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Direct Brands Inc Complaints - incorrect charge

Review all Direct Brands Inc complaints

Direct Brands Inc

Posted: 2009-04-14 by   Dan Cook
incorrect charge
Complaint Rating:  88 % with 8 votes
Company information:
Dan Cook
Lexington, Kentucky
United States

Collection debt listed on my credit report that I have no knowledge of. It is in the amount of $31.00 from a charge in Feb of 2009 from Direct Brands, Inc.
Comments United States Collections Agencies
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 338 days ago by   Slickertwo 0 Votes
I have the same thing, added a collections account to my credit report. $28 from Direct Brands, Don't know what it is.
 285 days ago by   REG 0 Votes
WE NEED TO FILE A LAW SUIT THIS COMPANY I NEVER EVEN HEARD OF HAS JUS PUT A CHARGE ON MY CREDIT REPORT I HAVE TRIED TO CONTACT THEM NO LUCK AND ITS DESTROTING MY CREDIT REPORT!!! IM PISSED!!!


R SIMS
DEER CREEK OKLAHOMA
405-323-0373
 251 days ago by   Yoda01 0 Votes
Direct Brands Inc was once formerly Bookspan, so if any of you ever bought anything from any music or book clubs, then this is what the charge is for. I am currently going thru the same as you. Call 717-697-0311 for more information about your account.
 236 days ago by   MELLO 0 Votes
DIRECT BRAND IS SENDING PEOPLE BOOKS HOPE THEY BUY THEM AND WILL NOT RETURN THEM. THIS company is bad for business. Treats employees and customers very bad. FBI, CIA.SOMEONE PLEASE CHECK OUT HOW THEY ARE CHARGING PEOPLE. THEY ARE DOING ANYTHING SO THEY CAN STAY OPEN.
 222 days ago by   deragonpapillons 0 Votes
Same here, but mine is for $91! Haven't bought anything from them, where do we send a complaint to or ask to have it removed? Thanks.
 207 days ago by   kkal31 0 Votes
i got the same thing. just pull my credit and they got one for $99 on mine and i never got any thing from them.
 199 days ago by   Soupsdaughter5 0 Votes
Wow, I also got a $38 charge on my credit report, it says 01/09 but I don't use book or music clubs (which their website says they sell) and I have never used this company either. I have submitted a dispute on the charge, but it too is messing with my good credit. What are we supposed to do?
 183 days ago by   cruiser enthuiser 0 Votes
I have you all beat...$193! This just showed up as a collection item on my credit history a few weeks ago. I'd never heard of them and certainly never belonged to any book club and I am very upset. I used the number listed above and explained this to them. A very indifferent agent explained that she would report this to their "fraud department" who would send a letter to me within 2 weeks explaining what action they would take. Of course, no correspondence ever materialized. However, when I called back and spoke to a supervisor I was told that they had indeed removed the charge and had notified the collection agency to remove it. She said she would email me documentation proving this (not holding my breath). I wonder how long it will take for all this to get cleared up and be removed from my credit history? Anyone care to wager? Four weeks? Eight weeks? I'll say a minimum of 3 months. In the meantime I'm trying to buy a house and how do you suppose this looks to a mortgage lender? This whole system is so totally stacked against the consumer.
 177 days ago by   Lala Loco 0 Votes
I am getting calls from Penn Credit Collections stating that I have ordered books from Direct Brand Inc. Which I do not belong to no such thing as a book club I never had any knowledge that this company even exsisted. The collection agency said I ordered in year 2007 and I spoke with Direct Brand themselves @ number 717-697-0311 which isn't toll free the lady had told me I ordered in 2008 hmmmmm sounds fishy to me. For the grand total of 87.22. This is really hurting my credit. And I am not happy about this. And on top of all that Penn Credit Collections told me I could not dispute. What credit company tells you that you cannot dispute? It is my right to if I do not have anything from this so called company Direct Brands Inc. ??????????????
 119 days ago by   invincable4ever 0 Votes
We seem to all be in the same 'sinking' boat. My problem is exactly the same, for $74.00.
My question: Has ANYONE resolved this BS?? Has anyone tried/contacted the Credit Report people? How Do We Fix This?
 103 days ago by   cowgirls rock 0 Votes
I just found the same problem on credit report for 102.00. I called Penn corp got my account# that was turned in from Feb 2007. The company doing this is Direct Brands Inc. They have Double Day Book club and BMG Music etc, so if you didn't satisfy your account they are still trying to collect. The # for Direct Brands is 717-918-1069. they still had my info and was able to help me if you can get your acct # from the Penn Credit. The lady took off the charges for me. She was very nice. so before anyone calls with attitude try being nice and remember she didn't do this.
 97 days ago by   youareanidiot -1 Votes
Listen people...I used to work for the company you are maligning. Most of you idiots don't bother to read the fine print in the correspondence that is sent to you, which is disappointing, because after all, you are signing up for a book club. Most of your problems are stemming from the fact that when you returned the little card to get 4 books for 99 cents plus shipping or some other variation(which hey...that's a great deal), you did not have the brain power to notice that you were roped into a commitment to buy 4 other books at regular club price within the next 2 years. When that 2 years is completed and you still have not fulfulled your commitment, you are charged for those books, which is when you start bitching because you did not receive anything but those 4 books for 99 cents for your money. Moral of my story...always read the fine print and I have no sympathy for your self imposed problems with this company
 73 days ago by   Spade 0 Votes
OK, I received my credit report and it had a $162, what.. from a BMG music/ direct Brands...What, I did not know People still order CD in the mail?? I have never order anything.. The lady from National Credit Solution told me original amount was $30 and now they what $162? What Do credit report agencies allow this fraud company to report accounts????
 71 days ago by   ask_m 0 Votes
Just noticed the same thing on my credit report (for $93). - Never ordered books/music online before. I filed a fraud report via Experian, and also called the 'Penn Credit Corp' # which was listed on my credit report. However they couldn't find any info regarding my name, address, or even soc sec #. So it's not like someone even used my name to order anything.. . very odd!

I'll try those #s for Direct Brands next and see what happens.

It's terribly frustrating; this is the only bad thing on my credit report!
 71 days ago by   ask_m 0 Votes
Update: well after a very long time on the phone w/ Direct at 717-918-1069 they said the account # I had on my credit report was under a different name and living at a different address. Of course they could not provide me that info. I gave her my addresses and they did not match the one she had.

Whatever was ordered under my name was sent to that address.

So it looks like a possible case of identity theft. She gave me yet another # for Penn Corp - will try when I have more energy.
 64 days ago by   ask_m +1 Votes
So Experian cleared the record off after my dispute. I had called Direct and and Penn Corp; apparently the account holder had the same last name as me, but a different first name and soc sec number. It's scary how these sorts of stupid mistakes can happen!

It's a pain in the arse but I encourage others to fight back and dispute any possible mistakes on their credit report.
 26 days ago by   angel_69127 0 Votes
This happened to me as well in the amount of $86. I happened to pull up my credit report on Experian and noticed a Penn Corporation charge of $86. I stated on my credit report that this charge was not mine and I did not remember ever buying anything from Direct Brand Inc. I just got a letter in the mail a few weeks ago saying that I was correct, this was not my bill, and now it has been deleted from my credit. How do companies like this get peoples' personal information if they do not EVER sign up for any cd/dvd/book/etc. offers? That should be illegal because they add whatever amount they feel like adding onto your credit, so it makes your credit looks bad. It's ridiculous!!
 5 days ago by   RhinoT 0 Votes
This company shows up on my credit report -- I understand they are the main creditor to BMG Music, and claim that I ordered a Coldplay CD 6 years ago. I hate Coldplay -- I definitely never bought any of their CD's. Moreover, BMG music was proven to have sold fraudalent names to collection agencies as recently as 2008. When I called Direct Brands, they said I didn't have an account with them, and they gave me a number to call at Columbia House. The number they provided was inactive, and trying to get someone at Columbia House to help you on any general customer service lines is impossible.

Out of the 3 credit agencies, only Experian shows this on my account, and my dispute through them was unfavorable. Apparently they just call the company to ask if it's accurate, and of course the company says it is. Next stop for me -- the Better Business Bureau. I have had success getting them to clear up mistakes/fraud on my credit report in the past.
 1 days ago by   nybitch77 0 Votes
I just found a charge for 189 on my credit I called the Collection company who hung up on me 3 times!! I was told that I never signed anthing but They had somone with my middle name who they looked up to find a Social socurity number for without authorization then put it on my credit because I had lived at the address listed!! Apparently any agency can do this! Just get your social and bill you for ANYTHING!!! I was told I could dispute which I did! This place is Freaking ASS's!! Someone help!!

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