Complaint Rating:

Company information:
Sonic Drive-In
113 1st Street
Radford, Virginia
United States
Phone: (540) 639-2800
www.sonicdrivein.com

Me and my finance and our roommate decided to eat at Sonic's on the fourth of July, little did we know that this would be a huge mistake. After waiting at my car for 40 minutes and not receiving our order, we pressed the red button and asked about our order and they said it was on its way. After another 15 minutes we went up to the door and our waitress said that the order had been canceled because we weren't at our car, however we had been waiting by the car for the whole time! So then they said we would have to replace the order, which we did and waited another 15 minutes and my roommate then went to talk to them and they said the food was on its way. 5 minutes later and another women came out to our car and said the waitress was looking for our car to deliver the food. Finally the waitress arrives with our food and I ask her to talk to the manager and tell her that I really don't think I should have to pay for this food again, she tells me that it was discussed with their manager and that because we were supposedly not at our car a half and hour ago it is not their fault. I tell her that I will not be coming back to sonic and that I will be filing a complaint. After I leave the drive-in and arrive at my apartment we find that our order was in fact wrong. I did not receive a refund either after I drove back to sonic to get the right burger. As I was waiting for my replacement burger, I see the waitress we had just had say "Get that woman out of her!" . This is by far the worst service I have ever received anywhere. Do not go to the Sonic Drive-In in Radford Virginia!