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DirecTV review: directv sucks 820

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9:19 am EDT
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I had DirecTv at my last rental property. I had the service from June 2007 till I put the account on hold for 6 months, in October of 2009, with a $68 credit on my account. Even tho I spent big $$$$ on the 3 boxes I had at the house, one a DVR, I was told I had to send them all back or get charged for them upon cancelation. (thought I was already charged for them?) So March I called to cancel the account (making constant reminders so I wouldnt forget, cause they didnt call)

So I was on Vacation at the time and didnt get home for a couple of weeks. Called and asked if that was ok to wait to send the boxes and it was, according to the lady I talked to. They sent me return boxes, and when I got home, there was only a return box for one box. So I called. They said now I only owed one box, the DVR. (yay, small victory) So I sent the box when I got home.

In the meantime they charged me for a month of service at a house that I dont live at anymore. They also charged me $175 for the box I "never" returned. With FedEx tracking number in tow, I called, they finially reversed the fee for the extra month, and said that eventually the charge for the box would get removed. HA.

So then, I think because I had that pesky little credit on my account, they charged me $60 for an early cancelation fee. But I have had my account for 2+years you say?, even over and above the 6 month suspension? But that loyalty does not count. Cause in June 2008 I purchased another box and paid for another room and I canceled the account in October 2009, 2 months shy of the December contract which aparently got renewed with the new box. Now they NEVER told me I had a new contract, cause I had planned my move out date accordinly not to have these charges, with any of my uitilities. So after 3 years with DirecTv, they still wouldnt help me out.

"Well it is now our policy to inform our customers of that." said the lady.
"Well what about people who you did not tell?" Says I
"Well we should have told you." says the lady.
"Huh? So you should have?" says I.
"Yes Mamn." Says she.
"but you didnt?" Says me.
"No Mamn."
"So I still have to pay the fee.
"Yes mamn."

"Best in Customer Satisfaction" my rear end! So you pay if you do and you pay if you dont. Please look elsewhere for TV service. I know that DTV has all the good chanels, but you pay dearly. THey have sooooooo many fees, it is rediculous. Better yet, buy some books! Or some movies! Or a good internet connection so you dont need those greedy ### at all!

Update by Becky hates DirecTv
Mar 31, 2010 9:20 am EDT

PS: I was paying $120 a month for service. Which was not the best, if a bird flew buy or hevens to betsy it rained, NO service!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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820 comments
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Denise
,
Nov 02, 2008 12:31 pm EST

I was never told it would cost $360. to cancel my service and am not happy with the reception and service.

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Trinetta T Anderson
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Oct 06, 2008 10:52 am EDT

I had been a Directv customer for 1 year and moved to a place that did not have Directv capablilities and had my service cancelled. Directv debited my bank account for 407.00 after I had already spoken to a rep who told me that I would not be charged a cancellation fee. The accounting department would not refund my money nor would my bank and Directv gave me the president's name and address.

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Susan
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Jun 20, 2008 5:39 pm EDT

Directv took an unauthorized withdrawal of $270 out of my bank account because they claimed they didn't receive my receivers back. I have PROOF they did - the SAME DAY they STOLE my money! Now I have been told they will refund it when they can - no date given, just whenever. I am LIVID. This is ROBBERY. I will tell everyone to NEVER do business with DIRECTV and you can be guaranteed that I will never do business with them again! EVER!

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Nancy Lebron
,
Oct 31, 2007 12:00 am EDT

I closed my account with directv and they debited the final bill out of my bank account without my consent or knowledge. I checked with my bank and they acknowledged that Directv has a history of doing this to their customers. I think that is appalling and they should be held accountable for this.

Beware people!

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Belinda Cairns
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Jul 16, 2007 12:00 am EDT

Directv added NFL sunday ticket early renewal in 5 payments to my bill and charged me $45.80 without consulting me at all. I was just checking the bill and noticed this charge. Is that legal? I called them up and of course their system is down as always so I sent them an e-mail and I have not received a reply yet.

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Humberto ocampo
Santa Ana, US
Apr 30, 2015 6:17 pm EDT

I have DirecTV service for almost 2 years and I lady that move in got service to but since she got her cable installed it as not be working right my service . be paying Almost 100 a month. Almost six months

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wanda amerson
Bellamy, US
Feb 08, 2015 1:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I paid bill on Feb.2 with my debit card I got a confirmation number it is451249058 and they cut my service off today. I have proof that I paid because the draft it out of my checking accout.

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gtpluv
Enid, US
Oct 22, 2014 2:45 pm EDT

My mom has Directv in her name, at her house, in a different town than me. Because I used my bank card one, time a year ago, to pay on her account, they are randomly taking money out of MY bank account.

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E Lisa
Siler City, US
Jan 14, 2014 8:06 am EST

Cancellation of Channels and when I tried calling to discuss they have an agent fee of $5 - how is it possible when currently paying for service and I can not speak with an associate on the phone without this hassle? They are a terrible company to deal with and my complaint is based on poor customer service.

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Andrew0311
Wesson, US
Apr 12, 2013 7:35 pm EDT

On March 11, 2013, Directv withdrew $90.93 from my credit card. I called twice asking about this amount. Both times, they said that they do not have that amount on file. But my bank statement clearly shows that $90.93 was taking out on that day. Please look into this for me.

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bwy
White Hall, US
Mar 26, 2013 5:53 pm EDT

trying to get the client hooked up. Got told 3 difirent stories from 3 diffirent people plus a tech. While explaining the situation the representative Jerry [protected] laughs out loud.

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Nic Summers
Mundelein, US
Feb 05, 2012 4:51 am EST

I cancelled my account with DirecTV 2 minutes ago because they allow their channel providers to advertise on a good during the shows that I'm trying to watch. I feel DTV will respond they have no control over the content. I suggest they do. If enough people cancel their service, they will listen.

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plain_blaine
Pocatello, US
Feb 04, 2012 8:28 pm EST

I was charge for time I did not have service wich magically appeared when closing account buyers beware no wonder netflix is so popular not as much BS

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blair bradley
Ammon, US
Jan 08, 2012 9:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

directv took $231.97 fraudulently from me causing me not to be able to pay my rent and electricity is being shut off. I am disabled with children. I have been hung up on and referred to other departments with zero results.

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notes2222
Kansas City, US
Nov 16, 2011 7:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They suck. I called about a problem and they made me pay $49 to come out when the guy on the phone could have told me the fix. When the guy came out, my cable was fixed in less than five minutes and it was something I could have done myself! Urghh

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Vic R.
Long Beach, US
Jun 17, 2011 7:11 am EDT

3 hours on phone to cancel service order. CS Rep. Spvs. Andre, Op.#123466 said you can't cancel order and HUNG-UP on me. Consumer Affairs Complaint Filed...ex-new customer!

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carl hurd
n ft myers, US
May 29, 2011 11:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

had issues with signal code 771 sat 2 copletly and now only hbo starz and hd 4 vists were made fix and still not resolved.they tell me under contract but they dont deliver what on my contract.is there somewher for help with this?

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joe amo
Walnut Cove, US
Mar 17, 2011 10:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I LOVE BASEBALL & I HAVE GOT MBL FOR THE LAST FOUR YEARS & EVERY YEAR YOU GO UP. WITH THE COST OF LIVING GOING UP ALOT I JUST CAN, T AFFORD GETTING MBL & THAT MAKES ME VERY MAD. IF YOU KEEP GOING UP WITH YOUR PRICES I WILL DROP YOU THERE ARE CHEAPER CO. AROUND. JOE AMOROSO

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melissa myers-mondschein
, US
Mar 14, 2011 6:29 am EDT

did not receive rebate promised to me.Over charged for services and customer service poor.No attempt on Directv's end to fix problem. My service was turned off by directv without notifying me and after making monthly payment. Worst thing I ever did was change my cable from dish to directv..

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ms. lee
Columbus, US
Oct 11, 2010 5:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

be charge for nfl package i did not sign for or ask for called and they said the season had already started and it could not be stop. directv is dishonset and deceiful getting customer money for thing they did not order.or want

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karenp41
Hollywood, US
Aug 31, 2010 4:06 pm EDT

If their lame ### dvr breaks and they make you sign a contract for a new one, DON"T throw away the old one...cause when you want to cancel with them, THEY will want that one back!

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RoseM
Northglenn, US
Aug 06, 2010 2:31 pm EDT

Do not be sucked in by dirctv 'Special' offers, they will cost you in the long run! $29.99 turnS into $63.99 after 3 months, when the promotion is for a year. Call to verify your rate monthly, after 90 days there is nothing they can do to honor the 'special'!

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dean bac
, US
Jul 22, 2010 1:14 pm EDT

from no customer service to very bad business practices, they suck. let me repeat THEY SUCK. If you can avoid them do so

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Muser
, US
Jul 17, 2010 2:52 pm EDT

They advertise and advise "no contracts", then when you cancel they tell you of a hidden service agreement that allows them to charge you several hundred dollars to cancel your service. The only reason I chose DirecTV was due to no contracts. They have lost me as a customer for life.

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Indisputed
, US
Jul 06, 2010 8:06 am EDT

This company does not fully explain that you will be charged $10 a month for HD programs plus you'll be paying $5 a month for every TV sat receiver without any option to buy the receiver. Its false and misleading advertising.

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Withme234
, US
Jul 06, 2010 6:51 am EDT

The customer service is ok but if you get satellite through this company and for some unfortunate reason (you move and the next apartment won't let you have satellite) direct tv will charge you for the disconnection. I don't mean a small price either. I won't go through this company again.

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Swedlen
, US
Jul 02, 2010 8:18 am EDT

I too was informed when I quit Direct TV that my account was clean and I would owe nothing.I had a shock when I got a final bill for $385.00 because they said I had quit the dvr contract to soon. I never heard anything about a contract! Believe me DON'T sign anything with D/TV They are very bad to deal with.

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Levinsone
, US
Jun 24, 2010 8:13 am EDT

Was charged for two movies on the same day (May 5th) which I never ordered nor watched. Even the manager was a robot and would not admit that they could possibly make a mistake...EVER. Very poor customer support and can't wait to go back to DISH or rabbit ears!

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Glender
, US
Jun 10, 2010 8:19 am EDT

I was supposed to pay 62.00 a mouth. They lied to me. I have never come close. 130 to 160. I will shut them down.

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Smotth
, US
May 28, 2010 4:06 pm EDT

Why did Direct TV change its music provider from Serius XM to Sonic? If it was the cost I understand as Sonic in my estimation offers a much reduced listening experience. The change (without notice) is a deal breaker for me when my present DTV contract expires.

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Homesick
, US
May 27, 2010 6:04 pm EDT

29.99 is not really that price, it isn't even able to be explained. The customer service is really bad, I would never, ever, ever try to use Direct TV for our satellite connection again...the only way you can get rid of them is to close your bank accounts and cut up your credit card...

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Inyousosl
, US
May 19, 2010 5:01 pm EDT

After I signed their contract they claimed that I didn't qualify for discounts even though they told me I did when I signed up. When I tried to solve this problem with them, they basically gave me the corporate finger. DO NOT SIGN UP WITH THIS CRAPPY SERVICE!I am filing a claim with the Better Business Bureau.

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Florey
, US
May 19, 2010 4:50 pm EDT

Deliberately lie about dvr obligating you to a hidden 2 year contract.charge over $200 to cancel. do not buy tv from them unless you enjoy being screwed. will join class action suit when it hits pa area. cant wait to see lying ### in court.

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Orek
, US
May 12, 2010 5:43 pm EDT

Direct TV is a bait and switch. Despite taking hours to sign up for service, no one tells you of the 24 month contract until the time of installation. Both unfair and unreasonable!

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Siller
, US
May 04, 2010 6:52 pm EDT

Did not tell us about non refundable deposit and 18 month contract, had us sign an invoice from the technician saying "I agree to the terms of our agreement", no fine print in plain sight. People on the phone were rude and like robots. Do NOT order from Direct tv they are a direct headache!

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Themen
, US
Apr 26, 2010 4:17 pm EDT

They keep taking channels out of my packages and do not lower the price, when you call to resolve a problem they lie to you, very unhappy with Direct tv, their service is very bad.

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Chilavv
, US
Apr 15, 2010 3:25 pm EDT

Absolutely ridiculous ads, with no integrity, intelligence, taste or ingenuity. Grinding cheerleaders and grinding Beyonce, how original.

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6opper
, US
Apr 05, 2010 3:45 pm EDT

At almost $100 a month I get back to back commercials, for a paid to view service they increase revenue by reselling the same slots to advertisers and product networks, if you like 5-9 commercials back to back then Direct TV is for you but I know I would never sign up for it again.

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Amakeli
, US
Apr 02, 2010 8:51 pm EDT

They have the worst possible customer service. Service was scheduled twice. They reschedule without informing. The second time, they canceled without informing. Ridiculous service. Unfortunately because of 2 year contract, I do not have options now.

I had cable before and it never happened once.

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Rekkaro
, US
Mar 02, 2010 2:24 pm EST

Avoid Direct TV. I got my first bill and pay it within 5 business days (15 Days in advance of the due date) and they cut service. They apparently require two payments a month. And I thought Comcast charged too much, at least they only bill you once a month!