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DiGi Telecommunications
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1.2 472 Reviews

DiGi Telecommunications Complaints Summary

19 Resolved
453 Unresolved
Our verdict: If considering services from DiGi Telecommunications with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DiGi Telecommunications reviews & complaints 472

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Newest DiGi Telecommunications reviews & complaints

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10:04 pm EDT
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DiGi Telecommunications extremely poor and bad connection

I always facing poor connection from Digi recently between these few months from June 2016 to present; August 2016 although Digi kept upgrading. I don't really know what upgrades they have done if the line is going worst and worst. Everytime I need to call my husband also a Digi user, I will get operator saying "The person you call is unavailable" ! I have confirm that the person I called never turn off their mobile. Is very disappointing and frustrating especially I have been using Digi since my first phone line. Imagine if it's emergency and we cannot reach the person because of Digi poor connection!

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Fennie
, MY
Oct 23, 2016 11:45 pm EDT

Im been migrate from Celcom to Digi after a few years using the Celcom network..The reason i migrate is, Rm80 per month for 20gb internet.I made a sign up at Digi Centre at Ipoh Parade Ipoh Perak at October 21, 2016 .Day after my digi line was activated and i found the my house no network >But during i sign up digi, the staff very confident telling me that my house can get 3G or 4G .So, i make up my mind to call the digi customer service at 4pm something on Saturday, October 22, 2016.And they promised me that my complaint was send to technical and ask me to wait the call from them within 24 hours.I ask them to contact me ASAp since i need to monitoring my incoming email from my house since it was a weekend and i'm not coming to my office.After a few hours, again at night time same day i call digi centre again to asking the follow up.same answer were given..ask me to waiting the technical call.Yesterday, October 23, 2016 (Sunday), since im still awaiting the response from digi, i make up my mind again to back to celcom network.But before that, i went to Digi Centre Ipoh Parade to inquiry..But, what i have get>>the very rude staff - girl, unprofessional and arrogant there telling me my payment are NON REFUNDABLE since my digi line already activated..but, during my sign up time, the staff (boy) there telling me my payment are refundable..So im trying to explained to them that i dont have connection at my home since the time my digi line activated..But, with bad manner they just ignored me and again i need to call digi customer services..What my attention here is, DIGI CORPORATION are well-known but why need to hired the unprofessional staff? Cant assist the inquiries of customer. ...
Im aslo asking my refund because i wont waste my Rm84.80 for the rubbish things...My solution is, if anyone get cheated like me, just do complaint at TRIBUNAL PENGGUNA..give some lesson for them...we are using the services and have to pay..NOT FREE..

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8:37 pm EDT

DiGi Telecommunications unidentified 3rd party charges

I had lodged my complaints on 17/07/2016, 20:51 and received call on 18/07/2016, 12:23pm said it is under investigate will give us a reply as soon as possible. And yet you leave us no reply like nothing happen?

Is this the service you used to keep your customer?
I am still been charged by your so called "legally registered company". I been charged for months without any notice, what are you doing?
Being silence further and continue charge?

I want it be solve in this week and contact me immediately. You can find the details with your complaints records.

Account No. :[protected]
Tax Invoice No. :[protected] & [protected]

Mobile Services
Date Time Service Description Amount(RM)
21/05/2016 12:56:30 DOB for Mobi pay 5.98
28/05/2016 13:19:39 DOB for Mobi pay 5.98
16/06/2016 15:09:14 DOB for Mobi pay 5.98
16/06/2016 15:14:44 DOB for Mobi pay 5.98
18/06/2016 12:17:18 DOB for Mobi pay 5.98
25/06/2016 12:19:10 DOB for Mobi pay 5.98
02/07/2016 12:34:13 DOB for Mobi pay 5.98
09/07/2016 12:18:15 DOB for Mobi pay 5.98
Total of RM47.84.

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ELvINChai
, MY
Aug 27, 2016 3:09 am EDT

Please help me to check and cancelled unidentifiable 3rd party charges.TQ

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2:00 am EDT
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DiGi Telecommunications digi queensbay, mall penang registered wrong plan for me

Lately, I help my wife to switch her Digi RM30 to Digi plan 68. I told the Digi Worker that I want the unlimited plan with 3 Gb data plan. After 2 months, I found my wife phone bill charges is so abnormal. I check with Penang Digi Center, Pulau Tikus. Giap, the representative told me that Digi Queenbay Mall worker help me to registered under another plan which is also RM 68 but with only 125 min voice call and 5 GB data plan. When my wife call more than the 125 min, the bill started charged into my wife account. The plan that I signed really shown RM 68. However, the Digi Queenbay Mall registered me the other package. Therefore, I found my bill charged with additional more than RM 100.

First question I want to ask, who is going to bear the additional cost that caused by Digi Queenbay Mall worker.
Secondly question, why Giap, Digi Penang Center had never called me.

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Update by kpyeoh
Aug 19, 2016 7:01 am EDT

Hi, in fact u can send your e-complaint to CMCM and CFM. TQ.

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MaxSusan
, US
Sep 30, 2016 4:02 am EDT
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I face very poor after sales service at DIGI Queensbay mall as well. I visited DIGI Queensbay mall at 2nd Aug 2016 to ask for a changed plan on my broadband. They help me for online registration and provide me a new sim card. I pay for the upfront fees, handset fees with total RM 126.00
Then i ask, shall i pay for the balance amount of my previous broadband used data? DIGI sales person just reply me: "NO need, the balance amount will appear on your online bill. You may just pay online. Remember, don't use your old sim card, just use new one will do." I follow and access internet with new DIGI sim card.
On 21st Aug 2016, i received a monthly charged on my previous broadband account (as my cut off for existing broadband is on 21st each month). i pay for it and it should be the last bill as DIGI Queensbay mall sales person mentioned. However, i received another notification on 21st Sept 2016 for my existing DIGI broadband bill. I go back to the DIGI Queensbay mall for further information and they just ask me anything regarding termination should refer back to DIGI CENTER. I have been push away and with no choice, i went to DIGI CENTER at ONE PRECINCT. DIGI CENTER ONE PRECINCT told me : " DIGI Queensbay mall is a dealer and they have no right on termination. I have to pay for the bill since no termination action being taken when i sign up the new broadband plan."
The issue is, DIGI Queensbay mall DOES NOT ASK me go to DIGI CENTER for termination immediately OR the next day after they helps me sign up for new DIGI broadband plan as i'm asking for a CHANGE PLAN and NOT ask for a new plan registration!
Now, with no choice, i have to pay for ALL 2 months existing broadband charges WITH NO WAIVER JUST BECAUSE OF DIGI QUEENSBAY MALL SALES PERSON WRONG ADVISORY.

THE AFTER SALES SERVICE IS TOTALLY TERRIBLE AND UNACCEPTABLE. Appreciate DIGI CENTER could take immediate action on UNQUALIFIED DIGI DEALER as well as bring an alert message to all DIGI customers on the DIFFERENT of DIGI Dealer and DIGI Center.

Since the AFTER SALES SERVICE provided from DIGI Dealer and DIGI center is totally different, suggested there shall be a different product or price being sales on DIGI CENTER and DIGI DEALER to bring an alert message to all DIGI customers.
Thank you

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Sally0202
, MY
Aug 16, 2016 1:54 am EDT

They did the same trouble on me. The representative gave me very poor service. Registered wrong package and no more after sales service. After i made a complaint in Seberang Jaya center, all remain the same. I will never use Digi in future.

Prosline Resources, A-G-8, Jalan Todak 4, Kompleks Sunway, Seberang Jaya. Eva Loo Yee Wah (the representative attended me). After i sign the contract, i can't find her anymore.

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9:48 am EDT

DiGi Telecommunications staff spoiled my phone

21/7/2016
Queensbay Digi Store Express
I went to go get my nano sim changed to a micro sim, the staff put my sim card in an outline for micro sim which was cut out from another sim card. He put it in but it could not be detected and failed to get it out so he forced it out and broke the coils which detects the sim card. Staff were rude and service was bad and inefficient. Took so long to attend to me and ended up damaging my phone and told me he could not change my sim card for me because needed owner to come and change himself when they initially asked for the photocopy of the IC and I gave it to them. They waste my time driving all the way there and spoiled my phone in the process, did not get anything good out of it. Just rude, bad service for which I have to spend money on repairing my phone. I expect the staff to repair or cover for the damage he caused for my phone.

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6:32 pm EDT

DiGi Telecommunications unreliable/interrupted digi broadband service

Unable to access internet due to bad line from 24/06/16 to 26/06/16. As such I was unable:
1. To check/reply my emails;
2. To pay supplier via online banking/check payment online;
3. To monitor certain transaction which caused me lost some monetary worth of credits.

Place: telupid, sabah.

Plan: digi smart plan 75v since 29/02/16 with the number [protected].

Resolutions seek:
1. Explanation of bad connection on the dates mentioned;
2. Suggestion of recompense on monetary worth loss;
3. Pledge to improve internet service; and
4. Advance announcement on future disruption.

Chua

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8:34 pm EDT
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DiGi Telecommunications unauthorized sim replacement

I made a report to digi malaysia, on how can a 3rd party get my sim card replaced by using a photocopy identity card. It happened not once but twice in less than 5 weeks and the 2nd time it happened after I lodged a report.

How can this happen and why digi malaysia has not reverted to my complain yet ? Where digi's response and update on the findings. Why is it taking too long.

My report no : dig006nfv7oz

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11:24 am EDT

DiGi Telecommunications wifi service

I started using digi broadband wifi a few months ago as i want to try out digi services after being maxis customer for over 10 years. This morning i made payment through internet. Over due for thred days and my wifi got barred. Two mths ago, one day overdue ie after 12am morn, got barred also. It is very bad that digi system automatically barr thd customers services without due allowances given like 3 days etc. I was thinking of switching to digi for my phone line but now have to think twice as digi is so bad to customers. Imagine phone got barred it just 1 min late overdue and cannot even make emergency call etc. Worst than maxis

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7:41 am EDT

DiGi Telecommunications internet 1gb for myr 249

I have subscribe my digi phone being a long term digi customer who have been subscribed 2 family line for more than 10 years and have never fail to pay my bill so far, I received my family member who owned one of the subline indicating a sms with charges of myr249 after lightly browse on internet through mobile as of 05 april 2016. I called up helpdesk on 06 april, was informed 1 one my subline has not been subscribe to postpaid plan and I was charged on myr249 every month on maximum internet usage.

2 things have been missed out when I walk in digi center in the past,

1) subscribe to minimum internet data plan for my 2 subline on myr28 with 500mb I could not recall the date but it was around the time when I subscribe on asus mobile plan, one of my subline have not been converted without my knowledge cost me on paying out myr249 for 1gb internet usage on internet!

2) my request to have all 3 phone billing to ebill have not been appropriately handled. No paper billing was given in between.

I would like to bring this up as a consumer perspective who have holding digi plan for long time years back, having a 1gb internet usage by paying myr249 for a customer who may not familiar with mobile internet usage have been such a pain! From a consumer perspective, do you think if is rational for a consumer to pay myr249 for 1gb internet usage or choose to subscribe a mobile postpaid plan with less then myr70 in current market price?

And this is not the first miss out experience with recent years of consumer behaviour changes who have moved to mobile data plan usage. Please be reminded, there are still many traditional consumer out there who have been using existing phone number but didn't get their number direct converted to internet postpaid plan.

Getting a phone call complain to digi helpdesk center does not help to resolve this issue, whereby there is no leadership taking appropriate action to investigate on this matter.

I hope there will be an action and a solution given on this matter.

Regards,
An unhappy digi customer

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Update by llccc
Apr 25, 2016 4:45 am EDT

As a long term customer for Digi for more than 9 years, sadly to say one of my subline has not been converted to Digi Postpaid when i walked in to Digi Center for the plan changes on all my 2 sublines. Another miss out was my eBill has been missed out on 2 of my sublines too.

I was charged for 1 time internet usage of RM249 (for 1 month) for months.
After 2 hours long waiting on the solutions with Digi Center, digi could only partially handled part of my refund request.

Here i would like to urge for your review on Digi Internet Product, that among all the non-IT literate or loyal customer who have used Digi line before the mobile/Data plan release in market as you might be charged for RM249 per month even if is just 1 time simple browsing!

As comparing with current data plan packages, do you think a rational consumer will continue to surf internet by paying RM249 per month (max 1 GB) for months?

Regards,
An unhappy long term Digi Customer

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钟惠薇
, US
Jul 18, 2016 6:15 pm EDT

I had the same experience too.

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5:52 am EST

DiGi Telecommunications daily rm3

I subscribed for this deal out desperation only for few days of usage. Digi will send me a sms informing that rm3 has been deducted for the internet subscription daily at midnight. What I feel deceiving is that, why is there not a number included in that sms for unsubscribing?

I believe for user friendliness digi should provide the number for us to unsubscribe for the customers convenience and knowledge. I hope digi will make the necessary changes and not use this kind of tricks to make profit.

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8:45 am EST

DiGi Telecommunications harassment and gambling messages from unknown private numbers received

I have been receiving various of messages (SMS) regarding illegal gambling and casinos since the day I signed up with Digi services. At first, I thought they would be some kind of mistakes but they are getting worst recently. They are from local private numbers ([protected] and [protected]). These senders of the messages have been harassing me to endless and it has greatly affected my live. I am sure that there has been someone sold my private number to the syndicate without my consent, since I have been very careful in giving away my number. I am a law student and I know what is the consequent of giving my number to the wrong parties. Thus, I hope Digi can help to stop the harassment from the unknown and aid me in upholding my right and peace as your loyal consumer. Thank you.

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10:42 pm EST

DiGi Telecommunications rude and poor customer service

On 30/ 12/2015, 12.19 pm I called Digi Telecommunication Sdn Bhd (03 [protected]) to ask if the company offer an internship program. but the chinese lady who i was talking to was so rude. she didn't give me the details that i want and when i ask her about the Internship program and and the person in charge of the internship program, she answered me with rude intonation. when i ask her to repeat what she was saying (because she was talking too fast) she replied it rudely. I am so disappointed with digi service. i may be an undergraduate student looking for internship place but regardless who i am, the staffs need to know their ethics and treat everyone that call on their line with respect and ethical. please remind your staffs to treat your customer or whoever calling on the line with right manners. thank you

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sajit88
, MY
Jan 29, 2016 1:59 am EST
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hello,
please make complaint through email,

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5:49 pm EST

DiGi Telecommunications poor internet & network

Please improve digi internet & network at desa palma area.its like impossible for me to connect with digi internet if i was at desa palma & inti college nilai area, please do something about it, my friend couldnt evean reach me if i was at desa palma apartment.it was a poor network of digi here.

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9:46 am EDT

DiGi Telecommunications line coverage

I'm Nur Farhana Binti Md Sukri from Bandar Sri Damansara. I've been use line Digi prepaid about for 2 or 3 years as I remember. As I lived in Bandar Sri Damansara, I have found that the Digi line coverage for making calls, text and internet is very poor. I am so hoping that Digi teams can improve the coverage as soon as possible. Its very effecting me because I still have to spend my money for using Digi line but the coverage not satisfied me. Thanks.

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Prabu2203
, MY
Dec 01, 2015 1:16 am EST

Hi digi, i'm prabu from penang. I'm staying at taman mesra butterworth. At my place digi network courage very poor since few years ago. As i know so many people using digi and suffer with poor digi courage. Please take my feedback and improve digi courage. Thank in advance

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10:08 pm EST
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DiGi Telecommunications poor customer service

Order date 13/01/2014 11:46
Order no. [protected]
Order status partially shipped
Order total amount myr 50.00
Shipment date 13/01/2014
Shipment status delivered

Shipment tracking code (No tracking code)
Purchased items
Advance payment for broadband 4gb
Broadband 4gb (3g/4g)
Msisdn

I'm ordered a 3g broadband service and the package included a free modem, but when I received the parcel just have a sim card. I did report to digi customer service at 16/1/2014, but they just asked me to wait for this 2 working days to replace a modem to me. But I have'nt receive until today, so how to settle for this or anyone can give me a answer?

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9:42 pm EDT
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DiGi Telecommunications non-existent customer service

I was previously a digi subscriber up till December 2012. I have been receiving calls from Digi's outsource number [protected] regarding an outstanding bill recently. I have switched to celcom since December 2012 and the call on outstanding bill came 7 months later in July 2013 without even a hardcopy statement being sent in the whole period of 7 months! Nevertheless, I had gone to the digi centre in Satok Kuching to verify and paid it off on 5th July 2013. A letter of release was also issued confirming my payment of the last outstanding bill. Today I received another call from the same outsource insisting that I have not paid because it DOES NOT SHOW UP IN THE SYSTEM. I also took the following actions:

1. I asked her to verify with the digi centre in Satok. All I got was an sms message again saying I have outstanding amount.

2. I tried going online to the digi website. No place for lodging complaints or feedback or even to talk to a customer service person. Obviously I also cannot log in to the OCS anymore as I have switched to celcom.

3. I tried calling your digi help line [protected]. There are 4 options. Option 1 - If I am still a customer (I am not!), option 2 - broadband issues, Option 3 - Pin code for blocked lines, Option 4 - digi's other exciting packages and services. NONE OF THE ABOVE enables me to bring up my concern or talk to a customer service person.

4. I called [protected], the number stated on my release letter. They told me I have to call digi customer centre at [protected] and they could not help me because they cannot check.

So, WHERE CAN I GET MY ISSUE RESOLVED? If this is how digi avoids their customers by being vague and not clear about where customers can actually get help, it is indeed a far cry from excellent service. I would also like to point out that the customer should not be penalized for Digi's system not being updated and the outsource team or at least Digi's internal processes for handling such cases should be robust and resourceful enough to be able to check among the digi centres where payment was indicated to be made - without having the customer to tell the staff how they can go about checking! It's frustrating trying to get help to resolve the issue when one is telling me it does not show up on the system, customer service for such enquiries are practically non-existent and the customer just get passed around in circles!

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AnuarMdnor
, MY
Sep 26, 2016 7:03 am EDT

My wife has lost handphone after my car is broken down by criminals, reports on the digi been made to prevent online abuse at September 11, 2016. Due to the holiday feast the next day and 2, 3 busy to manage windscreen broken and failed to get it, both sim cards were made on september 22. However disappointing my wife's mobile phone number has been lost or terminated by the digi without notice and without warning. I have no experience of this kind are very disappointed because the numbers that have been used for many fizzled and the numbers that are not claimed within 5 days will be confiscated. Very disappointing ... Good exchange to other companies. ( bye-bye [protected] )

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DaoQi
, MY
May 18, 2014 11:03 am EDT

Internet connection is so damn bad! I've been using digi as my telco for almost 10 years already and this is the first i just couldn't accept the bad connection. My video was pause and I can only hear voices, what nonsense is that? It's totally unacceptable. It's in the middle of city and at non peak hour. Nonsense! Fix it fast or else I'll switch to other telco. You choose

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R.Won
, MY
Jul 18, 2013 9:41 pm EDT

Digi's services are getting worst instead of better. And ALL THEY THINK is how to cheats your $.
They can give you the reason of their charges is "Because you did not ask". As a customer, no matter how patient you are, you will feel that this is not the RIGHT WAY to talk to your clients!
And it's so funny that they made a fool out of themselves by sending you a feedback SMS asking "How likely will you recommend Digi to others" after you have called them... and my HONEST FEEDBACK would be NEVER!

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R.Won
, MY
Jul 18, 2013 9:33 pm EDT

Digi says they always want to improve BUT they do not get anywhere with this kind of lousy services and unhelpful staffs... And it's so funny that they made a fool out of themselves by even bother to send you an SMS asking you how likely will you introduce "Digi Services/Line" to others after any call... I can say "NEVER"!

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1:59 pm EDT
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DiGi Telecommunications digi's many hidden charges

Digi is highly unethical, it never fails to raise my blood pressure each time I'm back in Malaysia.
1. Spams me with nonstop commercials daily and nightly when I sleep!
2. Helpline is filled with hidden commercials, operator press #1, then -commercial- service press 2 -commercial-
bla bla till finally operator on 4th or 5th try. Wow..
3. Promotions filled with hidden traps" free 100mb internet for 2 days! I used it, it charged me RM8 instead, due
to over quota... oh duh, I wasn't informed of that! To unsubscribe press 126 1 1 1 1 or sth, I did, it SUBSCRIBED
a $3 net instead! And subject to autorenewal! Wow...
4. Thought fine, so I disable autorenewal on my old card, OH DISABLED, due to expired, pls topup. Fine.. topping up RM30
for a months net... it auto renews RM3 immediately! whether I like it or not!Therefore I'm left with RM27, unable to subscribe to RM30.
When Called helpline this was their reply:
"If I "I'm sorry sir, we cannot refund, if I help, I will be penalised!" so Digi is so anal about helping customers? The customer
didn't give a hoot in paying RM30, but Digi will penalise its workers for refunding an AUTORENEWAL the customer doesn't NEED? Told the customer
svc person I never ask for autorenewal and I haven't even used it yet, can I at least get a refund? "I"m sorry sir, we cannot refund you on
something you've agreed upon". Have I agreed for it to be autorenewed or Digi simple forced it onto customers throats?!?!
Nvm, I transfer RM3 to my $27 account making it $30... it DEDUCTS 70cents from it making it 2.30! And further deduct 0.30 to the receiver account wow!
Again Digi eat my $1 just for transferring $3! And ended up not $30, so I did it for 2nd time, thus losing RM2 on the fly only made my account $30 thus enabling the $30/mth 3g 600mb. What is 600mb? Just a few youtube movies! 1-2days usage! then it restricts my speed to 62K or somethingbut it's actually highly volatile and unstable from 0.1k-6k only! Keep spamming sms to me asking me to pay more surf more. I can hardly browse pics, it's not even running on 60k, they purposely made it difficult for users, as to subscribe more $$$ to them again and again. All in all I've always wasted tons of $ on Digi, keep digging and digging and customer service is useless, Digi don't give a HOOT on cheating customers and I can vouch on that! No more digi for me but I do sincerely hope they get penalized by an honest government body someday.

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Azharimohd
, MY
Mar 03, 2016 9:36 am EST

Plss help me.. I need my refund bcause before this i hav reload rm30 and buy the internet package rm30 for one month.. But after 2week on 3rd march 2016 my credit goin to 0 without any reason.. Then all the internet package n free calling service to buddy is terminated..so i decide to topup rm5 at the night 3rd march 2016 in the same day.. Then i check back my couta internet and still active.. when i turn on my data suddenly my credit going to 0 back in few second.. I fill so disspointed.. Plss dear digi i need my refund.. This is my number ([protected])

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10:34 am EST
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DiGi Telecommunications unfair service

I feel utterly cheated by Digi again and again! My SIM is low in credit, I transfered $5 over, spoke to my friend for $0.80 cents, but my balance now is only $0.90 cents! Why? because Digi auto renew my daily internet, which I don't need! And it's 11.30pm now, means only 30mins of usage, if I ever use it at all. They should abolish the lame Autorenewal thing, it's discriminating, and people obviously don't need that! What's more yesterday 15th/1/2003 Digi's 2g and 3g was down halfday and greatly inconvenienced me! What’s worst, my last 30mins of usage, as of now, I get disconnected like 6 times from the net already. Wow…. Never been so dissatisfied with a lame provider. It's unfair when the user clearly subscribe for 1 day data, Digi auto renews it, whether one is aware or not, until the amount reach below the subscription rate! Like me was caught unaware and paid $3 for nothing!1
DAM CHEATER!

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8:54 pm EDT
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DiGi Telecommunications digi line bad

constantly gone to make complaints at the counters set up and they said that they will take note and do the necessary to improve, but just too bad that up til now, it is still so ### and in fact it is even worse than before. i always see that the signal is full or at least half, but i cant receive and make calls out. so all i have to do is restart my fone and the connection is back. but this is not gonna work if i have to restart it as often as once every hour! what nonsense is this? i have been using digi all my life and the line is even better when i was back in my hometown in miri. it is definitely not the problem with my fone bcoz i have changed three fones and the problem still persist. how can digi's slogan be "always the smarter choice" when you have so much of issues with the conenction. out of 10 of my friends 9 of them share the same problems.

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Suhailah Abdullah
, US
Apr 25, 2016 4:29 am EDT

Im using digi around 6-7 years since i got my 1st phone.. but lately, i got poor line coverage. Uneasy to make phone call, receive message or make transaction and receive TAC nomber.. i have to wait until 30 minuets to receive message or TAC nomber.. hopefuly digi will make solution for this problem.. but, i still love digi easy plan.. :) tq

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Reviewer50402
,
Oct 13, 2015 2:43 am EDT

The data connection in Sintok, kedah area become slower and slower each month, please take any action immediately.

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no more digi
, MY
Dec 30, 2012 10:01 am EST

Weird call none stop for months after complaint to digi, [protected], [protected], [protected], even ask them the answer all the same "dont know“, but im using mr number easily block the call and sms. how digi protect the customer personal data?

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manic spider
, MY
Aug 01, 2012 11:40 pm EDT

dulu okey je...tapi sekarang ni dah macam tak boleh pakai...skg ni sngt slowww...sama je macam celcom.saya cadangkan supaya perbaiki balik apa yg ada sekarang ni supaya tak menyusahkan pengguna yg lain.jangan nak kira untung je...tapi pelanggan tak puas hati.PERBAIKI balik...setan betul lahhh.., , , >!

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henryncc
, MY
Dec 05, 2014 11:25 pm EST

always no service here Sandakan even digi centre also line down cannot pay bill!

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Latha chandran
, MY
Aug 26, 2013 8:31 pm EDT

Bad line here

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0102664709
, MY
Aug 15, 2013 12:09 pm EDT

Digi always line problems so bad and angry...please do anything.in portdickson.

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madhu reddy
, IN
Jan 06, 2013 9:39 pm EST

their is no sound in vh1 and its happening from last 10days and spark channel is not playing and their is showing the signal strenth ...if you people dont have dare to maintain the services better to close it...its use if you people dont give satisfaction to customers.

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1:13 am EDT
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DiGi Telecommunications bad attitude

i've terminated my contract with digi on last march and switch to another service provider, and before that i clear my bill and all that. On September 29 9:16 AM, there was a malay lady name Shikin from digi customer centre, called and said that i have still rm11.08 of outstanding bill and asked me to clear it ASAP. I felt cheated why should i pay since i clear the bill already, how can i remember the exact figure that i paid. If i am and why they have to drag almost six months to inform somebody that they actually still have the outstanding amount. SO, i decided not to pay and wanted to wait they called me up again. last saturday, the same malay lady called me up again, i asked her to explain to me regarding the outstanding bill issue and wat took them so long to inform me. The way that she spokes to me were so rude and hang my phone when i was talking to her on the half way. WTH! HEY SHIKIN, IF YOU DONT LIKE UR JOB, PLS QUIT ! INI BUKAN U BAPA PUNYA COMPANY, IM AINT UR SLAVE! IF U WAN TO YELL OR SCREAM, GO HAVE 7 KIDS, SO U CAN YELL DIFFERENT PEOPLE 7 DAYS A WEEK.

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4:28 am EDT
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DiGi Telecommunications robbing customer in the living daylight

Robbed in the broad daylight by DIGI.

I recently went to Medan, and I called up the DIGI hotline, wanting to know if my roaming was activated, and how much was the charges if I switched on my 3G. I was advised that if I selected Indosat network, its only RM38 a day. I called up twice after that to ensure the information I received was correct, and since I received consistent information, I was glad. Upon reaching Medan, I was asked to select a network- there was a popup on my iPhone screen, and I specifically selected Indosat. My stay in Medan was for 4 days and 3 nights and upon returning to Malaysia I decided to check what is my outstanding to make payment.
To my horror, my outstanding showed RM 1, 891.35, it was really a shock of my life. I immediately called in to dispute the bill, and I was informed, it seems if my Indosat network signal was low, it will auto roaming by itself, and select the strongest signal. I informed them that it is no fault of mine if you auto roam and chose a network without my consent. I didn’t authorize it. The service consultant understood my grievances and raised a dispute. I was informed to call in every 5 days as they are only able to temporarily unbar my line, and ever since then, I had been calling in to the hotline every 5 days to unbar my line since that event. (That’s 3 months in total)
Last month, I called in and asked them the update of the case, and I was informed that my dispute was successful and it will be credited during my next billing cycle, which would be on the 12th of September. I was satisfied and happy, finally, justice and fairness being served. But I was still requested to call in every 5 days to unbar my line until it has been credited into my account. I agreed, as long as this matter is being resolved. Today is the 15th of September 2011, and my line was barred- again. I was rather surprised, because my billing date was over, I called in back, this morning about 8.30am, and again I was told that my dispute was approved, but the billing department only opens at 9am, and was requested to call back later, and the adjustment will be done immediately. I agreed, and informed him to unbar my line in the meantime. I called in at 9.30am, and I spoke to a different service consultant, and she had informed me that its approved and she will transfer my call to the billing department.
It was then, that all hell broke lose. I was then informed that my dispute was rejected. Can you imagine the frustration and how angry I was at that point of time. I stood silent and patient all this while for 3 months, calling in twice every week to obtain an update and unbar my line. And now I was told that my dispute is being rejected? And all those called made in, for the past 1 month being told that my dispute was being approved, was all lies? You conned your customer badly, and you lied. You robbed me in the living daylight, and for something which I am not even liable for!
Even if you were to reject the dispute, where was the decency and courtesy to call your customer to inform them? How is this fair to me? I am requested to pay for something which I did not even authorize to begin with! And all your service consultants, have clearly told me that its being approved- please go ahead and retrieve your call.
I will not be succumb and be lied and cheated. God knows how many other innocent victims are there out there! Please look into this matter and I demand justice to be served. Or else, I will sue DIGI, for all the inconvenience caused, lies and misleading information received in the spent of 3 months.

Yours Sincerely,
Don Natalie Pereira
don.[protected]@gmail.com

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Emma Elisabeth
, ID
Mar 27, 2012 2:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had experience thee same victimized feeling by Indosat. I was travelling to the United States and brought two of my mobile phones with me. One is my Blackberry and the other one is my IPhone. For my Blackberry I am using a Telkomsel number and had registered my self with one of the save cost roaming packages offered by Telkomsel. While my IPhone which I have brought with me I did not register for any special roaming package Indosat might have/ offer, since I know I will not be using this number much (only for emergency cases since my family knows theis number better). Mind me I had this number for almost 13 years and I was mostly honored by Indosat VIP Customer for prompt payment before due date etc.I departed Bali on March 06th, 2012 to Miami (I did not use my IPhone for calling or receiving any call, only a few sms before my plane took off from Bali), but then I received a cphone call from Indosat Jakarta late at night Miami time (due to the time difference) on March 13the, 2012 (which means March 15th, 2012 Jakarta time) from an Indosat personal advising me that my telephone bill had reached an amount of Rp 5 million sometheing rupiah. I was confused that time because I was still half asleep actually (when the Indosat lady called) but then I did not think much about this yet. So I let it go at that without complaint. But then suddenly on March 14the, 2012 in the very late evening) I received an email message through my BB from a certain Ms. Ria stating that based on my colleague's advise, Indosat had blocked my number because my phone bill have reached an amount of Rp 54 million sometheing. This email message sure did gave me a schock of my life. I have not even used my IPhone for any calls or receiving calls except from Indosat (anyone can check my phone for proof), yes my roaming was on for message which I might receive from home, and all of a sudden in one night time my phone bill had gone up to a ridiculously amount from Rp 5 million something to Rp 54 million something. Unbelievable ? With my BB I replied to her message saying that my colleague had not instructed anything to her, and that the amount reached for my billing is an unbelievable amount which I will never in my life accept and pay. And that they need to investigate their system because it is just not logical at all. Who ever in his/her right mind would use a phone totalling up to Rp 54 million rupiahs ? especially when they are abroad on a business trip to find business not throwing money away on telephoning people. Is this how Indosat treats their VIP customers. ? Just because we are always paying on time etc, they think that they can robbed us out in the middle of the night Miami time and in broad daylight Indonesia time.

I state now and always to Indosat ...that I will never pay that ridiculous billing amount to my number and I would rather pay all the newspapers in Indonesia to print my story with that kind of money so that Indosat will never do this kind of robbing to anyone else in this world. Wether they are Indonesians or Malaysians or what ever country they are from...don't ever use Indosat providers if you do not want to be robbed in the middle of the night or in broad daylight like Don Natalie Pereira.

Sincerely,

Elly Malaihollo

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