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Diamond Resorts Complaints - Poor Customer Service

Review all Diamond Resorts complaints

Diamond Resorts

Posted: 2008-12-19 by

Kimmyji

Poor Customer Service

Complaint Rating:

Company information:
Diamond Resorts
United States
diamondresorts.com

This organization does not care about the customer. They made consistent mistakes on my contract and have absolutely no regard for the services they provide. My list of complaints is long...stay away from this organization if you value your time and money.

Comments

United States

Travel & Vacations

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More Diamond Resorts complaints

Diamond Resorts - Scams and Fruads

Diamond Resorts - Fraudulent charges

Diamond Resorts - Timeshare

Diamond Resorts - excessive charges, unfair practices

Diamond Resorts - fruedulent practices

Diamond Resorts - Maint. Fees

Diamond Resorts - will not credit maintenance fee or air travel certificates

Diamond Resorts - $250 credit owed for maintnance

Diamond Resorts - fees have gone crazy

Diamond Resorts - Association dues

Comments

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Date | Rating

433 days ago by

MauiLisa&Lou

0 Votes

TERRIBLE COLLECTION PRACTICES. I am making payments to Diamond Resorts for my Timeshare. If you are even a couple of days late, they will call about EVERY HOUR and harrass you to make a payment. I talked to an agent on Friday and said I was mailing my payment on Saturday, which I did. They started calling me again EVERY HOUR on Monday inquiring about my payment (snail mail hasn't arrived yet!). My payment is not even 30 days late. When I get these guys paid off I will NEVER do business with them again. A Hotel is about the same price and they won't call me all day every day.
I even called the manager to get the harrassing phone calls to stop. He promised me they would, but the calls started within a week.
If you are going to make "Mortgage" payments DON'T SIGN WITH THESE PEOPLE! They will not leave you alone even for a couple of days in arrears. SAD Pathetic Pathetic People.

420 days ago by

bigpipe

0 Votes

These people are the worst they are so quick to sell and lie to you regarding maint fees, also they are the worst at having property available when you want it. They bill your maint fees mid jan tell you that they are due jan first . These people are by far the worst and should be investigated by state licensing agencys. DONT SIGN WITH THESE PEOPLE YOU WILL BE SORRY

381 days ago by

Squitz

0 Votes

I've been with Sunterra and now Diamond Resorts for over 15 years. I've found that when you pay your bills on time they are a pleasure to work with. Maybe if people would learn to be more financially responsible, they would not get themselves into these situations. Sounds like they are the pathetic ones.

320 days ago by

Stephen J. Cloobeck

0 Votes