Complaint Rating:

Company information:
western union
California
United States

my wife sent money to her brother in mexico. He was away from home and did not have his identification. So we had to send it to someone else. We did not give the other person her correct name or the pick up number, just the amount that was sent. Western Union claims that the receiver must have at least the senders name and amount sent. Even with out her name they gave the guy the money and of course he disappeared. We filed a complaint which of course Western Union says they dispensed the cash properly. I think that one or more of their employees are in on the scam and gave out the info from the computer. If you have had similar problems please contact me. mattingram@excite.com