Complaint Rating:

Aside from complaining about this company, this write-up should also be considered a serious word of caution for those of you who are thinking of signing up with Direct TV. I have used their services for about a year and nine months and decided to switch to a different company. Direct TV however told me that it would cost me an early disconnection fee of $300 to cancel the service. I was stunned as I thought I could cancel anytime. A customer service took me through a grueling process of explaining and citing where this policy is located. The fact that it was grueling is an indication that it couldn't have been easy for me to decipher this rule on acquiring the service. Sure, I should have gone through that long Terms & Condition thesis with all its fine prints, but the cancellation policy is certainly one of those basic rules that Direct TV could have mentioned among the number of issues that it mentioned verbally. If, for instance, the company would inform you of extra services like maintenance coverage (for profit purposes obviously) then why wouldn't it inform about something as important as cancellation? When I asked Direct TV how long it would take before I could cancel my service, I was informed April 2009. Think about it. From December 2005 till April 2009 I am held hostage by Direct TV except I cough up $300. Please don't make the same mistake that I made!!!