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The phone number is non-working so I cannot cancel my order within the 10-day trial and my credit card will automatically be charged every month. This company also lists a foreign address: NUTRIMAX LABS, INC.
Calle 6ta, Casa No. B76C
El Tecal, Ciudid de Panama
I think both addresses are bogus.
I would like to know how other people have resolved this problem. Is the only way out is to cancel my credit card?
The complaint has been investigated and resolved to the customer’s satisfaction.
By the way, I was also charged an international fee. I'm in the US, so this company obviously is not.
I canceled my card, too. I heard too many people say that they canceled their subscription with the company, but the company continued to bill them. Better to be safe and just cancel your card. I contacted my bank and told them and they are disputing it for me. If you haven't already, you may want to do this with your bank or credit card company and try to get your money back. It's worth a shot. This company made at least $90 from just the 4 of us. Imagine how many people they are stealing from.
Agree - have given up trying to contact them and have just cancelled my credit card - lesson learned! Was great to find this website and read of your experiences though.
I too have just been caught out by this scam. Unfortunately the only way I could rid myself of this hoax was to close my bank account. I asked my bank if they would put a stop on payments being taken from this company and they couldnt do it, so this company can just basically empty your account. I tried all the contact numbers listed and they are a complete joke. Do yourself a favour, do not get involved with this trial, it will be a huge mistake.
Absolutely agree with this comment, I have the same complaint but a double whami, I'm an international customer trying to cancel. The Australian number listed is disconnected and I cannot reach them in the USA, this is totally unsatisfactory for this company to be operating like this. I have not received their product and I can not contact them to cancel can anyone help me?
A complete and total hoax. They make it impossible for you to cancel within the 10 day trial period and immediately charge your card $87. I argued and argued and argued and finally they agreed to either credit me $20 or return the product, unopened, and refund my money minus a 45% restocking fee. 45%! What a joke. I took my $20 credit...if they even credit it and told them off. Lesson learned, I guess. What a joke.
Do not give up...call this number [protected] - demand to speak to a supervisor, although I'm not even sure the woman I talked to was a supervisor. Not that this matters, but of the 5 people I spoke to, no one sounded American. They said they were located in Hollywood, FL, but I highly doubt that.
There is another address that is out of Hollywood FL
[protected] phone I just spoke to someone and this company sounds a little shady to me.
Nutrimax Labs
4302 Hollywood Blvd Suite 321
Hollywood FL 33021
Hope this helps!