Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2186

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
L
8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV installation

We decided to go withe Directv for satellite service set up everytheing and scheduled thee installation. We were given a time for installation 8:00 am-12:00pm on August 30th. We were up and waiting from 8:00 and waited patiently until 10:45 am before calling. When I called I was told that the installer was on site well I walked to the door as my husband was on the porch smoking and asked did he see the DirecTV truck or anyone out there he told me no and came in the house. Then was told by the customer service person theat if the installer did not show withein 20 min. I would be getting a return phone call. So within 10 min. I received another call and was told that the installer had been here and left because we were not home. NOONE ever knocked or came to our door! Now they tell me a supervisor will call me in an hour. So now I wait on a supervisor to call me. The technician lied about being here or ever coming here and now my service is postponed another day due to this. When asking for a time that the technician claimed he was here and there was no notes giving the time.

Read full review of DirecTV and 2 comments
Hide full review
2 comments
Add a comment
B
B
bellalili
Olathe, US
Jun 30, 2009 3:47 pm EDT

Installer was looking at porn on his iphone as I sat 7 feet behind him. Could have at least looked at it on his lap but obviously for my benefit displaying if over his right shoulder. Cancelled within 24 hours. Don't order if they don't screen their installers.

M
M
mouser
Huntington, US
Jul 01, 2009 12:51 am EDT

some major companies do not own all the groups that do installation work for them, the vast majority are subcontracted installation groups. I know most companies like Dish and Direct will allow you to file complaints against their installers and the installers, do get punished. In instances like this, if the installer's actions can be directly linked to a customer cancelling their account the company will inact fines against the perpetrating company to recoup losses. In this case Directv put out more money than you did to make sure everything was set up for you (per reciever something along the lines of 200 to 300 plus installation fees), if the tech's actions caused you to cancel and it is logged as a complaint in their system, the tech's company can expect expect a minimum $5000 fine.

ComplaintsBoard
W
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV harassment by directv dealer

I did nothing to this man and after doing my own research see that I'm not the only one who has been subject to his harassment. After deciding (Thank God) against a job interview after hearing such bad things about him and his co-workers I was proven right and even more thankful I made that decision because there is now way I would work for a person like this. Not to mention it was commission only and entailed calling people all day begging them to switch to Direct. He not only harasses me but is defaming my character when he does not even know me. He knows now that if he continues to harass me I will be filing a report against him with the Pickens County Sheriff's Department. I invited him to meet me in person. He obviously has an inferiority complex and is trying to make up for something by acting so crass behind the protection of his computer screen. What a poor pitiful fat man.

E-mail to me AFTER asking to please stop contacting me:

The things you hear that are negative about our company are most likely coming out of the mouths of people like you. Birds of a feather flock together

People that make appts and do not show
People that have the entitlement mentality and want things handed to them
People that have no ability to better themselves but expect others to do it for them

My advice to you is no matter what you "hear" always be a person of your own merit.

In other words, lead, don't follow

I wish you well in your endeavors. I have passed your email and response to my colleagues and fellow business owners. Maybe that should assist in what should happen happening.

May God bless you and your family

Andrew Byrd
Satellite Activations
America's #1 DIRECTV DEALER
E: [protected]@CallForTV.com
O: [protected]
C: [protected]

----Original Message-----
Sent: Friday, August 24, 2012 12:48pm
To: "Andrew Byrd"
Subject: Re: DirectTv Sales Position

Yeah, I heard a lot of bad things about the position and company and decided against it. Sounded like it would have been a waste of time for me too. Sorry you guys took it so personally. Please do not contact me again.

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV un authorized credit checks

On 7/25/2012 I received a call from a from a direct tv tech (Jun reyes) he was offering direct tv services. I told him I would speak to my wife then more likely get back to him the following week. My wife would shortly after agree to a contract service in her name a week later. A week or so after I would find that without authorization or consent my credit had been checked by this tech on 7/8/2012
I have been in the market for a home, and this is how I would find out about the inquiry. I would contact mr. Reyes asking him why an inquiry had been made on my credit without asking and more important how did he get my information to do such a thing. Well, I have had direct tv in the past, probably 4 year ago and he has kept my personal information. This is a tech mind you, not even an authorized sales rep! Not expecting me to call or find out, I presume by the long pause and slow response. He said " the reason for checking was, I wanted to see if you qualified for the services that I thought, you might enjoy" at this point i'm shocked and upset to say the least. I would then tell him that what he has done violates fcra, my rights as a consumer, sales practices of direct tv and more important it's illegal! He would later say he was sorry and said he would not do it again, but for me that is just not good enough nor do I trust any of what this individual has to say since he has employed illegal tactics.
I would later speak to a man named paul who claimed to be the boss, a man whom I have met during the installation process. At first paul would pretend not to know why I was calling, but when I stated that I just to inform him of his employee's (Jun reyes) actions and that I want him to do something about it, he would respond in a very defensive fashion by saying, "well didn't he say sorry already? I told him to say sorry, so what's the problem?" obviously, he knows full well what had transpired and just don't get it. I would end the conversation by stating I would be reporting to direct tv corp and every agency possible to make them aware of the situation.
I have since put my credit and bank account on fraud alert with efx, epr, etc filled with the local bbb, ftc, direct tv customer service and this week certified letters will go out to the president, vice president of direct tv in el segundo ca. And greenwood village co.
I am in fear that my good credit along with other hard working unsuspecting people is in jeopardy with these individuals.
Imo I believe that I am not the only one this may have happened too or the last, just the first who may have caught it. I also believe these individuals and there co. Need to be held accountable for there actions and direct tv should disassociate them selves from contractors like these. Identity theft is a very serious crime and this is also s how class action suites form, suites which I will be also be looking into if something significant in not done about this matter.
So, if you live in las vegas and considering direct tv and come across these individuals do not have any dealings with these people and check your cr asap chances are they already have!

Read full review of DirecTV
Hide full review
ComplaintsBoard
A
3:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV deceptive trade practices

I'm looking for others who know that Direct TV used deceptive sales tactics and then reneged on their deal, verbal or written, after service was implemented. I would like others interested in filing suite to join me against Direct TV. Contact me at [protected]@yahoo.com

thanks
AK

Read full review of DirecTV and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
J
J
Jwall123
Miami, US
Jun 08, 2010 11:07 pm EDT

After signing up for Direct TV, signal stopped arriving to one of our television sets. We called the company, they tried trouble shooting and couldn't figure out what was wrong and so they said that we would have to pay $50 to have a serviceperson come to our house to "fix" the problem. Otherwise, we could sign up for a 5.99 per month "service agreement" for at least 6 months.

Nothing in the Lease addendum that was provided to us at sign up made us believe that if the Direct TV stopped working that we would be required to pay above and beyond our monthly fee to make it work. Apparently there was some other adhesion contract that wasn't provided until after signup when we received our first monthly bill. I have not checked to see if that contract notified us of this. Even so, we didn't receive that document until after the 24 hour cancellation period had passed.

As I explained above, Direct TV uses highly deceptive trade practices. Furthermore, their service is poor as the television will frequently go out during a rainstorm, they don't have an easy system for on demand programming, as does regular cable. Finally, their interest in assisting customers who are still within their contract is nil. I will be cancelling the service as soon as the 24 month contract period expires. If you are considering cable service, I highly recommend against Direct TV.

C
C
chattahoochee man
Chattahoochee, US
Oct 02, 2012 6:25 am EDT

I agree 100%. I have had problems since day one! I will do anything to help! Woman just hung uo on me cause I said that it would be easier to get obama to come help me fix everything. Biggest mistake I ever made was changing from DISH this past July 26. NOTHING has been right with ANY of it, including billing, technical, equipment or anything. I'm gonna cancel my card and get rid of them.

J
J
jjcbursell
Sioux Falls, US
Aug 28, 2012 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Boy theey took me too. I had a price quote for 39.99/monthe and theen thee fees came. My total bill was to be 68.99/monthe. Well bad went to worse. They didn't want to run a line for thee 4the tv so I never did get it hooked up. Yes, I did get charged thee 6.00 even theough I never used it. Nice talking to customer service and trying to explain theat you never got thee box hooked up so why was I being charged, . Nice people. gave me 2.00 credit! Took 2 different tech to get it hooked up but wait, theey couldn't get it hooked up to thee internet. My friend came over and did it. NICE! Ok, got thee first bill was 69.15. ok theat is good, but wait theen I got an email stating my bill was 74.24. Called yet again. theey said theey tacked on a protection plan so theat was why thee bill was at 74.24. Ok just got theis monthes bill. Now it is 79.95. Called spoke withe 3 different supervisors. Said I was being charged extra for hd. What thee crap! I tried to explain not paying, theat my bill was to be 68.99 minus thee 6.00 for thee box theey never got hooked up, . That went exactly nowhere. I asked theem why I was being charged more now, . theey said I was now being charged an extra 10.00 for hd sevice. When I signed up none of theis was told to me and I tried to explain theat to theem but, I am a little fish in thee pond. More fees! I will never get Direct Tv again or recommend theem to anyone. I am stuck in a 2 year contract withe theem unless I pay a termination fee. If anybody has any ideas on what I can do, please let me know. my email is jjcbursell@yahoo.com

G
G
Gregory Halvorson
San Andreas, US
Aug 23, 2012 5:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yes i was promist movie chanell and a set price on the pachage and they reniged on the deal and said they did not have that kind of pachage now they want to charge a termination fee of 400.00 i think i did the right thing and cancelled my card when i cancelled them

A
A
acolvol
Murfreesboro, US
Aug 21, 2012 5:06 pm EDT

I am always having problems with the equipment failing and when I call Direct they want to charge $49 to send out a technician to fix their equipment. I am paying for the service, paying for the equipment and now they want me to pay to fix their failed equipment. I am all for a class action. Let me know what I can do to help.

ComplaintsBoard
J
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV unauthorized withdrawal on money from bank account

Direct TV did an illegal unauthorized withdrawal from my bank for $766.68 for service and caused NSF in my bank account along with my house payment to be returned. After days and hours logged of calls made to get resolution I still have only gotten back $267.00! On hold, Transferred to representative after representative and no resolution! Story after story along with lie after lie. Terrible service! I need help!

Read full review of DirecTV and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
Jerry Shafer
, US
Jun 08, 2017 3:48 pm EDT

We have been going through this crap for over six months now. We found out will sitting in a restaurant try to pay the bill, we were broke. In Nevada you go stait to jail for defrauding an innkeeper. They cleaned out our account 3 different times for an excessively large amount of cash. To add insult to injuries we supposedly owed the 200$ for service that we never got and equipment that we don't have. To make a long story short they have wiped us from the planet. No bank account, no credit, no check cashing without paying large percentage to the cashing agency. No trying to find an attorney to sue for 100 Billion dollars$$$. Anyone care to join me? Its not about the money anymore. [protected] my personal phone number Thats how serious this matter is to me.

J
J
josephmlamore
landers, US
Sep 17, 2012 1:35 pm EDT

i have been going through the same thing the last 3 months with them best thing i can say is go through your bank and ask to dispute it. i still have yet to get money back from direct tv . called my bank today and took care of it in 15 mins. where i was on the phone with direct tv over 35 times hearing reason after reason why i haven't got my refund back i would say at least 16hours all together... after a few calls if they don"t fix it stop wasting your time go through your bank

T
T
tazkim
, US
Sep 08, 2012 12:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have done the same thing to me on 9/5/12... just starting the dispute now...after reading all the comments on-line I regret trusting this '180, 000+ Satisfied customers corporation' Their customer service reps may have 2 weeks of training but it isn't hard to give cookie cutter crap answers and cut and paste email replies... If you have any helpful guidance to assist me on fighting these guys please let me know!

M
M
Misty123
Louisville, US
Aug 07, 2012 3:07 pm EDT

Go to your bank and ask to dispute the charges or file fraud charges against DTV.

ComplaintsBoard
H
11:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV direct tv installed a 4' satellite dish in front of a window with an ocean view

So pissed at direct tv. We weren't paying attention to where the guy was installing the dish (Which is 4' wide). He placed it right in front of the kitchen window, which had views of downtown honolulu and the ocean. When I called direct tv and asked that they send them back out to move the dish over 8' they said we would have to pay $50. What kind of idiot puts a huge dish in front of a view like that. They called the installation company and their reply was "that was the only area that the technician could get a signal from. " what a crock. We have a flat garage roof, with open sky. He was just lazy and didn't want to carry the dish and cement blocks any further than the edge of the roof. Needless to say we wont be recommending direct tv to anyone, because of this.

Read full review of DirecTV and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RarelyComplain
Warren, US
Sep 08, 2012 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't see any ocean - just some shacks and telephone wires. Whattya talkin about?

ComplaintsBoard
S
9:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV not honoring agreement

Our family recently went from a two income family to a single bread winner. We needed to cut costs fast, so I had to cancel my directv subscription. When I called to cancel, I asked the woman if she would waive the cancellation fee of $60, and she agreed to do this. Wouldn't you know they now don't have any record of it, and are charging me anyway. When I called customer service, all they did was keep me on hold forever and tell me that was in my service contract. They made no effort to find a recording of the phone call in question, or ask the operator who took the call, or anything. Just because someone didn't write it down doesn't meat it didn't happen. So i'm really annoyed, and when we get back on our feet, i'm no longer going to give my income to directv.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV return of equipment

I canceled my Direct TV account because it was too expensive. Direct TV sent me two boxes to return their equipment in. I mailed their boxes with the equipment 3 days after receiving them. Two weeks later they charged my credit card $241. for the non returned equipment. I called to complain and they told me that in fact they had received the equipment in plenty of time and just forgot to log it all in. The said they would credit my credit card within 5 days...That was two weeks ago. I am paying interest on the charge, they are earning interest on my illegally obtained money...These people are incompetent at best and thieves at worst.
Don't do business with Direct TV...

Read full review of DirecTV and 2 comments
Hide full review
2 comments
Add a comment
D
D
Direct TV worst nightmare
Tucson, US
Aug 26, 2012 3:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dispute and tell your CC company not to let them bill that card again!

M
M
Misty123
Louisville, US
Aug 07, 2012 3:12 pm EDT

Hopefully they will return your money soon, if not file a dispute with your credit card co.

ComplaintsBoard
S
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV customer service

I have had service for less than 2 months and their equipment has gone out and they are not sending anyone out to replace it for 5 days. I asked them to quit telling me what their computer said and call their service department and ask them to fit me in and they said they do not work that way. I talked to 2 supervisors and they act as if they could care, I told them I can not walk due to surgery and must remain in my bed or a chair ( and the Olympics are on), they do not care I am not a priority they have me under contract now, by the way I asked to be let out so I could find a company that would help me and they said no way! DirecTv doesn't care about their customers at all!

Read full review of DirecTV and 15 comments
Hide full review
15 comments
Add a comment
J
J
jamesandjam
Fayetteville, US
Feb 01, 2014 5:47 pm EST

i have been a loyal Direct-V customer for almost ten years. I have lost the channels including, cloo, weather, soap, and now my favorite Saturday afternoon westerns on the Insp channel. But my rate increases have not been lost. I'm not really sure who is running the show at Direct-V, buts its clear they are out touch with the consumers. I will be shopping for a new provider. Oh yea I had to watch Saddle up Saturday at my Moms on TIME WARNER, can you hear me now.

S
S
Sharon Jones
,
Jun 17, 2008 9:02 am EDT

I switched from Charter Communications in September 2007 so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract!

I left my husband 3 months ago and had DirecTV moved. It has been such a problem since getting customer service, can't get an online account set-up. It keeps showing the previous acct activity but they can't change it and wants to know why I want to change my account number? I said, Well it would be nice to have my "current" account show up so I can view my statements, pay my bill, etc.". But they couldn't change it.

My HD channels keep going off...just a black screen. They can't seem to get that corrected either.

When I call I spend at LEAST an hour and most of the time MORE on the phone just waiting for a CSR.
They have no other contact information listed on their Web Site so you can write a letter or anything.

I WANT OUT OF THIS CONTRACT. I've got til Oct of 2009!

Y
Y
Yves Klein
Los Angeles, US
Feb 23, 2009 7:42 pm EST

I actually really like my DirecTV service--have had few problems and if there are any they can readily be fixed. What I do have a problem with is their customer service reps who are clearly in Calcutta or something.

I'm not some xenophobe. I love foreigners...at my cocktails parties...NOT when I'm trying to explain a problem or issue in customer service. They respond like "Hindi Robots" as they are trained to repeating in monotone "yes, m'am, " "no, m'am." And it's infuriating on a human level but also on a socio-economic level. This country is in financial dire straits and DirecTV is so inhuman as to hire foreigners for cheap labor. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.

M
M
MiamiShap
Miami, US
Jul 04, 2009 11:09 am EDT

Called today (7/4) because I'm not getting a signal. I lost my power last night and the electric crew had to move my satellite away from the meter box. It was installed literally right next to it when they had a lot of other spaces on that same way to install it. Granted, it's Independence Day, but the first appt. I can get to have someone check it out is Thursday, 7/9. When I asked to speak to a supervisor, I was directed to a cold woman who was nasty and disrespectful. She asked if I'd like to be transferred to the cancellation department, but advised that I would incur a penalty because of my contract. She also advised that it will cost me $49.95 for the service call. I explained that the problem was with where they installed the satellite. She responded, "you signed the completion order, didn't you?" Well actually I wasn't at home when it was installed. With the amount I pay them each month ($140+), I would expect better, more respectful service. I can't stand dealing with these people. Awhile back they took it upon themselves to switch me from a paper bill to an electronic bill, and then had the nerve to charge me a late fee when I didn't pay my bill on time. I explained I never received it, and they sell, well we sent it to you via email. That's ###.

And another thing, every time is sprinkles I lose my satellite signal.

DON''T SUBSCRIBE TO DIRECTV -- YOU'LL REGRET IT.

C
C
CAndres
Arlington, US
Aug 02, 2009 11:51 pm EDT

I have been a Driectv customers for over 8 years...I have 3 recievers and one has not worked in over 2 years...I have called Directv and tried to get upgrades and tried to get them to review our services but due to the fact that we have been a good longstanding customer they can not help us...If however we were a new customer we could get all new equipment at no charge and we could get discounts on all of our servicesand tey would replace our sucky reciever that doesn't work...Is there something wrong with this picture? Screw the good dedicated customers and cater to the new customers... That is what I am being told...DirecTV needs to get there head out of their ### and take care of the customers who have made them what they are today...

C
C
CUSTOMER8520215454
Los Angeles, US
Aug 30, 2010 4:08 pm EDT

Directv has the WORST CUSTOMER SERVICE EVER!

EVERYONE SHOULD CANCEL!

DIRECTV REPRESENTATIVES & SUPERVISORS ARE PIECES OF CRAP WHO COULD CARELESS ABOUT YOU (THE CUSTOMER). MOST OF THE TIME ITS JUST THE TONE YOU TALK TO A CUSTOMER WITH. IF YOU (THE REP) CAN JUST SHUT UP LONG ENOUGH & LISTEN WHAT THE CUSTOMER IS COMPLAINING ABOUT, THEN MAYBE SPEAK WITH FRIENDLY HELPING TONE YOU MIGHT WOULD WIN THE FIGHT, BUT THE MORE YOU THE REPRESENTATIVE RUSH & GET OFFENSIVE WITH THE CUSTOMER WILL JUST LOSE YOU ANOTHER CUSTOMER. EVEN THE NEWS SAID DIRECTV HAD THE WORST CUSTOMER SERVICE. DIRECTV SHOULD BE LISTENING...ESPECIALLY IF THE NEWS COMPLAINS ABOUT YOU.

EXTREMELY UNHAPPY WITH DIRECTV & HOPES ONE DAY THEY SHUT COMPLETELY DOWN...HA!

B
B
BUDMASTER
yardley, US
Mar 03, 2011 12:47 am EST

My number 1 worst vendor - getting just like AOL. Lies, deceit, worst customer service EVER..
As soon as my contract is up ...BYE BYE !

B
B
BruceBl
Florence, US
Mar 20, 2011 7:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I disconnected from DirecTv [protected] and - after an unnecessarily long termination phone call where the customer service rep quizzed me on why I left and would I return as a customer if they offered blah blah blah (non of which they offered while I was a loyal customer)- returned their receiver and access card on [protected] in the box they provided. Got 2 statements afterward showing no balance due. On 03-15-2011, they sent a bill of $4.23 for a PPV movie dated 01-28 (no year.) When I called to inquire, I was told it was rented/viewed 01-28-2007, more than 4 years earlier. Since their on-line statements only go back two years, I had no way to show that, either I already paid, or that (as I believe) the movie was a "free" rental they offered to promote the PPV service. No matter whether I paid for the rental or not, billing for services provided 50 months earlier is certainly not going to convince me to reconnect.

I
I
Irewoulfe
Lexington Park, US
Mar 02, 2012 5:59 am EST

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice "Thank You for being your customer for so long".
Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.
Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"
BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.
So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. Read my blogs.

H
H
hardmoney
, US
May 16, 2013 12:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.

Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.

The day more options of TV service are offered besides DirecTv, cannot come soon enough.

ComplaintsBoard
C
1:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV unauthorized charges

My bill was due on the 28 of every month, (Paid in advance). I called in june to have service disconnected, and was told by the rep that we can cut off service on the 27th, and no additional money was owed. My husband was also present when I was on speaker phone with directv. I made it very clear that I did not want to owe them any money... Well, 3 weeks later I have an unauthorized charge to my bank account in the amount of $60.05! I called directv this morning, 7/26/12 as soon as I saw the charge in my bank account. The rep I spoke to told me that there is a billing cycle which had nothing to do with my due dates on the account. I am just livid because this is deceptive business practices! I did everything by the book, sent all their equipment back to them in a timely manner, and they still charge me when I did not even use their service. This is a scam and I will also be contacting my congress and state attorney general... I went to my bank this morning also to dispute this fraudulent charge. We as consumers are at the mercy of these monopolies and they must be stopped with a class action law suit!

Read full review of DirecTV and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
Valerie
Valerie
, US
Jun 06, 2008 12:39 am EDT

I entered into a two agreement with DirecTV ad after 20 months, the DVR became defective and needed to be replaced. DirecTV sent a replacement. After a total of 27 months I cancelled my service and got charged over $204 for an early termination.

DirecTV automatically renewed my contract when they replaced the DVR previously. They never notified me of the extension or requested my approval.

Maintenance service is not included in their contract commitment and must be purchased separately.

Because of their inability to comply with their original contract term of two years, I was being charged a penalty.

They also have an endless supply of "Supervisors" to read a script that this is their corporate policy.

BUYER BEWARE. D|O NOT DO BUSINESS WITH DIRECT TV.

S
S
Sven
, US
Jan 21, 2009 8:27 am EST

On May 29, 2008 I noticed my satellite service was not working. Thinking it was because I was behind on my bill, I contacted DirecTV and made a full payment on my account in the amount of $92. I was told by the rep that zeroed my account. However, paying the account in full did not fix my service. The tech told me my receiver was dead and needed replacement.

They scheduled a tech to come out and replace my system with a new HD system. However, the tech never showed up. I rescheduled for the next weekend. Again, the tech never showed up. So, I called DirecTV and requested they cancel my service. Apparently, they continued billing my account after cancellation. In July, I start receiving phone calls from them demanding payment. I refused, saying I had canceled my service since they never had fixed my system.

The phone calls continued, and I continually told them I was not paying for service on a canceled account. In August, I received a statement saying they were disconnecting my service, which I had requested in June.

Then, in August I noticed an unauthorized debit from them out of my checking account for the full amount. I did not authorize the charge and therefore filed a complaint with my bank to reverse it. They did.

DirecTV then began an onslaught of phone calls where the reps were rude and often hung up on me when I wouldn't let them know what my current address is, or verify personal information when they contacted me.

Finally, today, I called to try to get this resolved and I still get stonewalled. They maintain my service was functional through August and therefore I owe the money, plus late charges and fees. I maintain that I canceled my service in early June due to non-performance of their techs to replace my system.

Furthermore, The documentation they have on file is suspiciously inaccurate, incomplete and some of it misdated. They documented that I requested cancellation in late July. However, that particular call was a collections call where I refused to pay since I had canceled. The rep told me they had no documentation that my receiver wasn't working. I told the rep I had already canceled in early June because they never replaced my system, which was not functional. Apparently the tech used that as my request to cancel on that date, more than a month after I originally called to cancel. And, they still did not cancel it until August.

At this point, I refuse to pay for service I did not receive up to and including the tech never showing up plus any charges accrued since I canceled my account on or about June 7.

R
R
Rebecca
, US
Apr 09, 2009 3:35 pm EDT

I decided to combine my telephone, internet, and cable services to save money. I hooked up service with a local cable company and was told I would not have to call Directv to cancel my service with them. After my new cable was installed on March 24, 2009, I decided to call Directv to find out how to send my DVR's back to them.

I called the following week and talked to customer service about this and they informed me that my service was not canceled so we proceeded to do that. The CSR informed me that there was a 2yr contract on my account because I received new equipment in Jan of 2008. I informed her that I did not have a 2yr contract because my equipment was not working and because I had the replacement plan that I was paying extra for covered my equipment to be replaced if something went wrong with it. She agreed and had her supervisor remove the early cancellation fees. She told me I was a good customer and offered me a fantastic plan to stay with Directv. I told her it was too late that I had already gotten new service. She informed me that I would receive a final bill and that if I changed my mind they would be glad to hook me back up.

On April 4, 2009, I had a message to call my visa cardholder company about a recent transaction on my visa card. I called and was asked if I authorized a transaction to Directv in the amount of $312.59. I said no and was told that this was being reported as fraud and that I needed to follow up with my bank on Monday. I called Directv to find out what was going on and they told me that I was charged $180 for early termination of my contract( was a Directv customer for 9yrs ) and I informed the CSR of my earlier conversation with another CSR about that. I was told that I had agreed for them to take money if I ever canceled and it was a verbal agreement that I could do nothing about. I am currently waiting on my bank because they filed a dispute with visa to get my money back.

S
S
Seba 5
, US
Sep 19, 2009 1:40 pm EDT

I have protested to Discover Card about the unauthorized charge of $ 144.04 termination fee made to my card on a DirecTV’s account [protected] on March 06 for Invoice dated March 07. Please note that the on-line charge was made one day earlier than the invoice date. My On-line automatic payment was closed and confirmed by them on February 14th . I then attempted to delete my personal information but it is impossible so I had no choice but to cancel my credit card which will require some effort to notify others.

I have pleaded with DTV customer service time and again with the following facts which they admit is correct: I was given a new HDTV receiver in January 2006 in exchange for a purchased RCA DCT100 HDTV receiver because I had been a loyal customer since October 1994. Later in February of 2007 that receiver became defective and they exchanged it for a working model. Two years later I decided to try the new AT&T Uverse service and called to cancel my DirecTV account. They offered me a $20 month reduction if I would stay with them. I said no because I had made a decision to try out new technology after my two years experience with DirecTV’s new HD service. (January 2006 to February 2008)

While many of the customer service people agreed with my statement, someone in management decided that they were going to charge me $200.00 termination fee probably because I wouldn’t agree to stay with them. When I called DirecTV to complain of the $144.04 charge, this was their explanation: The free receiver given to you in January 2006 was a no warranty product and we replaced it with a new lease unit in February of 2007 in which you accepted a two year verbal commitment. That is incorrect. When my receiver went bad customer service wanted to send out a technician but I said that was unnecessary because I have always installed my own equipment. No mention was ever made about any commitment except to say that a prepaid shipping tag would be included for the return of the defective receiver, which I did. I then asked them why they didn’t send me a bill for my review instead of charging my account when it had been closed to them for automatic payments. He said they had the authority to do that on any account where service had been discontinued. I then questioned the contents on the bill and he explained, “Well someone must have made a mistake and management reviewed and corrected it.” I inquired at the same time to make sure that they had received my later unit and he did confirm that it had been received.

Of interest here is that one customer service representative told me that they had changed their policy to leasing equipment in March of 2006. If that is correct then my free unit (which I returned) should have been credited back to that date at the same time when I received the replacement receiver. I have pleaded and pleaded with DirecTV to reconsider my plight but they will not budge.

They keep referring to their published terms and conditions as their authority. I have never seen or signed any terms and conditions because I never had a contract with them because I have always bought my own equipment and installed same for over thirteen years. They did send me a copy after I told them to cancel my service.

This is extremely difficult for me as a senior citizen soon approaching the age of 80 years and my wife passing away almost three years ago that had always given me support.

G
G
giraffegreenemily
Greenville, US
Jan 16, 2010 1:53 pm EST

I had Directv for 4 years. When I switched to AT&T U-verse, I called Directv to cancel my service.There was no talk of any contractual obligations, but they told me I could suspend my account without cost for 3 months, just in case U-verse didn't work out.
Without any warning, Directv then debited my checking account for $412. I had never given them this checking account number as a deposit, and had only used it each month to pay my bill. This happened in Oct 2009. I called and spoke to a rep who admitted it was a mistake...but I got no refund. Called again, different rep, said she had no idea, nothing was annotated to my account. So I got an attorney to investigate and he was told by another rep that no one had ever called to make a complaint !
Ten weeks later I have my refund and it is my life's mission to make Directv's life hell !

B
B
bbbhelpme
, US
May 03, 2010 9:41 am EDT

Signed up for DirecTV, then called to cancel after football season was over. They told me I could put my account on hold and restart starting the next football season for a better deal. I said I wasn't sure, they said they would call me before any restart to confirm, so I agree.

A year later, 5 charges of $130 on my credit card and no call to confirm the restart, and I didn't even know it was on as my box was disconnected.

Of course as you can guess from the all the other e-mails, DirecTV only cares about the bottom line, wouldn't give me a full refund even though they broke their promise and restarted service without my authorization.

Terrible business practices, they should be shut down.

M
M
Matthew
, US
Aug 17, 2010 1:44 pm EDT

DirecTV added unauthorized monthly "protection plan" fees to my bill; which was not mentioned or included in the contract I signed.

Consumers need to review their bill carefully to avoid any hidden/unauthorized charges by DirecTV.

P
P
patrick f
st.petersburg, US
Oct 12, 2010 10:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i called to cancel my nfl package back in july because i could not afford it, the customer service rep said he could discount it to 1/2 price $35 per month, i said i still could not afford it. he then said ihe could cut the price down to $20 per month and i said ok. the first bill i received was correct an additional $20 for the nfl package, the next bill i received was for an additional $70. i called they said too bad you must pay or they deduct from card on file, which they did even with no authorization. beware they will tell you everything you want to hear just to rope you in and then charge you what ever they want!

C
C
Cindy86
Los Fresnos, US
Sep 20, 2012 8:10 pm EDT

I am going through the same situation, I actually just poste a comment about them on this board..I just need to dispute the charge with my bank, how did it go with you?

S
S
Soozeq
Griswold, US
Feb 26, 2011 4:00 pm EST

It's amazing how crooked Directv is! I had the same problem, and ended up having to stay with them an extra year. "Well, if you cancel, we will just charge your account anyways, and take " over $400, "because you signed a contract for 2 years." I still don't have the contract I "signed". Now they will not let you purchase a receiver, and they keep raising the "lease" fee. They told me they would credit me $10.00 per month for my HD service if I did autopay. Gladly switched to save a bit...next bill? Raised all their fees approximately $10.00 What a bunch of crooks! If I didn't need it for my seasonal cabin, I would dump them in a heartbeat. Buyer beware! Let's go back to the old antenna on the roof!

ComplaintsBoard
D
6:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV false advertising

Directv offers 7, 000 movies and tv shows "at no extra charge" and requires fee for all their movies. This is completely false and misleading - - read dishonest - - advertising. See this link and look on the right side: http://www.directv.com/dtvapp/content/technology/on_demand at "at a glance." we just started this service and every single movie we attempted to watch required an extra fee.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DirecTV - fraudulent charges

My wife and I had our house on the market for 15 months. We finally got an offer and sold it. I contacted directv 2 weeks before we moved to cancel and let them know we were moving to a location where we couldn't have satellite service and we needed to cancel. I never received the box to return the receiver and contacted them again. The agent told me to...

Read full review of DirecTV and 14 comments
ComplaintsBoard
J
7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DirecTV - contract

On 7/11/12, direct tv reduced our service with them by approximately 25 channels. I consider this to be a breach of contract by direct tv, so I decided to cancel my service with them. I called to cancel on 7/11/12, and they informed me that I would have to pay $220 to cancel. The service representative also stated that I will have to continue to pay for...

Read full review of DirecTV and 33 comments
ComplaintsBoard
L
8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV bundling

Because they do not have there act together the consumer suffers. My daughter ordered the bundle and we got our service of internet and Direct TV and everything was great, until neither of them could figure out how to pay for the Direct TV. You contact Direct TV and they say you have to call Century Link and Century Link just kept telling me that they finally have them connected and the next thing I know I have no Direct TV. Direct TV wants me back but I have to pay more for the same service I had because my service was disconnected and it was my fault because I did not call them enough times or soon enough. Of course now they all want money, Century Link want $139 saying they paid Direct TV and Direct TV wants an early cancellation fee of $380. I now have the lowest service available not to ruin my daughter's credit and have to wait another 3-5 days to get my statements from Direct TV to see how much Century Link really paid Direct TV. But, I have been thinking if Century Link paid Direct TV why was I disconnected in the first place. They both say it is the consumers fault, but Century Link can look at my internet account and it is up to date. Neither company EVER called for payment. Oh, and now Direct TV says they will do there own billing, but will offer the bundle with Century Link, maybe do to so many complaints. I really think a call action suit is due for both companies. The power of Utility companies is way out of line. They debit your account when they want and they report negatively to the credit bureaus and everything is the consumers fault, you didn't do this and you didn't do that, and they don't have to do anything.

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
A
A
amy210
Scottsdale, US
Mar 26, 2013 12:54 pm EDT

I am also have major problems with the bundle. What was promise for $116., is averaging $170. We even have the ad in hand and have sent copies to Centurylink. They have not been paying Direct TV either, so our TV was shut off twice in 4 months! We are supposedly on autopay, but our bills are being sent to another city and a different address. I finally found out by registering for online access!
We have spent about 20 hours on the phone trying to iron this out, but so far nothing positive has happened, and they are refusing to honor the ad (program) that we signed up under.

ComplaintsBoard
T
8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV can't view program information on channels 209, 237, 241, 244, 245, 248, 249,

This complaint is regarding DirecTV Corporation deliberately weakening the transmitting signal to satellite number one which broadcasts all the information to all of their customer's older receivers from about 1985 to 1995, approximately. The old receivers for receiving the signal from DirecTV satellites are only set up to receive the one satellite, one of the two or three satellites they have circling the Earth's atmosphere today. The other one or two extra satellites which have been recently put in around the Earth's atmosphere are designed to feed information to the newer receivers which require 2 satellites for proper signal reception for all of the extra bells and whistles on the new type receivers. But, I as well as hundreds of thousands of other customers, do not wish to buy another receiver and pay an extra $10 a month for the digital reception which will give a better picture. But with all the advertising on all four corners by the networks network's and the fact that all the networks now put big black bars across the top and bottom of the screens, what good does it do to increase the resolution when we will have to enlarge the screens on our plasma screens to remove the big black bars which have removed about 20% of the viewing screen, TV picture?! Not much!
And after I complained to DirecTV about the lack of viewing entertainment because of the advertising going on all four corners of the screen, the two large black bars at the top and bottom of the screen, paying $56 and pretty much only receiving networks that have commercials, doubling the volume level during the commercial breaks, and all of the attention grabbing, flashing banners across the bottom of the screen once the shows begin every time after the commercial break, I noticed that three days later while viewing the following channels I am no longer able to bring up the program description/details about the show being played. Nor was I able to check the program descriptions of the shows coming up later in the day.
The following are the channels that I, and probably everybody else who is using an older DirecTV receiver box, cannot receive detailed descriptions about the shows on DirecTV's menu, Channel 245 TNT, 248 FX, 249 COM, 209 sports, 237 BRAVO, 241 Spike and 244 sci-fi Channel. But, the mall shopping network channel 250 which is right next to channel 249, which program description cannot be received, has no problem in viewing the program description of any of the commercials trying to sell products at bat channel, 250 Mall Shopping.
Does anybody else have this problem? Or is it really just my receiver, which I doubt very much according to the details I gave above how a channel right next to the channel which does not allow program description does allow us to view the program description for channel 250.
I would truly like to believe the corporate stingy greedy ### at DirecTV did not deliberately weaken the signal going to the only one satellite which customers like us use for our older receivers! But, most of you know how greedy and power- hoarding and controlling corporations are with of other peoples lives just so that the corporation can make an extra 10 thousand dollars a year!
Well, I think DirecTV has gone way too far this time to force changes on hundreds of thousands of their existing customers by weakening the signal being transmitted to the number one satellite so that all of us with older receivers will eventually be forced to purchase their new receiver and then have to pay an extra $10 a month because we have the new HD system. I and well as hundreds of thousands of other customers do not want to do that and are quite satisfied with the receivers we have, of course until now! But I will not change my old receiver because I like the much more pleasant to view menu screen and I find no need to increase the resolution on only about one third of the programs I view today.
Oh, by the way, has anyone tried to figure out how much revenue comes into DirecTV Corporation from all of its 2 million customers? The average bill paid by the 2 million customers is approximately $70, probably more but let's use that as a starting figure. I based that $70 approximation on the fact of the average per month bill which ranges from $29 to $120. I chose an average of $70 per month for all 2 million customers because I thought it was better to choose a low figure to indicate the amount of incredible revenue coming into DirecTV Corporation yearly. So, $70 times 2 million customers equals $ 140, 000, 000. of incoming revenue every year! How about what their revenue had been for the last five years at that amount- $ 700, 000, 000. ! So, why do those corporation ### have to force me and steal another $10 a month and supply me with a receiver with the extra bells and whistles that I and many other people don't actually need nor want to continue their viewing pleasure of the shows being broadcast by the networks through DirecTV's satellite system?!
Now, I seem to understand why all those high school and college-age students by the tens of thousands across the United States were holding picket signs condemning corporate crappy behavior outside the courthouses around the United States back in February of this year, 2012 !
And if someone else reads this complaint and have the same problems I am having then please call DirecTV Corporation and complain like hell and demand they stop doing that because it's not right to force change on us just to make a next or $10, 000 a year to add to your grubby pocketbooks and purses! I would be glad to give the 800 number for DirecTV Corporation but most of these complaints sites don't want us to list phone numbers. But all you have to do is go online and request DirecTV's corporate phone number .
Good luck to us all on trying to improve our personal lives and not allow corporate pig ### to keep stealing from us and then pulling this dastardly scheme to force us into change just so they can make more profit off of us!

Read full review of DirecTV
Update by The trusting fool
Sep 15, 2012 9:14 am EDT

()()() Why do you need to go to a "mine" to get "original statements"? I knew you were strange but that is really strange if not bizarre. I never heard of a mine that you can gather statements out of. I guess that's why you both are so mentally limited on contributing useful details which may prove your point. But, that's okay because we know your liberal left wing mindset is so far out of balance I am surprised you're able to stand up when you get out of bed in the morning.
()()() What do I mean by that and why I say something like that? Well, it's obvious to me and everybody else who may visit this post and read your limited comebacks to my lengthy detailed description of what I experienced and what I saw, I guess that proves my point on your mental limitation on details. You're probably one of those people we meet in public and try to have a informative conversation with about a certain political issue regarding the candidates or even basic science and find that your frame of reference and background does not allow you to contribute any useful information to the subject being discussed. So, people like you want so much to participate and do something outside your little brain in your little world and began saying things that aren't true and have no relevancy to the subject. But you think you feel better by believing you contributed something to it when all you really did was to show the other person's in the conversation that you are a useless fool who's wasting everybody's time listening to your hateful rhetoric. You know, the kind of rhetoric you left-wing ###s always attack smart, intelligent, experienced, good-looking, rich people that are better than you even without their good looks and money. Have I figured you out properly? I do know, when you read this, even though you consciously will discard it your subconscious will hold onto what I stated about you and when you are in public and you find yourself doing the same worthless gobbledygook by contributing nothing to the conversation your subconscious will remind you about what you read here on this post about how you are.
()()() And if you need more mental evaluation and suggestions on how to improve your limited mental abilities please ask me specific questions and give the proper details, if possible.
^^^^^^ Here is a little joke to break the monotony: Why can't Banks keep secrets?...
...too many TELLERS.

Update by The trusting fool
Sep 15, 2012 9:03 am EDT

()()() it'sWhy do you need to go to a "mine" to get "original statements"? I knew you were strange but that is really strange if not bizarre. I never heard of a mine that you can gather statements out of. I guess that's why you both are so mentally limited on contributing useful details which may prove your point. But, that's okay because we know your liberal left wing mindset is so far out of balance I am surprised you're able to stand up when you get out of bed in the morning.
()()() What do I mean by that and why I say something like that? Well, it's obvious to me and everybody else who may visit this post and read your limited comebacks to my lengthy detailed description of what I experienced and what I saw, I guess that proves my point on your mental limitation on details. You're probably one of those people we meet in public and try to have a informative conversation with about a certain political issue regarding the candidates or even basic science and find that your frame of reference and background does not allow you to contribute any useful information to the subject being discussed. So, people like you want so much to participate and do something outside your little brain in your little world and began saying things that aren't true and have no relevancy to the subject. But you think you feel better by believing you contributed something to it when all you really did was to show the other person's in the conversation that you are a useless fool who's wasting everybody's time listening to your hateful rhetoric. You know, the kind of rhetoric you left-wing ###s always attack smart, intelligent, experienced, good-looking, rich people that are better than you even without their good looks and money. Have I figured you out properly? I do know, when you read this, even though you consciously will discard it your subconscious will hold onto what I stated about you and when you are in public and you find yourself doing the same worthless gobbledygook by contributing nothing to the conversation your subconscious will remind you about what you read here on this post about how you are.
()()() And if you need more mental evaluation and suggestions on how to improve your limited mental abilities please ask me specific questions and give the proper details, if possible.
^^^^^^ Here is a little joke to break the monotony: Why can't Banks keep secrets?...
...too many TELLERS.

Update by The trusting fool
Sep 13, 2012 8:20 am EDT

Okay, I will spell it out to both of you ###ed goons----
Yes, satellites ONLY transmit what is transmitted to it. Correct?
And what the hell do you mean when you say "it is the root cause of your complaint." ?
Where the hell did I state or imply that?
In the coming years, because apparently both of you, or is it the same person whom is just lying about the "previous poster", have years of growth left in your future and you don't quite understand the cold-blooded greed and aggression the corporate employees have toward absorbing all the money and power and control they can with their several million customer base. If you understood how corporate greedy ### can and will take more from your personal life to gain more profit by forcing you to pay more every time you wake up in the morning you would understand the true bottom line of my assumptions and beliefs how DirecTV and/or the networks have either worked together or separately to take advantage of me and others with the old DirecTV receivers purchased prior to 1995, approximately. How is this so hard for you to understand?
You have just proven to the coming viewers of this post and gobbledygook between us which you don't want to end for some reason, probably because you are bored and don't work.
I will try to use reverse psychology to get rid of you from visiting this post anymore: "Hi again! Oh, I was so glad to hear from you again and can't wait to he see what else you have to say on this post because you're so interesting and fun and enlightening to communicate with because you're so smart and technically advanced. I think everybody who visits post-should carry on as you do because you're so bright and enlightening and contribute so much to people's post they put to be available to you to brightly comment and add your fantastic intelligent suggestions and comments to the issue at these posts. Wow, you're such a smart man I wish I could meet you to make friends with you because you're the kind of people I like to make friends with."
Well, let's see if that works to get rid of this nice man that just apparently wants some undeserved attention. May God be with you my son, for it is he who wonders the righteous trails trails of tribulation looking for the leaves with twigs along the path to glory .
I thought maybe some religious gobbledygook might make him wander off to some other post .

Update by The trusting fool
Sep 07, 2012 12:19 am EDT

Blah, blah, blah. I have no idea what you're saying because I'm not reading your message as there is no need to continue this mental masturbation, per se. Have a nice day if mentally possible.

Update by The trusting fool
Sep 04, 2012 5:45 pm EDT

Well, pooh-pooh to you too!
Oh, by the way, I was complaining about what I believed DirecTV was doing to ruin the consumer's entertaining pleasure. Therefore, you idiot, I came to the right website to complain about it. What is your purpose here anyway?! Why are you even visiting my post and complaining so much? Go away, go watch TV or read a book.
I feel like I'm in a relationship again by you keep coming back and having to make the last comment, saying the last word.
And what is this "You fail at life." childish crap? You are definitely not a mature person and you must be fresh out of high school board with yourself and trying to complain about anything from anybody anywhere around you. Am I correct? I would love to and would have a lot of fun psychologically evaluating you. But if I did you might go into a self-destruction mode, so I will just leave you alone and let you mature on your own for a couple more decades. You're starting to remind me how glad I am not to be young again.

Update by The trusting fool
Sep 01, 2012 9:41 pm EDT

GREAT NEWS !... I Can ACCESS the PROGRAM INFORMATION for all of those channels NOW !
I can't believe it! But, it's true. Starting three days ago I found myself able to get the program information for those channels like COM, SYFY, and all of those other channels I had listed in the first paragraph of this post.
Miscellaneous notes: 1.) my DirecTV satellite receiving signal strength is exactly the same as it was during the entire time I was not able to access Program Information on many different DirecTV channels. 2.) the amount of time it took the Channel Program Information to appear once the remote control button was pressed is now exactly the same as the MALL commercial advertising channel on DirecTV, 3.) it now works every time I try it and has been working steady and properly for the last three days, which might mean that the networks have decided, for whatever reason, to restore the same full signal strength they had before I noticed the problems a couple of months ago. Maybe they were just replacing or adjusting equipment and had no intentions of making it permanent. I just don't know and it's all a guess/ assumption for now.
()()() If at any time in the future the problem returns I will come back and leave a MUCH SHORTER update!
()()() And please, if someone does read this post and has or has had a similar problem please leave a brief mentioning of it.

Update by The trusting fool
Sep 01, 2012 9:18 pm EDT

I was looking to see who else had the same issue as myself. I never said I don't accept the idea it was only me. AGAIN WHY do you come here wasting my time responding to your idiotic attacks against me and lying by saying I said or implied something I didn't. If I was a woman I would say you're a creep. But, instead I can say you're a [censored] and stop wasting YOUR negative energy.
()()() Re: the channels next to each other I was referring to was a commercial advertising station MALL and right next to it was the comedy Channel COM and I was pointing out how the comedy Channel menu would not appear but the mall advertising channel next to it the programming information would appear immediately one's requested. You see this is why I go into so much detail explaining things so people like you can understand what I am referring to in all the details NEEDED to read about the fully understand what I was talking about and what led me to believe that somebody or something somewhere, other than my own equipment, had caused week network station signal transmissions to the satellite which only operates on my older receivers like mine and hundreds of thousands of others which I'm sure are still being used because the menu pad and other features are better than the newer receivers out now. That is the main reason myself and others want to keep the old receiver.
()()() At times it's been fun and interesting with you but it's getting old AND there is some good news for me and others, wherever they are, regarding the problems which caused this post to appear. The program menus ARE BACK !

Update by The trusting fool
Aug 28, 2012 5:59 pm EDT

Let's look at the non-evidence, which you have plenty of, and then you "others'" can decide:

1." No one has responded to it because;"...Possibly, no one with the same problem had seen this post YET.
i." No one has this problem"...That we know of YET.
ii." No one understands what you're trying to say."...Because no one with the same problem has read Post YET
iii. "You have no idea how satellite tv works."...Irrelevant.

Indubitably, I do say.

Update by The trusting fool
Aug 28, 2012 9:20 am EDT

Your psychic abilities are impressive! Or, this website reaches so few people it was a wast of time complaining here and looking for others with related problems.

Update by The trusting fool
Aug 28, 2012 8:45 am EDT

I understand a satellite only sends a signal down to earth which is being sent up to it .
I wrote 3000 words to explain every available detail from my point of view.
It is not important to me that people stop reading after 100 words because I am not trying to entertain them I am trying to reach others with similar problems. And those with similar problems will read the other 2900 words. Why do you have a problem with that? And I'm glad to hear you are not to respond anymore. Why would I want to contact you anyway?
Either I am the only one with this problem or there are others who are not yet read this post.
What "massive conspiracy"?! Why did you state that? Go ahead and add more babble, if you wish for your own and others' entertainment.
And here's a little teacher/counseling for you too - why can't you respond to my post trying to prove how I am wrong rather than attacking me?! Don't come to this post acting like a [censored] left wing ### whom only wants to attack somebody who is complaining about something. Maybe I should write a post about your type.

Update by The trusting fool
Jul 02, 2012 6:10 pm EDT

()()() okay smarty-pants! Why don't you explain to me in all the other people how I must have something completely confused here and really don't understand what I'm talking about, right? What makes you think you know and understand this exact situation I'm dealing with right now? Is it that you just want to squawk and chat about any subject that appears on your e-mail regarding the 15 or 150 posts that you have contacted and questioned?
()()() And why would you come here and place a statement like that with nothing else to support or not support the situation I'm having to deal with with DirecTV's greedy stingy screw -everybody attitude?
()()() I spent over 3000 words explaining my situation and every detail I could possibly contribute to this post and all you do is make a boldface statement like that with no explanation of what you're talking about. Again, I bet you'll come up with a whole bunch a rhetoric horse crap just to draw people's attention away to what I'm saying and complaining about which you know nothing about, I am assuming, right?
()()() So, if you still want to discuss the issue without your biased negatives influencing the outcome of this discussion, PLEASE reread my 3000 word post and then respond with more logical input in agreement or disagreement with what I've experienced with DirecTV WEAKENED TRANSMISSION TO OUR OUTDATED OLD RECEIVERS.

Hide full review
ComplaintsBoard
D
5:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV power saver screen mode

Within the last month Direct TV added on their own a screen saver to come on your TV after approx 4 hr. I've called them repeatedly and spoke to Kathy Id [protected], her supervisor Jody on 6/12/12 and then on 6/19/12 I spoke to Andy ID LKC1906 then on 6/22/12 I again called because this still has not been taken care of and spoke with Donna ID LKC0057 and her Supervisor Rita IDLKC1083 and still they can not fix this problem and refuse to give me information with the enginering dept or coporate office to get this taken care of. This is a problem that they have put on the tv on their own free will and I want it off, I did not request this and it causes problems with my tv as when first you are watching a program and it comes on in the middle you have to get up change it and then wait. Also we use our tv for an alarm clock so when this happens through the night no alarms go off. I feel as a loyal customer to Direct TV this should be a simple fix.. they put it on without us knowing or asking I want it off by asking.. The whole customer service and tech support team can not help and have no idea what's going on but refuse to let you speak to someone who could possibly help you.. I am very frustrated and angry at this point. I would like something done regarding this. Please advise me as soon as possible my phone number [protected] regarding this matter.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
5:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV false information and lying to customer

Direct TV is a shady and lying company. I called to order Direct TV yesterday and the salesperson just wanted the sale and kept asking for my social. I refused to give to her and she asked if she could have permission to run my credit with my address. I agreed and she told me that I would have to pay $200 extra which I would get back $5 a month for 3 years 4 months if I wanted DVR. I agreed to do this knowing I had bad credit. The next day when the cable guy showed up at my house he told me that I did not have any HD or DVR on my service contract and questioned why due to fact I had 2 flat screen tvs. I told him that yes I do and there is a mistake. He called and DirectTV told me that I had to pay $619 dollars non-refundable to have that equipment because I was a C-customer which apparently is thier terminology for being a credit rat even though I never even gave them my social and this was never disclosed to me. Even the cable guy told me that this was ridiculous and that he didnt blame me if I ever spoke to DirectTV again. I even agreed to pay my bill for 1 or 2 years up front and they refused to give me service unless I paid them $619. Thank God they did this or I might have subsribed to this piece of crap Co.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV contract breach

I was quoted 89.00 a month for the first year and 109.00 a month for the second year from a floor manager. This service was to include the following; 300 channels, 3 movie premium channels for 3 months, nfl ticket, nfl ticket to go, a bundle package with at&t, phone, and internet. I spent 3 months calling mostly direct tv pertaining to my bills that were not as per agreement from the floor manager on 3-way phone calls from at&t to direct tv. Finally they were able to get the bill adjusted to almost the verbal contract agreement. Exhausted with every option taking except legal I was satisfied, I was told on a recorded 3-way phone call from at&t by direct tv to call back at the end of the 1st 12 months and they would correct the next 12 months that lead into the 2 year agreement. I have called 3 times to speak to supervisors and I can't get anything adjusted the total bill is at 172.00 a month. I called at&t and spoke to a supervisor and they were excellent in depleting my bundle package with direct tv and continuing to offer me the price that was offered in the first year for another year. After that phone call I had to call direct tv and downgrade my service to the lowest amount of basic service of 29.99 a month until this gets legally resolved.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV negligence

After dropping dish network for slamming charges, I purchased directtv. The installer came to my home unprepared using my ladder and power drill. He got the job done and left, at which time the service worked. I gave it little theought. One morning on march 5th 2012, I turned on the television in the bedroom and found that it wouldn't come on. I called the service tech (One of several that day) and was told to find some kind of 3"x5" box. There was no box. After crawling therough the attic by the technicians advice to search for this box, which did not exist. I spoke with several other technicians on the phone and finally one guy set some reset from his location and the service came on. The next morning the receiver wouldn't work again and I again called. The tech support team sent me back to the attic only this time to check connections in the coax. I suggested that I would like to call the same tech person and for her to give me an extension so as not to keep explaining the problem over and over. The young lady said that she had been working there for years and had never talked to the same person twice. I found a hand tight coupler and the service came on. Now let me tell you, I have a folding ladder from the ceiling and at the top of the ladder lay about 15' of coax and no cables were stapled and no splitters were secured. They wanted to charge me to come out and tighten the coupler. Anyway, as I came down the ladder, I was entangled within the miles of cable falling to the floor and seriously injuring my back, side, neck and leg. I fell so hard that the unsecured cable yanked the satellite receiver and television up to the ceiling in the bedroom. Not only being injured, but I got to thinking of all the codes that are being enforced by the construction board concerning wire and such. The phone lines were stapled, the conduit for the electrical secured, the electrical wires all secured and here are these yards and yards of wires in my crawl space of all places...In my entrance to my attic. Couplers and fittings unsecured and hand tight. I wonder what is happening to my roof where the screws go through my shingles? What about service charges made to the elderly, disabled or people like yourselves that get charged for a hand tight coupler. And now I am injured and can't work as I should be able. Extreme measure of gross negligence.
Think about it just for a moment.
A supreme court judge once said, " even a dog knows the difference between being tripped over and kicked. "

Read full review of DirecTV
Update by mrfixit039
Jun 10, 2012 5:33 pm EDT

Yes, I also apologize. We have a freedom to state our opinions as we see them and I certainly don't want to argue with any one. So starting over. I agree that there are many who seek out opportunity to the "poor me" factor. Admittedly it happens all the time. As for this, all I know is that if I have an electrician come to my house, a permit is purchased and an inspection is made to ensure proper installation in my home. The satellite equipment is rented and therefore not mine and the installers have been trained to not only install the equipment properly, but they have a responsibility to see that the equipment will not cause accident. And for my attic space, I have an entry ladder that gives me every right to access my attic space at any time I choose and I should never be under threat of injury due to the causation of another persons lack of responsibility.
So, sorry to get off on the wrong foot and an intelligent debate is always welcome.

Update by mrfixit039
Jun 10, 2012 12:38 pm EDT

I HAVE NEVER GONE AFTER ANYONE IN MY LIFE AND I AM AN EXTREMELY HONEST PERSON. I'M SORRY THAT PEOPLE HAVE TAKEN YOU AND MADE YOU UNTRUSTING, BUT IT HAPPEND JUST AS I SAID...WHO WAS TALKING TO YOU ANYWAY? YOU SOME KIND OF CONNECTION EXPERT? IT'S A SMALL TELEVISION YOU IDIOT! I DON'T MIND YOU DISAGEEING BUT DON'T BE AN ### ABOUT IT! I DON'T KNOW WHAT KIND OF AMERICAN YOU ARE "MR WE" BUT SPEAK FOR YOUSELF.

Hide full review
ComplaintsBoard
T
11:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV billing and customer service

I wasn't able to pay my bill in May because I had a problem with my SSDI check. I didn't receive it early in May like I do every month. I got behind in April and had planned to catch up and pay $114.93 for both months on the 3rd of May. Due to circumstances very rare, I did not receive my check! There was a problem and I went down to the office to find out what happened. I received my check late, in mid-May which made all my bills, living expenses, etc. late and past due! I called DTV and explained to them the situation. I also e-mailed them in writing because they were threatening to take out funds in my account, which weren't there then I would have a worse mess to deal with. They were going to take out for the equipment too! I e-mailed them. They disconnected the cable. June 1, 2012, I finally was able to pay them $115, 00 and thought that my cable would be reactivated. No, they had charged me $15.00 disconnect fee and wanted $40 to reactivate! This is the first time ever I was disconnected. I have been with them almost 7 years! The customer svc rep/call centers extremely rude and would not work with me. I know that they have promotions to give to existing customers also. I guess I am not considered an existing customer until I pay extra which I can not afford the extra. Their ads state no activation fee for new customers. I have never had a problem with DTV before. I will never refer anybody to them. They use to be nice to work with regarding my experience. I have paid extra for protection service and they have not come out to fix the cable problem outside that have been sticking out onto the walkway and the cable door outside..

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

DirecTV contacts

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.