DirecTV review: very poor service and unacceptable contract 1397

Direct TV has the worst customer service ever. I had my services disconnected to find that my account was charged $424.76. As a result to this they told me I have to wait up to 6 to 8 weeks for my account to be credited. The supervisor on top of that customer service was the worst of all. He had a horrible attitude and replied that he could not transfer me to anyone other than himself. His name was David and his employee # is 373488. His regular associate before him was rude as well which the reason I asked for a supervisor. His name was Freddy and his id was 432024. I would not use direct tv ever again, because they have the worst customer service that I have ever experienced.

In October I telephoned Direct TV sales to enquire about the 'Cricket Ticket' After speaking with a sales person and supervisor I bought an HD package and Cricket Ticket. On installation (by a very surely individual) I found no Cricket. I telephoned customer services and spoke to a number of people including the international dept. I was told the 'Cricket Season' was 'over' and there was no future schedule available. As I had only bought Direct TV for Cricket I cancelled the service straight away having been connected for about 30 mins.
I had paid $428.17 fraudulently obtained by Direct TV -$300 as a differentiated payment as I have no credit rating in the US. I am told I will receive no refund. This is THEFT. I was not informed that my $300 was a gift to Direct TV...Their customer service people are laughably unhelpful and I was 'cut off' by financial disputes!
I have, as a last ditch effort e-mailed the office of the Vice-President for customer relations before utilizing the Small Claims Court.

It is unbelievable that a company can operate in such a scandalous fashion in todays America - any advice is welcome.

In July, 2009 I was shopping for new TV program service trying to get some better channel. In this process I also thought of DIRECTV, my “worst” life experience ever.

This is how it all started, on July 29, 2009 I was talking to a sales representative of DIRECTV who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 Days of opening the account.

So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.

So I called on August 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation Fee.

I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in NJ, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, Fed ex empty box came & box, remote, card sent back, all set.

But the night mare wasn’t over yet, on Aug 15, 2009. I was checking my card account there were charges of $463 on mine account from DIRECT TV so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.

Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.

Can anyone explain why I have been panelize, was trusting the DIRCTV company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a Hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?

All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.

If you move and call to disconnect, do NOT allow Direc TV to talk you into a "suspension" of service under the guise that you "might" sign up in the new place that you're moving to. It's a SCAM. At the end of three months from your original disconnect notice, Direc TV starts billing you your normal monthly amount without even hooking anything up. They send you an e-mail a few days before the billing is to resume again and give you the option of sending an e-mail back or calling an 800 number. I sent the e-mail 6 days before the three months was up, advising them I didn't want to resume service and do not resume billing me. I received an e-mail back from Direc TV acknowledging my e-mail - complete with a reference number. I never heard from Direc TV - although their Customer Service people said that I was sent an e-mail that told me I had to CALL in to cancel. They could not prove that I received the e-mail (I think my spam filter may have caught it) so not hearing anything from them, I assumed that I was done with Direc TV. NOT SO. 15 days later, I receive a bill in the mail with my normal monthly charge. I called - and after a warm discussion, I felt that it had been handled. Again NOT SO. After another 15 days, i receive another bill where they removed 83% of the charges stating that because I did not call in, I owed the "reduced" resumption bill for the number of days from the start of resumption until I called in after getting the first bill. Spent hours on the 800 line - talked to three levels of managers - they refuse to refund the approx 10 days of "NO" service. They want you to CALL in to cancel because then they get to "strong arm" you into signing back up. I sent them an e-mail, I know they received, saying NO. When will NO mean NO. I believe that all TV signal providers are crooked. They charge WAY to much for something we all used to get by putting up an antenna.

I am the landlord of 2 mobile homes bothe of which have direct tv. One had a problem with their dish that was on a pole. THe installer went and screwd the new one to the side of the mobile home and caused the window top leak. When I called them they told me that I had to get a professional estimate on the repairs and send photos when all I wanted them to do is move the dish. I was told that if they send someone to move the dish I have to pay $50 for them to do it and I could claim that on the claim I send them. Personally I am not going to let them install on any more properties and am recommend to all landlords that if they do let them install that they insist on being present and have them explain exactly what they are going to do before they do it.

I am very upset at the way Direct TV has been treating not only me but possibly other consumers who are dissatisified with their service. I had been trying to get Direct TV to bundle my TV Service with Qwest communitcations so I would only have one bill since September of 2009. every month I was told by Direct TV customer service that it would be transfered over, but every month Direct TV would charge me, preventing the service from transfering over to Qwest. I would call Qwest and they would tell me to call Direct TV, so I would call Direct TV and they would tell me to pay the bill in full and it would transfer over. It never happened and every month they would interupt my service. We got so tired of messing with them and their lies that we canceled their service. Direct TV went into our bank account and tried to pull out $598.23 without us knowing. This caused my bank account to have an overdraft and not to mention that there was not enough money in there to cover the draft. I immediately called them up and told them to reverse the charges and they said no that they would not. I told them that this was illegal and they had not right to go into my account without my permission. Acctually I talked to a representative by the name of Espie number R-5863 who refused to reverse the charges. I told her that I was going to sue them and she said that that was ok. I want the consumer to be aware of how Direct TV is dealing with their customers and how the are stealing from the consumer without thier permission. Please help me get my money back.

I have been going through a very rough year. I no longer gave this company permission to auto payment from my checking acct. ; only to find out that they have done just that! According to their non english speaking customer service representative...their service aggreement allows such a withdrawal. Unbelievable! I can't even find their SERVICE contract online. It seems to be mired in a gobbledy hodge podge of fine print no average person can find. Never again will I use their service! And I submit that anyone who does...thinks twice!

We finally disconneted with direct tv. We only had two more months on our contract. They charged us $40.00 early disconnection fee. I got a final bill. I paid it and then i got a bill for $1.88, late charges, i paid the bill within a week. I was told that my march bill was late. Not it was paid on time. Final bill is all charges are on the bill. Oh may i add that was one reason we disconnect was that they would put a increase on your bill anytime they wanted too. So long sucker. I will never have Direct TV again...Ever. Aka nanny

Think twice before you call or sign any papers with this company.
I ordered the basic service when the FCC allowed the digital change.
When I placed my order the sales person told me several times I could have 4 boxs free.When they finally installed it after not meeting the appt date. I received a bill with charges for the free boxs, I called them that day and was told I could send back two but if I canceled I would have to pay the termination fee ( its only been on for 3 weeks ).
The next bill was over 500.00 with fees for all for boxes and the termination fee. After several days and hrs on hold, with returning all equipment and sending letters to the dispute dept ! I know receive 4 calls a day from the bill collector. I also had to close the credit card that was used to set up the account. THIS IS BAD BUISNESS, we should band together and file a civil action laws sute to stop them from pulling any more people in to the trap.
DOWN WITH DIRECT TV
DIANA - OKLAHOMA

False Advertizing!
Lousy customer service spoke to John TPCL91791 and Jessica 254251. They where rude agressive and did not want to assist me in any manner. This by far one of the worse company's I have ever delt with. It's ashame there is not a way to stop theses companys from ripping off people and getting away with it. Who can you trust, they lie to you to get your money and after when you try to cancel they make sure they take even more money from you. When are people in america going to get upset and do something about crooks like that and stop this injustice. Impunity is the only reason this can keep on going on.

I had to go thoough several prompts and hold. they didn't have my correct phone number even though gave it to them. They gave me people who couldnt help me. Several promps who couldn't help. Kept transfering, kept telling me someone would call back to set up. When they called back, they would want me to go over the work order again. It took me talking to about 15 people, plus a supervisor, who wouldn't acknowledge their customer service mistakes. they had wrong work order, wrong person, and some were rude to work with. I am very short of cancelling 10 years of service for cable tv. I am not a person to complain, but this pushed to a person I don't want to be.

When moving to a new home in Florida, I requested my Direct TV programming be transferred to our new location. They insisted I needed a new box. After installation we did not have reliable programming. Daily we would be in the middle of a show and the show would be lost or it would be so scrambled that we couldn't possibly watch it. I called and called, they had us do all sorts of things included countless times of resetting. After more than a month of continued calling and complaining with no final solution that would work, we cancelled. Now we are being billed for early cancellation for equipment that does not work. I say how can we be charged an early disconnect when they never got the service correctly connected to begin with? I have offered to send the box back - they refuse. I have asked a local Direct TV guy in their truck to take it, he refused. I contacted the BBB but Direct TV simply refuses to acknowledge the problem and keeps referring back the customer agreement. As far as I am concerned they are the ones who broke the agreement. Now they have turned me over to a collection agency but I still refuse to pay over $200 for a service they never provided. Now what do I do?

Please be aware that once you sign up for Direct TV and pay your bill through their website that they have your account information on file. Therefore, if at any time you decide to cancel your service they will automatically withdraw the amount from your account without any notice at all. They do not allow time for payment arrangements and once the money is taken from your account there is no possible way to get it back even if you do not agree with the charges. I suggest you choose a cable company that does not require a contract.

I have had direct tv for over 2 years! The worse tv service. Ordering movie's was the biggest hassel. You could not do it unless you called and waited on hold for however long. Tell the representive what movie you want after going through all that the movie would have already started. It's not when you want to watch it, they have a time for you. You cannot rewind or pause. I have ordered movies a few times after cancelling my service a year later they take out more money claiming they never billed me for all the movies i ordered. Without even getting a notice i look on my bank statement and see the charges already taken out! You have so many ridiculous channels! I mean spanish, and channels you would never even watch. Some channels didn't even show up. How many times are you trying to watch tv and it goes in and out. The satellite was constantly searching for network. The representives that worked their are the worse. There so slow, very clueless. Did they get training or what? I am so happy to be done with direct tv. It's way to expensive ! They tell you get however many channels to find out about 3/4 of them are just a blow. I have been done with directv and cannot believe they are going to send me a check for .20 that is twenty cents then a week later take out big money for movies i clearly remember paying for. Who keeps their statements! Do not get direct tv! They will rape you for money! Time! And tons of inconvience!

I had direct tv for a year when it was discovered i had cancer. I needed to move to ca for treatment. Direct tv charged me 460.00 for termination even though the satalite was in place. This is the worse company i have ever dealt with. Do not do business with these scoundrels. Do not expect any help from politicians as they are in the same category. Serious go to a reputable company, any company that requires a contract is a rip off.I will make it my lifes work to warn people about this horrible company and lousy customer service.

My experience has been a nightmare. I have spent hours and hours on the phone..which has been an on going circle jerk! I've only been a customer for 1 week. My neck hurts from holding the phone for hours.I have a headache from repeating my self to a person in every department again and again. They lied to me about the 12 mo.. signed me up for 24 mo. They didn't give me my free offer of a HD DVR. My only alternative is to call the local news channel and report them to the Attorney Generals office for consumers department of Florida. I suggest you all call your Attorney generals offices. This is criminal behavior and should be reported to the better business bureau also. After my prison sentence of 24 months is up with horrible company. I will cancel and never give them another chance. I have informed all my friends and family about this ordeal and continue to do so...so others won't fall into the same trap.

Do not give them your credit card number because they will charge you for items & issues that you are not responsible for. Direct tv is a big scam.

Direct tv was more like direct problems. The system never worked properly. I called and called and called... And many times my calls were ignored. The few times that a repairman was sent out, the problem was not fixed. When i had to move out of state, i called for a disconnection. In doing so, they charged me excessive fees for an early disconnect. I told them that i would be more than happy to take the system with me if they could fix it. Everytime the repairman came out, they could not fix it but they charged me just the same.

I'm sending this note to let you all know that your sales team is falsly advertising your sales for your company and i spoke with the supervisor listed on my account and she (Denise in Oregan) was just as ignorant than the person that falsly sold me this advertised products that i brought from your company he quoted me a price that is untrue and i called after getting the conformation number to check on my order and its actually $40.00 more than he quoted. It's not fair in this economy that you get scammed and try and correct it and you just get talk to and lied to any kinda way i could have been a loyal customer, but where is the loyalty from your company.

Dear Sir or Madam, January 15, 2010

I am writing because of the issue that has been going on since I started an account with Direct Tv only recently. I responded to an offer for the service at 30.00 monthly. This was the only way that I could afford cable service. I was quoted this price and I echoed it several times in my conversations with representatives to make sure that there were no hidden fees. The second receiver cost 5.00 additional for a total of 35.00 monthly.

I received my bill some time later and noticed it was double this amount. Several phone calls then followed. I was then informed of a rebate process that apparently was supposed to be handled online. I then sought to go through this process but was unsuccessful as it seemed that the process never came to completion and a confirmation received. I made multiple attempts but there were multiple problems with the site.

I then called back to Direct TV where a representative said they would take care of this for me. Some time later I received yet another bill again with double the initially quoted amount. This time a representative told me that the time had passed and nothing could be done for me. I explained the situation, that I had been quoted 35.00 and no more and that I could not afford these bills and she told me she could do nothing for me since the time had passed. This even after the representative confirmed that the notes indicated I had had multiple issues with the rebate process.

At this time, I have decided to suspend my relationship with Direct TV because the customer service seems to be severely lacking. Ten plus calls later and no solution was found for my situation. In addition to this, the amount I was quoted was never abided by.

I believe this company uses misleading practices to lure in customers and it smells distinctly of a scam. I am forwarding this letter to the BBB and my attorney. In addition, ours could have been a mutually beneficial relationship, but I am in the process of bankruptcy and the outstanding money that this company seeks to squelch from me will not be obtained. Now neither of us will win. And all I asked for was some assistance from your company and to abide by the amount that was quoted me.
Please do not expect payment from me for these mongering practices.

Sincerely,

Tamara Pardington

I was contacted late last fall regarding a "special offer" to have NFL Sunday for an additional charge. This special also included the premier movie channels. I was told that I had to call by a certain date to cancel. I called several days before the expiration to cancel the special. I was told that by taking advantage of the NFL special, I could no longer get the original package without paying an additional charge for something "similar". I just saw by bill online, which reflected the ADDITION of the premier movie channels. When I called I was informed that the agent that took my call cancelled only the NFL Sunday and not the premier movie channels. This added $60.00 to my bill. The customer service person could not remove the additional charges. He did make accommodation for my future bills for the year, but would/could not remove the current month's charges. I feel that the whole "Special" was a move to get additional money for what I had before the special, and was aimed at getting additional channels added to my bill. I am very disappointed in the way this company has "scammed" me. I'm sure I'm not the only person that has had this problem. BE WARNED!

Direct TV is the Devil. Let’s start this off by giving you a timeline.

Note- I am in the Military and was being stationed outside the U.S….thus, Direct TV would not have service where I was moving to. I was to be exempt from any type of Early Termination Fee, just as their contract stated, and was confirmed by customer service before I arranged for installation, and again upon cancellation.

Sept. 18, 2009- I arranged for my service to be cancelled on the 28th.

Sept. 28, 2009- My service is cancelled as per request.

Sept 30, 2009- My bank account which was used to automatically pay my monthly bill was charged $350 for an Early Termination fee. I called to remind them of the situation and that I was not to be charged these fees. They apologized for the inconvenience and guaranteed that I would be refunded in full in 14-21 days.

Oct 20, 2009- Still no refund. I call again. “Oh we are sorry Sir, it looks like the waiver was not sent up and authorized, we’ll get that done right away. It should only take 14-21 days”.

Nov 15, 2009- Still no refund. I call again. “Oh we are sorry, for some reason it appears that no waiver has been made, I am making one right now that will be sent up and signed off, this will only take 14-21 days”

Dec, 10, 2009- STILL NO REFUND. “Sorry, we are getting it authorized right now. Guaranteed you will receive it in 14-21 days. I personally apologize for this, this is not usually our standard of customer service.”

Jan 15, 2010- STILL NO REFUND. Yada yada yada.. “14-21 days”

What I put in quotes was only the end of each conversation, but every single time I called I had to go through this every time….(by the way, never once did I call and yell, which I am actually very proud of, I don’t think many people could have done that)

“Thank your for calling Direct TV Customer Service the service that goes above and beyond for you, how may I assist you with the setup or adding of account features today?”

-“actually I’m calling to discuss the status of a refund I was supposed to receive a long time ago, can you please just transfer me to your billing department”

“Oh well I’m sorry Sir, let me see if I can take a look at it first and help”

“you won’t be able to, please just transfer me, I have done this dance before. I’m not made at YOU, but this needs to get taken care of”

“Well Sir, I’m very appreciative of your patience and I promise to get to the bottom of all this, please just bare with me for a few moments while I access your account information”

“sure”

“I see that you were billed for $350 dollars as a result of an Early Termination Fee, in which case that would be a valid charge and thus you would not be refunded that amount”

“yep, that’s the problem. I’m wasn’t supposed to be charged a termination fee”

“We cannot exempt you from that fee Sir, it is mentioned in detail in your contract that was signed”

“yea well, I was already told that I was to be refunded the money since the cancellation was due to Military Deployment, and that I was to receive it no later than 14-21 days….that was 4 ½ months ago.”

“Oh I see….let me transfer you to the Billing Department”

“thanks”

And after I have the exact conversation with the next person, I will get transferred again to Account Management. Where I will then be told that after 4 months of being told a refund was on the way, it turns out, no report has even been started. This whole process takes about 45 minutes every time, there is a lot of small talk that I left out, but you get the gist of it. So once again I am told that it is being escalated to the next level to be “signed off” and thus I will receive a refund in (take a guess) 14-21 days.

To this day, I am still waiting……

I have read several reviews since getting a "direct hit" from Direct TV, and its not adding up. How is it possible to hold people accountable to a contract, which they do not sign or have seen the terms and conditions of that contract up front? To my knowledge, when you are in a contract, your terms are listed in order to ensure you of both parties rights. Direct TV is hiding behind a cloak. They send you terms and agreements within your billing statement, after services have been installed, and it's too late to say I don't want it (you have basically sold your soul to the devil, and not know it). The installers do not go over your terms at install, and you don't sign anything. Is this legal?

I purchased direct tv sport package so we can watch our favorite team. On Sunday, 9/26, 10, we come to find out that the game in Tampa is not a sellout and we cannot watch this on our tv. We have purchased direct tv for the convenience of watching our favorite team weekly never being told of blackouts that would occur. Noone in this so called company know who or where the corporate office is located or even who the CEO is. What kind of company did I get involved with. I want an explanation and I want it know. I will be notifing authorities of your money making scheme and not producing the product your inform the public of. When we call to ask or place a compaint, we get a representativde who is never in the same state, they are everywhere and noone knows nothing nor do the CARE. They hang up on you, transfewre you to another department who even less is sympathetic, never a a straight answer, only want that almighty $$$$$$$$ and lots of it. They are in control and just laught at US the customer. I want free tv like it use to be in the olden days. Enough of this junk and to you know where you can go with your so called best tv and satellites.

I have spent over a month trying to get Directv to refund $275 that they withdrew directly from my checking account after I was told I would not be charged a cancellation fee if I merged my account with my boyfriend's after moving in together. They sent a bill for a cancellation fee...I called...was told to disregard it, it would be taken care of. 9 days later, $275 was withdrawn from my checking account by directv! I called...it would be refunded in 8 days. 10 days later, no refund. I called...there was a mistake...it would be corrected and refunded in another 8 days. 8 days later, no refund. Everytime I talked to someone they would correct it, but nothing ever happened. I asked to speak to a supervisor each time but they had no direct lines to a supervisor! Finally, feeling like I was being scammed and given the run -around and not knowing where to go next, I found this website with another directv customer's posting with the corporate office number:

Tel. [protected]

They were more than willing to go above and beyond and were very apologetic for my troubles! So call this number if you can't get anywhere with customer service! Before finding the posting with this number, I couldn't find a number ANYWHERE on the internet to reach someone higher in the company!

I signed up for a promotion from direct tv that was offering monthly services totaling $ 39.99 for the first 1yr of a two year contract . When I received my first bill the discount had not been applied, when i call, I was told that i needed to go on line to receive my rebate and I was told it would take 6- 8 weeks to process, I received my second bill, and the rebate was still not showing, i call again and I was told they did not see where the rebate was applied for, and was told to go on line and apply again, of course i was told this will take another 6 to 8 weeks. it is now 3 months since i signed the contract and i am still paying the full subscription price..

I spent three and a half hours this morning on the phone with direct tv and the receiver problem i called about is still not resolved! I am on my third receiver in the course of one year the current one received 9/2/10. It spontaneously deletes recorded shows, it does not record scheduled shows, it literally goes biserk and switches from station to station on its own, and last night it shut down. My call was to get a new receiver and considering the problems i've experienced and their new promotions, i asked what they could do for me. If the answer was nothing, i told them would being canceling my service. I talked to jennifer, fred (Who sold me a big fat lie), courtney, ms. Piabla (Courtney's supposed supervisor not and that the deal fred gave me she refused to), priscilla (Who told me piabla was not a supervisor, and that she had to verify the information i told her (In essence i was lying) and finally she told me i would have to wait for case management to call me to resolve the receiver issue. Rich called and told me to wipe the memory -- software issue not. These receivers are refurished pieces of crap! That's that. This company is horrible, disrespectful and lies -- everytime time i spoke with someone i got a different story. Bye bye direct tv!

I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.

Dear Sir or Ms:
I am so disappointed in Direct TV that I am ready to cancel it.
I have 4 issues: 1. There are 3 PBS networks and most of the TV shows that are advertised and that we want to see, are on the PBS that we don't get. Why not give us all 3 and skip some of the sports? 2. The other night we all started to watch the playoff hockey game between Calgary and San Jose. We watched 15-20 minutes, then cable shut off saying the show "was not in our viewing area". Hello. The game had already started. No one was going to rush to buy a ticket and drive 1 1/2 hrs. to San Jose to watch the game. Why start it, then discontinue. That is truly bad business! 3. Over 90% of the cable channels offered by you are ones that we never view. I would prefer to pick my own channels and pay a lot less per month. $60.00 plus for what you are offering is way too much money in today's economy.
4. Finally, please give us some quality TV - not the trash the networks are putting out. Go to BBC or CNN international for some quality.
I am so frustrated with TV that we find our family is watching less and less. I don't want to see so many commercials and I don't want to see someone get robbed, raped, or beaten up. I should not have to have that in my home.
Thank you.
Dr. Jackie Fobes

I had turned off my Direct TV services in 2008.
In 2010, a payment was inadvertantly made to Direct TV.
I called to request a refund of the erroneous payment since I had not had services with Direct TV for over two years.
I was transferred to three attendants and was put on HOLD for FOREVER.
The attendant I spoke to said they would not refund my money for at least 6 to 8 weeks which is not acceptable since I had not used services with them for so long.
I remained on HOLD ( and am STILL ON HOLD) as I write this waiting for a 'supervisor" to come on the line to try to approve my refund, which is rediculous since I haven't had services in over two years.

Direct TV sucked when I disconnected them, and it still proves that they still suck on customer service now.
It should not take 8 weeks to get a refund for services not provided. I have now been on "hold" for over 45 minuets to no avail and my cell phone bill climbs higher.

What is their problem that they won't return money that is not due to them for 8 weeks. What a rip off!

Signed up with Direct TvV online and tried to pay them with my pre-paid visa card they came back and said they did not accept pre-paid card as a payment I need to give them a real checking/debit card in order to start my service...So I got my Visa check/debit card and paid with that! A day later I look at my account and Direct TV took $25 three times from my credit cards.Twice from the pre-paid card they didn't authorize.A week later I still don;t have my money, no one will let me talk to a supervisor, and they are very rude and disrespectful.I do not recommend doing any kind of business with these scam artist!

I had to cancel the Direct TV service because I was not satisfied with the service as the agents misrepresented me. I am giving the details of what actually happened. I called up Direct TV with a promotion number around last week of August and scheduled an appointment for installation. They took my order and credit card details and the price that was quoted to me was under $50. The installation folks came in on September 4th 2007. Instead of installing the order they have on the file, they started asking my wife what we wanted. The installation guy had no clue what I ordered nor did my wife. So they finally had to contact me. I questioned them why they were asking me as I have given those details earlier and told him to check my order as i was in a meeting. So the guy said he would contact the customer service and find it out by himself but it turned out they redid the order again to my surprise. I didn’t bother about it too much and I considered it as a process glitch.

On September 7th 2007 Friday evening, we got a call from the Direct Tv customer satisfaction team and were inquiring about how the service was. I told them exactly what happened and gave them positive feedback about the quality of the channels. But I was taken by surprise when they told me that my monthly charge was $80.77, when inquired. Since the monthly statement cost wasn’t the same what i agreed when I called them first time, I called up direct TV same day on September 07th 2007 Friday and found out that they were some extra’s that were added at the time of installation. And when I inquired about my promotion, the agent told that I didn’t qualify for it.

So I asked him why they didn’t let me know when I called up on the day one with the promotion number and charged my account everything at the regular price. I told them that I was motivated to call them because of the promotion and if I didn’t qualify for what I ordered, they should have made it clear to me at the time of the order so that I can make an informed decision on the day one itself. The agent agreed but said he couldn’t help it.

Since I couldn’t change what happened, I asked them what package I should go for to get that promotion. To my utter disbelief the agent told me that he can’t change anything for me. I had to be a new customer and didn’t consider me as a new customer and told me I was already a customer for them (5 days). Since the agent wasn’t cooperative, I asked him about the grace period for cancellation and found out it was 10 days. I canceled the order immediately hoping that I was in the grace limit.

Then later, I found out about the charge $299.46 on Sept 14th and called them up immediately. To my surprise, the agent told me that the grace period is 4 days. This case was a total misrepresentation from Direct TV. I was getting different answers form different agents every time I call them.

I wrote a complaint to Credit company and they got the money refunded back. And after few weeks, i got a statement from Direct TV asking me to pay the money directly. I am not going to pay it and wrote a complaint to Direct TV. Any suggestions where i should go from here!

I was billed a fee of $176 for earlier termination after being with direct TV for 5 years.
They state it was becuase I upgraded to a high definition receiver a year ago, I was never informed of this particular automatic contract renewal and even when it might be in the user agreement ( I do not see one signed by me during the upgrade) it is on my opinion, a very dishonest practice.
I called directtv and tried to work the issue out with the financial department, but they did not have the cortesy to refund the fee.
I am not going to get the money back, but I want to warn people on being very carefull when dealing with these sharks.
ah...and direct tv will not have me as client never again!

Thanks,
Jose

In Nov of 09 I called to cancel my service, ( been a customer for 2 years). They offered me a new HD box and free hbo/shotime for 6 months and a cheaper plan to stay. I agreed, what they didnt tell me was It meant I had agreed to another 2 year contract, how could I agree if they didnt tell me? well theie supervisor claimed by accepting the upgrade constituded agreement. This is a total scam so beware. I am battling with them over 187.00 early termination fee after being with them for 3.5 years. They also claimed they sent an email and a letter stating the agreement. I do remeber getting the standard agreement they send every year, I guess If i read it it means I agree? no where in any letter did it say by accepting this offer you committ to a 2 year contract. I am thinking class action lawsuit..anyone in?

I called to cancel my service from Direct TV back in Febuary 2011. I was told that the service would suspended and that no bill would be due.
That was a lie to get me to stay longer. The rep applied a credit to my account so no bill was due until the second month, that is when I called to find out more information. If you cancel within the 60 days after a credit was applied they will charge you back the whole amount.
So what you do now is cancel your service and have them give you the credit on your account. Then call back to remove all the services down to the minium services, wait for the 60th day and cancel your service and they will pay you for cancelling.
***I HOPE THIS HELPS WITH ANY PROBLEMS (CREDITS) YOU MAY HAVE WITH DIRECT TV, OR AS I CALL THEM INDIRECT TV. ***

SURELY, there has to be a law firm out there that is willing to initiate a class-action lawsuit again this outrageously disgusting company! After reading pages and pages of consumer complaints, I have to sound off as well. I cancelled my one- year contract with Direct TV four days before my contract expired because one of their obnoxious customer service reps told me that it was the only day they could terminate my service (?). I was told there would be a $60.00 early cancellation fee. I argued that they were calling the shots on their pre-determined termination date. After going round and round (and, of course, getting nowhere), I said fine. Comcast was coming the following week.

I then rec'd my final bill from Direct TV which showed I only owed $15. Naturally, I thought "this is great" - no cancellation fee. Needless to say, I paid the $15 final bill the same day. I even received a final statement from Direct TV which showed a -0- balance. Now, here's the catch! Since Direct TV is the only company that Qwest does business with for a bundled price, I was billed the $60.00 fee on my Qwest statement. I have submitted copies of the final Direct TV statement (showing the -0- balance) to Qwest when I refuted the $60 charge. Gee, that was March, 2010 and I'm STILL waiting for my $60 refund from Qwest. This practice REALLY needs to stop. Hope there are some attorneys out there reading the Complaints Board!

I have a complaint about the salesman who talked me into DirecTV. I was never told I needed a land phone line plugged directly into my receiver in order to buy pay per view movies with my remote. I don't have a phone jack any where near my ppv receiver and therefore can not plug a phone in. I feel I was misled into signing a contract that I now regret. Also, I found out I can't get On Demand without adding other equipment to my receiver and router and paying additional fees. I am really upset that I am getting less for my money than I did with Cable TV. You better believe I will be switching back to cable tv as soon as this unreasonable contract with DirecTV is over. That's another thing. I have to pay a fee to stop my service. Cable doesn't charge you to leave them. I'm disgusted with the lack of product and services I am getting from DirecTV and hope they will change their policies in the very near future. Or I know I won't recommend them to any one I know.

I have the normal complaint that everyone else has, Diret TV expects me to pay for a service they did not deliver. I've had the service now for ten days and I've had minor problems poor reception and having to turn my receiver on and off to get signal again and on the eleventh day I completely lost service. I call customer support to have my service canceled do to they haven't let up to there part of the agreement. They tell me they could possibly have a tech out to fix the problem in as little as four days and due to the inconvenience they will not charge me for the days of lost service. I continue to tell them I want my service canceled. Then they tell me of course they can terminate my service, but there will be a $300 dollar cancellation fee for the two year verbal agreement I made on the phone. For one, since when did a verbal agreement over the phone from someone that barely speaks english become legally binding. Second, didn't they break the agreement first by not offering the service that I was told I was getting.

Beware!

I don't have enough time or energy to list all of things that have gone wrong with this company. The bills have been incorrect (charges for movies I never ordered and service calls that I was told were free). My husband was "stood up" on three separate occasions for a service call at our house. The local channels that we "receive" through direct TV are completely unreliable. If I turn the channel to a local station, I may get HGTV or some hockey channel instead of my local news. I have been trying to get this situation addressed for MONTHS! Calling their 800 number is THE WORST ever. I can't understand the people and apparently no one can a make decision. I am DONE with this company.

Called to cancel service due to price and another company had better deal, but since I was with this company for almost 10 years they offered new deal but would Not disclose channels I would get. I accepted and then tried to see what channels I got, and then called back to cancel. They tried to get me to then upgrade to another plan, but again would not tell me all the channels because, and I quote, "
that would take too long". So bottom line is they refuse to disclose what channels would be on these plans and they refuse to list them on the web site because they state they are only for special use. Really, how can you make an informed decision with out all the information? Very deceptive! I was zoo happy with this company until this. I was hung up on when I called back to cancel and refused to give me a confirmation number like they did when I ordered. I have always told everyone how happy I was with this company, but will no longer refer anyone to them. Just sad .

I went with Direct TV and now regret it; the installation was done by a hacker that left my house a mess. The dish was put in a bad place in order to save the installer work. When I told him to take it back he then put it where I had originally asked, the place he said it could not go due to reception. (Works fine from there). He pulled apart my drop ceilings left them all down, left the garbage and wires hanging everywhere and was swearing on his cell phone outside my daughter’s room during install. That wasn't bad enough; after he left I found he marked all the paperwork for me that said I was completely satisfied with the install and the installer. No wonder they have such a high customer satisfaction rating, they fill the forms out themselves.
I have told all my friends to stay away from them and will be cancelling once my contract is over.