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DirecTV review: very poor service and unacceptable contract 1397

J
Author of the review
12:00 am EDT
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I have had direct TV now for about three months and have had one problem after another. I had initially switched from cable to DirectTV because I thought that their high definition service would be superior. Big mistake. Since the time of install I have been through 4 high definition receivers, each one failing for a different reason. When your service goes out with DirectTV your only option is to wait for a replacement box or for a service tech which in my case has taken close to a week each time. My service has been so spotty that I have had to retain my cable so that I have a backup. Talk about spending too much for T.V. service. Now that my experience with these buffoons has soured to the point it has i decided that i had had enough. Unfortunately their two year contract insulates them from having to provide any level of acceptable service at all. Even though my experience has been a nightmare and I have spent countless valuable hours trying to resolve issues they will not offer to terminate my contract no matter how many times I have requested this. I am currently without any service again and I have decided that I am going to bite the bullet and pay the termination fee. I am not litigious person but have considered taking these bullies to court. I can't imagine that I am the only person that has had these issues. I would avoid doing business with this company at all cost. I wish good luck to all those that are in the same boat as me.

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1397 comments
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SkippyOrlando
Deltona, US
Mar 30, 2011 12:49 am EDT

After several months of continual calls to the customer service line about our bundle with AT&T and why our Direct TV bill had not yet been bundled as of yet. Each month lie after lie was told and still a year later there was no resolution. Today they said the bundle had expired and that is was unbundled in February since it had been a year since the service had been established. This past month the company charged two different bank accounts twice the one bank rejected but created NSF funds event though the didn't pay the payment and the other bank had paid the full bill from that account and I have the transaction number. It as if they went through the list of credit card or bank accounts they had on file seeing if the banks would pay it. The csr on the phone says there was no payment made that they returned the funds which is inaccurate and that I would have to fax in a sheet of paper proving that it went through my bank and it would take up to seven to ten days. I even provided the transaction number to them showing the transaction number and date and time the it cleared my bank. Then they demanded another payment with no bill so I tried logging into the system to view the bill to see if the new charges are correct and they locked they account and would not reset the password. I explained to the CSR that the payment already went through and that I would not pay another bill until reviewing the current months bill. He said that is fine and would mail out a bill mind you we have been signed up for electronic billing since starting the service, no they want to mail a bill. I asked to speak to a Supervisor and they have not had us on hold for 32 mins and holding. Very poor customer service and had I known all the hassles we would be going through I should have learned my lesson with Dish Network. I only hope that AT&T discontinues service with companies such as this because it reflects poorly on them as well.

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James Roper
,
Jan 08, 2007 12:00 am EST

Direct TV offered me 1 year of satellite services with the Starz Super Pack free for 1 year with the package I selected plus 100.00 cash back over 10 months and a free DVD player. I signed into their internet site to see my first bill and make sure the offers were being met before the 3 days cancellation time had expired. None of the offers were being applied to my bill. I was charged for everything. When I called to ask why Direct customer service acted as if they didn't know what I was talking about that no offers were made to me. Everyone was getting special sign offers during the period I signed up in Dec of 06.

I would not advise anyone to use Direct TV unless all offers are in writing!

I am now waiting for fed ex labels that "supposedly" were mailed out 3 weeks ago. I got 2 bills in the mail soon after starting the service but no return labels as promised. Direct makes people give a credit card number before they will allow you to use their service. I am afraid the next thing will be a charge on my credit card for equipment I have been trying to give back to them.

Be careful with this company!

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Robert Perkins
Navarre, US
Jun 04, 2011 8:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We moved from Missouri to Florida in August of 2010 and had our satellite disconnected. When we arrived in Florida they sent us a bill for $33.16.We had used our credit card to pay them off before we left Mo. They tried to collect it again by using our credit card but the move caused us to max it out so they could not. We paid them and had the credit card company issue a new one so the could not try again.Well they did and the credit card company let then have a months bill $79.86.When we ask for our money back they quit answering our calls and so far have not sent our money back.

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M Lauer
Rochelle, US
Nov 07, 2010 4:07 pm EST

I've been soo lucky to have made the mistake of changing from Dish to Direct TV.
Tis Sunday morning and I've waited 35 minutes to talke to someone about my DVR crashing again.
Finely a guy answers and he has to read the book on how to fix my problem. As always, when they don't know, push the red button on both the main DVR and the bedroom or unplug it from the wall.

After 3 months I hate this damn system and thier service wait times but it will cost me about $300 to change, please don't make the same mistake I did.

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Dominic West
, US
Aug 19, 2009 7:35 pm EDT

In late March, 2009 ordered Direct TV and called to confirm and ask questions regarding Dish and installation date. I explained to them I wanted to get the HD satellite dish, but it would be about 1 month to finish getting the $$ together for the TV and I could only get the 4 receivers for now. We are seniors and we have to budget our money. They said no problem, I would still qualify for the $100 rebate, she even checked with her supervisor on it. They installed it on 4-03-09. I called again an ordered the 1 HD satellite dish for our new TV, paid approx $125.00 for it with credit card, and was informed that I would qualify for the $100.00 rebate offer since I was still considered a new customer. I was told the website to go to-print the rebate offer and send it in. I received a confirmation e-mail that it would take 6 - 8 weeks to process on Sat. Jun 23, 2009. I received a postcard on 7-9-09 that said I did not qualify for the rebate since I did not join with the requested new customer offer. I called Direct TV on 7-10-09 and was told that it was the wrong ID receiver number. He told me to call customer relations and so I called customer relations and talked to the lady who told me that the ID number has nothing to do with it. I had to order HD the very day I ordered the DirecTV. I first was guarantees the $100 rebate offer when I ordered it, I then was told it was wrong receiver number and then I was told Receiver number had nothing to do with it, I was not a new customer. This is out and out fraud, lying and deceiving the public. I am simply been harassed by them. Please stay away.

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Kim Bowman
5 Birch Bark Court, US
Nov 03, 2009 2:08 pm EST

I called direct tv to get a HDTV converter box for my bedroom tv and the customer rep. instructed me to go to Best Buy to buy a box. So I went to purchase the box only to fine out later that night that the box was leased. When receiving my bill today to learn that they had extended my contract tried contacting Freddie u8612 and Chris @Corporate and they feel they didn't do any wrong but apoloized for me not being informed that I wasn't buying just leasing a box with a contract.

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xJerzey
Highlands, US
May 18, 2011 6:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We signed up for the movers program when we lost our house in Florida and had to move back to New Jersey. We moved into a relatives house to get back on our feet and couldnt get direct tv hook up. The 6 months ended and I called to extend and they did. At the end of the next 6 month I got a bill from them for $335. To make a long story short... after over an hour on the phone I had to end up cancelling the account to stop them from charging me. The never contacted me like they did when the first six months was up and turned my service back on...knowing that they never came out to hook it up. The would not extend the movers program for me another six months until we found a place. I went round and round with them...kept getting put on hold...they say the same things over and over again. They ended up taking off the charges they bill a month in advance for but I still ended up having to pay $143 for service they never reinstalled! The poor girl on the phone said she was going to take $100 off for me for having to wait so long. Then a rude supervisor gets on the phone and says Im not getting it because Im cancelling and not staying with them...that discount was only if I was being saved as a customer. Customer service rep said it was for my troubles and mentioned nothing about having to stay with them. So it ended with them coming to pick up my Boxes and I still having to pay them $143 for a service I never had hooked up. I wasnt an entry level customer either. I was with them for 4 years...my monthly bill was over $170 and I got the football package every year. When we get our own place again Direct TV will not be in our house! Worst customer experience I have ever had today with a company!

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cindy kor
Colorado Springs, US
Apr 18, 2009 9:52 am EDT

I have only been a customer for two months, what a huge mistake to leave cable TV for Direct TV. They told me it would be cheaper, better quality and better customer service. I contacted the corporate office within one week to tell them I was disatisfied and I wanted out of the contract, they said it would cost me $480 because I signed a two year contract. I have 3 receivers, only one works, so now I pay 10 per month for NOTHING. I bundled Qwest, just like Directtv fancy commercials says and I pay MORE for LESS. I explained this to the IDIOT at the corporate office and she said that's because you have not gone on line and signed up for all your rebates. So I spent 1 hour on line, filling out the rebates and I still pay MORE than cable. Then they advertised the Sports package, so I called and added it, I pay 12.00 per month and all the Baseball games are BLACKED OUT. But I still get poker and bass fishing. I am selling a house in southern california and as soon as I get my equity check, I am dumping these ###s. I call the customer service at least one a week, dont get me started on that.

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I have had enough of DIRECT TV
Hughesville, US
Jan 11, 2010 10:55 pm EST

Regarding the Mover Service it is not as easy as it sounds. The scheduled date of moving was a joke. The Installer lied to the Customer Service Rep and stated that he was at my residence and no one was around. After I took the day off from work without pay to be there, really. I was on a three way call listening to the Installer lie about being at my home that afternoon. After the run around; I finally got my service hooked up three days later. I would have cancelled my service that day, but I had a contract.
Then just try to cancel your service with them. On 1/2/2010, I called to cancel my service. Recieved attitude from that Representative. On that date, I was told I would have 10 days from the date of cancellation to return the equipment, or I would be charged for it.. On 1/11/2010, I called to find out where the boxes are, to send the equipment back, I didn't want to be unneccessiarily charged. I was transferred to customer service representative 2; because the service was still on and pending cancel. CSR 2 stated; the service was pending cancel and that theywere cancelling the service on the billing date, 1/20/2010, not the date that I called. After being on the phone for an hour and being transferred to 3 people, I finally spoke to a supervisor. Again, I was told that my service is still on and that the cancel date was set for the 20th, (I called on the 2nd and asked for the service to be disconnected immediately. So they are trying to get 18 days of service not rendered and bill me for it.) After an arguement; I finally was told the service is to be cancelled at 12 am on 1/12/2010. That I would recieve a credit back to the date I originally called, the 2nd. And the apology I recieved is that, we are human. So everyone I spoke to at Direct TV is human. Glad of that. And everyone there makes mistakes, too, I guess. The run around and hours on the phone for the phone for two issues. Save yourself a headache. Go to the other satelite provider, it is cheaper. DISH saved us $60.00 a month for the same service.
Sincerely, I have had enough of DIRECT TV

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Terence Van Horn
Belleview, US
Jun 11, 2010 4:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

First these people advertise a 100 dollar visa card after three months then when your three months are over they won't give it to youafter a two week fight then they give me a credit for the one hundred dollars.I send back a reciever and get a message that they never got it and want to charge me 400 dollars i then want to give up my service and they can't seem to get my address correct no matter how many times i call them and correct the address that they have i believe at least 5 times that i know of.This is the most unprofessional, screwed up, scamming company that i have ever dealt with and be sure not to give them any personal info because they use your money like its thier own personal account

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dlancaster
Gainesville, US
Sep 12, 2009 5:31 pm EDT

Poor job of installing and taking advantage of elderly people!

Convinced elderly parents to switch from Charter to Direct TV for improved HD. DTV sent a company called Buchaneer out to install. (1) Only one installer and had to use my mom and her cell phone ot help fine him tune signal. (2) Pulled wire across the side of their house, attached to side of house with stapler to siding damaging wall, pulled wire over gutter; very unprofessional job. Did nothing to try to hide the wire.

I called and complained and they came back out and charged $50 elderly parents to install properly.

I plan to cancel my subscription to DTV in November due to this. Is Dish NW any better?

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Jman
Hobart, US
Apr 28, 2009 5:44 pm EDT

You will never believe what Directv did to me! So me and my fiancee just move into our new apartment and decide that these jokers would be the best deal as far as programming goes. So we order and 3 days later get them to come out and install our service. Guess what; 2 days after that our satellite falls right out off the brick wall and is dangling and bashing the walls of the apartment building. I would also like to note it was sparking and hanging directly above a pedestrian sidewalk. This was not during any type of high winds or storms of any kind. We call Directv and tell them the situation. They told me no one could make it out for 3 weeks?! wtf, This is a major safety hazard! After several hours on the phone I finally said ### them and tried to cancel my service. They said ok but I would be charged $400.00 ###ing dollars as an early termination! Needless to say I kept the service and some one finally came 2 weeks later to correct the problem. I kept it until the date my contract was up and when I tried to cancel they wanted $300.00 for their dumb ### "early termination". I told them my contract was done and they informaed me that because they had to come out and fix a ### up that one of their installers made they had added an extra 8 monthes to my contract! I couldn't believe it! The customer service reps are some of the rudest mother ###ers I have ever dealt with. This is one big scam of an operation and I cannot believe they are able to get away with this. Sorry for the french but every time I think of these scam artists I fill with rage. To anyone ever thinking of getting Directv don't do it! They will take your money and time and leave you angry with the worst channel line up you could imagine. Stay away! I would file a lawsuit against them in a heartbeat. One more thing; when I payed the termination fee I asked when someone would be out to take down the dish they said I own it so I need to figure out how to get it off the building myself. They will also extend your contract for any reason without you knowing it. Your bills will always fluctuate usually higher than expected every month. When you ask why not one of those rude idiots can give you an answer. Im done ranting just stay far away from directv.

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Stenadr
, US
Feb 11, 2011 2:12 pm EST

When i was approached in oct 2010 by direct tv for services, i was informed that i would get local channels. I agreed and installation was completed. At that time, i could not get the local channels as promised, only to be promised local channels by jan 2011. When jan 2011 arrived i was told that in the future when the satellites are installed then would i get local channels. I then cancelled services only to see the $380 early cancellation fee. I will not pay this due to services not provided as stated. Direct tv is a rip off!

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Daryl Melancon
,
Jul 21, 2008 8:50 am EDT

I had ordered the new set up with Wild Blue Cody S the salesman told me that with wild blue and direct tv it included all of the bells and whistle's hbo, stars, cinti-max and all for the duration I had the equipment so I said ok [protected] @7:50am I did some checking and found out that he had lied so at [protected] @ 9:16am I called and cancelled still have not received credit for the equipment cost, can't get the money but can get a run around every time I call

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Meranda
, US
Feb 28, 2010 8:14 am EST

I have been extremly unsatisfied with DirectTv from the first day. Their company as a whole is extremly uneducated and they need improvements in every area. Never expect for their routing to be done in a timely or cost efficient manner. Their customer service is no where near excellent. Every one always tells a lie just to get you to buy into their service. I was told that I would have local channels and when the tech installed it he even lied to me and told me that I would, come to find out they do not even offer local channels in my area. They are overpriced and everyone that I have talked to is more than rude. The local office staff are very inexperienced and apparantly do not know how to run a successful business. The management hires rude office staff and installation techs. I would never recommend Directv to anyone.

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gjd517
, US
Apr 29, 2010 9:04 am EDT

I recently moved, and wanted to take Direct TV with me. Believe it or not, but I was very happy with their services. But I sold my house, and moved to a different area, and am renting a townhouse for the time being. The area is tree-covered and sits very low in a valley. The owner will not allow me to have a Direct TV dish put on his building, and has told me that he tried several times in the past to use their services, but has very poor reception because of the location.

As requested over the phone, I sent in all the details by letter to the customer service people, and they refused to waive my cancellation fees. They sent me a letter saying 'the fees were valid, and would not be waived'. What a joke! I tried everything in my power to keep using their services, and this is the way they treat one of the few happy customers they have. F--- Direct TV. I'm not paying the cancellation fee. And I will forever bad-mouth the company and its
management for having such poor customer relation skills. I thought the idea was to have happy customers, to help solve problems in a timely fashion, but apparantly its just about the money. What a shame that during this difficult economic time for everyone, that a major company wants to put the screws to people even more. Great way to run a company. Very impressive indeed.

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Phoenix
, US
Dec 02, 2010 1:48 pm EST

Let me just say to anyone thinking of getting direct tv, make sure they are giving you what you want the first time they install because if not you will end up paying for their mistakes, my order was not what i wanted but the installer procceded with the order so when i called to get what i wanted they pretty much said sorry about your luck and that will be about $200 to get it, customer service is terrible and i have never had a company tell me that because of their mistake i will be the one who pays for it and tell me that theres nothing more they can do for me.

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Ceel
, US
Aug 16, 2009 7:28 pm EDT

I had DirectTV installed January 30, 2009, as of today, still it is not working. I have gone a total of 65+ days with no TV, but still I am expected to pay my monthly bill, not complain, wait for 3 weeks for the next individual to come and repair what the previous individual has done, one blaming the other and yet I have no TV - I have not been able to watch any news programs, listen to any music, I have never be able to get all the channels that come with my package. So when I finally called in after yet another day of no TV - I am walked through the process of can you check this for me, and check that and by the way, turn it off and then turn it on, reset the red button, and they do not listen to me, I have no TV - all I get is 'searching for satellite'. Now, I call yet again, and still I get nothing, I am asked again where is your dish located, how many cables do you have, are they connected, and the list goes on and on, after using 45 minutes of my cell time, finally I give up, I am told to wait for 3 weeks to have a service individual come and look at it (again!); when I let him know this is unacceptable, why am I being charged the full amount when I have yet to get one full month of service that I ordered in the beginning. So I am transfered to another department, oh yeah, I am going to get a $15 credit for going without TV for 3+ weeks, out of a 4 week period. Is this fair, I lost it and yet they don't get it. I wanted to cancel, and yet I am told I have to pay a penalty fee, why do I have to pay any penalty fee when I signed a contract for services I have yet to receive. If you are thinking of getting Direct TV - be prepared to get ripped off, to be treated with disrespect, to pay for services that you will never get, and to have service individuals in your house once a month blaming each other for poor work.

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thekid36
Scottsdale, US
Jul 13, 2009 7:05 pm EDT

I have found this company to have the following problems: the sales associates on the phone are rude, the wait times to speak to someone on the phone are unacceptable, they have hidden charges and they overbill you, they give you the incorrect information, and are to put it bluntly the most incompetent company I have ever been unfortunate enough to deal with. I would be very surprised if I was the only customer out there having these specific problems with this business and would be interested in hearing from other consumers in relation to this issue.

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Hendo64
Cumming, US
Jan 25, 2011 8:39 pm EST

Hey, you know that a company is totally missing the boat when they don't want to win back a customer who left. I've been trying to GIVE Direct TV my business for several months now and I've finally concluded that they don't want my money. I disconnected my service in April of 2010 because I was tired of being charged for HD service when its free over the air and paying a lease fee for set top boxes that I owned. My free over the air HD service today is the local channels that I pick up with my high gain terrestrial antenna. My picture quality is great and I pick up 15 channels that do not fade or go out when it rains.

Where my drama begins is when I try to get their service again (against my better judgement) and get told that I do not qualify for their "New customer" promotions. How can you expect to have customer loyalty or even customer satisfaction when you completely refuse to win a customer back. I'm not talking about one person at Direct TV; I mean the entire company. Come on Direct TV, get with the program! Your not getting a single penny of my money today and if yoou'd like a crack at getting a reasonable amount of my money your going to have to come to terms with treating your returning customers as "valued"! I left your service in good standing, returned all of your equipment to you even though you screwed up the shipping labels/packaging, and paid you on time for over two years. Not sure that I understand your crazy policy to discourage returning customers from "WANTING" to come back... After all some revenue is better than NO REVENUE! To think that I would knowingly go into a contract with you for a package at twice the price of any "NEW" customer is totally insane. This is the 21st century, you know, the information age! Informed consumers (like me) are really tired of stupid companies putting stupid policies in place to "punish" those disloyal customers for wanting to come back. I'm really happy to inform you that there are other content providers out there who want my money, who offer the exact same channels that you do, that are also in high definition, and some that do not go out every time it rains... So, if you plan on paying for that outdated old space junk thats about to be technically obsolete your going to need to warm up to the idea that customers (especially returning customers) are a valued commodity that should be treated fairly and the same as any "NEW" customer. Good luck! I'm going to call Comcast now to see if they want my business. Oh, and BTW, they offer 6 month and 1 year packages with the same prices! So, I can try a new provider without 2 years of crazy stuff...

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pstaley
,
Oct 02, 2008 7:15 pm EDT

They are not giving me the price they told me if I cam back to them. Now they are saying I have to send a repate form in to get discount. This was not mentioned when I first signed up. I have to call every month to try to get it at the price they gave me. I am getting tired of them. They have been in a couple of lawsuits already. They need another one. I am sure I am not the only one they are doing this to. Their termination fees are set way to high for anyone to afford to drop them. I need help! I will eventually get rid of them when the 18 month time is over which is next December. They are liars, cheats and more.

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Consumerohio
,
Aug 26, 2008 6:53 pm EDT

Both Dish Network and Direct TV force subscribers in the South East part of OHIO to watch WV programming. Why on earth would anyone in OHIO care about what is going on in WV as far as local news? Both claim they cannot provide OHIO programming in our area when in fact it's a total lie. Residents in our area who've moved here from Columbus bring their satellites with them and hook them up and receive OHIO programming. What gives? It seems as if we are being forced to make a stronger market for an area in which we care nothing for. Don't get me wrong I have nothing against WV and if something needed to be shared from WV I would watch it on CNN or FOX but in general I care about what goes on in my own state not another. Why would I care about WV football? Or what happens in the capitol of WV? I want to watch Columbus news and weather and personally I like to know what is happening in my state not WV.
So unless you live in a rural area I advise you NOT to use the services of Direct TV or Dishnetwork. I am sure this happens in other areas. Our installer even said all it takes is a different zip code and we could get OHIO NEWS but he was not allowed too.

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chill119
Daphne, US
Sep 01, 2009 1:10 am EDT

After having direct tv for about 18 months i moved and direct tv was unable to get a signal at my new address. Due to this i would not be charged an early termination fee. They informed me i had 90 days to return the equipment(Which the direct tv guy couldn't take with him for some reason). 24 days after that conversation direct tv charged my debit card $563. When i called them i was told i had only 21 days to return the equipment. They admitted their notes showed i was told 90 days and said i wouild be refunded in 72 hours and they would send me a new box to send back the equipment. 4 days later when they had not returned my money i called them and was told my direct tv account was credited but the actual refund would take 6-8 weeks. $563 for 6-8 weeks. I was told "one" person made a mistake and there was absolutley nothing they could do to return the money sooner. I told the floor manager this was not only unacceptable but unbelievable.The response was silence. Direct tv is shady... Do not give them debit cards. Give them a credit card you can dispute.

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gogothecat
roanoke, US
Jan 24, 2011 5:20 pm EST

I'm an independant contractor; if I'm not working, I don't get paid. I set up an appointment with direct tv to have their service installed. we agreed on a time, between 8 am & noon, and they never showed. at 12:30 pm, I called them and was told that the equipment needed for my installation was on back order. I asked couldn't they have called, and they said they did. As an independent contractor, my phone is my livelihood. I'm never far away from it. They did not call. They wanted to know when a good time tomorrow would be for them to show up would be, and I said no thanks, forget the whole thing, I'm no longer interested unless they were willing to adjust my bill to compensate me for my time, you know, say, three months free(which doesn't nearly cover my losing a days work, but just a token would be nice). After a lengthy hold I was told no can do. So then, neither could I. If this is the kind of service I could expect before they have any of my money, how bad is it going to be after they have it?

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A. Elliott
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May 21, 2007 12:00 am EDT

It took me over a month to get Direct TV installed due to the inept installers that would show up, wasting four hours of my time at each visit. To try to lure me into connecting, a "customer service" rep. offered me a credit at activation. The day the activation call came in, even thought we had the agent's employee number, Direct Tv claimed the call never happened and refused to give us any credit. And since they took a couple of days of deactivate the system, now they claim we owe them the early activation fee. Direct TV sucks! Don't even try to fool with them because their agents are rude and will not help you!

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Jeff Key
Orlando, US
Jul 06, 2010 1:19 pm EDT

Hello,
My name is Jeff Key and I need you to know about an experience that I have been having with your company! I have never had an account with you but I have payed bills for friends and family to you on their behalf. When I made those payments I never once was told that my credit card would be put on file for future debt collections on those people! I was simply doing someone a favor or helping them out. Two weeks ago my credit card was billed $411.95, that's right for account that I have never had and an agreement that I never singed I was billed. I was never sent a bill, I was never notified of the debit from my account but I was sent into overdraft and now I have over $300.00 in overdraft fees on top of the $411.95 that your company STOLE from me! I have been a member of adult society for many years and have worked in business and for the last 11 years I have been a police officer, and what your company has done we call THEFT! I am requesting that you look into this matter and see that it gets resolved. If this matter is just brushed under the carpet and forgotten about on your end, I assure you it will not be forgotten on my end. I have MY bills that are due now and I cant even pay them because of this whole thing and that's just costing me even more money that I don't have in this economy. However if you will fix this problem I will be grateful and I will go away, if not I will start by contacting my attorney to start Legal Actions that will be not so great publicity for you and your company. He will then run an ad in the news papers and on TV to find more people that you have done this to and it will turn out to a huge. I will follow that along with a copy of this email along with a complaint to the Better Business Bureau and any anti Direct TV groups out there.

Further more I have spoken with many different customer support people for your company, I have a conversation that took place between a supervisor who's name was Princess supervisor number 401426. She attempted to help me and told me that she had the matter resolved and that Direct TV would refund my money with in 8 Days along with the overdraft fees they you caused. I find out on this date that was a LIE! Bad business ethics!

You can not just take someones money just because they paid a bill for a customer and that customer owes you money, you use debt collection. I am not responsible for anyones account and don't intend on being.

Thank you very much for your attention to this matter!

Sincerely,

Jeff Key

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Joosso
, US
Dec 07, 2009 11:33 am EST

I recently looked at one of my Direct TV bills and was astonished to find that I was being charged for the NFL Sunday ticket-5 installments of about 50.00 each! I have a direct auto pay with them and sometimes don't look at each line item as I should. The answer I received at DTV was since I got it LAST year that I was automatically signed up for it THIS year! Well, my team isn't a contender for the superbowl this year so I'm not as interested in watching their games...Since I missed about 3 games going to to watch it at a bar, not realizing I had it at home, I decided to watch it from home yesterday only to find that they no longer offer the game in HD anymore for the same price! What a rip off. Either way, we should no longer be an "automatic" society...there are too many choices for customers these days and we have the right to make those choices. Unfortunately, i am locked into DTV for about 2 more years because of their ludicrous policy on their DVD recorders.Each time you upgrade or get a replacement, you have to keep them for a year or 2 years longer! And for this we get incompetent customer service representatives and poorly thought out policies like renewing automatically... hmmm.

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nikki white
Rancho Cucamonga, US
Jan 12, 2010 12:21 am EST

I place an order with Direct Tv, and they some how manage to totally screw up my order, and take $538.11 from my account with consent.
After being on the phone for litterally 3 hours with a direct tv consultant, which claimed to have processed my order, and being transferred to from person to person, to my disappointment, they had not completed the whole order.
I originally explained to them what i wanted to ordered, which was the bundling package deal, internate, television, and satalite service. The guy said everything was a go. So i then wanted to followed up on the order only to find out that no one at direct tv couldn't seem to locate the order that they said was processed. So once again they begain to transfer me from different reps. Very frustrating. I then decided to check my acct only then to find out that Direct tv had charged my card $538.11. Furious at this point. I called Direct tv on this problem and they tell me basically that there isn't anything they can do. There has got to be something done to improve the services that Direct tv is offering, after all, this is a reflection on the company.
I definately will be taking this complaint further, because something needs to done from customers being robbed.

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George Reeves
,
Aug 17, 2007 12:00 am EDT

I was looking to try HD Programing and had heard Direct tv had a good deal, WRONG! I was unsure if I would like DirectTv service so when I ordered, I asked the Rep. " if I don't like the service, How long will I have to cancel" I was told I had Three (3) days.

So I made a date to have DirectTV installed and the tech showed up late, I had to supply a post and help dig a hole to mount the dish, Tech did a lousy install job, didn't hookup everything, then told me that some items would not work properly, finally 4 hrs later I got to watch tv, I was dissatisfied with quality and sound, so decided I would opt out. I called the next day and canceled my service. I unhooked receiver and put back in original box, hooked up my old system, now it gets bad, I check my banking statement and DirectTV has already taken out $212.43 for receiver, $80.30 for 1st month service. I figured I would get some or all of that back, because I had canceled in the alloted time. Then 10 days later DirectTV takes out another $290.07 for early cancellation, so now I'm out $582.80 for less then 2 days of mediocre service, so I call DirectTV for an explanation and was told that I had canceled before the agreed upon term of service, so I related what I was told when I ordered the service about having 3 days to make up my mind to keep or cancel and then I was told that as soon as you make the order, you're committed. I called again and was told basically that I was out of luck. I'm upset and still looking for a settlement of some sort and searching other avenues of getting some results.

My advice, DO NOT TRUST DIRECTTV,THEY ARE LIARS AND CHEATS!

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Mirchino
, US
Dec 09, 2009 2:45 pm EST

Suscribe at your own risk. Beware of hidden fee's. We have been members of direct tv for 6 months then moved, we decided to take our Direct TV with us instead of cancelling service. Unfortunately, we could not get reception from the new house we moved into, we were left with a $200.00 disconnection fee! I was appalled, it wasn't our fault their satellite could not provide service. The only way they waive the fee is by death or the military.

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Shoma8
, US
Apr 01, 2010 6:37 pm EDT

Direct TV has the most awful customer service and product I've ever purchased. We had Direct TV for less than 2 months and our TV and internet didn't work 6 different times. When we called to have them repair our TV and internet, they said it would take another week. We were shocked as this was the 6th time in less than 2 months that we were having problems with both our TV and our internet. We tried contact a manager/supervisor at Direct TV and they said that there was nothing that they could do about the situation. They had no problem with us switching to Time Warner Cable, who we have been with for many years. Time Warner was willing to pay for our cancellation fee with Direct TV and offer a better package to make up for the poor product, quality and customer service offered by Direct TV. None of our friends are happy with Direct TV either. I don't recommend Direct TV to anyone and will make sure that my friends, family and relatives won't ever have to experience such a terrible experience for TV and internet service.

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Tim Walter
North Jackson, US
Nov 10, 2009 12:20 pm EST

I decided to switch form cable to Direct TV because of a "better deal". Big mistake. Although cable is a pain, Direct TV is worse. The contract requires a 2 year commitment or a $20 per month cancellation fee for every month short of the 2 year contract. You are billed 1 month in advance. Every TV must have a receiver (@ $5 a tv). The DVR is not nearly as convienent as the cables. The cable DVR would buffer the last 2 channels automatically while the Direct TV will record 2 but only if you tell it. Sure there are a lot of channels but a great majority are infomercials. With cable I was receiving 6-8 HD channnels out of Cleveland. With Direct TV only a few HD are included in the basic package. Long story short when my contract is up I will switch back to cable & accept what I ahve.

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Mileidy
,
Mar 13, 2008 2:24 pm EDT

On march, 7, 2008 my husband was really happy, he was getting Direct tv! We are cubans and he only speaks spanish so he asked for spanish programming, someone just sold him Choice (that's only in english, so there we were stock we something he didn't wanted) after being for hours on the phone they change the plan but didn't realize the antenna wasn't right so we spent another day trying get what we were paying for, at the end of the day I was frustrated and angry and wanted to cancel the service (2nd day) but we only went from one representative to another without getting any answers or help, no one thought about the antenna until I talked to a friend and he told me maybe that was the problem, It was true (that was the problem) when I called to the company they send a technician (next day) so he changed the antenna, but all we could watch in spanish was channels for shopping (no history channel or discovery that is what my husband likes) we were not satisfied so we decided to cancel anyway, after being for hours on the phone finally we got some one who told us that we have to pay $366 .I was really disappointed so I kept calling and even wrote a complaint e-mail, the answer I receive was that I have to pay not only the fee but also the channels that were free for 3 months! Finally I search on the web and found this web site, I feel so bad I am not the only one that's being robbed by Direct tv, also there is not web sites like this in spanish, it's like we are more vulnerable s to this kind of scams.

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Iak P
, US
Feb 15, 2011 3:55 pm EST

Loss of satelite over certain periods of time during the last three days for a

total of twenty or more hours of cable service. (1.) Feb. 2nd, 6:00 P.M-

? C.S.T.; (2.)Feb. 3rd, 11:00 A.M. - 6:00 P.M., C.S.T.; and (3.) Feb. 4th, 11:00 A.M. - 6:00 P.M., C.S.T. In between, the reception is good.

We had a large snow storm this week but I have ceased to believe that this accounts for the loss of service. I think you are just "dinking" with the service without any notification to me. Now I am "dinked!" I pay too much for the service to be treated as such.

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Pedigo
, US
Feb 15, 2011 10:19 pm EST

I am so unhappy with dtv. I just had a tv hooked up for my disabled son and the receiver doesn't work correctly. It records shows not for a child and keeps going to a channel I had never seen before (activate). I am paying for something that we are not getting and have spoken to 3 people and been on the phone for hours! This is ridiculous and I have been a customer since direct tv started (when on a trip and with a son housewatching, he switched it to dish). I should never have switched it back to direct tv. I even had one rep. from dtv tell me I couldn't get a new receiver because you would lose money. Well, I am not paying for something we cannot get. I am the only adult in the household and the only one that uses the remote. please help us; thank you.

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Ephus
, US
Jan 24, 2011 11:38 pm EST

I called about the bad service that I was getting and when a tech came on the line he was very bad mannered and told me to stick it
some where and hung up on me, , I called back and they refused to talk to me, , I told them as soon as I was through with the contract I
would be leaving and he laughed and said so what is new, , When I closed my account the charged me $10.74 and said I shuld mail back thier equipment right away..I aked that I be paid for that service and again the laughter rang out, , I think that all people who
provide them a service should be paided just like they expect and demand, however they say that is thier right and the refuse to do anything to change it, , I think the people should change it don;t you...

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ronald lydic
,
Apr 27, 2008 10:59 am EDT

We signed up with direct tv december 5 2008 and sence then we have been charged for what was to be free service, our bill credited to someone elses account twice we was talked to like it was our mistakes not billing departments mistake. We was told our service woulkd be turned off if payment was not made and they got 1 check by mail and one by phone both in 1 day the check by mail was cashed and the check by phone was done and still we was told 7 to 10 days to get that stright. We live in a area where only satellite tv can be used .So its but up with this each mo or do with out tv. Some one needs to get these people better workers or let them deal with this kinda problems each mo because it not far.All in all its been one big pain in the butt but like i said tv or deal with the hassel of their mistakes?

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dukeie
Independence, US
Jan 16, 2011 5:38 pm EST

Once you do the yearly contract then they sink their teeth in you and and they donot tell you they are going to stick it in you after the year is up.I had the same problem with dish network I would negociate a new price on their service and then when I got the bill it was always wrong (always higher)not lower and I would have to call in and be deal with un professionly customer service people who do not want to get the bill wright. We need help in getting these companies to quit unscrupolous billing and to let people know up front what their going to do to you after the first year is up. I am sick and tired of dealing with these companies and it seems like they all boil with the same water.I would like to see a class action law suit against these people and it would be well deserved.They are gougeing the consumer and their billing that always benifits them. I believe alot of people do not call in to get their bill wright because they do not want to go through the hassle getting these companies on the phone and have to haggle with them to get the bill wright and most likely the next month is a repeat process. We need more competition and this needs to stop.We are in a recession and these companies like Direct are taking advantage of the consumer.Someone help us and get the greedy gougers out of our back pocket.

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ljohnnyappleseed
N Collins, US
Jan 16, 2011 3:23 pm EST

last year i had my junction box re wired because an icecycle fell from the corner of my second story roof corner. Your tech came out fixed wires and reattached junction box in same exact spot assuring me it would not happen again. Well this year it happened again ..icecycle fell, ripped juction box off outside wall severing 2 wires from box. I call Direct TV and they tell me I have to pay for damage. I AM NOT RESPONSIBLE FOR DAMAGE your tech put back knowing what happened in the first place. You are going to loose a 130 dollar a month account because you won't assume responsibility. FIX it or I QUIT DIRECT TV. I give you 30 days to fix problem. I await your response.

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Hugo
, US
Sep 02, 2010 1:02 pm EDT

On 8-29-10, a technician came out to install service. My order number was [protected]. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#[protected]. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.