Complaint Rating:

Company information:
Dicks Sporting Goods
United States
dickssportinggoods.com

I purchased E95-eliptical machine worth ($1699.99) in May 2008 and received the delivery in June exactly after 21 days later. The horizontal bar that holds the flywheel was bend - that I discovered after assembly the whole machine and 1st time I used it.

For last 16 days I have been calling them almost every day so I know the status and have talked to multiple customer service personal, supervisor, and sales manager so I can get a replacement. Every person I spoke to acknowledges that they should have called me and kept me informed about the status of receiving the replacement. But now bothered to call me.

Bottom line, at last yesterday afternoon I got the word I will be receiving a new machine but I will have to wait for another 16 days and thats not acceptable. I told them I need to speak to Public Relations dept but they gave me a run around and I even called the corporate head quarters but they say since the purchase was made online they cant be of much help.

I will strongly recommend not to buy anything from dicksportinggoods.com