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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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3:37 pm EDT
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DirecTV payments charge for early disconnection

We are fighting the cost of the early disconnection, we spoke with a representative about disconnecting because we were moving and we didn't have the dish that long and they said they would waive the early disconnection fee to my son. I called the first time and then they would not talk to me because they had to talk to him so we called and he gave them permission to talk to me and when I did speak them they verified that they would waive the early disconnection fee, My son is 21 and just starting out with establishing his credit and he does not need this bill hanging over his head and we did return all the equipment per your request and with the boxes you provided.

The account number is [protected] and the name is Dustin Lyons and my name is Annette Lyons (mom of Dustin)

Thank you and hope to hear from you soon and hopefully we can get this matter resolved and my son can go on with it over his head.

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Mary K Popwell
Americus, US
Jul 16, 2013 6:12 pm EDT
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I am disputing two accounts: on account # [protected] and # 7080870. I am 85 years of age... In December we moved in with my husband's son and his wife...We were told they were going to take care of us...they also took my mentally son with us. We paid 90% of the bills...step...son fought with us every night..a friend came by and said you can't live like this...Both of us were assigned rooms and we had to put up gates for our dogs...in other words, these were our cells...I paid 3800 to put up a fence for my dogs...because the son had three cats my two dogs were not allowed out to play...put in a 1200 small screen porch and we were told this is where we would sit...They ran up a 20, 000 bill at Lowes buying items to fix up the house...which they did not own, I was under the impression the owner was going to reimburse...I ended up getting stuck with this bill due to the fact they used my credit card...one night his son got very drunk and we feared for our lives.. So I went out and rented a house to enable us to sit in it during the day but we would go back at night to the other house...being I already had Direct TV...which I might add, I have had for fourteen years...my daughter put in direct tv so that we could have something to watch...during the day...at night we watched the other direct which was in my name... When his son found out about us renting...two days later he threw us out of house...I did not transfer my account as my daughter already had put in Direct TV at our new home...my mentally ###ed son stayed with the step son until I could get a bathroom built in the rental house... he has problems and needed his own bathroom... in June he moved in with us and I continued to pay the Direct Bill for the step son and his wife...they did not inform me that they got new service on July 1st... ...They brought the boxes to the house and I contacted Direct TV that the service was not working and I wanted to transfer my acct to the new address. I was informed this was not possible and that after 14 years of service with your company no longer could get any rewards that I might be entitled to... They absolutely refused to let me change my daughters name to mine ..I pay the bill ...I had no idea that this would transpire..now they are hitting me with a large amount of money for breaking what I guess is a contract that I was not aware I signed... I think its awful that your folks cannot for one time let me do the above and have my account back...they informed me that my daughter then would have to pay a big fee... where is this going to end...I am stuck with Direct TV in my daughters name and its not fair...please if you can take this information to your board and Mr. Paul White and ask if there is any way Direct TV can work out this problem for me...I don't have that many years left, my husband has dementia very bad, I am his caretaker and I .. he is 85...I almost lost what sanity I had left and 22 lbs...I have gained some of my weight back and all I want to do is live on our social security ...all of our IRA, CD's, Saving accounts have been cleaned out...now I hear that they are thinking of buying the house and all that has been done will be the down payment...this is not a legal thing I can do...my step son does not work..his wife does..but they needed our social security to pay the expenses and the house payment...my children have been very upset about all that has happen and right now I am not talking poor mouth... all I need is to get my budget back in order., I have put my truck on a loan to pay for the extra bathroom...my son is not on any welfare, I am to proud of a person to do this...so he can offer very little help except to put the trash out and water the flowers...I am very bitter with Direct TV and wish to high heavens I could change to something else...but we live in the country and that is not possible...we have no choice... I have always been very proud to be your customer...I doubt I will here anything from this dispute but please would like to have you answer me..my e mail is popwellmary@att.net phone number is [protected], ..address is 856 Highway 27 e...yesterday I was on the phone for over 2 hours with one of your counselors, he tried desperately to help but to no avail..I get calls daily from Direct about why did I give up my account...all I want is my account back and my daughter not to be responsible for my account...please and thank you...mary k popwell...

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3:56 pm EDT
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DirecTV lied to about upfront deposit

Being a sam's club plus member I assumed that the directv sales rep in their store was going to be honest with me about getting directv in my new home. On march 29, 2013 I went through the representative that directv (Now I find it was a smart circle sales rep) had in their store. After having my credit hacked and lost $ i've had my credit 'blocked' so that no one will give my credit score to finance anything. To get new directv service installed there were no 'upfront fees' for the equipment but they required a deposit of 1/2 of the contract or 12 months service paid in advance. I signed a 24 mo. Service contract, gave them a deposit of $945.18 plus the $19.95 fees they required. The serviceman came out and installed the service. The following month (May) I received a bill from directv to my surprise saying I owed them money. Where was the money I paid upfront that was to be credited to my account for each month for the first 12 months? I also had 2 of the genie client boxes switched out for standard boxes in april as they wouldn't work with my equipment and was charged an additional 69. + taxes for them. I've been around and around with directv and no one can help me but to tell me that the money I spent now was for the equipment and a $300.00 non-refundable deposit. That I was 'mis-led' by my sales rep and the directv person who did the credit check over the phone at sam's club on 3-29. So sad for me! I'm out all the money and they won't do a thing about it but send me more bills and charge me $480. Add'l if I choose to discontinue the service with directv. How sad! I'm a small business owner and if I treated my clients this way I wouldn't have any. Smart circle and their representatives obviously aren't trained to tell the truth and directv is getting a very bad rap for the lies they're telling.

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7:18 pm EDT
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DirecTV equipment was picked up from my home but direct tv is aying that they didnt recieve it

In march of 2013 direct tv sent me packaging boxes to have their equipment returned i put a dvr box and a standard box along with 2 remotes in the return packing boxes... At the end of march it was picked up by fedx and they didn't need me to sign nor did they give me a receipt for the pick up... I have tried several tracking numbers all which came up invalid ... I would love to return to having satellite tv from direct tv but there is a equipment charge on my account saying that they have not received it when indeed i did return it... Please help me to locate on its where abouts is please... My account# is [protected] and i have 2 numbers you can reach me at [protected] or [protected] thank you George Wright.

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5:34 am EDT
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DirecTV taken money out of bank account

My name is sybil hughes and money was taken from my bank account and i don't even have services with your company. I would like to know why this is happening and i would like an explanation, i would also like for my money to be put back into my account.

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Update by SYBIL HUGHES
Jun 06, 2013 1:10 am EDT

MY BANK IS STATING THAT SOMEONE FROM YOUR COMPANY TOOK THE MONEY FROM MY ACCOUNT WHICH WAS NOT AUTHORIZED BY ME AND THEY GAVE ME YOUR NUMBER CAUSE THEY SAID YOUR COMPANY WITHDREW THE MONEY FROM MY ACCOUNT. WHY WOULD I HAVE TO CONTACT THEM IF DIRECT TV TOOK THE MONEY OUT AND NOT THEM. I WOULD JUST LIKE FOR MY MONEY TO BE REPLACED BACK INTO MY ACCOUNT IT'S TOO HARD OUT HERE FOR SOMEONE TO JUST TAKE MONEY OUT OF SOMEONE'S ACCOUNT. THAT'S LIKE TAKING FOOD FROM MY CHILD WHEN I DON'T GET FOOD STAMPS.

Update by SYBIL HUGHES
Jun 04, 2013 11:36 pm EDT

I HAVE NO ACCOUNT DETAILS TO SEND BECAUSE I HAVE NO ACCOUNT WITH YOU ALL THAT'S WHY I'M UPSET THAT YOUR COMPANY WOULD JUST TAKE MONEY WITHOUT MY PERMISSION AND I HAVE NEVER MADE PAYMENTS FOR ANYONE BEFORE.

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WellObviously
, CA
Jun 06, 2013 8:00 am EDT

No American bank will allow an unauthorized withdrawal. If it there was any fraud, the bank would reverse the charges.

Sybil Hughes had services in the past with DirectTV; her account went into arrears and was cancelled. Her balance went to collections, which is how DirectTV was able to take the money out of her account.

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Smith Mark
, NG
Jun 04, 2013 6:48 am EDT
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Dear Sybil
We are very sorry for any trouble we might have caused due to system failure, please send down your account details to smithwayne92@gmail.com and if confirmed your money will be refunded to you.thanks

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7:51 am EDT
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DirecTV returning equipment

I have been trying to return direct tv's equipment for over a month since discontinuing their service. The boxes never arrive and the company refuses to give me a tracking number. They are now threatening to take money out of my account. This company is running a huge scam! Beware!

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Update by madeinfare
Aug 08, 2013 7:40 pm EDT

Same issue but it gets better! DTV issued me a check for $25.00 and stopped payment! I got screwed paying a $15.00 fee!

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Desert Green.
Scottsdale, US
Aug 08, 2013 5:47 pm EDT

I had the exact same issue. I called three times to get the boxes. Ayer two months they finally arrived. I was told when I sent the equipment back that I would not be charge a cancellation fee because I set up Direct TV in my new home but needed less receivers. I sent the equipment back the same day we received the boxes. I was charged $369 for discontinuing the service. I've called 4 times and was told it would be reversed. A month later and not reversed. I've been a customer for 10 years! This company has turned into a joke and they don't tell the truth. Go with someone else for your TV service unless you want a big headache.

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Misty123
Louisville, US
May 28, 2013 9:56 am EDT

tracking number from whichever service you use to return the boxes such as FedEx or UPS

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Misty123
Louisville, US
May 28, 2013 9:55 am EDT

You get the tracking number from FedEx or whoever you send the boxes back by

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10:23 am EDT
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DirecTV withdraw from my account. I am not even a customer and never have been

on april 26 2013, a withdraw from my checking account in the amount of 160.00 was taken. I ma not even a customer of direct tv and I never have been because of this my account was overdrawn and have checks come back with overdraft charges also incurred. I am very upset, and this is bad business on their part for not verifying approval before debiting my account. I want that money back as well as any incurring fees and charges because of this negligent claim on my account.

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AngelaAdams
Starkville, US
Sep 13, 2013 4:57 pm EDT

unauthorized payment

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6:40 pm EDT
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DirecTV withdrawal but not a customer!

Direct TV made a withdrawal from my husbands checking account today. We stopped our service in August of 2010. Contacted customer service and they verified that We owe nothing and they do not show any transactions on our closed account. The withdrawal was taken from an old seldom used account. The withdrawal caused an overdraft and a fee. I have faxed all info to number given but now have to wait at least five business days for a response! It didn't take them five days to withdraw the funds! So ticked!

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Misty123
Louisville, US
May 28, 2013 10:02 am EDT

Get in touch with the card services and ask them to help you You can dispute the charges and the money will be refunded to your account if they debited a credit card..

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9:03 am EDT
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DirecTV overdraft fee

I was charged an overdraft fee because on the website it saied the payment was due on 5/1/2013 and they took the payment out on 4/30/2013 and it gave me an overdraft fee .I would like to know if i would get the money back of$38.50 thank you

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Blake Thomas
Springfield, US
May 02, 2013 1:59 pm EDT

Ms. Ode,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against Directv. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that Directv pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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4:41 pm EDT
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DirecTV refusal to remove satellite & repair installation roof damage

When DirectTV LLC installed their Satellite at my home they thought it would be a good idea to install it on my roof by anchoring it down near the middle of the pitch going through my shingles and into the sheath (several layers) of my roof without my prior approval damaging my roof. I canceled / discontinued their stellervice, then they immediately threatened me that I would be held liable for their equipment. I responded telling them to remove their Satellite Equipment and repair the damaged area created my their unauthorized installation location & method of choice by their own doings (actions) . I made many reasonable attempts to resolve this problem with DirectTVand each and every time DirectTV has faileTVdo respond approppriately. [protected]@gmail.com
onjhove

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Hayd
, US
Aug 28, 2015 5:07 pm EDT

We WANT NBC/KSL here in Salt Lake City removed from our package! NOW! They refuse to comply! We don't care about nbc or Bonneville Pacific negotiations! We want this channel turned off!

Why is this so hard to comply with?

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todelete
New York, US
Apr 29, 2013 5:01 pm EDT
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I had the same experience and ended paying the homeowner association $100 to remove.

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3:42 pm EDT
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DirecTV cheating

I was a Direct TV customer for many years, I lost my house and move to another house that could not take the service with me. I canceled and after 2 years that i was able to pay for my own TV service. I went back to Direct TV and they offer me a good package as a new customer, not as a returned customer. The package that they offered me was not connected, I called to get the package that i was offered, Direct TV was not responsible for the offered. Everything was connected, couldn't do much about it after having a hard time with their customer service. A few days that I had the service, someone in the house notice that one of the receivers was showing PPV movies, which I called to Direct TV to make sure that no-one can order without my consent. They confirmed me that there was nothing to worry about, as none of the receivers were connected to the Internet or telephone line, that there was not way that something can be ordered with the remote controled. After 1 year of service, I decided to cancel the contract because they increased the price on the package. I was paying more than $100 a month, and i need to pay $220 for 11 months remaining on the contract, which I agreed to pay, I was going to save more than $1000 on the remaining 11 months. After I returned the Equipment, without any authorization from me, Direct TV charged my credit card, I didn't do much about it, because I was aware that I need it to pay them that amount. After 1 month of cancelation, I was on the hospital when I got a message from Direct TV to contact them regarding my account. Three days after I got out from the hospital, decided to call them, and found out that i owe them more than $200 for PPV movies, that were read on the card, Which they were not seen because there was no connection to Internet or Phone. During the service of Direct TV, I didn't have Telephone service in my house. I have contacted them and searched on their website, that movies can be ordered through the remote control only if it is connected to Internet or telephone line. I have requested to waive the charges as they asured me that there was no way to place orders with the remote control when I connect the service. They have confirm that they cannot waive it becuause I already cancelled the service, unless I get the service back.

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8:14 pm EDT
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DirecTV billing

we were with directv for about 20 years until this march and we canceled our service was told to send back our living room receiver and all the access card which we did paid the last bill of 26.71 then got a bill today for 56.66 for pay preview movies back from 2009 that we did not order and said that they were stored on the access card, because we did not have the receiver hooked up to a land line, their web site says you must have your receiver hooked up to a land line to be able to order with the remote that you will have to call customer service or order online. So how do you order with the remote with no land line Their answer was you get a complimentary for the first few times you use it. really is that one, two, three, four, or five, five is what we were charged for 56.66 I would never tell anyone to use directv they are real crooks.

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harley 57
pineland tx, US
Nov 04, 2021 4:31 pm EDT

I have been with direct tv for several years, it has been nothing but aggravation, they took money out of my bank account that caused an overdraft fee, but of course they didn't want to make good on their mistake, oh excuse me, I was the one at fault, bank waived the overdraft fee thank goodness. I had to call them right after installation, they said it would be $75.00 hmm I thought that was what the insurance that you pay for is supposed to be for. My bill is never consistent, they "gave me the sports package for a year at no charge" what a lie, I canceled it a month later and 3 months later I get a bill for an entire year of the sports package, I called and complained they lowered my bill to what it was close to and of course "we will give you premium channels for 3 months at no cost" my payment has gotten lost more than once but I still get charged a late fee and be told I would have to make the payment, really who would pay the same bill twice. Our here they know your stuck because antennas don't work out here and neither do cell phones unless you get service from them, and now its the same old song and dance they lost my payment again for what they charge every month I should go get a library of dvds I have one that wouldn't cost me who knows what for the next bill I have to call them several times a month STILL and its a vicious cycle month after month after month, luckily I have internet with another company or that would be another aggravation direct tv is the only provider here so they know you can do nothing about except complain and every time I complain 'we will give 2 premium channels for three months" and that is every time I complain it has been such a headache I'm ready to do without tv just to get away from them. what do I do now?

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Reda Adams
, US
May 05, 2017 9:55 pm EDT

I was advised by ATT that if we changed to Direct TV it would be better and also much cheaper. Wasn't convinced that it was better than Uverse nor was it cheaper. On New Years Day we were looking forward to seeing the Rose Parade and the Rose Bowl games. WE didn't see either. WE lost the station it was viewed on. It was a yearly expectations to see those programs. I called and talked to Direct TV and was advised they didn't know if or when they would they would get the station back. I cancelled my service because they didn't keep the stations especially the local station we thought we were getting when we signed up for Direct TV. Now they want to charge us $360.00 for early cancellation fee when they were the ones who didn't keep up the agreement. Also every month they charge us $9.00 late fee for not paying the $360.00. If they had kept the our local channels we would still have Direct TV.

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terry sagaser
,
Sep 03, 2008 3:19 pm EDT

We had directv installed and we received the tivo recording device. The recording device was faulty and had to return the tivo to directv(we had to pay shipping cost) the second tivo also didn't work properly. We shipped the second tivo back and received the third tivo only this time we have to pay a monthly rental fee for the third tivo. Directv told us the third time is the charm. Directv also changed our contract date to the day they shipped the third tivo (also a third time charm I suppose). Why do I have to rent a device that was to be included with the service. I have no control over the quality control concerning their products or the venders they purchase from so why do I get charged monthly for a faulty product from directv?
Thank you

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LaNelle Daughtry
,
Oct 01, 2008 1:11 pm EDT

I feel that I am a victim of a “bait and switch” tactic on the part of DirecTV. I signed up for the Choice Plan after a representative quoted a monthly charge of $39.97 for 4 months and $55.96 after the promotional period; premium channels were included for 4 months. I asked and was told that this was an all-inclusive price except for taxes and $5.99 for insurance. The representative also told me that in August 2009, I could call and the $55 price would be extended for an additional year. I was informed that the first bill would be $67.97 but then the bill would revert to the promotional price. The first bill and each one since has been $89.97. When I questioned the billing a DirecTV representative rudely denied that I was ever offered the $39.97 price. I had taken notes during the initial conversation with Direct TV so I am positive about the terms I was offered. Although, the representative insisted that Direct TV never would have offered me these terms I went on your web site and the terms I was quoted are featured there as one of the available packages.

I was very satisfied with Comcast and only switched to Direct TV after being quoted a much lower price. I am a widow on a limited income and a $50 monthly savings was a powerful incentive to change carriers. Now, I have ended up with inferior quality cable service at the premium price I was paying Comcast. This is not an acceptable outcome.

I want Direct TV to honor the price they quoted me or release me from a contract that was obtained under false pretenses. I have already filed complaints with the FTC, the Better Business Bureau, and the Local Franchising Authority and plan to pursue this matter vigorously until I receive satisfaction.

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Sabrina A. Carraway
Washington, DC, US
Feb 09, 2009 5:40 pm EST

I was given one price for the package and two weeks after the installation was done, Directv went into my bank account and took out an amount that was greater than what was quoted. I spoke with one customer representive who stated that the over payment would be credited to my account. Later, I received a new bill which showed that nothing was credited to my directv account. I have spoke with numerous customer representatives without any help. Then I was told that if I wanted to cancel, I will be charged something like $250.00.

I don't understand why directv goes into your bank account and withdraws payment before services are rendered. In my case they went into my bank account two weeks after installation.

They told me the reason why my payment was high was because my rebate had not be processed. How is that my fault? The company never allowed time for it to be processed since they went into my bank account two weeks after installation.

I am very dissatisfied with Directv and I will tell all my friends and family not to get Directv. Stay with the cable company! I wish I had.

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Disgusted by Dishonesty
, US
May 07, 2009 5:37 pm EDT

Anyone signing up with these people READ ALL THE FINE PRINT! What they tell you up-front and what is written in the small print are usually two different things. After a while your charges inch up and the Customer Service people are USELESS! I don't mind paying for service, but I don't like being screwed - and not not only is their customer service nonexistent, but they screw you over with their pricing. STAY AWAY FROM THIS COMPANY!

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lexanthon
Saint Cloud, US
Aug 25, 2009 6:37 pm EDT

Are Directv's business practices legal? Are you one of those former Directv customers that was violated by Directv's shady business practices? Were you unjustly billed for early termination fees or for equipment that wasn't returned? Or were you one of those customers that was given the run around when dealing with customer service? Or are you one of those customers that was promised the world by their sales staff? Or did they charge your bank account without authorization for charges that were wrong?
Its time we as the consumer stand up and fight for what is right. Its time to organize and spread the word about Directv's unscrupulous business practices.
Follow the link below and leave your comment.

http://www.facebook.com/profile.php?id=1162378253&ref=profile#/group.php?gid=121171914982&ref=mf

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pthompson84
Donalsonville, US
Sep 15, 2009 10:15 am EDT

I am really pissed off with Directv. I owed the $183 which was my current bill, and one past due bill, and they automatically drafted $467 out of my checking acct. I call to get a refund of the difference which was like $267 because I moved, and no longer need the service. I requested my refund in May, and I've been lied to and pushed from customer service rep to customer service rep just to hear 10, 000 different excuses as to why I don't have my refund yet. These people are ripoffs. I need my money now to pay bills I currently have, my money is doing no good sitting in Directv when I don't even have service with them.

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dmctexas
Fort Worth, US
Aug 19, 2010 5:06 am EDT

I have run up against the lack of Customer Service by DirecTV yet again. Installation was a total nightmare, it took serveral weeks just to get the service up and running. The international service did not provide what we were told it would provide and we had to cancel it, which caused undue stress.

Now, they owe us money. What ever you do, DO NOT use paperless billing with what I think is a completely "our customers are only money to us" organization. I can not talk with the department that can resolve my complaint, I have to send them a fax, wait up to ten days for them to respond, probably by carrier pigeon. Individuals I have talked to are uncarring and only treat us like we are thieves. At DirecTv, I think the slogan should be "The Customer IS Only An Open Wallet To Us". They have my money and get free use of it, at my expense and financial loss, they did everything but call me a liar.

If you, like us, have DirecTv, my advice is to get out as quickly as you can.

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j27243
Efland, US
Oct 10, 2010 9:34 pm EDT
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I have been a Directv customer for years. Last year their salesmen called me up and begged me to take some special promotion which gave me all the movie channels and the NFL package. I cancelled the special promotion a few months after that.

Today I noticed a charge on my bill for the NFL package. When I told them I never ordered that they said that not only would they not remove this months charge but I will continue to be charged an extra $50 per month for the remaining 5 payments.

I hate football, and have never watched a game in my life.

Nice little scam they have going there.

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10:19 pm EDT
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DirecTV rip off

A while ago a friend asked me if I could pay a bill for them as they had no credit card. I asked first and was told that it would be a one time charge but now DirecTV is stealing money out my account. I disputed the charge but of course direct finance rules in their favor. I will be furthering theft charges with my credit union and I have cancelled my card.

DirecTV is the biggest cable scam out there and I would not subscribe to them if their services were free. The fcc should put them out of business and I will be filing a complaint with the bbb.

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Regina R
Opelika, US
Mar 10, 2012 6:08 pm EST

I just checked my checking account because my card would not go through Directv made an unauthorized withdraw from my account with out my permission... I called 4 times and they could not even help me out. I was put on hold for most of the time. Now I have an over drawn checking account, an no one could not tell me Why money was taken out of my account. Can you say law suit for theft? I am on my way to file a police report now for theft, an then headed to my lawyer's office after. I will not refure directv to know one . They just rip people off...

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portiaraylee
Winamac, US
Aug 17, 2012 12:07 pm EDT

This company stole $370 out of my account without knowledge or consent. I submitted a form for the theft. Was told to wait TEN BUSINESS DAYS. My bank is in the negative. I had to go to cash advance for money for food for my small children. I owe late fees for bills I can't pay because i am waiting for my refund. I figure I am out about $600 and they won't even compensate me with free channels. I think I should be able to press charges for theft. They are telling me, ten business days, ten business days...i guess thats when i will feed my kids. In ten business days. I have never seen anyone take 10 days to read a fax...must be some kind of a record.

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Don Stoneman
,
Jun 05, 2008 6:46 am EDT

My experience with DirecTV was of being over billed, charged for "free" services with a back out credit not issued until the next month, overly complex billing to confuse and disguise the true cost, scripted customer service from India, poor TV reception, a total reluctance by DirecTV to correct the over billing and to fulfill their end of the bargain and a $400 fee to get them out of my life. This is one company I wish I had never encountered; they are, quite simply, crooks with little to no regard for their customers, other than their bank accounts. I should bill them for the hours spent on the phone trying to get the bill corrected. AVOID THESE PEOPLE LIKE THE PLAGUE!

Valerie
Valerie
, US
Jun 09, 2008 2:29 am EDT

DirecTV is a national consumer rip off retailer. They offer great deals take your $200 immediately and say a contract was agreed to verbally which was out and out lie. Nothing was agreed to unless their service and installation was approved by me.

One day later they took another $100 unauthorized money out of my account and told me that they will charge me another $400. for early cancellation of their "contract» Two of their contracts start that a person over 18 has to be here to sign--no one signed anything I had to leave for a doctors appointment and my husband who is blind was the only one here and is not allowed to sign anything

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Sandra
, US
Jan 13, 2009 8:31 am EST

I signed-up with Directv in June/July of 2007, when I begin my service with them. I was inform that I was required to make a DEPOSIT of $200.00, because of my credit score. I simple asked the Customer Service rep if I complete the service contract of one-year, will I get the deposit back. She then inform me that there is a $5.00 credit each month from that deposit that will be credit to my statement each month. So I asked again what every is left from that amount when my contract is up I am entitle to that amount. She told me yeah. Around mid-August of 2008, I call again telling customer service rep that I can not afford this service and to see if they can offer me something less. When I was told that I would be paying around $115 a month for basic cable. I proceed to ask about the beginning deposit I put down, if I was to cancel can I still get my deposit back. I was informed that after the last payment is received and equipment is returned, it will take 6 to 8 weeks to get my money. I was okay with that. So on December 1st, I canceled my account with them, I asked the question again just to make sure they would not change anything from what I was told earlier. The rep then said the same thing that once payment comes out of my checking account and the equipment is returned then I can get my deposit back. I asked if I could use the money that was there to cover partial of the last payment bill. I was informed no. They have to take it out of my checking account and then equipment has to be returned, then refund process starts. So I did what I was told, they took the money out equipment was returned. I received final bill stating that I do not owe anything. So I sent an email to directv and this is what it says" I canceled the service in November or December, they took the last payment out. I would like to know when will my refund of the deposit is going to be sent out. Please email me back with the information." This is what they wrote back to me." Thanks for writing. Let me inform you that under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is canceled all outstanding charges are billed to the method of payment we currently have on file. The Customer Agreement is available online at directv.com/agreements. Please see the “Payment Upon Cancellation" section for more information. Please be note that with the payment of $154.52 on 12/07/08, you are account balance is now at $0. Thank you for your patience, and for giving us the chance to respond to your concerns." Which as you can see above this is the payment upon cancellation states: “You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date. “This has nothing to due with the amount I am currently asking about. They are stealing money and making it legal.

After I read the email I call Directv to ask about my refund, when I got to a customer service rep I was inform that I do not have a refund coming, the amount that I paid was a fee that is non-refundedable, but a credit that is still on my account that pay $5.00 a month until the money is gone. So now I am looking crazy. So make sure that I am not crazy I ask the rep let me get this right I am paying you guys $5.00 a month for nothing, the rep agreed. I was in amazed now, so I just hung up. I called back a couple of minutes later to speak to a supervisor, when the rep got on the phone they advised me that I still can not get the money back, talking to a supervisor will not change anything I was charged a fee not a deposit. So, I told the rep that I would like to speak to someone in charged, they put me on hold to find one. She came back and told me that the supervisor is on the phone and when she is done she will call me back. So I waited until I got home to call back. This time I am upset. I want to talk to a supervisor so I called back and the rep ask if I am calling back about the deposit. I informed him yes, He told me there is nothing that they can do or the supervisor can do I am not getting it back. So I asked the rep where does it state that at in your contract, he told me that it is a policy that have been the company from the beginning. I informed him that I want something in writing that justify this policy, he informed me that there is nothing in writing that they can give me. So, I asked for a supervisor, it seem as if the customer rep did not want to put a supervisor on the phone, so he comes back with the same story from earlier. That she is on the phone with another clnt and she said she can not do anything. I told the rep that when I called last time they told me the same thing, I do not need him telling her what I want but I would like to do so my self. When she got on they phone, she tells me she can not do any thing, if I have a problem write the payment dispute department. I asked if there is any thing in the contract, the policy, any thing writing that I would be aware of that states that I can not get my money back. She said no there is nothing, but what there is, is me accepting this over phone when I paying the deposit. I need to find a way to get this resolved because if they are doing this to me who else is they doing this to. They have a legal document in invisible ink, that they say will stand in court. If you can please help me because it's just not right.

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RadO71
, US
Dec 28, 2009 1:38 pm EST

My complaint is against Directv. Last night at approximately 10:30 p.m. CST I ordered their NFL Sunday Ticket at the full price of $99. No where did it state that this cannot be cancelled once the season started. At 7:00 a.m. CST I called to cancel before I even had the opportunity to use the service. I was told I couldn't cancel the service. I believe this could constitute consumer fraud.

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Sandro
, US
Nov 08, 2010 2:25 pm EST

They lied about the programing, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is STAY AWAY FROM DIRECTV!

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RarelyComplain
Warren, US
Apr 14, 2013 5:32 pm EDT
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Never EVER pay somebody elses bill with your credit card. It's just like cosigning a loan.Something you never ever do. Direct TV? Hey - it could have been any number of firms. I hope your "friends" are enjoying that free TV that Direct TV will hound YOU for.

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devenstewart4434
Santee, US
Apr 19, 2011 9:43 pm EDT
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ordered directv service and an installer came back to my house to install my equipment and said i wasn't able to get hd so he would come back in a week and give me different equipment he never showed up and two weeks later they take out $93 for service and i call them saying i don't even have directv in my house i have no cable and they charge me a cancellation fee for a product i never had and refuse to give my money back

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heidi009
Little Elm, US
Sep 20, 2009 2:46 pm EDT

I tried to cancel my directv service after 14 years of service and at first the person tried to overtalk me and try for me to stay. I told them I just called and want to cancel and to please tell me how to send the equip back. after a yelling match back and forth because they wouldn't allow me to cancel, they switched me to another dept. was put on hold for 20 min because they said I needed to talk to a supervisor to cancel...got another cust serv rep. he told me he was a supervisor and could help me then he tried to charge me an enormous amt for cancellation fees $400. I told him I was not going to pay then he says he has to transfer me to a supervisor because he really wasnt a supervisor (so he lied) another person tells me oh no now I also have to pay for a 2 yr contract early cancellation fee I told them hey I had your svce for 14 yrs so that doesn't make sense then he tried to tell me that I also had to pay additional fees because when their service was down I had to call and complain and that is now going to be charged for their cust serv person to tell me to plug and unplug an will charge me additional chg for 14 yrs total chgs. Then they wanted to chg me for a receiver their cust svce dept sent because their equipment didn't work and couldn't upgrade their update system so to make a long story short. I would NOT recommend DirecTV to anyone. They must be hurting because it seems they try to rip off their customers. Sad to say because I thought that when economic times got better I might go back to them down the road but NO WAY after the way I was treated I would not have this SLIMY company back!

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DirecTV early cancellation

I signed a 2 year commitment with Directv for a HDTV box and a STD box. In November 2012 they came out with a box with HDMI connection and they said if I have a box with the RCA plug type connection I could swap it out for $20. I did. They said I entered into another 2 year contract because of this. This was a " like for like" swap. It was not an upgrade to the system. I have gone with another provider and Directv said I owe $380 cancellation fee. I really owe them $40 for 22 months of service. I am protesting this through Discover Card.

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Blake Thomas
Springfield, US
Apr 29, 2013 4:22 pm EDT

Mr Prater,

Ready to fight back? Consumer Fraud Legal Services has consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

MikeL DISH
MikeL DISH
Denver, US
Apr 24, 2013 11:45 pm EDT

mkstitch,

I understand your concern and had requested a private message just for your security of any personal information. We hated to have seen you go! What were the offers that were proposed?

MikeL DISH
MikeL DISH
Denver, US
Apr 14, 2013 12:21 am EDT

mkstitch,

It would be my pleasure to help you! I came across your post and wanted to inquire about that. Could you please provide me with some more details in a private message as to what you're referring to just for clarification? I'll look forward to your response!

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M4RK
Scottsdale, US
Apr 10, 2013 4:59 pm EDT
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You should just get netflix like a normal person.

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DirecTV theft

On April 1 my credit card was stolen and a charge was made to direct tv for over 300 dollars. I called credit card company who did their part but direct would not put a stop on this payment! I was told to file a complaint online which Im doing...I refuse to pay some strangers tv bill & would appriciate it if Direct Tv would cancel that payment & credit my card back! You were informed before the payment went through that my card was stolen! I still do NOT understand why this payment was made when Direct was informed in plenty of time to stop the payment! I would also like to know the name of the person who stole my credit card!

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queensadoreme
Hemet, US
May 14, 2009 11:21 am EDT

i ordered direct tv online on monday.tuesday it was installed.i payed a $200 set up fee.8 hours after service was activated it was suspended.i live in an rv park.i moved into my mothers former space after she left.she had direct tv prior.they claim she owes $500.i am now responsible for that debt because i now live here, am related, and had mail sent here in the past.they will not reinstate my service until i pay her debt! how is that fair? how is it legal? and my $200 in non refundable apparently.so i payed $200 for 8 hours of cable.dang that's expensive.can anyone help?

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pissd
Dyersburg, US
Jun 07, 2009 1:30 pm EDT

i had service with direct tv and if you ask me, they are no more than a business of thiefs! Is the economy so bad that they have to steal money from customers? there service is Sh!**y - everytime it even thunders outside...the sat. goes out! we canceled service with them and they stole over $1200 out of our bank account. thats enough money to pay 4 a couple of years of their sh!**y service! the only way they even had our bank info was because i paid my bill once over the phone by debit card...then they took it upon themselves to steal money out of our account...i assume they stole it to pay for all the illegal aliens they employee. I ADVISE NO ONE TO EVER GET DIRECT TV!

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Blake Thomas
Springfield, US
May 02, 2013 2:37 pm EDT

Mr. McGaha,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against Directv. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that Directv pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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marieh
Perris, US
Nov 17, 2009 7:21 pm EST

I have Direct TV for 4 1/2 years I try to get out of their contract because they send me a so box that I never order they went to my bank account and stole $643.92. I went to get the money to pay my mortgage they take it. I agree to go to Direct TV in order to get my money back as sales person they money will go back in my account in 48 hours. After 48 hours when I check that when I was told the money will be in a form of credit in my Direct TV account I went back to square again they are thieves stealinh money in my account for early termination fee after 4 1/2 yaers and $175.00 for DVR box.

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DirecTV misrepresentation of product

I was on the phone for over an hour with a "supervisor" in January 2013 before we agreed to switch from Comcast (maybe more expensive but significantly better customer service and no contract). I made him verbally verify a list of things I wanted and he told me we would get these specific channels (HGTV and a couple of children's channels) with the lowest package. I also made him verify the call was being recorded so I was assured they would honor what he was quoting me. I was told we had 30 days to review and could cancel with no penalty. First issue: he told me we would get DVR included, and turns out that is $25 extra. We didn't get the very specific channels I asked him about. We didn't get our bill within that time period to verify. I called today and spend 68 minutes on the phone talking to (1)Brandon in Customer Service (2)Kelly in Program (2)Tony, a Supervisor with A DirecTV call center, and (4) Jessica (who I was told would be in the customer care center but would not give me her position, just told me she did a lot of things like programming, equipment, etc.) Every one of the told me (1)they couldn't pull the call to verify what I was told, (2)They wouldn't honor the quote given, couldn't give me the promised channels without charging me for the next package up, and (3)when I advised I wanted to cancel my contract due to misrepresentation, they told me I would still have to pay the penalty (basically, the rest of the 2-year contract). When I spoke with the mysterious last department, Jessica told me that MAYBE corporate could pull the call but she wasn't sure. She said there is no phone number to call them, that the only e-mail was through the DirecTV website (when I told her I wanted an outside address so I could use my own e-mail address to follow up, she told me that didn't exist), and that I could always mail them a letter to P.O. Box 6550/Greenwood Village, CO 80155. In the past, I have rarely experienced such poor customer service. I wasn't asking them to go by my word, I asked them specifically to pull my call so they could verify. Apparently that was pretty scary to them. I asked what measures are in place to protect consumers from misrepresentation and not one could tell me. I am overwhelmed with frustration, and that apparently from all these reviews, they are scamming and GETTING AWAY WITH IT!

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thinid
Boise, US
Mar 25, 2013 5:57 am EDT

MirLim, Please use this link to contact DirecTV's Office of the President:
http://www.directv.com/DTVAPP/global/contentPageIFnorail.jsp?assetId=P4960016#h:530.927
This is the department which handles situations similar you yours. You should receive a reply back within 5 business days.
1) Calls are recorded, however, customer service representatives and supervisors do not have access to every call, certainly not while remaining on the phone with a customer. Quality Assurance is a different department from Customer Care and they have access to the recordings. With multiple contact centers throughout the country, the supervisor you spoke with in January may not have even been in the same geographic location as Brandon, Kelly, Tony and Jessica.
2) When the technician came to install your service, did he present you with a contract to sign? This would have included all disclosures on your account including fees.
3) At the end of your call in January, when you agreed to sign up with DirecTV, were you transferred to a verification department/specialist who reviewed the terms of your agreement, to include costs?
4) For future reference, every call is automatically logged whenever a customer calls in about their account. However, it is the Employee ID number that is attached to the call log, not their name. Instead of a name, you need to ask for their Employee ID number. This is the same with most organizations when you deal with a customer contact center. There could easily be 500 "Jessica's" employed by DirecTV at any given time.
5) I am very sorry to hear about your negative experience. We do have several measures in place to protect our customers against misrepresentation. These required call components include disclosures of all fees and contract terms prior to submitting an order. Please use the link I provided above to contact the Office of the President at DirecTV, they have the resources and access to thoroughly investigate your situation and make whatever corrections are necessary.

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DirecTV service

Only 3 months of service and I was not completely satisfied. I didn't get my sports package free for signing up, when I was told I would get those channels. To many problems in between the third party and the DTV. And worst of all, bill came up to $206 + $400 early termination + $300 for each box. I would never never never go through them again. I haven't had cable with them for a few months and they where finally able to get to my debit card when funds where available.

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sidney norman
herr, US
Jul 11, 2012 8:45 pm EDT

I been watching nick for a verging time and I'm sad its gone now my life is inside out

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czdday
Cumming, US
Oct 30, 2010 5:16 pm EDT
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It seems that Fox News is blocked in our area for the pre-election weekend! Why?

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jeff
Marina del Rey, US
Dec 18, 2008 2:06 pm EST

forced into new contract without being informed after directtv replaced defective dvr.

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Radar
Hoy Hil, US
Aug 22, 2008 6:43 am EDT
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Service technicians phobic about wind blowing ladder down to fix the satelite. I'm now day 5 without TV and we lost are only source of information about Tropical Storm Faye. The satelite went out during a tornado watch-two left in the watch when the satelite went out. I had to make a deal for help with a friend the next day to learn emergency information. I would reccommend eveyone stay with cable as it's not the first item to go during a severe storm. Also I'm giving DirectTV a timeline to come in and fix the TV -if they dont' do it by 11:30 AM Saturday I'm going to tell them a man with seizures is handling the problem and I'm going to call the local news and spill everything I know about DirectTV

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bounder98
Aransas Pass, US
Apr 07, 2011 11:00 pm EDT

We signed with Directtv. We were to pay 29.99 plus tax. Our first bill was 69.00 second was 72.00. Called to find out what was going on, they said it would take 6 to 8 weeks to have it settled. After the 3rd bill of another 69.00 dollars we cancelled our credit card with them. Tried dozens of times to speak to them, emailed them, no replies! So after 5 weeks of no t.v. service, we went with cable, now direct is trying to sue us! Please listen to me, do NOT use them, they lie to get what they want, they lie to over charge you. Their employees are so under trained they should not be allowed to sell service. We are seniors, on a fixed income, we feel we have been scammed by "big business" when is this country going to stick up for the small people? If we had been charged the correct amounts, we would have stayed with them, but cable service even advertises that they charge the amount they state, "not like other service". Be careful, we are not the only ones, thousands also have the same troule.

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disquested
Omro, US
May 06, 2011 5:53 pm EDT

Customer Service for us has been a true test. Right from the install of the equipment... The installer never took the time to go through the installation with me as promised. He installed and left as quickly as possible. That is when the fun began. It did not work properly from the start. It would cut out the program (freeze up) and give us the message of not receiving the signal... then gave us a code number 771A. We went through the steps advised on screen to fix the problem but that did not work either. Finally a call was made to them to get help in fixing this problem. You call them only to get put on hold and get a message that you have a little over 10 minutes waiting time... that happened 3 times... finally a little over 5 minutes... that happened 3 times... then a little over 3 minutes... and finally 2 minutes ... twice... then I got a person. (LIKE OUR TIME DOES NOT MATTER TO THEM.) FINALLY we were told that they would schedule a service and it would happen within 2 days. So for two days I was watching a program and it would freeze up. For two days this happened ... finally the guy came and installed a new piece to the dish. He left in a hurry again. And an hour after he was here it started to happen all over again. PROBLEM NOT FIXED. So another call was made and it went just like the first call... put on hold for over a half hour before finally getting connected to a person. Once again I was told that a service call would be set up for us and to expect it within two days. Then I remembered the guy that had installed it had called me, so I found his number and began calling him directly. He said he would come that day but I would be his last call of the day. Just before 5 p.m. he called me back and told me he would have to come the next day he was out of the area and it would be dark by the time he got back. The next day... a call came from him telling me he had 3 installs to do first. Again no show and this time no call back from him. I finally got myself a folding chair and sat in the laundry room to watch the tiny TV that is still hooked on the house antenna to watch the Royal wedding. With an occasional shout from my husband to tell me the big TV was now working. Soon I would be running back to the little TV when it would freeze up again. This happened all day long. Another call came from the service man saying he could not make it again to fix the problem ... until tomorrow. That took us to Sunday and it was announced that it would be on his day off and he was willing to do me a big favor. (A bit of a guilt trip was in his tone.) I held my ground that he should come and that I would AGAIN sit and wait for his arrival. (My husband went to church alone.) He arrived home and still no service man. Then I got a call telling me he was waiting for his x-wife to come and pick up his son and that he would come as soon as she picked him up. (Another guilt trip.) Finally he arrived. I told him that since I was always getting the same message of 771A that he should check the black box first... I thought that was the problem. He did that first and ... YUP THAT WAS the problem. He replaced that and ever since the service has been working. Funny thing is ... I had told him that I thought this was the problem on his first call back and he never thought it could be the problem. Oh ya... I also called to get it set up with the company... and went through the calling experience for the third time. So I want to share our experience with you so you can be prepared for the lack of service that you get from DirectTV. My suggestion to them is... hire better help and more of them, to service your customers. When our contract is over... we will go back to our antenna. Unless they can improve their product and service... in time I am sure they will just fade away. Oh ya... one more thing... I was promised that if the guy had to come back again we would get another 3 months added to our free viewing experience with movies. Funny thing is... now they do not answer my calls... I get a message that they will call me back... but two days have passed and I have not received a call back. So much for the promises that they give you. Good luck and if you haven't gotten DirectTV yet... think it through long and hard before you make your decision.

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Elmer D Kloos
Union, US
Apr 14, 2012 11:53 pm EDT

To summarize what has occurred with DirectTV the following is what has happened:

DirectTV was ordered 3/6/12 - the $29.99 package which included free equipment, free installation, free Showtime for 3 months, free protection plan for 1 month. It was ordered with the specification that the dish be mounted on roof on existing mast, one receiver with the ability to use an additional TV with a device that the remote could communicate with.

On 3/8/12 the equipment was delivered and installed. The installer indicated that he could not mount the dish on the roof (against their policies) and that DirectTV did not have the capability to communicate additional TV with one receiver.

Consequently DirectTV was contacted to fix the problem. Nothing happened. The BBB was contacted and someone from "the office of the president" call to correct the problem. It was decided that DirectTV would install an additional receiver at the cost of $1.00 per month to correct the misinformation given by the original salesperson. On 3/22/12 the installer came to install the additional receiver. In doing so he indicated that what was on the work order could not be done with the equipment originally installed since the equipment was obsolete. He installed the equipment needed to correct the problem.

A bill was sent charging charging for all the equipment plus a charge for the free Showtime. DirectTV was called on 4/13/12 to correct the billing. The first agent spoke in way that was ununderstandable, the second agent was incompetent and could not understand what was to be billed. This second agent issued credits and shut off the free Showtime. What this agent said and what appeared on our on-line account were different amounts. The amount on-line was paid as an act of good faith. The person in the "office of the president" could not be reached since the PIN number given was no longer valid so it took 1 hour to get a result the is unacceptable.

What I should be billed is the following:
29.99/month entertainment package
1.00/month additional receiver
0.00 for three months for Showtime
5.99/month protection plan
Total 36.98.

Thank you,
Elmer D. Kloos

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rumplesteilsken
46131, US
Mar 19, 2013 12:37 pm EDT
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I told direct tv to remove me from their mailing list due to an advertisement I seen with them in the swimsuit edition of sports illustrated. It said basically to the guys that you could get the full version of it on their cell phone, and gave instructions on how, then a few pages later said to the effect of "if your girl dont like it dont tell her". A media company promoting dishonesty. Because of the porn men have available today, and the the hundreds of times my husband went to strip clubs behind my back, we are ending a 30 year marriage. Media and other guys send the message to guys that its ok to be dishonest, and lie, and sneak around. And if they are promoting that in their advertising, what are they showing on their stations? Thats just plain wrong.-

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LetFreedomRun
Cumming, US
Oct 30, 2010 6:03 pm EDT

I think anyone who listens to the Progressives in this country (from either party) will not like what they get in the future. George Soros is your new puppet master. Good luck with the future of America in his hands, or should I say world order.

Once you get your wish, you won't be able to turn it off like a switch. The American dreams will be just that, a dream.

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Hurl
Memphis, US
Apr 14, 2009 2:03 pm EDT

These guys are absurd. I've had one of their little cheesy recievers, probably cost them $9, for 5 years (at a rate of $5 per month). It dies and when I call to return, I am told a new one will cost me $21 and I have to commit to them for another 12 months.

I'm going back to rabbit ears.

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9:24 pm EDT
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DirecTV improper billing procedures

Looking for as many customers with Directv, I am looking into a class action suit against directv. They are stealing from us consumers, every month my bill is different, I was told that if I were to move, that there would be NO charge, I moved, and received a $570.00 bill. My E-mail is. doug.mock.[protected]@gmail.com
This company needs to pay for all the money it has taken from us consumers.
Please reply to this message. We as consumers need to make a stand
It's time for them to pay for their lies.

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DirecTV small defensless dog being killed

Every time I see that commercial it makes me ill and for some idiotic ad agency to think that up and then for some executives at Direct Tv to think its funny to have a poor little dog picked up taken scared to death then killed by being clawed and pecked to death is sickening! Does he sit and watch snuff porn for fun also?! My mother in laws poodle who she treated all 3 like her kids one was taken on a camping trip. None of us thought our recorder filling up is worse! It was traumatic! She had to go to the hospital! Pets are family to many ppl and I hope to god not one of the idiots involved in that commercial have a pet they even remotely act like they care about or that their wife husband or kids care about! Or ur a horrible hypocrite and need to tell ur little girl why u think it's so funny if her 5lb dog gets taken and killed! Oh and but atleast her recorder isn't full! I know after u show the little dog getting taken everyone knows what happens next the dog is killed in a horrible way. Either at the nest or they drop them and claw them and peck em to death or if they are to heavy they will kill them right in front of their family! Then they can hear the puppy crying and screaming the whole time! Not just as its being flown away! Maybe next time you guys would like to show that instead?!?! I know my Dads friends Pomeranian was killed in their yard and they walked out to that! I bet that would be real funny! You see I have 3 dogs 1 big one 45lbs 2 small ones 10lbs and 5 lbs. Ive been married for 6 1/2 years my husband has a very good job I stay home but we only want FURbabies! I bring them to the puppy park almost every day they have play dates and friends. My Mom and Grandma and Grandpa have stickers on their cars that say "I love my Granddogs" Bandit loves going to grandmas! They have birthday parties! And their are many many furbaby mommy and Daddies like me! So right after u have that bird kill that Defensless small dog and say having ur recorder full is worse then that. Have the next scene be a mom with a one yr old in a stroller in a busy shopping center and have her get distracted for a min and then have her child kidnapped! Hahahaha isn't that hilarious?! But here's the kicker u need to make sure u show the viewers the child is for Sure killed by some crazy psycho! Like the bird! U didn't just show the dog getting lose u showed a scene where anyone knows what happens next! And many ppl have been traumatized by it before as with this! So then show like who the kid was taken by and their wrap sheet which would need to include horrible crimes against kids! Hahaha then u turn and say having ur recorder full is worse right? Or I guess u could show the parents at the funeral... So show the kid taken then say having ur recorder fill up is worse then show the parents at their kids funeral? Cause I know some ppl don't understand and I don't care but if something happened to one of my dogs it would be like a child. U guys are sick I hate to think what else u enjoy to watch or see! Dog fighting, snuff porn, ### fighting, animal abuse... Just gross ppl and ur Nasty families. Ur whole household shouldn't be able to have animals if u think that is funny! Like Vick saying why should his kids suffer? They suffer cause their Dads a POS! A kids parent who had a DWI and can't drive them to and from friends houses and soccer games can't uses them as an excuse! Vick can tell his Kids I'm a POS I did this and I'm sorry u can't have a family dog cause of me but we can volunteer at the humane society and u can walk and play with needy dogs there!

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DirecTV false charges

I had Directtv for approximately 6 -7 years. When I upgraded four years ago they charged me an additional $ 86.00 due to my card showing that I pushed a movie (PPV) I informed them that I do not have my phone line hooked up to my directtv box. i was informed that they have no way of knowing this and i need to pay the bill. i also explained to them that I have a password on my PPV account and there was NO WAY I could order anything without them knowing. I was stuck paying for services that I did not use and they threatened me with a larger bill because I was on a 2 yr contract. last year, I got married and moved out of my house, cancelled my directtv account and returned all equipment. Bill was paid in full. Received a bill 3 month ago for $63.00. Once again, they added charges for movies I DID NOT ORDER. Now i Have a collection agency calling my cell phone during work, dinner, sleep and in the early mornings. I would NEVER recommend this company to anyone. they are crooked!

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7:25 pm EST
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DirecTV everything

I have called direct almost every month, since i've had service.
I have only 1 statement for you: get your act together!
To this day I have not had one bill be the same.
The customer reps, know nothing. Not one time have I spoken to an english speeking person!
They have continued to over charge me, this month I received a $570.00 bill. Your ads on tv, are miss leading to the consumers.
I was basically called a lier today, I was told that I did not return a box that did not work, funny thing is, the installer took the box from me, and said, that he would return it. Well, I guess he did not!
Tired of trying to communicate with idiots, I want the direct phone number to the ceo, but that will never happen, hell, he or she, would probably never have the guts to talk to the people that make him filthy rich.

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Update by d mock
Mar 18, 2013 9:29 pm EDT

Jim Green 1958, yes I agree with you 100%, I am working on getting enough support, to file a class action suit against Directv, please let me know if you're on board. doug.mock.jr@gmail.com

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Ian
Simpsonville, US
Jan 30, 2009 9:01 am EST

Trying to cut back on our monthly outgoings, we decided to try Direct TV bare-minimum service, which turns out to be cheaper than our local cable. So I ordered the package online, chose my installation date as Jan 9th, selected my DVR box that was "free" after an instant $100 online rebate and felt pretty clever with myself.

That evening, I received a call at home from an account confirmation specialist. Turns out the date I had chosen was not actually available, and I had to wait till the 14th (and I had already booked a day off work). Also, I was told that I had to pay $100 for the DVR box. I argued that I had been given an instant $100 rebate for the box and it should be free, but I was told that I was mistaken, and the lady checked her system and confirmed there was no way it could be free. I didn't have the computer I ordered it from at the time, so could not argue (I later checked, and sure enough, it should have been free).

So I go to work, and book Jan 14th off work. The next day (the 7th) I get a call from Direct TV installers saying they'll be there "within 15 minutes". Luckily my wife was home at the time to let them in. This was getting to be a joke.

I rushed home to see what was going on, and the picture didn't even fill the screen. The installer dismissed it and said I could just play with the TV settings later on to get it to fit and he left. I tried everything with the TV and the box (I'm pretty technical) and it wouldn't fit. I called Direct TV and was told I would have to pay an additional $10/month for the HD service to get it to fit the screen.

I was livid by this point, went to bed, woke up the next morning and there was no picture at all... nothing! That was it, I called Direct TV (about 15 hours after it had been installed) and told them I wanted to cancel. I was told that because it was within 24 hours there would be no charge to my account, and that they would send a box to ship back the DVR. Less than a day later, they took $488 out of our account. The bank wouldn't stop the payment, so we called Direct TV and they said "Oops, we didn't mean to, we'll get it back in there within 72 hours". 72 hours later, no money, so we call again and are told it'll take 6-8 weeks to get our money back! After lots of shouting at them, they get a supervisor who says he can do us a 'favor' and have it in there within 3-5 business days.

Direct TV are absolutely useless. They have not done a single thing right since the first interaction with them. They still owe us over $600, have said they'll pay it back, but there is no sign of anything and I'm not holding my breath. That $600 should be covering some of our mortgage payment. Don't ever give them a credit or debit card number, because they'll take money from you in an instant, and getting it back is like pulling teeth

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Jim Green1958
Gulf Shores, US
Mar 14, 2013 5:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The reason you cannot get anywhere is that you are talking to people in the Phillippines that can speak English but do not comprehend English. Next time you call them, ask them what country that are in and if they can transfer you to a person who speaks English as a first language. They cannot.

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Not Happy W/dtv
Fairview Township, US
May 02, 2011 9:10 pm EDT

I wish I would have looked at the complaints before I bought in to their LIES, Now I have hard ware stuck in our roof, holes in our deck, wires hanging down on the side of our Home . All of this the installer could have repaired before he left witch he chose not to do . Now you call at the people you get cant do any thing about anything for you either, get an estament for damages, I guess you take the paper with the complaints to the out house with you .
What a company, I can not recomend them to anyone !
My next call is to the PA PUC >

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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