Complaint Rating:

Company information:
PictureMe Studios
1851 west hwy 40
United States
Phone: 435-781-8831

A month ago I got my babies pictures taken purchasing the monthly special. I called to set up an appointment for my 3 year old soon after I picked my babies pictures up, and they told me I wasn't able to do it for at least 2 and a half more weeks if I wanted the ad special. I said that was fine and to set it up an appointment just as soon as I could get the ad special again, she set it up for the 19th of June. I went in today and she argued that I wasn't allowed to get the ad package until the 24th of June. I related the conversation with the girl who set the appoint up for me. From that point on the photograph acted like she wanted me out of there as soon as possible. She quickly took the 2 ad package pictures, not trying to get my little girl to smile, just took the pictures. Then after that she took a little more time trying to make her smile, but she was quick and in some instances very rude. When she finished she showed me the 2 pictures I could use for the ad special, the pictures were horrible, so I chose the $79.99 picture collection with 2 of the better pictures of my daughter. I feel she personally ruined the ad pictures so that I would not want them, because I hadn't waited the full 30 days. If the girl setting up the appointment would have told me the 24th I would have said fine, but I live 30 minutes away and spent a great deal of time getting my daughter ready for today. I should have walked out, but the travel time, the time I spent getting my daughter ready, and the waiting time for the appointment itself had me staying to finish the session. I had an absolutely horrible experience today thanks to Trini the photographer.