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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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4:47 am EST
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DirecTV unauthorized charges to my pre-paid debit card - $2, 049.15!!!

Direct tv is without a doubt the worst satellite tv provider! In september of 2013 i ordered their basic entertainment package ($54.99/mo) with free installation, 1 hd dvr receiver for our main tv & 2 basic receivers for the other 2 tv's we have with no up front cost. After going over all the information with the rep and scheduling a date/time to be installed i was asked to provide credit/debit card information... I explained to the rep that i would be mailing out my payments i was told in order to complete the scheduling process they needed to have a "valid" card on file which would be charged $5.00. After having a half hour long debate with this rep i finally gave in and provided him my pre-paid debit card information and paid the $5.00. I also made it clear that i would be mailing in my future payments and did not give them permission to charge my debit card unless i called in to make a payment via debit. The following week two (Rude) technician's came to do my install which took 3 1/2 hours for only our main tv! I was told by the techs that their work order only had the one tv w/hd dvr receiver listed. While the techs were working to install our main tv i called direct tv to find out why the 2 other tv's were not being installed and was told by the dt rep that each additional basic receiver would cost $100 each to be installed and i would need to pay $200 that day (Of course they offered to charge my debit card they have on file!)... By this time i was disgusted and told them to just install the one tv, no way was i going to pay $200 just to have 2 additional receivers! The channel line up on my package was terrible! Most of the channels my family enjoys we didn't get (That was another wasted phone call to direct tv). I paid my first bill and after two months of having direct tv's piece of c*** service we had on our one tv i had enough... Called the cable company i've always used to get reconnected... Then called direct tv, gave them my blunt & honest opinion, cancelled my service and happily returned their equipment. Only 2 1/2 months in dealing with this direct tv nightmare... It continues. After reviewing my debit card statement i found that dt attempted to charge my card on 1/9/14 so i went online just two days ago and set up email alerts on my debit card transactions to see what they were trying to charge to my account. About 10:30 pm 2/1/14 i received five separate email alerts showing that direct tv attempted to charge my debit card various $ amounts totaling $2, 049.15 in one day! I no longer use this card for direct deposit of my pay check. I recently filed my taxes and did use this card to have my refund direct deposited onto! These charge attempts by direct tv have got to be illegal in some way any information or advice on how to get this issue seriously looked into would be helpful. I'm sure there are people out there who are or could be in a serious financial crisis based on the cc/debit/checking information direct tv forces you to provide just so they have a "card on file!"

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karencook8
Decatur, US
Feb 17, 2014 11:02 am EST

I was told that I would have to pay 24.99 per month, for 12 months when I signed up for new customer service for my cable service, now it have went up to 63.00 a month. This is false advertisment

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6:59 pm EST
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DirecTV untasteful commercial

Today I viewed a television commercial that was inappropriate and distasteful.
The commercial depicts a city in turmoil with panic and pandemonium in the streets, a real free for all depicting an elderly man falling victim to a rioters sucker punch to the stomach! Listen, we all too often we hear about our elderly population falling victim to assaults by young hoodlums often with fatal consequences’ This, I guess was humorous to the ad executives, a twisted humor that somehow glamorizes or normalizes assaults on the elderly. I find this twisted and disturbing.
This commercial is a campaign for Direct TV. Don’t get me wrong Direct TV has had a good track record on funny commercials, but you get a failing grade on this one!

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j9murch
Lindsay, US
Jan 18, 2014 1:10 am EST

Really annoyed by the constant barrage of commercials selling phone sex and "SteammateTV.com" on Spike TV. Adults cannot view shows without having some barely 18 offering her services.

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12:15 pm EST
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DirecTV payment dispute

My sister in law's credit card was used for the initial set up of the account #[protected] and it was made clear to Direct tv representative that my sister in law's credit card information was only to be used the one time. Since then her card has been charged three times for payments on my account which has caused she and my brother serious financial distress. I would like for the funds taken in both November and December 2013 to be returned to her card immediately.

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12:23 pm EST
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DirecTV mydebit card was charged for someone else's bill

My daughter, Janelle Stegeman had Direct TV installed at her home, at 3063 Goldfinch Ct. several months ago. She asked me to use my debit card, one time only, for them to start. She was to take care of the bill from then on. Direct TV actually charged me for two more
months until I told them to stop deducting it on my debit card, so they stopped.
This morning, I discovered they had deducted $683.22 from my account with no warning.
This overdrew my account very seriously so now I will have $35.00 charges coming in for
every bill that comes in to my account.
I want my money refunded as quickly as possible because this is not my bill and I have not received any service from you. It is not right for you to charge me for someone else's bill.
Please take care of this immediately.

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cm5376
El Dorado, US
Dec 04, 2013 8:09 pm EST
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Direct TV is associated with AT&T, and AT&T is a rip-off company. You told them to stop debiting from your account and they should have stopped. Fight until they refund your money.

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9:31 am EDT
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DirecTV being billed for programing never used

I just got of the phone with direct tv, to ask about a service that I was being charged for and never used, it was the nfl ticket.
I was given this service free for one year, never used it so I never paid attention to it, my fault. I told the customer service person that and told her I wanted it stopped, and asked if since I never used it could the bill be adjusted for the last charge on my bill. I was told no.
I guess my complaint is why do they keep charging you after the free period ends? Why don't they terminate the service? My problem is I have them on the billing plan where they automatically take the money out of the account, my fault again. It seems like in this day and age that's the only way you can get services anymore. I know I can't be the only person out there that this has happened to. Also why do they make you sign a two year contract, it makes me feel like I am in a cage, your are trapped, that is what I told the direct tv rep, and her answer was your right. To terminate my service with them it will cost me a twenty dollar a month penality till the comlpetetion of my two year contract, comes to about one hundred dollars. This does not seem fair, why do I have to be charged for something I don't want, that's seems like I am being extorted.

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ann and terry
Martinsville, US
Sep 17, 2013 6:50 pm EDT

We have had almost same issue. They have been billing us for over yr under sports fee and the 1st rep told us oh it looks like everyone in ur area has this billed. We turned to the 2 channels he gave us and what do u know we arent subscribed unavailable. We have filed a complaint with the indiana attorney generals office.

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4:08 pm EDT
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DirecTV payment dispute

Sent money order for 29.97 August 14, 2013 found out money order was cash on August 30, 2013 money order was never received found out money order was cashed My Direct tv was cut off because of this and need and want to be reimbursed or credited for it I want my service restored and my account up to dated.

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Josephine Lago
, US
Apr 27, 2015 3:51 pm EDT

On April 22, at 7:23-8:00pm, I called Direct TV on one of there promotions that i was interested in. I just relocated from NYC on April 18th. I called and spoke to a representative, agent, his name was Robert. He asked me for all my information. He asked me for my debit card number. I gave it to him and he stated it did not go thru. He asked me again, i gaveit to him the card number again, it did not go thru, then a supervisor gets on and again it did not go thru. I stated lets cancel this request and check what's happening. The next day i checked my debit card from my Social Security Benefits and i had a balance of $100. I had $1, 103.00 the night before. I called my card and 3 withdrawals were made for $330.73, a total of $992.00. I called and all inquires must be on-line. I filled out a incident, report #[protected], for payment dispute. April 24, the customer support emails me that they cannot locate the payment with the information i gave them. I need my money back into my account as my rent is due next week. I Have not gotten a response from Direct TV since then. You have a quality assurance dept. that records all conversations, you can take money that fast but you can't acknowledge the person who sent it? This is how you do business? I know you have an accounting dept. and you can't find my information? i have never been so depressed, i am on a fixed income. Please help!. Josephine Lago . Your customer service is the worst. sorry i have 2 email accounts, i can't remember my password..i was trying to put my address but the next screen won't let me finish. 1434A Dorado Drive, Kissemmee, Fla. 34741

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nupasa26
, BD
Sep 07, 2013 6:44 pm EDT

Summer. I agree that Marvin`s posting is cool, last friday I got audi since I been bringin in $5868 this-past/month and more than ten thousand this past month. with-out any question its the easiest-work Ive had. I started this 7-months ago and immediately made more than $87... per-hr. I use this web-site, http://www.mac22.com

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4:17 pm EDT
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DirecTV account

I spoke to direct tv for 5 days. It was a total mess on their part. This included 3 or 4 different account numbers. 1. 131`00130, my fathers [protected], #[protected]. I spent 5 / 2 hours on phone last week to straighten tis all out. The last people we spoke with at direct tv was the investigative dept. At the end of the call thursday 08 / 29/2013 it seemed to be ok. They told me to call and set up a new account. I did this today 09/02/203 and they gave me account #[protected], I paid them $ 28.00 and they promised all kinds of free services. I scheduled this for saturday morning 09/07/2013 as hook up date. Now today I get a call from you know who (Direct tv) who tells me again I can't have this. This is after I paid therm. Now this call they tell me that because I had an account in nj years ago I cannot get a new account. I can only transfer my service from nj to ny and they want $ 200.00. Number one I do not own a credit card. I offered vto give a electronic check but they would not accept this. I am disabled and cannot get out of my house to easily. I told them I would pay the installer when he gets here. This also was unacceptable. This all started because my father just died and I wanted to change the account into my name. This is the aggravation you get for being honest. I am planning on hiring an attorney because I had to take nitro for my heart condition due to thee problems. I have all the names and id's on who I spoke to. Direct tv you should be ashamed at yourself. If they get this fixed before the end of today I will think of keeping direct tv, if not hello dish network

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MikeL DISH
MikeL DISH
Denver, US
Sep 04, 2013 4:24 pm EDT

Charles Heidt Jr,

We would love to get you added to our family and encourage you to check us out at dish.com for information on pricing, promotions, and what we have to offer! If you have any questions, please let me know and we'll look forward to chatting with you further!

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5:45 pm EDT
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DirecTV I was promised a $200. visa card

I had been with Direct tv for about 7 yrs. Dish made me an offer I could not refuse. Of course it was to good and I never received the deals. It was not very long before I realized the mistake I had made. So I called Direct and told them I wanted to come back he asked me if there was a early disconnect charge I said yes and he said we want to help you with that. This was a nice surpise. He said he would get me a $200 visa card. I was charged $400 from dish. Then nobody heard about my initial offer . I was told many times I would get paperwork to send in I have continued with running around in circles to try and and get what I had been promised. Please don't let me down. I thought I left this behind with dish.

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3:24 pm EDT
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DirecTV unaproved funds taken from my bank account

Directv charged my bank account a total of 417.00 dollars this past weekend without my approval. I had 317.00 dollars on the 19th of July taken out my account . and on the 20th an additional 100.00 dollars. I understand that the Directv account holder Latoya Hill was behind in her bill. but the account is not mines or in my name but I was charged for it. I helped Latoya over a year ago get the Directv started cause she needed a bank card and we in a relationship at the time, so I did. but we r no longer together and Directv charged my account for her past do payments or something but I was never told that I would be charged for her . I also never approved for u all to charge my bank account. Nor was I told or informed that Directv took the money out my bank account, witch cause my bank account to be over drawn by the amount of 100.00 dollars

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Edward
Ancramdale , US
Feb 18, 2009 9:28 am EST

I had order Direct TV I had it all hooked up on Jan 20 cancelled on Jan 21 with in the 24 hours like I was told to do. They immediately took $419.20 out of my bank account as an early termination fee. In which this should have never happened they messed up all my banking and other payments. I have made several calls hours on the phone they keep telling me it is in the billing department’s hands. It is now Feb 18 2009 and stills nothing. I keep on getting the same response as my bills build up more because of the incompetent people who took this money out to begin with.
Edward Hough
64 East Ancram Rd
Ancramdale NY12503

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3:37 pm EDT
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DirecTV payments charge for early disconnection

We are fighting the cost of the early disconnection, we spoke with a representative about disconnecting because we were moving and we didn't have the dish that long and they said they would waive the early disconnection fee to my son. I called the first time and then they would not talk to me because they had to talk to him so we called and he gave them permission to talk to me and when I did speak them they verified that they would waive the early disconnection fee, My son is 21 and just starting out with establishing his credit and he does not need this bill hanging over his head and we did return all the equipment per your request and with the boxes you provided.

The account number is [protected] and the name is Dustin Lyons and my name is Annette Lyons (mom of Dustin)

Thank you and hope to hear from you soon and hopefully we can get this matter resolved and my son can go on with it over his head.

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Mary K Popwell
Americus, US
Jul 16, 2013 6:12 pm EDT
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I am disputing two accounts: on account # [protected] and # 7080870. I am 85 years of age... In December we moved in with my husband's son and his wife...We were told they were going to take care of us...they also took my mentally son with us. We paid 90% of the bills...step...son fought with us every night..a friend came by and said you can't live like this...Both of us were assigned rooms and we had to put up gates for our dogs...in other words, these were our cells...I paid 3800 to put up a fence for my dogs...because the son had three cats my two dogs were not allowed out to play...put in a 1200 small screen porch and we were told this is where we would sit...They ran up a 20, 000 bill at Lowes buying items to fix up the house...which they did not own, I was under the impression the owner was going to reimburse...I ended up getting stuck with this bill due to the fact they used my credit card...one night his son got very drunk and we feared for our lives.. So I went out and rented a house to enable us to sit in it during the day but we would go back at night to the other house...being I already had Direct TV...which I might add, I have had for fourteen years...my daughter put in direct tv so that we could have something to watch...during the day...at night we watched the other direct which was in my name... When his son found out about us renting...two days later he threw us out of house...I did not transfer my account as my daughter already had put in Direct TV at our new home...my mentally ###ed son stayed with the step son until I could get a bathroom built in the rental house... he has problems and needed his own bathroom... in June he moved in with us and I continued to pay the Direct Bill for the step son and his wife...they did not inform me that they got new service on July 1st... ...They brought the boxes to the house and I contacted Direct TV that the service was not working and I wanted to transfer my acct to the new address. I was informed this was not possible and that after 14 years of service with your company no longer could get any rewards that I might be entitled to... They absolutely refused to let me change my daughters name to mine ..I pay the bill ...I had no idea that this would transpire..now they are hitting me with a large amount of money for breaking what I guess is a contract that I was not aware I signed... I think its awful that your folks cannot for one time let me do the above and have my account back...they informed me that my daughter then would have to pay a big fee... where is this going to end...I am stuck with Direct TV in my daughters name and its not fair...please if you can take this information to your board and Mr. Paul White and ask if there is any way Direct TV can work out this problem for me...I don't have that many years left, my husband has dementia very bad, I am his caretaker and I .. he is 85...I almost lost what sanity I had left and 22 lbs...I have gained some of my weight back and all I want to do is live on our social security ...all of our IRA, CD's, Saving accounts have been cleaned out...now I hear that they are thinking of buying the house and all that has been done will be the down payment...this is not a legal thing I can do...my step son does not work..his wife does..but they needed our social security to pay the expenses and the house payment...my children have been very upset about all that has happen and right now I am not talking poor mouth... all I need is to get my budget back in order., I have put my truck on a loan to pay for the extra bathroom...my son is not on any welfare, I am to proud of a person to do this...so he can offer very little help except to put the trash out and water the flowers...I am very bitter with Direct TV and wish to high heavens I could change to something else...but we live in the country and that is not possible...we have no choice... I have always been very proud to be your customer...I doubt I will here anything from this dispute but please would like to have you answer me..my e mail is popwellmary@att.net phone number is [protected], ..address is 856 Highway 27 e...yesterday I was on the phone for over 2 hours with one of your counselors, he tried desperately to help but to no avail..I get calls daily from Direct about why did I give up my account...all I want is my account back and my daughter not to be responsible for my account...please and thank you...mary k popwell...

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3:56 pm EDT
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DirecTV lied to about upfront deposit

Being a sam's club plus member I assumed that the directv sales rep in their store was going to be honest with me about getting directv in my new home. On march 29, 2013 I went through the representative that directv (Now I find it was a smart circle sales rep) had in their store. After having my credit hacked and lost $ i've had my credit 'blocked' so that no one will give my credit score to finance anything. To get new directv service installed there were no 'upfront fees' for the equipment but they required a deposit of 1/2 of the contract or 12 months service paid in advance. I signed a 24 mo. Service contract, gave them a deposit of $945.18 plus the $19.95 fees they required. The serviceman came out and installed the service. The following month (May) I received a bill from directv to my surprise saying I owed them money. Where was the money I paid upfront that was to be credited to my account for each month for the first 12 months? I also had 2 of the genie client boxes switched out for standard boxes in april as they wouldn't work with my equipment and was charged an additional 69. + taxes for them. I've been around and around with directv and no one can help me but to tell me that the money I spent now was for the equipment and a $300.00 non-refundable deposit. That I was 'mis-led' by my sales rep and the directv person who did the credit check over the phone at sam's club on 3-29. So sad for me! I'm out all the money and they won't do a thing about it but send me more bills and charge me $480. Add'l if I choose to discontinue the service with directv. How sad! I'm a small business owner and if I treated my clients this way I wouldn't have any. Smart circle and their representatives obviously aren't trained to tell the truth and directv is getting a very bad rap for the lies they're telling.

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7:18 pm EDT
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DirecTV equipment was picked up from my home but direct tv is aying that they didnt recieve it

In march of 2013 direct tv sent me packaging boxes to have their equipment returned i put a dvr box and a standard box along with 2 remotes in the return packing boxes... At the end of march it was picked up by fedx and they didn't need me to sign nor did they give me a receipt for the pick up... I have tried several tracking numbers all which came up invalid ... I would love to return to having satellite tv from direct tv but there is a equipment charge on my account saying that they have not received it when indeed i did return it... Please help me to locate on its where abouts is please... My account# is [protected] and i have 2 numbers you can reach me at [protected] or [protected] thank you George Wright.

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5:34 am EDT
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DirecTV taken money out of bank account

My name is sybil hughes and money was taken from my bank account and i don't even have services with your company. I would like to know why this is happening and i would like an explanation, i would also like for my money to be put back into my account.

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Update by SYBIL HUGHES
Jun 06, 2013 1:10 am EDT

MY BANK IS STATING THAT SOMEONE FROM YOUR COMPANY TOOK THE MONEY FROM MY ACCOUNT WHICH WAS NOT AUTHORIZED BY ME AND THEY GAVE ME YOUR NUMBER CAUSE THEY SAID YOUR COMPANY WITHDREW THE MONEY FROM MY ACCOUNT. WHY WOULD I HAVE TO CONTACT THEM IF DIRECT TV TOOK THE MONEY OUT AND NOT THEM. I WOULD JUST LIKE FOR MY MONEY TO BE REPLACED BACK INTO MY ACCOUNT IT'S TOO HARD OUT HERE FOR SOMEONE TO JUST TAKE MONEY OUT OF SOMEONE'S ACCOUNT. THAT'S LIKE TAKING FOOD FROM MY CHILD WHEN I DON'T GET FOOD STAMPS.

Update by SYBIL HUGHES
Jun 04, 2013 11:36 pm EDT

I HAVE NO ACCOUNT DETAILS TO SEND BECAUSE I HAVE NO ACCOUNT WITH YOU ALL THAT'S WHY I'M UPSET THAT YOUR COMPANY WOULD JUST TAKE MONEY WITHOUT MY PERMISSION AND I HAVE NEVER MADE PAYMENTS FOR ANYONE BEFORE.

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WellObviously
, CA
Jun 06, 2013 8:00 am EDT

No American bank will allow an unauthorized withdrawal. If it there was any fraud, the bank would reverse the charges.

Sybil Hughes had services in the past with DirectTV; her account went into arrears and was cancelled. Her balance went to collections, which is how DirectTV was able to take the money out of her account.

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Smith Mark
, NG
Jun 04, 2013 6:48 am EDT
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Dear Sybil
We are very sorry for any trouble we might have caused due to system failure, please send down your account details to smithwayne92@gmail.com and if confirmed your money will be refunded to you.thanks

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7:51 am EDT
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DirecTV returning equipment

I have been trying to return direct tv's equipment for over a month since discontinuing their service. The boxes never arrive and the company refuses to give me a tracking number. They are now threatening to take money out of my account. This company is running a huge scam! Beware!

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Update by madeinfare
Aug 08, 2013 7:40 pm EDT

Same issue but it gets better! DTV issued me a check for $25.00 and stopped payment! I got screwed paying a $15.00 fee!

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Desert Green.
Scottsdale, US
Aug 08, 2013 5:47 pm EDT

I had the exact same issue. I called three times to get the boxes. Ayer two months they finally arrived. I was told when I sent the equipment back that I would not be charge a cancellation fee because I set up Direct TV in my new home but needed less receivers. I sent the equipment back the same day we received the boxes. I was charged $369 for discontinuing the service. I've called 4 times and was told it would be reversed. A month later and not reversed. I've been a customer for 10 years! This company has turned into a joke and they don't tell the truth. Go with someone else for your TV service unless you want a big headache.

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Misty123
Louisville, US
May 28, 2013 9:56 am EDT

tracking number from whichever service you use to return the boxes such as FedEx or UPS

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Misty123
Louisville, US
May 28, 2013 9:55 am EDT

You get the tracking number from FedEx or whoever you send the boxes back by

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10:23 am EDT
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DirecTV withdraw from my account. I am not even a customer and never have been

on april 26 2013, a withdraw from my checking account in the amount of 160.00 was taken. I ma not even a customer of direct tv and I never have been because of this my account was overdrawn and have checks come back with overdraft charges also incurred. I am very upset, and this is bad business on their part for not verifying approval before debiting my account. I want that money back as well as any incurring fees and charges because of this negligent claim on my account.

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AngelaAdams
Starkville, US
Sep 13, 2013 4:57 pm EDT

unauthorized payment

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6:40 pm EDT
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DirecTV withdrawal but not a customer!

Direct TV made a withdrawal from my husbands checking account today. We stopped our service in August of 2010. Contacted customer service and they verified that We owe nothing and they do not show any transactions on our closed account. The withdrawal was taken from an old seldom used account. The withdrawal caused an overdraft and a fee. I have faxed all info to number given but now have to wait at least five business days for a response! It didn't take them five days to withdraw the funds! So ticked!

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Misty123
Louisville, US
May 28, 2013 10:02 am EDT

Get in touch with the card services and ask them to help you You can dispute the charges and the money will be refunded to your account if they debited a credit card..

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9:03 am EDT
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DirecTV overdraft fee

I was charged an overdraft fee because on the website it saied the payment was due on 5/1/2013 and they took the payment out on 4/30/2013 and it gave me an overdraft fee .I would like to know if i would get the money back of$38.50 thank you

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Blake Thomas
Springfield, US
May 02, 2013 1:59 pm EDT

Ms. Ode,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against Directv. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that Directv pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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4:41 pm EDT
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DirecTV refusal to remove satellite & repair installation roof damage

When DirectTV LLC installed their Satellite at my home they thought it would be a good idea to install it on my roof by anchoring it down near the middle of the pitch going through my shingles and into the sheath (several layers) of my roof without my prior approval damaging my roof. I canceled / discontinued their stellervice, then they immediately threatened me that I would be held liable for their equipment. I responded telling them to remove their Satellite Equipment and repair the damaged area created my their unauthorized installation location & method of choice by their own doings (actions) . I made many reasonable attempts to resolve this problem with DirectTVand each and every time DirectTV has faileTVdo respond approppriately. [protected]@gmail.com
onjhove

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Hayd
, US
Aug 28, 2015 5:07 pm EDT

We WANT NBC/KSL here in Salt Lake City removed from our package! NOW! They refuse to comply! We don't care about nbc or Bonneville Pacific negotiations! We want this channel turned off!

Why is this so hard to comply with?

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todelete
New York, US
Apr 29, 2013 5:01 pm EDT
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I had the same experience and ended paying the homeowner association $100 to remove.

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3:42 pm EDT
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DirecTV cheating

I was a Direct TV customer for many years, I lost my house and move to another house that could not take the service with me. I canceled and after 2 years that i was able to pay for my own TV service. I went back to Direct TV and they offer me a good package as a new customer, not as a returned customer. The package that they offered me was not connected, I called to get the package that i was offered, Direct TV was not responsible for the offered. Everything was connected, couldn't do much about it after having a hard time with their customer service. A few days that I had the service, someone in the house notice that one of the receivers was showing PPV movies, which I called to Direct TV to make sure that no-one can order without my consent. They confirmed me that there was nothing to worry about, as none of the receivers were connected to the Internet or telephone line, that there was not way that something can be ordered with the remote controled. After 1 year of service, I decided to cancel the contract because they increased the price on the package. I was paying more than $100 a month, and i need to pay $220 for 11 months remaining on the contract, which I agreed to pay, I was going to save more than $1000 on the remaining 11 months. After I returned the Equipment, without any authorization from me, Direct TV charged my credit card, I didn't do much about it, because I was aware that I need it to pay them that amount. After 1 month of cancelation, I was on the hospital when I got a message from Direct TV to contact them regarding my account. Three days after I got out from the hospital, decided to call them, and found out that i owe them more than $200 for PPV movies, that were read on the card, Which they were not seen because there was no connection to Internet or Phone. During the service of Direct TV, I didn't have Telephone service in my house. I have contacted them and searched on their website, that movies can be ordered through the remote control only if it is connected to Internet or telephone line. I have requested to waive the charges as they asured me that there was no way to place orders with the remote control when I connect the service. They have confirm that they cannot waive it becuause I already cancelled the service, unless I get the service back.

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8:14 pm EDT
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DirecTV billing

we were with directv for about 20 years until this march and we canceled our service was told to send back our living room receiver and all the access card which we did paid the last bill of 26.71 then got a bill today for 56.66 for pay preview movies back from 2009 that we did not order and said that they were stored on the access card, because we did not have the receiver hooked up to a land line, their web site says you must have your receiver hooked up to a land line to be able to order with the remote that you will have to call customer service or order online. So how do you order with the remote with no land line Their answer was you get a complimentary for the first few times you use it. really is that one, two, three, four, or five, five is what we were charged for 56.66 I would never tell anyone to use directv they are real crooks.

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harley 57
pineland tx, US
Nov 04, 2021 4:31 pm EDT

I have been with direct tv for several years, it has been nothing but aggravation, they took money out of my bank account that caused an overdraft fee, but of course they didn't want to make good on their mistake, oh excuse me, I was the one at fault, bank waived the overdraft fee thank goodness. I had to call them right after installation, they said it would be $75.00 hmm I thought that was what the insurance that you pay for is supposed to be for. My bill is never consistent, they "gave me the sports package for a year at no charge" what a lie, I canceled it a month later and 3 months later I get a bill for an entire year of the sports package, I called and complained they lowered my bill to what it was close to and of course "we will give you premium channels for 3 months at no cost" my payment has gotten lost more than once but I still get charged a late fee and be told I would have to make the payment, really who would pay the same bill twice. Our here they know your stuck because antennas don't work out here and neither do cell phones unless you get service from them, and now its the same old song and dance they lost my payment again for what they charge every month I should go get a library of dvds I have one that wouldn't cost me who knows what for the next bill I have to call them several times a month STILL and its a vicious cycle month after month after month, luckily I have internet with another company or that would be another aggravation direct tv is the only provider here so they know you can do nothing about except complain and every time I complain 'we will give 2 premium channels for three months" and that is every time I complain it has been such a headache I'm ready to do without tv just to get away from them. what do I do now?

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Reda Adams
, US
May 05, 2017 9:55 pm EDT

I was advised by ATT that if we changed to Direct TV it would be better and also much cheaper. Wasn't convinced that it was better than Uverse nor was it cheaper. On New Years Day we were looking forward to seeing the Rose Parade and the Rose Bowl games. WE didn't see either. WE lost the station it was viewed on. It was a yearly expectations to see those programs. I called and talked to Direct TV and was advised they didn't know if or when they would they would get the station back. I cancelled my service because they didn't keep the stations especially the local station we thought we were getting when we signed up for Direct TV. Now they want to charge us $360.00 for early cancellation fee when they were the ones who didn't keep up the agreement. Also every month they charge us $9.00 late fee for not paying the $360.00. If they had kept the our local channels we would still have Direct TV.

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terry sagaser
,
Sep 03, 2008 3:19 pm EDT

We had directv installed and we received the tivo recording device. The recording device was faulty and had to return the tivo to directv(we had to pay shipping cost) the second tivo also didn't work properly. We shipped the second tivo back and received the third tivo only this time we have to pay a monthly rental fee for the third tivo. Directv told us the third time is the charm. Directv also changed our contract date to the day they shipped the third tivo (also a third time charm I suppose). Why do I have to rent a device that was to be included with the service. I have no control over the quality control concerning their products or the venders they purchase from so why do I get charged monthly for a faulty product from directv?
Thank you

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LaNelle Daughtry
,
Oct 01, 2008 1:11 pm EDT

I feel that I am a victim of a “bait and switch” tactic on the part of DirecTV. I signed up for the Choice Plan after a representative quoted a monthly charge of $39.97 for 4 months and $55.96 after the promotional period; premium channels were included for 4 months. I asked and was told that this was an all-inclusive price except for taxes and $5.99 for insurance. The representative also told me that in August 2009, I could call and the $55 price would be extended for an additional year. I was informed that the first bill would be $67.97 but then the bill would revert to the promotional price. The first bill and each one since has been $89.97. When I questioned the billing a DirecTV representative rudely denied that I was ever offered the $39.97 price. I had taken notes during the initial conversation with Direct TV so I am positive about the terms I was offered. Although, the representative insisted that Direct TV never would have offered me these terms I went on your web site and the terms I was quoted are featured there as one of the available packages.

I was very satisfied with Comcast and only switched to Direct TV after being quoted a much lower price. I am a widow on a limited income and a $50 monthly savings was a powerful incentive to change carriers. Now, I have ended up with inferior quality cable service at the premium price I was paying Comcast. This is not an acceptable outcome.

I want Direct TV to honor the price they quoted me or release me from a contract that was obtained under false pretenses. I have already filed complaints with the FTC, the Better Business Bureau, and the Local Franchising Authority and plan to pursue this matter vigorously until I receive satisfaction.

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Sabrina A. Carraway
Washington, DC, US
Feb 09, 2009 5:40 pm EST

I was given one price for the package and two weeks after the installation was done, Directv went into my bank account and took out an amount that was greater than what was quoted. I spoke with one customer representive who stated that the over payment would be credited to my account. Later, I received a new bill which showed that nothing was credited to my directv account. I have spoke with numerous customer representatives without any help. Then I was told that if I wanted to cancel, I will be charged something like $250.00.

I don't understand why directv goes into your bank account and withdraws payment before services are rendered. In my case they went into my bank account two weeks after installation.

They told me the reason why my payment was high was because my rebate had not be processed. How is that my fault? The company never allowed time for it to be processed since they went into my bank account two weeks after installation.

I am very dissatisfied with Directv and I will tell all my friends and family not to get Directv. Stay with the cable company! I wish I had.

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Disgusted by Dishonesty
, US
May 07, 2009 5:37 pm EDT

Anyone signing up with these people READ ALL THE FINE PRINT! What they tell you up-front and what is written in the small print are usually two different things. After a while your charges inch up and the Customer Service people are USELESS! I don't mind paying for service, but I don't like being screwed - and not not only is their customer service nonexistent, but they screw you over with their pricing. STAY AWAY FROM THIS COMPANY!

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lexanthon
Saint Cloud, US
Aug 25, 2009 6:37 pm EDT

Are Directv's business practices legal? Are you one of those former Directv customers that was violated by Directv's shady business practices? Were you unjustly billed for early termination fees or for equipment that wasn't returned? Or were you one of those customers that was given the run around when dealing with customer service? Or are you one of those customers that was promised the world by their sales staff? Or did they charge your bank account without authorization for charges that were wrong?
Its time we as the consumer stand up and fight for what is right. Its time to organize and spread the word about Directv's unscrupulous business practices.
Follow the link below and leave your comment.

http://www.facebook.com/profile.php?id=1162378253&ref=profile#/group.php?gid=121171914982&ref=mf

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pthompson84
Donalsonville, US
Sep 15, 2009 10:15 am EDT

I am really pissed off with Directv. I owed the $183 which was my current bill, and one past due bill, and they automatically drafted $467 out of my checking acct. I call to get a refund of the difference which was like $267 because I moved, and no longer need the service. I requested my refund in May, and I've been lied to and pushed from customer service rep to customer service rep just to hear 10, 000 different excuses as to why I don't have my refund yet. These people are ripoffs. I need my money now to pay bills I currently have, my money is doing no good sitting in Directv when I don't even have service with them.

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dmctexas
Fort Worth, US
Aug 19, 2010 5:06 am EDT

I have run up against the lack of Customer Service by DirecTV yet again. Installation was a total nightmare, it took serveral weeks just to get the service up and running. The international service did not provide what we were told it would provide and we had to cancel it, which caused undue stress.

Now, they owe us money. What ever you do, DO NOT use paperless billing with what I think is a completely "our customers are only money to us" organization. I can not talk with the department that can resolve my complaint, I have to send them a fax, wait up to ten days for them to respond, probably by carrier pigeon. Individuals I have talked to are uncarring and only treat us like we are thieves. At DirecTv, I think the slogan should be "The Customer IS Only An Open Wallet To Us". They have my money and get free use of it, at my expense and financial loss, they did everything but call me a liar.

If you, like us, have DirecTv, my advice is to get out as quickly as you can.

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j27243
Efland, US
Oct 10, 2010 9:34 pm EDT
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I have been a Directv customer for years. Last year their salesmen called me up and begged me to take some special promotion which gave me all the movie channels and the NFL package. I cancelled the special promotion a few months after that.

Today I noticed a charge on my bill for the NFL package. When I told them I never ordered that they said that not only would they not remove this months charge but I will continue to be charged an extra $50 per month for the remaining 5 payments.

I hate football, and have never watched a game in my life.

Nice little scam they have going there.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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