Complaint Rating:

Company information:
Global Tele Link
Ohio
United States
correctionsgtl.com

I have been trying since mid June to have new service put on my phone. Well it first starts with them saying my hubby hasnt tried calling the line and that was a (LIE N A HALF). This went on for 2 weeks almost. Finally after me calling them a few times, I get the Automated thingy to accept calls from him. OF I accept. THAN>>>First Im told, To Fax my new bill and code request with my new address and number, they say 24-48 hrs for service, (NOTHING), than Im told to Fax Old Bill #( which is paid up and clear of charges) and request services to end. 24-48 hrs, (NOTHING), than I call back checking on things and they say 3-5 business days, (NOTHING), than I call again later date and told, I have to but money on myPrepay account, I asked them why it couldnt be set up as the other was, which was nice. I could keep up with my calls and even pay online, they said Its a different phone company, OK so I go and try and pay with my debt card from my bank that has my old address still I guess and was told my Credit or Dedt cards have to match the New Address, OK so they never offer any other way till I said can I seen you a Money Order and or (Money Gram), he said yes but to do the Western Union Quick Collect (Blue Form) in either $25 or $50 amount. I did $50.00 It will take 24-48 hrs to post. (NOTHING) GRRRRR. I check online through Western Union and they have my transfer as (NOTHING) from GTL but that it did go there its for some reason not being posted. W.U. said to call GTL and figure the matter out with them since the funds were no longer in their hands, OK, I did, and GTL says now 3-5 business days, which is BULL.


I even did a AdvancePay $25.00 through Western Union on my new number and GTL said that Direct Remit and AdvancePay https://paynow7.speedpay.com/gtl/index.asp, were different but they would have that transfer over. When I call this and check its status through Advance Pay that its posted but when I try and call GTL, (NOTHING THERE) GTL keeps telling LIES ((((((((andddddddddddddd ))))))))))))))))))))Im being screwed out my money and nobody from GTL seems to know anything. Im out $70.00 and Im pissed off. I want something done and Im sick of being treated like this by them. State Facts GTL !!!
GTL IS UNJUST and UNFAIR TO FAMILY AND FRIENDS OF INMATES.>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I cant even talk to my Baby. :( NOW -WHAT ??????????????????????????????????????????????????

Thanks, Marjorie Atkins


https://www.correctionsgtl.com/