Complaint Rating:

Company information:
Ashley Furniture
United States
www.ashleyfurniture.com

I originally purchase several pieces on April 13. Was told part of order would be ready end of April, part at end of May. Arranged separate deliveries. When first set of items wasn't ready until end May, wanted everything delivered together. Was very specific about that. Truck came, one item was backordered. Scheduled for following wk. New delivery company and they never showed up. It was supposed to be delivered between 9am - 1pm. Called Ashley customer service 3 times - 1:20, 2:30 and 4:40pm and was promised a call back from dispatcher. Call never came and no proactive follow up. They are closed Sunday and Monday so I expected a follow up call on Tuesday to reschedule. I called them this morning (Wed) at 9am and am still waiting for call back from Customer service rep 4 hrs later. Called again and they don't remember talking to me. But they are happy to reschedule the delivery. I told them now I am so unhappy, I want to cancel the item. They want to charge me 30% restocking. They took a message for the manager, but refused to give me his phone number.