Complaint Rating:

Company information:
Direct TV
Tybee Island, Georgia
United States

I have a problem with Direct TV. I was a customer for 8 years and then my DVR wasn't working right. I wanted new equipment. Direct TV told me that I would have to sign a 2 year commitment contract to get new equipment. I told them NO THANKS. The very next day a DVR arrived on my door step via Fed EX. I called them to make sure that I would not be agreeing to a 2 year commitment if I used the DVR. They said no problem, no commitment!
I continued to have problems with the new equipment and called several time. I was never informed that I was under a new commitment agreement and they did not offer to do anything to fix my problems, so I went with another company. After installation of new equipment from a new company.I called Direct TV to cancel. Now they tell me that I am under a commitment agreement and will have to pay extra to cancel. What should I do next? I never agreed to the commitment.