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1.6 14 Reviews

Digital Storm Complaints Summary

2 Resolved
12 Unresolved
Our verdict: With Digital Storm's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Digital Storm reviews & complaints 14

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11:02 am EDT

Digital Storm Bought a desktop PC, bad business practices

So I bought a nearly $4000 digital storm computer, it was taking nearly 4 months and nothing had really progressed. There is a chip shortage so I figured it may be that. I sent them an email saying "I'm not upset, I'm just curious what's going on" as they had originally quoted builds within about 21-35 business days if I recall correctly. All of a sudden my build was completed in like 3 days. The squeaky wheel gets the grease I guess; but what if I hadn't emailed? How much longer would it have taken? That's not all though. For a company that praises itself on building the most stable overclocked gaming rigs available, I got a PC that randomly shuts down when gaming. I spent a couple of days on their forums going through troubleshooting steps, but finally decided to contact tech support. It took them 5 days to get back to me, all while I had been scouring the internet and doing some troubleshooting myself. The initial response to the tech support was actually pretty good, they used Microsoft quick assist to do things like upgrade drivers, do clean up protocols in the CMD prompt and check for corruption in the drive. We had finished for the day and it was still shutting down randomly. Everything was fine when stress tested on OCCT. But still random gaming shutdowns. I have been beginning to suspect the PSU wasn't playing well with the 3080's load demand spikes, this is a COMMON problem with certain PSUs working with the 3080/3090 which the tech support person who I won't name mentioned. Well instead of doing a swap on the PSU, which seemed like the most likely culprit, the management came down on the tech support person and said they wouldn't send out hardware (mind you this wasn't free hardware, it was going to be a swap) unless I had reinstalled my OS. By now, my PC had been with me just over two weeks, full of hard work on Skyrim and fallout modding, because that's what you do with a brand new gaming PC, and school work, I could back it up to my external hard drive, but you never really get all the modding process to transfer over. It's as if they just wanted to save a buck and cause the customer huge inconvenience. I ended up asking if I could buy my own PSU and if it was the problem, would they comp me the price of the old one. They said if they "tested" it and it was fine, they wouldn't comp me the price. Will they run the same tests to determine it's fine that they used to determine my PC was fine and wouldn't be shutting down before they "rigorously" tested it before sending it to me? I won't be shopping at digital storm ever again. I paid a huge premium for "experts" to build and overclock my PC, only for me to remove their overclocks for troubleshooting, the PC to randomly shut down all the time unless I undervolt the graphics card (it still shuts down, just less often). I could've had a better system from Corsair for $800 LESS, and they also would've gotten it to me about 3 months earlier…. Anyways, I'm not a happy digital storm customer, I'm on the verge of asking for my money back but their return policy is not great either, as they tack on a 5% if I recall correctly ($200) return fee. I've already purchased my own extra PSU to do the swap myself and see if that resolves it, I'll probably just keep their PSU and put it my girlfriends new hand me down rig from me with a 1080ti in it, might work fine there. I don't trust this company to actually comp me the price of the power supply if I send it back. The tech support person I dealt with was great, it was their management's policies that have upset me. I've dealt with much better practices in the computer industry, to include companies sending me parts in advance without forcing me to throw every bottom of the barrel inconvenient solution to a problem before they own up to it.

Desired outcome: Send me a PSU to swap to determine if this easy solution is the problem or let me do it myself before forcing me to erase my hard work by doing a OS reinstall.

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snake7971
hyde park, US
Oct 05, 2021 9:20 pm EDT

My digital storm would not turn one, sent it back and to avoid the warranty coverage they said was roach droppings on the Circuit Board there [censored] there

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4:04 pm EDT

Digital Storm My PC

I ordered my PC late December and they said it will come in at mid march. After not arriving mid march they said my PC will be shipped out in 2 weeks. After 2 weeks I call them to See if my PC was shipped turns out its going to be 3 more weeks. Every time I call them they just say its in stage 3. this has been going on for about a month now. This is ridiculous.

Desired outcome: To tell me why they are lying to me every time I ask when my PC is coming

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1:30 am EDT
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Digital Storm $2000 dollar gaming pc

My pc bluescreens multiple times a month. I haven't owned it for more than 6 months... Enough said. Regardless I was in contact with support for a while and they couldn't figure out what was causing it. They even sent me a new power supply and it still blue screens multiple times a month. When I ordered I got a monitor with it. It never came in the mail. I called support and found that they apparently removed it from my order without communicating through email or phone call. Did I really get the money back? I don't know. For real. Just stay away from digital storm. One of the worst companies you could ever go through. Their support doesn't understand company, they actually called me after having me sign a digital document to inform me that they misunderstood company policy and I would actually have to pay for the replacement part despite my lifetime warranty. Seriously stay away. I want to freak out after my experience with them i'm really hopeful that they might give me a refund but I doubt it at this point. Stay away. Nzxt is probably better. Hell cyberpower is probably more reliable! Lol. Take my word for it, the worst experience I could ever imagine.

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Is Digital Storm legit?

Our verdict: Complaints Board's review suggests Digital Storm is mostly legit with an 78% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 14% caution is advised. Before engaging with Digital Storm, reviewing user feedback and how Digital Storm addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Digital Storm. Trust, but verify.

Digital Storm earns 78% level of Trustworthiness

High Trust Suggestion: Digital Storm evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Digital Storm. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Digital Storm's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Digitalstorm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Digitalstorm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Digital Storm and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on digitalstorm.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Digital Storm's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • Digital Storm protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Digital Storm. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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4:53 pm EDT
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Digital Storm unethical behavior - bad sales practices - subpar parts

I placed my order on 8/5/19 using Digital Storm's (DS) online store for a custom built computer workstation for business use.

I was immediately billed $3, 769.00 for a computer that was estimated to have taken over two months to build. In early September, I was contacted by customer service and told they could not complete my build my computer because the components were incompatible. The issue was a Corsair liquid cooler I selected and the AMD processor. DS customer service said it could not be built and tried to sell me their brand name parts. While on the phone with customer service, I located the part # for a special bracket for them, with the understanding it was going to take an additional 10-12 days because the $9.99 bracket needed to be ordered from the manufacturer.

On 9/17/19, I was contacted by the customer service manager, Ron S, who informed me that my system shipped but it was incorrectly built, without the components I paid for. This is after it completed their 7 Stage in house final assembly, final testing, quality assurance, etc.

I informed Ron S, that I wanted the system I paid for and he agreed to get the system returned to DS, by the shipping carrier, to correct the build. I informed Ron S that I wanted the system by 10/1/19, which was more than adequate time to complete and Ron agreed with my terms.

On 9/24/19, Ron S notified me that DS was still waiting for my system to be returned by the carrier and that the part they ordered was a "non-commercially" available part that had to be ordered from the MFG in China and that it still had not arrived.
He indicated that based on the package tracking info, the computer and the $9.99 bracket would not be arriving to them until the week of 9/30/2019 and that they would not be able to meet the deadline of 10/1/19. I told Ron R that I wanted time to think the situation and would get back to him.

Shortly after our conversation and within 10 minutes of research, I located the $9.99 dollar bracket on the Corsair web-store, contacted Corsair technical support who confirmed the bracket was the correct item for my computer and confirmed it was in stock in their California distribution center and could be shipped in 1-2 days.

I contacted Ron S and the info was relayed to him. Ron S then informed me that they "DS" was told by their Corsair corporate rep that it was only available from China and that they DS should try to buy it on eBay.

REALLY? I paid $3, 769.00 for a Custom-Built computer and Digital Storm is buying components on eBay.

I told Ron S that I needed to think about the entire situation and would get back to him.

After thinking about the treatment, deception and incompetence that I experienced as a result of my order with Digital Storm, I cancelled my order.

NOTE:
I was very upset with Digital Storm's business practice of charging me the full amount for my computer system, that they need to build and would not be shipping for a minimum of 6-8 weeks.

Digital Storm credited my purchase immediately for the full amount and agreed that a "restocking fee/service charge was not going to be charged back to me because the entire issue was their fault. How nice of them. They had $3, 769.00 dollars of mine for almost two months, using it for their working capital.

My question is, how many other components is Digital Storm buying from eBay sellers, which are known to sell, used parts, re-manufactured parts, counterfeit components, stolen goods, etc.

I can personally say, "STAY FAR AWAY FROM DIGITAL STORM!"

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5:08 pm EST

Digital Storm improper testing on vanquish

Dear Digital Storm,

Whenever I get my computer back and it is working properly, I will redact this complaint. Until then, I am frustrated with the policy and testing practices you stated you take when delivering a product.

I ordered a Vanquish computer ($$$$$) and it took a long time to be delivered (basically going through all of your "rigorous" testing stages). When it finally arrived in January, we took it out of the box and it worked for a couple of days and then shut down! Would not reboot, USB key did not work. Nothing, So I am sitting on an expensive paperweight.

Spoke to a Tech support person and now I have to ship it back and wait another 4-5 weeks for someone to fix what was considered a bad motherboard, a bad RAM chip and something else. I understand motherboards go out from time to time, but I've had this computer shorter than it took you all to test it. Shouldn't you have found this error then? Also, how do you install bad RAM in a new computer? Again, you may be a great company, but I think your testing practices are poor.

So, now I am waiting to get my shipping label, so I can wait another week for it be delivered, then another 5 weeks and hope that it is fully functional when it returns.

My next question, if it is returned and still does not work, how long will it take me to get my refund?

Once I am satisfied with your product, I will resend another letter to redact all of this, but until then, I am a very unsatisfied customer.

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10:49 am EST

Digital Storm desktop and keyboard ordering delays and/or scam

I have ordered a pricey keyboard and tower from DigitalStorm.com. Everything for the first few weeks seemed to be going just fine. I received semi regular updates about my PC order's progress, including information on a delay or two. Even received one or two non automated emails it seemed. However the last time I heard from them was on Decemeber 11th, 2018. They stated the next estimated shipping date was 7-12 business days from December 11th, 2018. The problem is today is January 1st, 2019. I understand that they have holiday orders, but they should have at least given me some notifications. I have read other complaints mentioning ridiculous wait times and/or getting lost in the shuffle type stuff, which were supposedly not resolved until they voiced a lot of complaints aimed at DigitalStorm.com.

I have also made my first payment to them via Bread, their financing partners. I would be happy to pay them more if they would just send me my PC order in good shape. They are noted for taking extra time to put everything together and test it. But that should have either ended by now or I should have received an email as to why it has not finished.

For further clarification, I am supposedly at Stage 4 of their process, with Stage 6 being the last.

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Update by Matthew Drum
Jan 01, 2019 11:57 pm EST

I have had some success in talking to the guys. I have progressed through to the next stage in their process. Their customer service response has been nice so far. this might just turn out just fine.

Update by Matthew Drum
Jan 01, 2019 11:09 am EST

So I have tried and succeeded at getting on their forums but I cannot post a new topic there for some reason. I can't even talk to them apparently.

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2:56 pm EDT
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Digital Storm computer technical problems

i contacted digital storm to purchase acomputer for microsoft flight simulator x or prepared flight simulator in august 2015. i specificaly told the sales rep what i wanted the computer for and was assured that they the vanquish 3 would run the simulator program. i was concerned that flight simulator is a very complex ands demanding program which uses many add on sceneries and display panels, radios, switch, multi-display, flight instrument, fmc, etc. this requires a powerful computer which in many cases requiers overclocking and special configuring in order for the flight sim to operate corrrectly. it also requires the usb socket and drivers to be able to recognize and power the various add on devices. i was using microsoft flight simulator 2004 on an old HP pavillion which ran everthing fine including 15 usb devices using a usb 3.0 powered hub. in july 2017 i decided to go to flight sim x steam edition on the new digital storm computer. remember, this computer had been sitting idle since august of 2015, so by all account it was still a brand new computer with less than 200 hours on it. the reason being windows 10 will not run flight sim 2004 and l liked the features of flight sim 2004...anyway, in july of 2017 i made at least 10 calls to digital storm tech support because of the followig problems: usb ports will not run add on devices witout unplugging and repluging them in, even with a powered usb hub, solid state 1 tb hard drive not initialized at time of manufacture, add on scenery unable to find fsx steam on D:drive even thought it is present. the computer arrived with the fan for the ssd rattling around in the case, i contacted digital storm and a technician walked me thru installing it. i cant take it anymore, i refuse to keep calling tech support for assistance everytime i have problems with this computer. unfortunately i did not know of this website before i bought this computer for $1300 or i woul have spent a littlte more to buy an actual flight simulator form Jetline flight sim computer company, who make computers specificaly for flight simulation...i am of the opinion that this computer may not be able to handle the many demands riquired by flight simulation programs... I do want to thank Kyle and Keven at digital storm tech for the many hours and patience given trying to resolve the ongoing problems with this computer...P.S. i have 13 years experience with Microsoft flight simulator..Al Williams

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9:58 am EDT
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Digital Storm Bad Product, Bad Customer Service, Bad Company Policy, BAD Experience

Go to Better Business Bureau website to view 37 Digital Storm complaints in the past 3 years. Anyway, In August 2015 I ordered a $5000 custom-built computer online from digitalstorm.com. They hit me with a $400 shipping charge for 200 lbs. When the computer arrived, it only weighed 70 lbs. They grossly padded the shipping charge. The system finally arrived 5 weeks after ordering. It was missing a rubber pad on one of the legs, making it tipsy. I had to remove the other 3 to level it. It was also missing the dust covers on the DVI ports. Overall, a shoddy build quality. It worked for about 20 minutes before the screen went black. I noticed liquid coolant leaking inside onto the mainboard and graphics card. Before they let me talk to tech support, they insisted I text a photo of the leak. When I finally got tech support on the phone, they actually said leaks happen all the time and for me to just tighten the fittings and mop up the liquid. Not very detailed in their assistance. I felt rushed off the phone. I found which fitting was leaking myself and luckily I had the right big-sized open-end wrenches to tighten. The computer continually locked up, displayed multiple error messages, and was completely unusable right from the start. I called to request RMA return for full refund and was told I would have to pay return shipping and 15% ($400) restocking fee! I told them that's unacceptable, as their product never worked. They agreed to waive restocking fee, and they did send me a return shipping label (based on 70 lbs, not 200) but continually gave me the run-around about the refund. I had to file a chargeback dispute with my credit card. Digital Storm finally granted the refund, but THEY KEPT 15% EVEN AFTER AGREEING TO WAIVE RESTOCKING FEE. I'm still fighting for my hard-earned money back! Beware!

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8:47 am EDT

Digital Storm Defective Computer, Terrible Customer Service, Partial Refund SCAM!

Check the better business bureau website and see digital storm has had 37 complaints filed in the past 3 years! In august 2015, i ordered a custom - built computer online from digitalstorm.com. They charged me $400 for shipping based on 200 lbs. The computer only weighed 70 lbs when it arrived. They grossly padded the shipping charge. The system finally arrived 5 weeks after ordering. It was missing a rubber pad on one of the legs, making it tipsy. I had to remove the other 3 to level it. Shoddy build quality. It only worked for about 20 minutes before the screen went black. I noticed liquid coolant leaking inside onto the graphics card! Before they let me talk to tech support, they insisted i text a photo of the leak. When i finally got tech support on the phone, they said leaks happen all the time and for me to just tighten the fittings and mop up the liquid. Not helpful or detailed in their assistance. I found the leaking fitting (Luckily i had the right big - sized open - end wrenches) and tightened it myself. The computer continually displayed multiple error messages. At times would only boot into the bios saying "overclocking failed". Computer continually locked up. Error messages saying gpu fan not running. Completely unusable right from the day i received it! I called to request rma return for full refund and was told i had to pay shipping and a 15% ($400) restocking fee! I told them that was unacceptable, the product never worked from the start. They agreed to waive restocking fee, and did send a shipping label (Based on the 70 lbs!) , but continually gave me the run - around about the refund. I had to file a chargeback dispute with my credit card. Digital storm finally granted the refund, but kept 15% even after agreeing to waive the restocking fee. This is a very unethical and downright scammy company. I'm still fighting for my hard - earned money back! Beware!

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12:53 pm EDT
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Digital Storm Reviews

I have read a few complaints regarding Digital Storm. I have 2 of their PCs and have had only an issue of one that was caused by a defective graphics card. All in all Digital Storm has replaced Dell and the other large manufacturers role in serious work stations. We use them for CAD and games. Digital Storm is not perfect but they do their best and will work with you. Many issues I have heard of or see written are related to the consumer not fully understanding the issues or how to properly order their work station. I had satisfaction by contacting them via e-mail and getting customer relations manager to help me. Compared to Dell and HP these people are a breath of fresh air.

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6:27 pm EST
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Digital Storm DIGITAL STORM GAMING LAPTOP - NO TESTING - COOLING FAN - NETWORK CARD - SECONDARY HARD DRIVE

Digital Storm sold me a brand new laptop computer on Jan 2012. The laptop was never tested and has experienced multiple problems.

1. Secondary hard-drive was never formatted. Tech support had to do remote access.
2. Intel Wireless Network Card was not enabled and configured. Why would you expect the customer to do this? Tech support had to do remote access.
3. Ordered Intel network card, but computer was shipped out with Bigfoot network software, which conflicted with various programs. The Bigfoot software should never have been installed.
4. Laptop never passed any TESTING phase! Only phase passed was STAGE 1, which is payment of my credit card info. No telling what problem is next…
5. Cooling Fan never came once for 30 days while playing high-performance games, and then out of nowhere, during a Microsoft Word document the Cooling Fan comes on and stays on continuous! There are no programs running and computer is cool, but the COOLING FAN IS RUNNING AND IS VERY LOUD!

“Digital Storm’s testing advertisement: Extensively Tested –Every single computer undergoes a through 72-hour stress test to ensure that your system does not encounter any bottlenecking performance issues.”

Obviously, my laptop failed to complete the 72 hours stress test, as all of these faults would have been identified.

I also noticed the shipping was expedited, as normal build and test time did not match the arrival date to my front door. The rush to send a product to the consumer and not do the due diligence for custom built computers!

P.S. I am a repeat customer and had similar problems on my last Digital Storm laptop. I was confident that I would not have problems again with a Digital Storm computer again, but that did not happen...

Who the hell wants to buy a brand new laptop from Digital Storm and ship it from Afghanistan or Florida to California and be without a computer for 4 weeks?

DO NOT BUY A DIGITAL STORM GAMING COMPUTER! YOU WILL HAVE NOTHING BUT PROBLEMS!

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Digital Storm
Oakland, US
Sep 01, 2014 1:58 am EDT

This wowsteve character who has commented above is most likely Fara Karim, herself. This is the notoriously disgusting HR manager at Digital Storm whom I've had the pleasure of working with. This woman is a self-admitted narcassist and, I am quoting here, "I know that I'm arrogant and not going to change this". She dresses everyday in track pants and spandex top. I caught her more than once examining her cleavage to make her fake breasts hung out "just right". She has a incredibly repulsive personality to say the least. This personality disorder is coupled with a complete lack of managerial skills, tech experience (she is, if you can believe, tech support manager but does not do tech support herself) and social graces. Be warned - Digital Storm is not a good place to work.

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Digital Storm
Oakland, US
Aug 31, 2014 12:34 pm EDT

As a former employee who has since moved on, I am astonished that a company like Digital Storm remains intact. There is an incredible turnover rate - meaning they have to constantly train new people and there is very little cohesion. Fara Karim is the main reason for this: she is arrogant, unprofessional, and a self-admitted narcissist. Basically stated the following in a closed door meeting with me: "I know that I'm like this and I'll never change". She spends most days dressed in track suit pants and a disgusting spandex top that has her fakes nearly tumblng out the front. I caught her numerous times looking down at her breasts, admiring them or something. It's analogous to a man walking around checking out his package. Diagnosis: sociopath with narssasistic tendencies.

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agreeer
Fremont, US
Jan 30, 2014 1:59 am EST

Fara talks down to people. She is unprofessional and rude. It seems like the owner does whatever she wants. The company has a high employee turnover. I don't know who is having an argument on this post but it is not surprising there are people who hate Fara or this company.

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wowsteve
Fremont, US
Nov 25, 2012 5:14 pm EST
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You probably don't know what grammar means... ie: the way you write.

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hatedigitalstorm
livermore, US
Nov 25, 2012 2:52 pm EST
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Wow! Really! Hmmm at least im not a punk who thinks his s$%t dont stink! Maybe u shouldn't accuse someone that there this person before opening ur damn mouth! People have the right to be opinionated! If you dont like it then just shut the hell up! No one asked for you to say anything at all! Mind you i have a college degree before you accuse me of no education! Just because i have two kids doesn't mean i dont have a job! Dumb ###! Again i dont need to explain my self to a childish boy like you!

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wowsteve
Fremont, US
Nov 25, 2012 1:47 pm EST
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Get an education before you attack someone you don't know that has a job.

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wowsteve
Fremont, US
Nov 25, 2012 1:45 pm EST
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Your grammar is horrendous, FTY

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wowsteve
Fremont, US
Nov 25, 2012 1:44 pm EST
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You sound stupid, you know this... right ?

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wowsteve
Fremont, US
Nov 25, 2012 1:43 pm EST
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You say "this Steve guy" if you are who you say you are then you already stated you know Steve. So implying you don't know him by saying "this Steve guy" makes you look more like an idiot than previously ...

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hatedigitalstorm
livermore, US
Nov 25, 2012 11:56 am EST
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No again like I said im not Steve and if this steve guy was doing this then I would hope he would be telling the truth! Again im not him, I know who I am and I dont have to proof who I am to anyone! Im a women with two children! So think what u want to think

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4:42 pm EST
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Digital Storm Poor Customer Service

STAY AWAY FROM DIGITAL STORM!

Our company purchased a Digital Storm Computer for one of our customers last year. Spent over $4, 000 for it. We are a computer service company located on the East Coast, and our customer was obsessed with having "the ultimate" computer to run his business.

In short, we called DS for help with their rig late November of 2009. They shipped me a new fan to replace one on the water-cooling unit. Took me an hour to replace the darned thing... but that didn't fix the problem...

Shortly thereafter, we got the BSOD - seems that the O/S was corrupted and the RAID Array was broken, and their system would not read a Windows Repair DVD they had supplied.

They could not (would not) help us over the phone, so we asked to ship the computer back to DS for repair. Since my customer didn't keep the original box, DS would not allow us to ship the computer back -- so they shipped me a box from CA via Fedex Ground. It took a week for the box to show up. Then they "forgot" to send along the return Fedex Label, so it took another 3 days before Fedex showed up to pick the box up. It returned to CA via Fedex Ground (another week). All together, I've paid over $200 for "shipping", including the cost of a new "box"

Now it's been sitting in their shop for over a week, and we got an email today asking us to fill out an RMA form. That immediately told me that they haven't even tried to work on the computer yet.

I have a very irate customer that has been without his computer for over 6 weeks now...

Please - heed my advice and STAY AWAY FROM DIGITAL STORM!

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alliswell3i
Irvine, US
Jan 15, 2010 12:21 am EST

I've purchased two systems, and had buddies that bought PC's and we're all very happy with Digital Storm.

To be honest, they have a lot of systems in place/innovations like their build process, testing, process, and even packaging that sets them apart. They truly are a top-notch gaming company.

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DigitalStormOnline
Fremont, US
Jan 13, 2010 12:23 pm EST

Official Response from Digital Storm:

I am sincerely sorry for any inconveniences and deeply disheartened to read your comments.

I believe there is a big misunderstanding about the issues you are stating about Digital Storm. I will do my very best to try to clarify them:

I am perplexed about your claim that we ‘would not’ help you over the phone. After reading over our logs, both Chris and Randy have spoken with you numerous times, sent emails with helpful solutions/guides, and in addition they also have had difficulty getting a hold of you.

If we ‘would not’ help our customers, we would not have maintained an outstanding ‘A+’ rating with the BBB for over 8 years.

We did not forget to send you a return label with the new box because; FedEx policies will not allow us to send a return label with an insurance value of more than $100. For the protection of the customer, we follow their policy; and for the customer’s convenience, we request FedEx to come pick up the package at the customer’s doorstep.

In regards to the pickup delays, I reviewed the tracking # for the FedEx pickup, and it appears they made attempts to pick up the package and then their closed holiday schedule rolled in; unfortunately we have no control over this.

We cover all shipping costs within the first 30 days of delivery for all systems. We felt it would be best to have the system come back for service since it was difficult for you to install the fan and install Windows. To be fair to other paying customers, since your system had no issues for a year, we had to charge you for shipping and a new box/foam set to ensure safe transit.

Your system has not been ‘sitting at our facility for week’ it’s only been 5 working days as of today and our senior tech has been working on it the day it arrived. They have been running extensive tests which take 72-hours and our goal is to have it shipped before the end of this week. Our tech requested for you to complete the ‘RMA Form’ so he may double check and insure he didn’t leave anything else unresolved. We feel it is an important checklist to insure all itemized issues are fully resolved to the “T”.

Since your system has only been at our facility for 5 days, and the industry standard turnaround time is about 7-14 days. We are unable to simply provide you with free Overnight shipping. Reason why is that it would be unfair to other customers that have their systems sent in for service and encounter issues early on with their PC and/or with customers that have had their system at our facility for more than 5 days.

Regardless we fully understand their frustration and have appointed our best technician to spend his undivided attention on your system to insure a hasty turnaround time. In addition, as Jason the co-owner wrote to you via email, we are more than happy to meet you halfway on Overnight shipping and extend your warranty coverage for the time you have been without the PC.

Eric Grigsby
Customer Service Director
510.490.1122 Ext151

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Digital Storm Bad Sales Practices

I called Digital Storm (www.digitalstormonline.com) asking for computer recommendations, since I thought it would be easier asking an expert than spending hours shopping around. While on the phone the sales person convinced me to buy a new computer. He said he preferred that I place the order with him instead of on the Web site so he could get the commission, so I placed the order over the phone. Later that day I did more research on blogs and review sites and though I was misled about what he recommended to me, so I called to cancel the order to give me more time to research what to buy. This was less than one day after placing the order and long before the computer was scheduled to be built and shipped.

When I called to cancel, they said they had already billed my credit card and they were going to charge 4.9% to reverse the charge. At no point on the phone did I agree to these terms and conditions and I was not warned about them either. When I ordered the computer I specifically asked about their return policy and was only told about their restocking fee for returns. I have never heard of a computer store charging 4.9% to change an order. When I canceled the order I specifically said that I did not agree to pay that 4.9% fee, but they charged it anyway.

It is a shady practice to charge a card many days before a product will ship, since it is completely unnecessary. They could have easily preauthorized an amount on the card without actually billing the card. I don't think it is reasonable to charge hidden fees that no other store charges without making those fees known. I would not have placed the order if I had known about these hidden terms and conditions.

In my attempt to cancel and resolve the issue I called their customer service line over 10 times trying to reach a human, but nobody ever answers. I finally left a message and got a call back four days later. The customer service rep was unwilling to help out, so they get a bad review.

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Brendon96
Dansville, US
Nov 01, 2020 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a $2000+ dollar desktop from them. Its been less than 6 months and I've been experiencing UHEA_UNCORRECTABLE_ERROR bluescreens for the majority of my time owning the machine. Still unresolved. I recommend buying elsewhere.
I have a long list of other complaints, for example I ordered a monitor with the pc which never arrived. Upon calling support I found they had removed it from the order without emailing me or calling me because it was out of stock. Just found it strange that they never wanted to let me know that they were refunding something...
Virtualization was turned off, but random thing to not touch considering the insane amount of time it takes them to finish a computer when you compare them to NZXT. Cable management was amazing, computer never really overheats. But it will randomly bluescreen multiple times a month.
They had me try reseating my ram, then updating my bios because apparently they neglected to do that too, then finally tried sending me a new power supply which I had to pay for or send the old one back to them and pay shipping. So much for the warranty? Oh that's right, it strictly says "at our sole discretion" in the fine print.

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Richard Santiago
, US
Sep 18, 2019 5:13 pm EDT

Thank you, was going to spend over 2 grand on a laptop from this company. I will not now, lousy computers and lousy costumer reviews. The price for the computer was too good to be true. So will take my business elsewhere.

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Jeffrey Helm
, US
Mar 04, 2018 1:50 am EST

Wow, I was about to drop 4, 100+ on a threadripper PC until I read this. Definitely going to shop elsewhere now. Thank you guys!

So sorry to read all the bad things that happened to y'all.

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JSchwan
, US
Aug 03, 2016 8:30 pm EDT

This is no way to treat customers. Also, the credit card should not be billed until the order has shipped. That would cut down on a lot of customers complaining about the 4.9 % charge.

You lost my business over reading this.

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Timothy Meade
, US
Jan 20, 2016 12:46 pm EST

I had the worst experience with digitalstorm ever in my life. I read an inflated and completely biased review by PcGamer magazine, not sure why they lie to help bad computer company's make a sale I digress . I made the purchase on 2 January 16 and on the 5th of January I was kind of wondering when it would ship, since I hadn't got an e-mail or anything. I called and got the customer service witch of the west. She was rude, mean, and nasty from the get go. I laughed if off and simply said I didn't like her attitude and the way she was treating me and that I would be canceling my order. She said fine, like they had plenty of other fish on the hook, so what. I asked when I would receive my money and she replied 2-5 days. On the 11th I filed a complaint and got a call from Yadao, the kabuki of lies. He said that I would have my money back that day. On the 15th I called and was again told I would have my money today. On the 17th the girl said, you guessed it, I would get my money back today. On the 19th I called and talked to scott, he must have taken rude lessons from the other employees because he never asked for my account number or anything he just said I would get my money back today. I pointed out this wasn't possible because he didn't know who I was, he refused to get a supervisor and even said he wasn't allow, it was company policy and hung up. I called back and got scott again, he said I'm going to put you on hold put you will never talk to a superviser laughed and hung up.

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Omalley
, US
Dec 06, 2015 10:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been looking at these gaming desktops for quite a while and finally decided to buy one today, but decided to look at reviews. Thank you everyone, I think you probably just saved me $2500.00 worth of headaches. I will look elsewhere after reading these reviews!

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Karyn67
, US
Nov 30, 2015 1:35 pm EST

Wow, I was going to purchase a PC for my son for Christmas from this company, but now I think I'll keep looking...thanks for all the insight.

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GruffHobgoblin2
, US
Nov 19, 2015 5:21 pm EST

I ordered a PC one month ago and had only gotten one email from them telling me how long it would take them to build it. I called them and they told me that they never even started building my computer because they were backordered and didn't have my case and that they wouldn't have it for another six weeks. On top of all of they they never told me any of this was going on until i called. I would never shop from them again.

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cadman777
Palm Harbor, US
Feb 20, 2015 9:17 am EST

Same thing here. DS built my computer and the motherboard had problems since day-1. Their tech was worse than poor, and the only one who could solve any problems was the chief tech guy, Mike. However, when my motherboard (or power supply) finally bit the dust, DS quit working w/me towards resolution after troubleshooting concluded. Basically, they told me to fix it myself, and buy the new components myself, even though they were under Warranty. Talk about leaving you high-and-dry?

Now, I need my computer for work, but don't have it. They won't clarify their Warrant responsibilities, although I requested them to, so we can arrive at who-does-what to resolve my down-time. Nothing like "bad business" due to negligence and fraud. When they sold this computer to me they promised they were the experts, and knew what components to use and would pick reliable, high-end components. This computer cost me over $2k. I expressly told them the primary reason I was hiring them to build my computer was to circumvent the down-time problems I experienced with Dell. They assured me I would not have any problems, and my computer would be top-notch.

Now, I'm stuck to figure this out myself, and to resolve the problem using my own money.

Anybody want to organize our complaints so we can file a class action law suit against these wrong-doers?

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PS Walker
Houston, US
May 02, 2014 12:44 pm EDT

Went through the order from Hades with them. Ordered it (this is supposedly a fully tested system and it showed up not working). I used to work for Compaq and I figured out what was wrong and fixed it before Tech Support got back to me. This is a liquid cooled gaming machine, I start getting Blue Screens we go through all of the information it is the RAM (every time they send you a part to replace your defective part they put a hold on your credit card, even though it is their fault), the RAM I got was not the same name brand that came with the machine and we went back and forth on it. The Blue Screen continues they say it is the Vid Card and send me a new one with half of the Vid RAM as the one I sent them, I had to buy an upgraded card now to get back to where it was. Blue Screens continue and finally we figure it out the cooling system pump is out and it it overheating has been from the start, it has been back to them once already and they didn't figure it out. So I have to buy packaging and send it back to them with an agreement that they replace everything in it, I have that in writing, they did not do what they promised and the machine comes back with additional issues (heck they didn't even load the drivers so they didn't test the new pump or Hard Drive (Hard Drive was fried by heat issues).

I put in complaints with the BBB and the AG, they called me back up and in return for me dropping everything they will give me a refund. Which turned out to be another lie in order to get the BBB to not drop their rating. The BBB sent me an email stating that it was resolved and when I called them and showed them the emails where Digital Storm had once again backed out of their promises the BBB said they could do nothing after offering me mediation which I had agreed to.

Run away from these people like the plague, after about 15 hours of work on my own I have fixed all of the issues (fingers crossed) bad work on the tubing allowing a leak when the pump came on which shorted the pump and fixed the leak while drying it out, another issue they didn't find. I have reworked the wiring harness and gotten with the fan guys and figured out that they cross wired quite a few things. So their web site stating they bench test everything do not believe it, they are buy and plug in bums.

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Digital Storm Outstanding company!

Outstanding company! I was looking to replace my original Dell XPS to be able to run the new games at max FPS. I primarily run flight simulators that are challenging for most computers "out of the box, " so I decided to look into building my own, or having one built by one of the many companies that provide this service.

I researched the specs I wanted/needed first, then went online to places like Newegg to find out what I was looking at WRT price. This gave me a ballpark figure that I could use for comparison between companies, considering only cost of parts so that I was comparing apples to apples, so-to-speak.

After about a month, I began researching companies to build my new machine. I was surprised at how many there were, but after eliminating the standard "resellers, " I narrowed it down to 6 companies that were primarily PC builders for the gaming community.

Out of the six companies I looked hard at, Digital Storm was in the middle of the pack when I only considered price. When I factored in reliability, and customer satisfaction/ratings, however, DS was the superior by a wide margin. I found two other companies that had cheaper prices and almost made the mistake of ordering from the cheapest. This company (unnamed here) was the most advertised in the PC and Gamer magazines and had a very good website. However, when I looked at the customer reviews (easy Google search), I was not impressed. In fact, it seemed I would get my machine cheaper, but run the risk of a 50% chance that it would be delivered with uninstalled, or loose parts hanging out, and be faced with an unresponsive service department. I dodged a bullet here.

The other company seemed OK in the customer reviews, and was a slight bit cheaper than DS, but when I called and talked to the rep there about the specs I wanted, I was not impressed with his knowledge base. I seemed to know more about building computers than he did, and I have never built one! Not a reassuring experience.

Finally I decided on Digital Storm, primarily due to the customer service and great ratings from satisfied customers.

My experience so far has been nothing but outstanding. From the moment I contacted DS with my initial inquiry to present, communications with sales and support has been constant and positive.

They promptly answer all emails, return all phonecalls, and even do fallow-up calls to ensure service was satisfactory.

i cannot say enough about the machine. It is awsome! Not only was it done on time and built rock-solid (very neat and clean with no missing or loose screws), the professional packaging material they used ensured that it arrived w/o a scratch!

The service reps I have talked to could not be friendlier or more down-to-earth. They gave me their best advise on important decisions like which graphics card (ATI or Nvidia), water cooling vs air cooling and HD configurations (RAID or no RAID), often recommending the less expensive solution to get the most bang for the buck. I never had the sense that I was talking to a company more concerned with profit that the customer satisfaction.

If DS continues to place emphasis on quality products and customer service, they will continue to get my business as well as many other satisfied customers. I enthusiasically endorse Digital Storm to my friends looking for a new computer. These guys are the real deal.

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GkarB5
, US
Sep 16, 2009 4:36 pm EDT

I'm thinking about buying a new PC from Digital Storm but am nervous because I don't know much about them. Are you still satisfied with your purchase? Would you still recommend them?

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Contact Digital Storm customer service

Phone numbers

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Website

www.digitalstorm.com

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