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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:20 pm EST
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DirecTV getting billed 3 years later

I canceled my direc tv then 3 months later I receive a bill for unpaid pay per view. Kinda funny being I had a pay per view block since my service was hooked up in 2006 this is the 2nd time this has happened.
They also turned it over to a collection agency with out ever billing me for these bogus services.
My local phone company Qwest was on the phone with me trying to help being they signed me up to begin with and documented there descrepencies and was more than willing to help me get this resolved.
Calling the Idiots they chose to employ to represent there company is your first mistake they havn't a clue what they are doing and are probably from India reading there scripts barbatum.
So here I would like to pass on the great information I have obtained from this web site that worked Thanks for the info guys Direct Tv is contacting the credit reporting places and fixing there mistake they say I'll be checking up on that one, and crediting the acount of the pay per view charges that we never watched.
Here is who I contacted by e-mail and his office called me with in 2 days to handle this matter very pleasently.

Update your address books: a reader reports that DirectTV has a new phone number for their Office of the President: [protected]

DirectTV CEO's Contact Info The corporate switchboard is [protected]
DirecTV's CEO, Chase Carey, email chase.[protected]@directv.com.

Chase Carey's contact info:
chase.[protected]@directv.com
[protected] or
[protected]

This Chase Carey guy seems to be on the ball give him a try before you give up, and again great site thanks for posting useful information it helped me a great deal.

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Deuce Bigelow
Charlotte, US
Jul 12, 2012 11:34 am EDT

DTV Has a whole department set aside at the "310" number above for just resolving disputes/escalation calls. They take your money first and make you fight to get it back, disgusting business practices for a simple tv service? Do not give them any credit card info or bank info. Just pay with money orders to avoid any chance of them having their way with your money.

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1:44 pm EST
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DirecTV opt out services

In January of 2009 I was going about my normal bill paying
on a Saturday afternoon. I logged onto my online account with Direct TV and thought the balance due was a little high so I decided to check our services to see if we could cut down on some services to shave a little off of our monthly bill.

We have a pretty good channel package along with HBO and Showtime so I thought we should look into downgrading. We were feeling the effects of the economy after the holidays and figured some selective amenities needed to be re-evaluated - no matter how much we love our precious HBO and Showtime.

I took a look at my last months' statement online and I saw something that I hadn't noticed before. I normally just pay the amount due online without a glance to any online or paper statements that come my way (I now realize how much I should be doing this). What I saw was a charge on our account for $41.50 for NFL Sunday Ticket. We're both pretty big football fans around here (Go Vikes!) but we had not ordered the NFL Sunday Ticket. I looked further back and found out that we had been charged for this service for the previous 6 months, as well.

I called Direct TV Customer Service and was told that it was a service we had signed up for. Apparently, with us ordering the service the year prior, we were automatically signed up for the 2008 season as well. It's an 'opt-out' sort of thing where if I didn't want it for 2008 I would have had to contact Direct TV by June or July of 2008 to let them know. WHAT?!?!?!? I was told that it was mighty fine timing for me to call in and complain after I had 'already taken advantage of what the service had to offer - as the season was coming to an end.' I understand where they were coming from - they probably felt I was trying to scam them - like I had watched an entire season and now wanted my money back.

Believe me when I say in all honesty this is NOT the case. If we had known we had access to all of these football games and the automatic updates that flash across the screen when one of our Fantasy players scored a TD, etc., we would have been taking advantage. But no - we did not ask for the service, we did not use the service, we had not wanted the service, yet here we were paying for the service simply because we weren't told about the automated sign up when we first got it in 2007. As the representative kept saying over and over in her best Americanized accent that there was nothing she could do for me and argued that I should have opened my June and July bills so I could have taken their 'appropriate action to cancel the service' I got more frustrated and angry. Here I was, a true advocate for Direct TV, directed tons of friends and family to their service and I was being treated as a complete scam artist. I thought I was being reasonable by asking for half of the amount we had paid over the past 6 months to be credited to us but apparently that was completely out of the question. At first, I was told that there was NOTHING that could be done - that I had not followed proper procedure to opt out. Then the story changed to a $15 credit. $15 towards $250 that they had taken from me? Then after further 'discussion' it changed to $30 and finally an hour and a half later I got off the phone by having her say that she would refund $41.50 - one month of the subscription fees.

I wasn't happy with this resolution but realized after the lenghty conversation that they simply weren't concerned with keeping customers happy and I settled.

Now, here it is February and I logged on to pay my bills. I'm now reviewing my statements religiously online and noticed that the $41.50 credit that I was told to be receiving was not applied to my account. Again I called Direct TV Customer Service to which an agent told me I would not be receiving the credit as a credit was not owed to me. The notes on my account said that I had declined the offer of a $40 credit. Here we go again - blood pressure rising, heart racing I pulled up the reference number I had been given on my last pleasant encounter with Direct TV Customer Service and gave the representative all the information I had. Still I was told that Direct TV had done nothing wrong and I would not be receiving the credit that I was promised last month. Now, I'm asking for a manager. 20 minutes on hold I finally speak with a 'manager' who repeats to me that I had declined the credit of $40. After explaining the entire story to yet another person, I am told that it will be taken care of. I have a new manager's badge number and will continue checking my account online waiting for the credit but I won't be holding my breath.

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knowledge
, US
Feb 15, 2009 10:23 pm EST

Check your bill...from may to july...there should be a notice of the charge for nfl and states what to do to cancel...dtv did notify you 2 to 3 mos prior before the charges start...

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6:28 pm EST
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DirecTV - unauthorized billing

After canceling service in jan of 08, they somehow unknowingly to myself how, they decided to turn their terrible service back on. Also along with stealing money out of my bank account.($501.35 to be exact.) because this is an account i dont use frequently, i didnt notice the deductions from my account for 3 months. Once i discovered this i immediately...

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9:33 am EST
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DirecTV rip off!

My services were disconnected on Feb. 11 prior to the disconnection date of Feb. 16, though I paid my accurate charges on the account. I was charged 74.99 for the NFL package which included the premier package, per 4 months. In additional, to the full payment, they charged me 42.00 for prorated use of movie channels. The rep claimed I agreed to such charges based on the plan I purchased. Direct TV's customer service to its customers is simply dissatisfying. This is definitely a RIP OFF! The customer service rep refused to assist me any further, until I paid the account

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TLBHT
, US
Mar 03, 2011 4:37 pm EST

So we got Direct TV in November. In march the service goes out completely. They tell us that we have to pay $6.00 every month if we want someone to come fix it on top of the bill we are paying every month for the service. Since the 90 day protection plan ran out. First of all, we were never told about the 90 day plan to begin with since our installer could barely speak english. They said it was our fault that the satellite wasn't receiving a signal! I don't understand how it was our fault? Then the costumer service rep tells us she doesn't even have Direct TV service herself! She has Cox communications! We ask her how much it would cost to cancel our service she says $400! They wanted us to pay $400 to cancel a service they were not providing in the first place! And they say they have 6000 channels but 90% of their channels are channels dedicated entirely to playing infomercials! This business is a rip off.

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kim renken
,
Feb 14, 2008 12:00 am EST

Service was installed for less then a week when I called to cancel service, I was told that they did not have a cancellation policy (like most company you are given a grace period normal is 10 days). They then charged my credit card a total of 219.61, 20.95, and 57.75, with out my permission, my credit card company reversed charges and now I am getting harassed by a collection company on a daily basics. Something needs to be done with a company that falsifies their services. Reading about complains on line it looks like I am not the only victim.

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AngryE
Corona, US
Jun 16, 2011 5:55 am EDT

Direct tv email reply. To refer a friend.

DirectTv is a Rip off!

I will never refer a company who cost me $1600 for 1 day of service. But I will let people know how horrible my experience was.

I paid $400 up front for two HDDVR that took 3 weeks to first get an installed.

The satellite was put on a non secure tripod and blows over my balcony the first night at 4am. So far I've had the service for 12 hours half of which I'm asleep.

Schedule a service call. Earliest two weeks out. No call no show! Schedule another service call. Another two weeks. Tech gets the service back on but is un-reliable. Goes in and out for weeks. Mind you this first month with little or no service I've been charged for.

Finally had it! Call to cancel. I'm obligated to pay for a two year contract break and they want the boxes I spent $400 on back with no refund on the $400. Wow great company.

I'm required to mail the boxes back in empty boxes that they have to send to me. These empty boxes never show up. Called to order more. Again nothing no empty boxes to return equipment.

So second month goes by. Mind you I've only had actual reliable service for 12 hours.

So finally I wake up to $1200 taken out of my bank account without my permission from DirectTv on a card they had on file from the boxes I thought I bought for $400.

Now here we are $1600 in the hole for again 12 hours of service.

What a great company right!

So no DirectTv I will never refer anyone. Instead defer everyone.

That's my DirectTv blows story!

Don't give them your credit card or they will rip you off!

Shove your $100 up your ###!

On Jun 9, 2011, at 12:55 AM, "DIRECTV" wrote:

Refer a friend to DIRECTV and you'll both get $100 in bill credits.

OFFER INFORMATION
$100 in bill credits when person switches to DIRECTV and activates CHOICE™ programming or greater. New customers only. Offer ends 7/20/11.

©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.

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Pamela Simpsonville SC
1017 Fox Row Court, US
Jul 08, 2011 2:27 pm EDT

I am not happy at all with Direct TV, My son moved out of my home, into his first home. I was helping so I called Direct TV and Charter to see who had the best deal, I told them that my son has already purchased 2 HD DVR while living with me, they looked at me account and told me that he could take the DVRs with him to his new home, All we had to do was Purchase's 2 New Cards @ $20.00 each to take them out of my service to his, So after he got moved and Direct TV Install I called for him to buy the new cards for the HD DVRs, He got the HD DVRs on a special they were having for $99.00 when I got them they told me they were reg, $199.00
So what a deal Right. WRONG when I called to get the new cards they told me that the DVRs were leased we did not buy them that if we had purchased them they were $499.00, Know one never told me that was a lease, I was unstanding that I got a special deal and was buying the DVRs for $99.00 Reg $199.00 So people if you got a DVR and didn't not pay $499.00 for them the DVR is not yours, you are only leasing them plus paying $4.99 a Month each on your bill for the Service, SO this is what I see is I paid $99.00 for each HD DVR plus $4.99 each a month to used them for 3 years so far that $359.28 plus that is a total of $557.28 Now I am told my Son will have to lease 2 new ones at $199.00 each Down then the monthly fee, In the 3 years I have been a Direct TV Customer I was never told that the HD DVRs were just a lease, Now I did call and talk with someone on the phone and after talking with 3 people Finally a really nice guys was trying to help me out did agree to send me one DVR but not a HD DVR out for free but get this I got to buy the other one for $99.00 and pay some fee of $69.00 but they will take off the $69.00 on my bill. Ok so now I have to turn in the 2 HD DVRs that we have had that I have already invested $557.28 so I have lost money on this deal and now I wish I would have told my son to go with Charter they really have a better deal. if any one knows a Atty, they has a case with Direct TV I would really like to get in with it, I think it is time that big companys stop screwing with people and a law suit is the only way so maybe they will open ther eyes, My e-mail is pamelakay77@gmail.com, So I look at it this way The girl knew I was shopping for the best deal for my son and she just lied to get the sale, I try to see if I could Cancel now so I could go with Charter and was told I only had 24 hours after install to do that so now my son is under a 2 year agreement with them and I am very upset, I will NEVER IN MY LIFE REFER ANY ONE TO DIRECT TV Thanks for your time. Pamela

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jddogguy
W.P.B., US
Jun 17, 2011 1:43 am EDT

I believe i commented on another complaint about direct tv. I had them once in FL. never again. My situation was very similar to your. So I'm jumping on your band wagon of anti-direct T.V.

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danny fish
hartford, US
Feb 20, 2010 8:04 am EST

direct tv is the worst service I have ever had, can't wait till contract runs out!

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7:51 pm EST
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DirecTV hd receiver doesn't work

A year ago today I had Direct TV install an HD Receiver. Since then, the receiver has continually "frozen" and I have repeatedly called customer service. (And endured hours on hold) After the fourth or fifth time the customer service reps had led me through the process to try to reboot, one rep finally scheduled a technician to come out and check the receiver. Of course, I had to wait two weeks for the tech. The tech diagnosed the grounding equipment on my house to be jamming the HD signal, and cut the wires to the grounding equipment. To my surprise, I was billed over $80.00 for the service call, even though the technician had determined the problem to be related to the installation--after all, the grounding equipment was in plain sight when the dish was installed. I wrote Direct TV twice and received form letters in return--from someone who hadn't even read my letters, it seemed. I paid the bill, but continued to have problems with the receiver freezing the picture. Today, exactly one year later to the day, the receiver stopped working altogether. The customer service rep for Direct TV was rude, and said the earliest they could send a tech is in two weeks. I asked to be let out of my contract early, and he said no one at Direct TV has the authority to allow that. He said it would be $240.00 to be allowed out of the contract. He acted as if I was whining and had no valid complaint. Please--NEVER DO BUSINESS WITH DIRECT TV. We've been customers since 1997, and they have no loyalty to us, offer us no help. They are not an honorable business.

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TV watcher
, US
Feb 12, 2013 11:15 am EST

I just had our DVR go out after a year and they said we are responsible for shipping cost to send out a new receiver. The only way they cover all the cost of the exchange is if we had bought they're protection plan for 6.95 a month. That is in addition to the 170 we already pay. First year was 59.00 big jump to 170. I stated that they charge me 10 a month to rent the equipment I shouldn't have to pay for their defective equipment. I ask about cancelling and was told that they would charge my account for the remaining months. of the 2 year agreement. Tehy have you by the balls coming and going.

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DirecTV contract? bad service?

Moved into a new home last April, called Directv (unfortunately).Installer came, installed satellite dish (wrong one-not HD), had to go get the correct HD dish. Installed and I signed what I thought was the "work order". Have been so dissatisfied with the service, channels, pricing, etc. Have tried to end contract, am told when I signed "work order" signed a 2 year contract. I would never do that kind of thing knowingly. Will cost stupid dollars to get out of contract. After beng told by local people that they didn't know where I could get a copy of my signed contract and being told they have no information for their corporate office, even though I asked where the customer service people get their payroll checks from (and was told, "I just cash them, I don't look at them"), I then got off the floor and recovered from my laughing fit. I then researched and found the corporate office in Segundo, CA. After 4 hours total time..got through to the corporate office
NOTE THE NUMBER: [protected]. Their address is: 2230 East Imperial Highway, El Segundo, CA [protected] and the President & Chief Executive Officer is Chase Carey, Executive Vice President is Bruce B. Churchill, Executive Vice President of Legal is Larry D. Hunter. On the Board of Directors is a past CEO of Verizon, a Executive Vice President of Freddie Mac, a retired Senior Officer of Citigroup and the Chairman and CEO of Bristol-Myers Squibb. Very interesting for future possible class action suits! I talked with some "executive secretary"..she said they "do not archive the "work order" which is only thing I signed. I asked then how do they know I have anything. She said the installer tells me that the contract and terms are on the back of the work order. I said that never happened, she said well, it did. I said I guess you are telling me that I am lying...She then said, well, "it's also a verbal contract"...I pressed for a hard copy of signed "work order/contract"...was told I can't get one because they don't have it! I ended my conversation because it was obvious they don't know anything at their corporate office either.
HUMMMMM, am thinking, this does make me think a class action suit might be up for the doing. I will not pay to get out of a contract I never signed, they have no "proof of purchase" and I will encourage everyone who might read this to talk to someone at corporate office and tell everyone they know...don't get DIRECTV!
I will give back equipment, they can sue me...or whatever...and I will also pursue legal action.

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nsmithk
, US
Mar 19, 2011 9:39 pm EDT

Directv is an awful company. The main reason why I canceled was because EVERY time I called to find out why my bill was incorrect I would be told the wrong information. I would literally say well shouldnt it be this..and the rep would say hold on... put me on hold for 15 minutes come back and say ok your right. This one time I called to find out why my bill was incorrect and this guy who could not speak english answered, every question I asked he asnwered me with something irelevant. He wound up disconnecting the call. I called back 2 minutes later spoke with a girl who told me the exact opposite of everything he told me, I asked why was he telling me the things he was saying and she got real nasty with me saying, I dont know why! When I went to cancel the end of february I had a fee of 140. I called to see if it could be waived because if they could pull every call i have had to make they would understand my frustrations, the supervisor I spoke with said ok after a hesitation and said I would have the 140 fee waived and just needed to pay the remaining balance of 35. I went ahead and mailed a check for the balance, I went to look at my bank statement today and saw that directv charged my credit card without my knowledge on 3/17 for 176.56 and the check I mailed them for 35 also cleared on 3/17. Tell me that is ok?! No, so I obviously tried to call them and explain that I was told I needed to pay 35 and my 140 fee would be waived, apparently they had no record of that, my [censor] they didnt. I used to work in a call center. I said to transfer me to a supervisor- he said the same thing that it just says I requested it to be waived not that he actually did it. So than he said there was no way he could find out the name of the supervisor I spoke with or the call center he was from, I doubt that. Than he said the only way I can have that call listened to is if I MAIL A LETTER to the corporate office. I got so frustrated I hung up. I than called back, spoke with a regular rep who told me I wouldnt be able to have my call listened to, she told me there is an id # for the supervisor I canceled service with but doesnt know how to figure out which call center he was from or his name, than told me that my cancel fee would be waived if i join again, HAH- NEVER! I proceeded to tell her that its funny shes saying I cant do anything about this and that my fee is my fee and I had to pay it, when I told her what I was told earlier today by a supervisor- that I can have a call pulled I would just need to mail a letter to corporate- she changes her story and says well yes you can do that. Why is every rep at directv mentally challenged? They contradict themselves all the time, I think theyre training consists of- act like you know what youre talking about. To end this nightmare she finally gives me an address for corporate office and tells me it is po box 6550 greenwood village colorado 80155. I looked online and saw that the corp ofc is in segundo california. Did she give me an incorrect address? That would put the cherry on top of all this! How is a letter being mailed going to do anything- they will never answer me. I will have to talk to my lawyer about this and see how I need to send the letter if he needs to do it because I have never had so much difficulty with a company before. I am so frustrated! The phone number that is online for directv's corp office- is it possible to contact them that way? Will they talk to me about this concern or will they tell me I need to talk to th customer call center? If I have to call them 1 more time I amm going to flip out! Do not sign up with Directv, the tv isnt worth it. When it rains or snows( when people would want to watch tv, you dont have it).

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hm0010
Friendswood, US
Sep 19, 2010 4:25 pm EDT

I was also put into an illegal contract with directTV. We paid our tax to the government. There should be a lawsuit aganist this type illegal action.

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Karick
Hershey, US
May 11, 2010 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Anyone wishing to actually speak to someone is the Presidents Office, Mike White, they need to call [protected] and don't push any buttons. Just wait...it may take a few minutes for someone to actually answer the phone at the Main Switch Board, but if you're like I, a few more minutes as opposed to the endless hours I've spent being jerked around by the uneducated, ignorant, and rude call center operators as well as their Extremely Rude Call Center Supervisors from all over the world, a few more minutes will be a welcome change. O.K. any ways, wait until a switchboard operator answers then ask to speak to: "THE OFFICE OF THE PRESIDENT" which is Mr. Mike White. Now although Mr. Mike White's office is actually in the corporate headquarters in California, and you're being routed to Idaho, the call center you're going to be connected to is actually the call center for "The Office Of The President!" The person who answers the phone is a call center agent, and has quite a bit of authority . But as with any employee they too have a supervisor. I had the great pleasure of speaking with a Wonderful, Kind, and EXTREMELY Helpful girl named Dacia. She was extremely apologetic and immediately handled all my concerns. Just out of pure shock that it was so easy..I asked to speak with her supervisor, who happened to be, Lauren just to check that everything Dacia just informed me was accurate. It was all as stated, and again I thanked her as well. Now by pure sheer endlessness persistence of calling dozens of numbers after dozens of numbers from their directory and asking hundreds of literally hundreds of people for such an office, I finally stumbled, again by pure luck or persistence, upon the correct number [protected] and was sent right over to the proper place. Just to make certain that it wasn't a one time fluke and that it would never happen again, I tried calling the number again and again and asked for the "Office Of The President" and each time I got an operator at the Office Of The President! So Good Luck and I Truly Hopes This Helps!

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anti-directv_hero
, US
Jun 29, 2009 3:27 pm EDT

they dont care i work at the call center, if you want to cancel no penalty tell them you or your spouse is being deployed to germany for military, they will waive your early cancellation fee with no proof required

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Duner1218
Phoenix, US
Apr 09, 2009 12:39 pm EDT

I'm going through the same thing right now. I've had Directv for the past 5 years and worked for them the past 4 as both a HSP installer ( the guys driving the vans around) and as of just last year my own sub-contracted company. When i started my own installation company i had them switch me from an employee account to a regular customer account and the first thing i asked the girl on the phone was if i was being put in a contract. Now i don't mind if i was because i was happy with the service and any problems occur i could fix or replace equipment myself, i was just asking because if i was starting a contract then i wanted the same perks they were giving to new customers, i.e. discounted bill the first year and free movie channels for 90 days. The girl on the phone assured me i was not entering a contract, turns out she she was blowing smoke up my A$$. Not only were they putting me in a contract but last may when my DVR went out, i replaced it with one from my inventory and when i activated it and deactivated the old one they restarted my contract...you think that maybe they would want to take care of someone who is the "face" of their company. We will see how it all plays out as i'm on hold right now for the past 45 minutes

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jenjade
, US
Mar 14, 2009 4:18 pm EDT

Directv has shown to be nothing but a company of ill-repute--what joke. I am a new customer, and so regretful I left Cox. The service has been spotty--actually OUT for 48 hours now--and I live in California with great weather! The real issue I have with this company is it's poor customer services. Total run-around every time I call, and I am basically a prisoner of Directv--unless I pay the hefty early cancellation fees--for another 22 months. (But who's counting!) Given my experience to-date I will be surprised if the company is even around for that long--I would NEVER trust them again. I'm locked in, and I can't watch a single television in my home right now. I consider that a breach of contract.

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jimmbo
Philadelphia, US
Feb 19, 2009 3:29 pm EST

Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

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DirecTV rebates

I too have been the victim of Direct Tv false advertising scams. I signed a contract with a Direct Tv agent for an agreed upon price of $50. a month, a $23.00 savings for 12 months of the 18 month contract.
The first bill was pro-rated, so nothing seemed suspicious. The 2nd months bill came in at $73.00, not $50. I called Direct Tv and was then told that we must submit the rebate on-line. I was not able to submit the rebate - the website would not allow it. My husband called the next month and was told by the opeator at Direct Tv that she could not apply for the rebate, but to try again on-line.. Again I went back to the website. There I was still not allowed to submit fort the rebate. Today when I called - guess what? The rebate has expired and they want $300. to cancel the service. Buyer beware!
No where in the pages of paper work I have is there an experation date for this rebate.. No where in the inital contract with Direct Tv does is state that the rebate must be applied for on-line. Tacky. Nasty business practices.

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mazdawg8838
Sevierville, US
Mar 18, 2010 7:09 pm EDT

they could not get a bill to my house for a month. mail man luckly new who it was. not even close. tech had right address but thsy could not bill to address. charge me for 2 months and service was hooked up for one month. said it was my problem. they are a piece of crap. service will be cancelled after one year.

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Dtv master
Pacifica, US
Sep 11, 2010 3:26 am EDT

So you did not do your [censor]ing rebates. And who's fault is that. Ignorance is not an excuse.

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Cdavis0951
North Olmsted, US
Aug 03, 2010 7:17 am EDT
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I am a brand new customer to Direct TV as well. I changed service because direct tv was offering such a big discount. After going on line and getting direct advice from a direct tv representative as I was purchasing my plan, he advised me that my bill would be $54.99 per month for 12 months. Of course, I asked him 3 times if this amount is correct and if there were any other charges to which he stated "no other charges". I printed out all the charges and discounts for my records which showed a monthly charge of $54.99. 5 days later I get a bill for $99.99. When I called to dispute the bill, I was then told about the rebate. The respresentative said she would gladly do the rebate for me while I was on the phone with her. After she does it, she tells me because she did it I would not get the full rebate. I asked to speak with a supervisor who was just as [censor]ic as the first rep I spoke with. I was basically told that Direct TV was doing me a favor by giving me all these discounts. This company is run by a bunch of crooks! It's worse than Washington! They scam the consumer into thinking they are getting a fantastic deal and later when your bill comes you find out differently. Plus they have your bank card information and can take out any amount of money from your account that they want and there is nothing you can do about it. They do not want to help the customer at all! They gave me a one time $5 discount and basically told me to they would do nothing more for me. I cannot afford to cancel and be billed all the charges so I will wait until the contract is up and hope I do not have to call them in the mean time. But, I have contact the BBB and have alerted all my friends and family to stay clear of Direct TV.

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Royalmp
Fort Lauderdale, US
Apr 07, 2010 8:07 pm EDT

I signed up with Direct TV through AT & T no where did it say that I had a 2yr. contract with them, my bill went from $35.00 to $75.00 and no one can give me an explanation at Direct TV, I decide to switch to Comcast and now Direct TV is telling me that if I switch I will loose my deposit and owe them $320.00. I never sign anything, help please!
Peggy

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el Trejo
la puente, US
Mar 03, 2010 3:23 pm EST

I had the same thing happen to me. I was a return customer to DTV. The only reason I returned was because I kept getting this offer in the mail(If I came back to DTV I would get a free HD DVR, Free movie channels for 3 months and also the choice package for 29.99 for a year.) Well I didnt receive my bill for 2 months. When I did I noticed I was being charged 75.99 for choice monthly. So I called DTV and they told me that I was supposed to fill out a rebate online. I said I was never informed about this rebate. They told me that it was on my 1st bill. I told them it was not. Then they notice that it was their fault and they forgot to add the rebate so no matter what I would have never been able to do the rebate anyways. So I said thats fine just activate the rebate for me now. They said they couldnt because my 60 days was up for the rebate. At this point I was getting pretty irritated. How can the rebate expire if they never activated it. I told them the only reason I came back to DTV was for this deal and now youre not going to grant it because you(DTV) forgot to add the rebate. They said, "Thats correct sir". So now Im stuck in a 2 year contract paying way more then what was offered. When I asked to speak to a manager they said there was no reason because the manager would tell me the same thing. SO over all I was scammed and now I have to pay for it for 2 years. DTVs customer service and the overall company is ABSOLUTLEY Horrible! BUYER BEWARE! If you have any info on what I can do please email me at etrejo215@roadrunner.com

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zzeeemarie
Auburn, US
Jan 25, 2010 12:27 pm EST

I have been with Direct TV for almost a year. I have also been given the same runaround about the rebate. I had called several times and was informed to go online (after I was never sent the link they claimed to have emailed me before installation). When I tried to get my rebate online it always gave me a message that I wasn't eligible for any rebate and to call customer service. I was never told until recently that the rebate expired in 90 days, nor do I have anything in writing stating. The rebate information was not on any bill either. They have record of me calling within my 90 days to question the problems I am having with the rebate. However, they will not honor it since I didn't call back even though I kept trying through the website like they told me to do. I t is definately a scam. That is not the only problems I have encountered since becoming a customer. I have been charged way more on all the bundle services than was told in the begining and they always have an excuse. Now I am locked in for the whole 24 months.

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Logoluso
Fresno, US
Jan 03, 2010 3:40 pm EST

I had a similar experience with the rebate. I signed up my mother for a new account and they said to go directtvrebate.com before the installation to get the $26 rebate. As soon as I hung up the phone, I went to their website and tried to process the rebate. Their "3 Easy Steps" web page looked right, but when I clicked on "View my rebates" nothing happened. An error message popped up saying "system error, call [protected]". When I called the number, they were closed. A few days later, I again tried to access the website, same error. I called the number noted above, and the technician claimed she could not help me as she does not have "full access" to the same web page I do. She could not help me navigate through the website, nor explain the reason for the error. Not very helpful, was she? When I refused to hang up until the rebate was processed, she finally said she could process the rebate, but that would reduce the rebate to $21, since she had to help me. Obviously, this is a scam and they are counting on people to forget, or give up. I will be checking my bill closely, I am pretty sure it will not be as promised!

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805e-rod
Santa Barbara, US
Nov 10, 2009 3:59 pm EST

I agree the same thing pretty much happened to me, Directv is by far the lousiest satellite service with the worst customer service, the person who answers the phone NEVER knows and has to transfer you to a different department, goodness it is soooo annoying.

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tylerb
Lilburn, US
Oct 06, 2009 3:00 pm EDT

Hey Wolfman77,

I am tylerb from above. I wrote Direct TV and the BBB. The BBB sent me a response back from direct tv that they would honor my rebate for the monthly discount for 12 months!

So, I recommend writing a letter to the BBB and Direct TV. Explain everything and just ask to be relieved from your contract!

Good luck!

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Wolfman77
Youngstown, US
Oct 06, 2009 12:15 pm EDT

They offered us a great deal to switch from Dish Network (we'd been with them 11yrs) upgraded equipment free, more chanels free, 3 months movies free all for the same monthly fee. ($54.00) A "processing" fee of $21. charged to our Credit card would be the only charge. Right! Our first bill was $93.00 charged to our Credit card, then another $93.00 showed up. Someone forgot to tell us that you had to go on line and register for the rebates/discounts. I was charged $56.00 for the monthly service alright, but then another $10.00 for the HD Box, $5.00 for each equipment rental and when all the taxes were added it was back up to $94.06 and I have no movie chanels. And no HD channels up stairs on the bedroom box. It is a rip-off and I've about decided to cancel the whole thing and pay the discount fee rather than give them almost $1200. a year when Dish Network can give me everything cheaper. Is there a help site that we can go to for these issues?

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DirecTV illegal use and smuggling of cable recievers over international border.

Signed up with Direct Tv. and got 5 recievers with puchase of direct tv.4 of the recievers are across the border in Canada.People that have recievers are family members. They are paying her monthly bill for use of the recievers.Their names are Jerry Lucier of Wallaceburg Ontario Canada. Bradley Lucier of Wallaceburg Ontario Canada. Nicole Lucier of Chatham Ontario Canada. Do not know the other person. I wish to remain anomous

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Update by Doreen Monczki
Feb 08, 2009 11:01 am EST

It is ellegal and upsets me very much. I pay every month and these people are driving the price of my cable bill up.If you can not afford it cancel it.

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ana need help
petaluma, US
Jan 25, 2011 11:32 pm EST

direc tv offers the worst and spencive services I change dish for directv I make a terrible mistake I have less programation and now I pay more. I really will like to cancel my service but they said I can until I my contract its over.HElPPPPPPPP PLIS>

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Glenda Armtrong
Jackson, US
Jan 25, 2011 11:45 pm EST

If you call Dish and tell them you would like to switch back, they will get the contract fee waived.

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canadadirecttv
hfkuyf, CA
Jan 03, 2010 11:50 pm EST

to the sad existence of a person that squealed about those guys getting satellite tv, go f*** yourselves and get a life. to the next guy who agreed, who gives a f*** about cable? go get yourself some satellite tv and get real.

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Sunil
Brampton, CA
Feb 15, 2009 11:50 am EST

No one likes a tattle tale--grow up and mind your own business you old hag!

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DirecTV scam nfl sunday ticket

I've been a loyal directv subscriber for about 6 years. Always the premium package, hd dvr, etc. Never a complaint (Other than the fact that it took the techs about 4 trips to get me setup properly). I started subscribing to directv when it seemed that the local cable monopoly started rapidly declining with respect to customer service.

Several years into my patronage (2005) I decided to try the nfl package. It was ok but, by the end of the year, I wasn't really watching it that much so when directv called to try to sign me up again I declined. Fast forward to 2008, we've been looking for ways to cut a few household expenses. As I went through the old bank statements (We have auto-pay for just about all bills) I noticed that my directv bills had gotten as high as $200 / mo. I knew that the premium package cost around 100 bucks. I know there are a bunch of taxes and surcharges, etc but I figured there was no way those fees could be as much as the service itself.

I get on the line with a customer service person to try to figure out whey the bill is so high. He's going through the charges and the last one he mentions is the nfl package. I tell him I don't get the nfl package and he reiterates that I do. I ask him what channel it is on - when I go to that channel there is a message with a number of where to call to subscribe. The guy tells me that I signed up in 2005 (True) and that in 2006 they sent me something saying if I do not want to subscribe again in 2006 that I must check a box. They proceeded to charge me for all of 2006, 2007 and 2008! Furthermore, he had the onions to tell me that directv had a "policy" of not refunding nfl package subscribers who had been duped. I, of course, informed him of my policy of not letting anyone steal my money. And my policy is the only one that matters. Several more calls, several more supervisors (Some of whom were idiots and some of whom were appauled by the story but who claimed to be powerless to do anything).

First, and most obvious, you don't sell a service by telling someone that they have to say "no" to avoid it. You can give me whatever service you want - but you only have the right to get paid for the ones that I ask for.

Second, I had trusted directv enough to put them on my auto-pay list. No paper bills, save the environment, etc etc. It just goes to my bank account and I hit "pay" each month for all of my bills. So directv can pull this shenanigans on just about anybody that uses modern banking and doesn't keep a close eye on the bill from month to month.

After demanding my money back (Almost $800!) I stopped paying them my monthly bills. Everytime someone called my house about payment I wouldn't let them get their scriped questions out - I just asked them about the status of my refund. They always get off the phone perplexed.

Well, they just shut off the service. So i've talked to my best friend who is an attorney and he said this will be a no-brainer lawsuit. He said that, if I am lucky, they will also report me to the credit bureaus (Which will appear malicious to a judge) and will make my suit too large for small claims court. So, a little longer to wait but more hassle and money for directv to pay.

It just stuns me that this company would take a long-time, loyal, premium customer and treat them this way. Not only have they lost my revenue stream forever, there are going to pay legal bills (Theirs and mine) and have me bad-mouthing that company forever. By the time this is all said and done i'll bet this little stunt costs them $75, 000 of undiscounted cashflow. Maybe a drop in the ocean to them but so stupid. So stupid.

In the meantime, I have offered directv to be part of my prayer of the month club. With the economy being down I figured some companies might like people to say a prayer on their behalf. The price is a little steep ($10, 000 subscription per year) but if they feel they don't need the service they can always write me a letter telling me that they explicitly do not want to subscribe. Until I get that communication from them I can only assume that they want to join the prayer network. My policy is to enforce all debts on firms that do not affirmatively decline membership. That seems fair, right? At least they think so...

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Sonia Cruz
, US
Sep 14, 2018 6:46 pm EDT

My husband bought the NFL Sunday Ticket with Direct TV back in May. This past weekend we were supposed to have access to the app since football had started. We tried to sign in and it wasn't working. My husband had contacted their customer service and they said they would work on it and if it wasn't fixed by the end of the weekend then we could have our money back. After the weekend it still wasn't fixed. He called again and the 2nd person he spoke with said it was too late for him to get his refund back (however, we had it in dialogue of them saying we were entitled to our refund). He then was transferred to AT&T and that person was not able to help him so then he was transferred for a 3rd time. At this time my husband was not happy. He finally just said, I just want my refund I don't want it fixed, just would like the money back. I mean we already lost a weekend of football anyways. So, they said they would and will contact him within 24 hours to verify the refund. That phone call was supposed to happen yesterday and we still have not received a phone call. Horrible customer service! If we do not receive our refund within the next week, we will dispute the charge and have the credit card deal with these idiots that obviously don't know how to refund charges, fix anything that have to do with the sign-in issues, and that are not good with customer service! We have a written transcript via email of them saying they would refund us the charge (because it already seems like they will dispute that they never said they would). Definitely not worth the money. There are other companies that offer the NFL package and it's ALOT cheaper.

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Bigo7
, US
Dec 13, 2017 12:42 pm EST
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We are fighting the same thing, when I first noticed my bill had increased, don't normally look at it because we use auto-pay, I called and told them I never order that package. The finally agreed to stop charging me for it but would not refund the three payments they had already collected, I disputed the charges on my credit card and got the money back. They still insist that the charges were valid and added them back on to my bill, I cancelled by auto-pay and then my Directv service all together.
I have filled complaints with the state attorney generals office and the BBB, Emma from the Office of the President of AT&T has contacted me regarding both complaints and offered to reduce what they claim I owe them by 50%, I declined both times, this is nothing but a SCAM. I now get overdue bills with late charges attached, I think it's probably time for a Class Action Lawsuit, how many people just give up and pay these crooks?

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indiepindie
, US
Nov 19, 2017 5:41 am EST
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And it is still happening in year 2017! Direct TV included NFL Sunday Ticket into our account while we have never requested it and made us pay for the program. We are expatriates in the US and we do not watch football. We did not even know that a TV company could do such thing without warning to the customer. The worst thing about this experience is, Direct TV makes customer work to call and call an call their rep. to cancel the NFL Sunday Ticket that the customers have never requested. That's really BAD SERVICE! How could you make a customer works to do something that they did not ask in the first place? It looks like the US system does not protect the customers' rights. I just can't believe this scamming practice is still happening for many years and Direct TV can just get away with it.

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SunRise Fire
, US
Oct 02, 2018 10:54 am EDT

, and it's still happening 2018 I just got off the phone with DirecTV .

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Lissette Lopez
, US
Nov 04, 2016 1:24 pm EDT

I am going through the exact same experience. I never ordered, don't watch or care for football. My bill i
s setup for automatic payment. This is so wrong! I will fight it and dedicate time to expose the scam.

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Neil Cawthon
, US
Oct 09, 2016 2:37 pm EDT

What sucks is I got Sunday NFL ticket to watch the Cowboys when I can't be home to watch and it said due to NFL rules I can't watch them in my area, but my friend who lives in same area has NFL Mobil thru Verizon and can watch any game. Go figure.

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ed kidd
, US
Sep 20, 2016 10:57 am EDT
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Aneki, you can bet it's her. Of course she gave a fake EID. What does it tell you about the company when they emply ###s like Tracy. I got it all taken off my bill and then I called and asked for her to cancel. I asked for the Supreme Know-it-All Tracy. They didn't know who I was talking about. It is illegal for them to do this and you can join the 10s of 1000s who have filed a complaint with the FCC. And they did try to charge me for my returned boxes and I sent them a quick note to please take a picture of yourselves holding your breath waiting for me to pay another dime. If at all possible Universe is a much better option. It doesn't cut out when it rains. And so far no ###s like Tracy.

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Aneki
, US
Sep 20, 2016 10:43 am EDT

Man, they are still getting away with this. Absolutely terrible. I also spoke with a Tracy Employee Number 418046, and she was horrid. I tried getting corporates address but she was manipulating what I was saying trying to avoid the question. I asked how I can identify her and she said by her name, Tracy. I had to prime her employee number from her. She told me that there was no one hgher up then she, and she made all the decisions. Corporates address:
Supervisor office of the president directv incorporate
308 South Akard Street Room 1110 Dallas, Texas 75202

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ed kidd
, US
Oct 08, 2015 5:06 pm EDT
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Same exact thing just happened to me. I noticed my bill was a lot higher and when I finally looked at my bill which is on direct pay with my bank, there it was NFL Sunday Ticket. When I got the alleged supervisor of Retention on the phone, although she answered customer service, which we all know isn't Retention, - Tracy, Employee Number 415825 (which I doubt is the correct number) and I said I never ordered NFL Sunday Ticket, and she sarcastically read me the bill that said if I don't check the box I will be billed, to which I informed her I don't care what it says, I didn't order it, I don't read the bills, they get paid by my bank, which I'm sure you've heard many times by now, and if she didn't take it off my bill I was going to have Comcast in my house by the end of the week and how was she going to collect the rest of it when I cancel, She said she would take half of one payment off. I said all of it and I said if I hang up you'll get no second chance. She started to repeat herself, and I cut her off and said did you hear what I just said? To which she answered yes. And I said just making sure you are an arrogant person and didn't misunderstand me. As soon as Comcast hooks me up. I'll be calling and asking for her by name and employee number to say, remember me, Tracy? The hubris of this company and their employees is beyond ridiculous! And don't you know they'll TRY to charge me an extra month of service and for the boxes AFTER I return them and try to still collect the NFL Sunday Ticket. @#$%, you should hold your breath until I pay you.

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tigger57
Las Vegas, US
Aug 17, 2014 4:18 pm EDT

My issue is that I do order it and do NOT get all the channels. I live in Las Vegas and have NO teams nearby that would allow me to go to the games. NOW, they are blocking my NFL Network WHICH is part of my monthly package. They offer no compensation no solution. The NFL Sunday Ticket is a scam and DirecTV is perpetuating the theft!

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j27243
Efland, US
Oct 10, 2010 9:37 pm EDT
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Same thing happened to me. Except the NFL was part of some special promotion. I hate football, never watched a game in my life.

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DirecTV falsely charged $240

In November 2009 my HD receiver stopped working, and DirectTV sent me a new receiver. The box from which the new reciever arrived contained no mail back instructions or a return miling label. I spoke with a service representative and they informed me that since I owned the receiver and that it was "old" that I did not have to mail it back and IO could dispose of it however I wished. We received no notification over the next two months that we had to trturn the broken receiver. In early January I disposed of the broken reciever.

My January bill included a non-return fee of $240 for the broken HD recevier. I called DirectTV, and on a two hour phone call was told by two different people that they had charged me inc4240orrectly, that I did not have to return the broken receiver and that i would be credited the $240 on my next bill.

I received a letter this week telling me that i still owe the $240. I called DirectTV on a 90 minute phone call, where I was told that they felt my circumstance was unfair, yet they could not credit me the $240.

I followed instructions provided to me by a DirectTV representative, and because of those intructions i am being charged $240. I would have gladly mailed the broken receiver back had I been intructed to do so either verbally or by mail. I am asking for your help in this matter as I am being stonewalled by DirectTV and their representatives.

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bajaskier
Fond du Lac, US
Feb 06, 2009 8:17 am EST
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Can you say small claims court?

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DirecTV - direct tv sucks-total rip-off

I made the mistake of taking advantage of a cincinnati bell offer that included Direct TV service. I only kept the service for five weeks. I was sent two boxes by Fed Ex to return my three converter boxes in. Two days later, Direct TV took almost $500 out of our checking account. That was $310 for the converter boxes and almost $190 for monthly service and...

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DirecTV unauthorized installation & damages

Without ownership verification, Direct TV drilled holes and mounted a huge satellite dish onto the side of our house. There are also holes in the master bedroom closet where lines were run. We had tenants in the house and Direct TV never received authorization from us or verified ownership. After spending 30 minutes on the phone and being transferred to 4 different people, I was told that they don't have a policy to verify ownership and that I had to collect damages. I replied "Oh no I'm not", then asked to speak to a supervisor, the 5th person who gave me info to the Damage Claim Address: Direct TV, Attn: Claims, PO Box 4227, Englewood, Colorado [protected]. You must give your name, the tenants name and account number (I finally got from the representative), a professional estimate, brief description, and photos.

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DirecTV - overcharged

We've been loyal Direct TV customers for between 10 and 15 year non-stop. I added a receiver and channels three months ago, then ended up switching to FIOS this month. My cancellation fee was over $420. I was never notified that my contract would renew, or that I would be subject to cancellation fees this high if I disconnected service. I have spoken to two...

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DirecTV charges

I spent hours, (and I am not exagerating at all), on the phone with both DirectTV and their internet service provider, Wild Blue. During these calls I asked multiple times what the charges to my CC would be for signing up. They NEVER mentioned that I had to register online for a rebate that brought the price down and the rebate would take 4 to 6 weeks to take affect. That was not the worse part. After being told repeatedly that their is no charge for the equipment, I get a $232.90 charge on my card. When I called they said that was the charge for the internet equipment not the directTV equipment. When I tried to explain that no one ever told me about this charge, they would do nothing at all about it. I spoke to 3 different people because I kept asking for a boss who could do something about this and that it was unfair. All of them told me the same thing, since the equipment was installed, they could not do anything about it. I explained my side in detail to everyone, telling them that if I knew this ahead of time, I would not have purchased the service because I could not afford that. During the first mess, I told them to come get their equipment because I was not using them, they said they could not and that I had to send it back and if I did not, I would be charged. This may seem like a simple complaint, but the amount of time I spent on the phone, making sure exactly what I would be charged for, was absolutely unbelievable and they still screwed it up. And they will do nothing to help me, I got scammed.

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gregcin85648
Rio Rico, US
Jan 30, 2009 4:27 pm EST

I know exactly what you are going through. I signed up for a bundled service through qwest and direct tv. I was supposed to receive $18.00 plus $5.00 off my bill for the first 12 months. But I was not told I had to go online to receive this. When I finally did talk to someone who knew what he was talking about..he explained to me I had to go online to directtv.com and fill out a rebate form. Unfortunately I was a week late. Direct tv said sorry its to late, we can't help you. I called Qwest back twice and they kept referring me back to direct tv which would not help me either. I think this is a ripoff, and now I'm stuck in a 2 year agreement, or I have to pay $200.00 for canceling the service. Its just not fare!

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DirecTV dishonest sales tactics

I have been a long standing customer with Direct TV (over 5 years). About 15 months ago I called in to cancel my service since I was curious about other providers and service. At the time of the call the sale representative encouraged my wife and I to stay onboard and Direct TV would upgrade us to HD Direct TV. I had notified the sales agent that the only way I would agree is if I did not have to sign on to another contract in the event that I still chose to leave Direct TV. The gentleman told us that since we were long standing customers we were part of a special retention program and would not be subject to any early termination fees if we were still not satisfied with Direct TV. I recently called to cancel and was charged the fees anyway.
My wife called customer service and after an hour on the phone she was told again that the fees would be waived. Now I have a bill and after calling again I cannot resolve the issue with any CS agents or their supervisors. I am being told that no one has the authority to waive these fees and that we were misinformed. One of the agents was a bit short of calling my wife a Liar. I have spent hours on the phone with no resolution. I honestly feel that we were mislead and are now victims of unfair disclosure of terms.
The agent told me that I should have read the fine print and read all agreements sent to me electronically. I didn’t feel the need to log every conversation with their CS agents since we had a long standing account and were considered long term good standing customers. What a way to treat their customers!

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Jacob
Bay City, US
May 14, 2009 4:02 pm EDT

When I first signed up, I asked if there was any length of time I had to have service. The person that signed me up said no. So months down the line, I go to cancel and I was told I had to have the service for 1 year first. It only had 2 months left so I said ok, whatever. So after the 2 months I called them, and the guy tells me there is going to be a 180 dollar early termination fee charged on my debit card on file. I asked him what for and he said because I have a HD receiver I have to wait 2 years. I currently don't have a job, my main reason for canceling. I don't have 180 even in my account, and they would charge me a fee at my bank, on top of possibly getting my money when my unemployment check comes in. They said it was on my first months bill. I don't know about anyone else, but Who reads all their bill over. On top of that, now I read about them taking out large sums for no apparent reason without approval. Someone needs to do something about these people.

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DirecTV warning - credit/atm card use

I normally use my online banking to pay for my directv satelitte bill each month. There were a couple of occasions that I paid using their online payment system and I used my bank atm card. On that one occasion I used my bank atm card directv stored the information in their system. I called directv to cancel my service. Representative said that service would disconnect on that day and I would be sent a bill. Days later I found out that there was a charge on my atm card. If you are a directv subscriber and you are doing business with them using a credit card or atm card beware! You providing them with your card information authorizes them to debit/charge your account with any fees you owe when you terminate and they are under no obligation to give you a heads up when they do it. I found out because I checked my account balance. I am staying with my online banking payment system in the future.

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crestviewholly
Mission, US
Jun 14, 2010 11:01 pm EDT

I called to cancel my directv service because my new landlord does not allow it. They do not want the drilling and wires that come with installation at the new home. The customer service girl was so rude. Then the supervisor that came on was horribly rude as well. When they wouldnt wave the cancellation fee...I asked to lower it and I would pay it right then and there...They refused and told me that they were taking $300 out of my account. I said that "I do not give my permission for this." They said "tough" and proceeded to laugh at me while I was still on the phone. I have no clue what to do? Can you cancel the credit card? Would that work?

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7:45 pm EST
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DirecTV over billing

I've caught directv numerous times overcharging me, doublecharging me for pay per view, and pretty much lying to me about my account activity and the steps they were taking to make corrections.

Their customer service is horrible, unless you tell them you want to cancel. Then (and I have nothing against people with accents) talk to someone you can understand, and they promise you the world, only to find out you have to babysit your dtv account and credit card account to make sure they (and they almost never get it right on the first call) do what they say they're going to do.

Recently, I charged $55 for a payper view even in HD to my debit card. I had people over for a party, then the screen says "technical difficulties" (which I understand can happen). So, I call them up, explain to them (they should already know about their own technical difficulties) I couldn't watch what I already have been charged for. So they said they fixed it and gave me a $10 credit on my account for the "inconvenience". Long story short, I end up paying $110 plus tax for something I had to watch alone the next day. Of course the time spent on the phone should be considered.

When I log into dtv, and I want to email them regarding this type of thing, I have to enter my personal info from scratch in the email form. The subject selections for the email are too general, so you wonder where the email is going. So either way, you're wasting your time calling, or emailing them.

Yes, I am a VERY unsatisfied customer of dtv for over 5 years, and it's getting to the point where I will go with cable, or dishnetwork.

My .02 about this company.

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Misty123
Louisville, US
Sep 23, 2009 1:20 pm EDT

http://www.ehow.com/how_5255105_cancel-reverse-early-cancellation-fee.html Read what this guy has to say before canceling their service
He gives some great advice!

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DirecTV billing practices and length of time on phone to resolve issues

I placed my Direct TV service on suspension. Rather than credit my account with one months paid in advance and the balance of the month of suspension they charged my credit card with a very high amount. That was 60 days ago and at least 6 customer service agents ago. Today I was on the phone with Direct TV for 2 SOLID HOURS. While the agents are polite, they seem to be very poorly trained as each one gave me a different amount of credit due me. Today I asked to speak with a supervisor and then with her supervisor. When that supervisor came on the line (after me being on the line 1 hour and 58 minutes, before I could get out one sentence, he apparently hung up on me as he never called back to say "oops". I can only urge people to NOT let them debit your credit card for the monthly charges. If there is a mistake, it takes forever to get your funds back. Seems they have found a way to use someone else's money for nothing. I can only conclude from this experience they either don't train their people or have more complaints than they can handle. Poorest customer service I have ever experienced.

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donnaB58
Woodstock, US
Jun 20, 2011 10:31 pm EDT

Our TV went out last Wednesday evening June 15, in a storm. When I called the next morning I was very upset that it was going to be 4 days before a repair could be made. I got over the shock & patiently waited for Sunday, Father's Day to arrive. We canceled our previous plans with family to make sure we would be at home for repair. Friday I got an automated call that "due to excessive outages", my repair was pushed back another 3 days until Wednesday, June 20. I called customer service. & they informed me my repair was set up for the next day(!) Saturday. I changed my plans again. Saturday came, no technician. I called & got an operator with English that very hard to understand. The only thing I did understand was "sorry, your day is Sunday, not today."(Once again, we had to bow out of plans) Five minutes later I get the automated call about repair pushed back to Wednesday. More than frustrated with customer service, I went to website to confirm my repair day was indeed Sunday. The repairman came, repaired my service, & last night when all of our family sat down to watch TV for the first time since last Tuesday. Once again, no reception. Same exact problem. I called again, got a pleasant rep. in Mississippi (I am in Georgia). She assured me that I would get a call first thing this morning, Monday. I did not. I have called them twice so far, spent over 30 minutes on the phone asking to speak with a supervisor. I was told they were all in a meeting or on the phone with customers, but to expect a call within minutes. That was over 90 minutes ago, & still response. Later same day: I am clocked at over 4 hours of phone calls. The total calls today alone is 9. No One ever called me back. In fact, while on hold for 22 min for a supervisor (@ 2:30 today) the rep. comes back & tells me the repair man is on his way & expected to arrive in the next 15 minutes. I had an appointment so I had someone come & stay at my house. Repair never showed & call #8 to Customer Service said there was no record of service request, & that I would have to wait for call. They could not give me any idea of when they would call or how much longer I would be without service. Today makes 5 days.

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4:53 pm EST
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DirecTV installation ripoff

I signed up for service with direct tv was told I would recieve a two room installation by a professional intaller with a off air antennea and
Dvr recievers.. Had to pay $160 bucks to direct tv sales person, , a week goes by the so-called professional shows up at my door demands
His cash only payment of $150 before he does anything else, I refused to give im the cash then he says I was only going to get a 1
Room standard reciever and no off air antennea unless everything else was to paid to him in cash before he would even do a sight survey. Here is a list of what I paid and what I recieved...
Paid for by me with direct tv sales person so called professional installer
1 highdef dvr reciever... With $50 extra tuner 1 standard reciever $ 150 no tuner no dvr
1 standard dvr... With $50 extra tuner dvr extra for $199 my cost
1 off air sattelite hd antennea $99 125 feet rg6 cable @ $1. Per foot connecter $.50each
1 professional installation + setup price to install through wall $50
1 fee waived for $50 new customer installer travel miles and time $100
Free site survey signal peaking $150 site survey $for peaking varies by location
Friendly and courteous sales person only intersested in more money poor appearance
______________________________________________________________________________________________
As you all can see this was a scam from the get go... The so called professional installer showed up in a beatup old vehicle with a 6 foot ladder bunge corded to the roof wich left oil stains on my driveway
This professional installer could not have ever changed the lightbulb on my porch with the 6ft ladder
So how was he going to get up on the roof? I watched the what to expect from the installation video
On the website... No thumbs up no id of direct tv no fancy van all I can say is they will promise you the best
Of everything and deliver nothing. Just think I switched from dish network to go with the more expensive
And socalled better service.. Big mistake... Oh yea the professional installer told me there was no way
I had a line of sight.. Funnything is I had one with dish network. I have sent a letter to my consumer affairs
Office in the state capital and also to the better business bureau

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DirecTV authorized service for someone who can't speak english

I own a home. I had a korean woman, ki, staying with me for a short amount of time who could barely speak english. Well, ki decided she wanted tv and ordered direct tv. Somehow, she signed a contract and when I get home I have a sattelite dish and direct tv service.
I go to cancel the service... Well direct tv waited 10 days to cancel and then they charge ki (Who is an american citizen but barely able to speak english) a 400 cancellation fee.
So I call... They tell me ki has authorization to get direct tv at my home. And even though ki cannot speak english and does not own my home nor is on my mortgage, that she signed a valid contract.
So direct tv installed a dish illegally at my house, signed up service with a woman who cannot speak english and now will not return the cancellation fee.
Way to go direct tv. I am trying to get this on the local news. Hopefully, I will be successful.

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Lindaat333
Bartlesville, US
Nov 01, 2011 4:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I feel your pain, DIRECTV scammed me too. They are awful.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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