DirecTV
reviews and complaints

i have been with direct tv for probably 15 years or more they keep taking channels away from package my price keeps going up. first they took away soap net tv now they took away weather channel and replaced with weather nation. well weather nation never shows ny central ny that is. Hey people there is a whole state here not just the city. at least on weather channel i had alerts when we have bad weather in our area. weather nation does not do this and all they show is calfornia . i

Direct tv is without a doubt the worst satellite tv provider! In september of 2013 i ordered their basic entertainment package ($54.99/mo) with free installation, 1 hd dvr receiver for our main tv & 2 basic receivers for the other 2 tv's we have with no up front cost. After going over all the information with the rep and scheduling a date/time to be installed i was asked to provide credit/debit card information... I explained to the rep that i would be mailing out my payments i was told in order to complete the scheduling process they needed to have a "valid" card on file which would be charged $5.00. After having a half hour long debate with this rep i finally gave in and provided him my pre-paid debit card information and paid the $5.00. I also made it clear that i would be mailing in my future payments and did not give them permission to charge my debit card unless i called in to make a payment via debit. The following week two (Rude) technician's came to do my install which took 3 1/2 hours for only our main tv! I was told by the techs that their work order only had the one tv w/hd dvr receiver listed. While the techs were working to install our main tv i called direct tv to find out why the 2 other tv's were not being installed and was told by the dt rep that each additional basic receiver would cost $100 each to be installed and i would need to pay $200 that day (Of course they offered to charge my debit card they have on file!)... By this time i was disgusted and told them to just install the one tv, no way was i going to pay $200 just to have 2 additional receivers! The channel line up on my package was terrible! Most of the channels my family enjoys we didn't get (That was another wasted phone call to direct tv). I paid my first bill and after two months of having direct tv's piece of c*** service we had on our one tv i had enough... Called the cable company i've always used to get reconnected... Then called direct tv, gave them my blunt & honest opinion, cancelled my service and happily returned their equipment. Only 2 1/2 months in dealing with this direct tv nightmare... It continues. After reviewing my debit card statement i found that dt attempted to charge my card on 1/9/14 so i went online just two days ago and set up email alerts on my debit card transactions to see what they were trying to charge to my account. About 10:30 pm 2/1/14 i received five separate email alerts showing that direct tv attempted to charge my debit card various $ amounts totaling $2, 049.15 in one day! I no longer use this card for direct deposit of my pay check. I recently filed my taxes and did use this card to have my refund direct deposited onto! These charge attempts by direct tv have got to be illegal in some way any information or advice on how to get this issue seriously looked into would be helpful. I'm sure there are people out there who are or could be in a serious financial crisis based on the cc/debit/checking information direct tv forces you to provide just so they have a "card on file!"

Today I viewed a television commercial that was inappropriate and distasteful.
The commercial depicts a city in turmoil with panic and pandemonium in the streets, a real free for all depicting an elderly man falling victim to a rioters sucker punch to the stomach! Listen, we all too often we hear about our elderly population falling victim to assaults by young hoodlums often with fatal consequences’ This, I guess was humorous to the ad executives, a twisted humor that somehow glamorizes or normalizes assaults on the elderly. I find this twisted and disturbing.
This commercial is a campaign for Direct TV. Don’t get me wrong Direct TV has had a good track record on funny commercials, but you get a failing grade on this one!

My sister in law's credit card was used for the initial set up of the account #[protected] and it was made clear to Direct tv representative that my sister in law's credit card information was only to be used the one time. Since then her card has been charged three times for payments on my account which has caused she and my brother serious financial distress. I would like for the funds taken in both November and December 2013 to be returned to her card immediately.

My daughter, Janelle Stegeman had Direct TV installed at her home, at 3063 Goldfinch Ct. several months ago. She asked me to use my debit card, one time only, for them to start. She was to take care of the bill from then on. Direct TV actually charged me for two more
months until I told them to stop deducting it on my debit card, so they stopped.
This morning, I discovered they had deducted $683.22 from my account with no warning.
This overdrew my account very seriously so now I will have $35.00 charges coming in for
every bill that comes in to my account.
I want my money refunded as quickly as possible because this is not my bill and I have not received any service from you. It is not right for you to charge me for someone else's bill.
Please take care of this immediately.

I just got of the phone with direct tv, to ask about a service that I was being charged for and never used, it was the nfl ticket.
I was given this service free for one year, never used it so I never paid attention to it, my fault. I told the customer service person that and told her I wanted it stopped, and asked if since I never used it could the bill be adjusted for the last charge on my bill. I was told no.
I guess my complaint is why do they keep charging you after the free period ends? Why don't they terminate the service? My problem is I have them on the billing plan where they automatically take the money out of the account, my fault again. It seems like in this day and age that's the only way you can get services anymore. I know I can't be the only person out there that this has happened to. Also why do they make you sign a two year contract, it makes me feel like I am in a cage, your are trapped, that is what I told the direct tv rep, and her answer was your right. To terminate my service with them it will cost me a twenty dollar a month penality till the comlpetetion of my two year contract, comes to about one hundred dollars. This does not seem fair, why do I have to be charged for something I don't want, that's seems like I am being extorted.

Sent money order for 29.97 August 14, 2013 found out money order was cash on August 30, 2013 money order was never received found out money order was cashed My Direct tv was cut off because of this and need and want to be reimbursed or credited for it I want my service restored and my account up to dated.

I spoke to direct tv for 5 days. It was a total mess on their part. This included 3 or 4 different account numbers. 1. 131`00130, my fathers [protected], #[protected]. I spent 5 / 2 hours on phone last week to straighten tis all out. The last people we spoke with at direct tv was the investigative dept. At the end of the call thursday 08 / 29/2013 it seemed to be ok. They told me to call and set up a new account. I did this today 09/02/203 and they gave me account #[protected], I paid them $ 28.00 and they promised all kinds of free services. I scheduled this for saturday morning 09/07/2013 as hook up date. Now today I get a call from you know who (Direct tv) who tells me again I can't have this. This is after I paid therm. Now this call they tell me that because I had an account in nj years ago I cannot get a new account. I can only transfer my service from nj to ny and they want $ 200.00. Number one I do not own a credit card. I offered vto give a electronic check but they would not accept this. I am disabled and cannot get out of my house to easily. I told them I would pay the installer when he gets here. This also was unacceptable. This all started because my father just died and I wanted to change the account into my name. This is the aggravation you get for being honest. I am planning on hiring an attorney because I had to take nitro for my heart condition due to thee problems. I have all the names and id's on who I spoke to. Direct tv you should be ashamed at yourself. If they get this fixed before the end of today I will think of keeping direct tv, if not hello dish network

Directv charged my bank account a total of 417.00 dollars this past weekend without my approval. I had 317.00 dollars on the 19th of July taken out my account . and on the 20th an additional 100.00 dollars. I understand that the Directv account holder Latoya Hill was behind in her bill. but the account is not mines or in my name but I was charged for it. I helped Latoya over a year ago get the Directv started cause she needed a bank card and we in a relationship at the time, so I did. but we r no longer together and Directv charged my account for her past do payments or something but I was never told that I would be charged for her . I also never approved for u all to charge my bank account. Nor was I told or informed that Directv took the money out my bank account, witch cause my bank account to be over drawn by the amount of 100.00 dollars

We are fighting the cost of the early disconnection, we spoke with a representative about disconnecting because we were moving and we didn't have the dish that long and they said they would waive the early disconnection fee to my son. I called the first time and then they would not talk to me because they had to talk to him so we called and he gave them permission to talk to me and when I did speak them they verified that they would waive the early disconnection fee, My son is 21 and just starting out with establishing his credit and he does not need this bill hanging over his head and we did return all the equipment per your request and with the boxes you provided.

The account number is [protected] and the name is Dustin Lyons and my name is Annette Lyons (mom of Dustin)

Thank you and hope to hear from you soon and hopefully we can get this matter resolved and my son can go on with it over his head.

Being a sam's club plus member I assumed that the directv sales rep in their store was going to be honest with me about getting directv in my new home. On march 29, 2013 I went through the representative that directv (Now I find it was a smart circle sales rep) had in their store. After having my credit hacked and lost $ i've had my credit 'blocked' so that no one will give my credit score to finance anything. To get new directv service installed there were no 'upfront fees' for the equipment but they required a deposit of 1/2 of the contract or 12 months service paid in advance. I signed a 24 mo. Service contract, gave them a deposit of $945.18 plus the $19.95 fees they required. The serviceman came out and installed the service. The following month (May) I received a bill from directv to my surprise saying I owed them money. Where was the money I paid upfront that was to be credited to my account for each month for the first 12 months? I also had 2 of the genie client boxes switched out for standard boxes in april as they wouldn't work with my equipment and was charged an additional 69. + taxes for them. I've been around and around with directv and no one can help me but to tell me that the money I spent now was for the equipment and a $300.00 non-refundable deposit. That I was 'mis-led' by my sales rep and the directv person who did the credit check over the phone at sam's club on 3-29. So sad for me! I'm out all the money and they won't do a thing about it but send me more bills and charge me $480. Add'l if I choose to discontinue the service with directv. How sad! I'm a small business owner and if I treated my clients this way I wouldn't have any. Smart circle and their representatives obviously aren't trained to tell the truth and directv is getting a very bad rap for the lies they're telling.

In march of 2013 direct tv sent me packaging boxes to have their equipment returned i put a dvr box and a standard box along with 2 remotes in the return packing boxes... At the end of march it was picked up by fedx and they didn't need me to sign nor did they give me a receipt for the pick up... I have tried several tracking numbers all which came up invalid ... I would love to return to having satellite tv from direct tv but there is a equipment charge on my account saying that they have not received it when indeed i did return it... Please help me to locate on its where abouts is please... My account# is [protected] and i have 2 numbers you can reach me at [protected] or [protected] thank you George Wright.

My name is sybil hughes and money was taken from my bank account and i don't even have services with your company. I would like to know why this is happening and i would like an explanation, i would also like for my money to be put back into my account.

I have been trying to return direct tv's equipment for over a month since discontinuing their service. The boxes never arrive and the company refuses to give me a tracking number. They are now threatening to take money out of my account. This company is running a huge scam! Beware!

on april 26 2013, a withdraw from my checking account in the amount of 160.00 was taken. I ma not even a customer of direct tv and I never have been because of this my account was overdrawn and have checks come back with overdraft charges also incurred. I am very upset, and this is bad business on their part for not verifying approval before debiting my account. I want that money back as well as any incurring fees and charges because of this negligent claim on my account.

Direct TV made a withdrawal from my husbands checking account today. We stopped our service in August of 2010. Contacted customer service and they verified that We owe nothing and they do not show any transactions on our closed account. The withdrawal was taken from an old seldom used account. The withdrawal caused an overdraft and a fee. I have faxed all info to number given but now have to wait at least five business days for a response! It didn't take them five days to withdraw the funds! So ticked!

I was charged an overdraft fee because on the website it saied the payment was due on 5/1/2013 and they took the payment out on 4/30/2013 and it gave me an overdraft fee .I would like to know if i would get the money back of$38.50 thank you

I was a Direct TV customer for many years, I lost my house and move to another house that could not take the service with me. I canceled and after 2 years that i was able to pay for my own TV service. I went back to Direct TV and they offer me a good package as a new customer, not as a returned customer. The package that they offered me was not connected, I called to get the package that i was offered, Direct TV was not responsible for the offered. Everything was connected, couldn't do much about it after having a hard time with their customer service. A few days that I had the service, someone in the house notice that one of the receivers was showing PPV movies, which I called to Direct TV to make sure that no-one can order without my consent. They confirmed me that there was nothing to worry about, as none of the receivers were connected to the Internet or telephone line, that there was not way that something can be ordered with the remote controled. After 1 year of service, I decided to cancel the contract because they increased the price on the package. I was paying more than $100 a month, and i need to pay $220 for 11 months remaining on the contract, which I agreed to pay, I was going to save more than $1000 on the remaining 11 months. After I returned the Equipment, without any authorization from me, Direct TV charged my credit card, I didn't do much about it, because I was aware that I need it to pay them that amount. After 1 month of cancelation, I was on the hospital when I got a message from Direct TV to contact them regarding my account. Three days after I got out from the hospital, decided to call them, and found out that i owe them more than $200 for PPV movies, that were read on the card, Which they were not seen because there was no connection to Internet or Phone. During the service of Direct TV, I didn't have Telephone service in my house. I have contacted them and searched on their website, that movies can be ordered through the remote control only if it is connected to Internet or telephone line. I have requested to waive the charges as they asured me that there was no way to place orders with the remote control when I connect the service. They have confirm that they cannot waive it becuause I already cancelled the service, unless I get the service back.