Complaint Rating:

Company information:
Toronto, Ontario
Canada

Claimed that I agreed to a five year contract for gas and hydro charges. I agreed to look at the contract after numerous phone calls, having been told that I would have to authorize the contract by phone. I had to specifically ask them if it was a 'contract' for 5 years, the make it sound like they are performing a customer service. I called back 6 weeks later to tell them I had definitely decided to go with another company and was told I had already been contacted and signed on 4 weeks earlier. I was told they had tapes. I look forward to hearing them. They are liars, and any tapes will be faked, they commit fraud and will get away with it. I will probably sign with another company, but by the time this is settled it will be at a higher rate. Direct energy will cost me money on a monthly basis for 5 years if this happens.