Complaint Rating:

I was on the internet and discovered that a Whirlpool Dehumidyfer I had was recalled so I called Whirlpool and they were very nice and sent part so it can be rewired.In the box was a 1 year extended warranty. The repairman came a couple of days early since he was in the area. They called to verify this so that was fine. The repairman rewired it (and I hope correctly) and was very nice and proceeded to clean up. In the process he took the one year extended warranty. Since that time I have been advised incorrectly by Whirlpool that they would send another one.It never came and when I called they said they cannot even send one so they transferred me to A & E .I have been transferred and given all kinds of phone numbers and put on hold and had to spend 45 minutes on the phone to lodge a complaint. It seems real easy to send a copy of that warranty to me. My dehumidyfyer was working fine, now if it conks out I will have to buy a new one since if they cannot back up there work with a paper warranty, I doubt they will come and fix it later. It is crazy how i cannot even speak to the local office here and they will call me. I am still waiting.