not an emergency situation so I figured that was the end of that and went about my business. In doing the research today I found out about the charge and called to have the service department reverse it.

I explained the situation and was told that they would "absolutely not" reverse it because according to your records the call was made and because I had not called "immediately" after the no-show. I should have called sooner.

I did not call "immediately" because I had no reason to call - no one showed! I did not call "immediately" because I had not noticed the charge on the bill until today. I did not call “immediately” because I would not have even thought to look at it was it not for the service interruption. I pay my bills electronically and would never have noticed the charge if not for the spike in the bill which led to the disruption. I would have paid the bill and been none the wiser and DirecTV would have gotten over on me.

You better believe that I will be taking a magnifying glass to my DirecTV e-bills from now on. I cannot believe that DirecTV would treat a long time customer this way. I did not know that you had an expiration date on courtesy.

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J
11:28 am EDT

DirecTV verbal agreement?

I had occasion to talk to directtv, after getting repeated automated messages which I wanted to squelch.In talking with the representative, it came out that they "have in their records" that my contract was extended two years this summer after I replaced a faulty receiver. They claim that by getting the receiver replaced, there was a verbal agreement to the two years contract. I would have never made such an agreement as I am moving and planning to cancel them within the next few months. How do they get away with this? What does a consumer do about this?

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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