Menu
DHL Express Customer Service Phone, Email, Contacts

DHL Express
reviews & complaints

www.dhl.com
www.dhl.com

Learn how the rating is calculated

1.8 451 Reviews

DHL Express Complaints Summary

94 Resolved
357 Unresolved
Our verdict: When using services from DHL Express with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DHL Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DHL Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DHL Express reviews & complaints 451

Sort by:

Newest DHL Express reviews & complaints

ComplaintsBoard
M
1:44 am EST

DHL Express false charges payable twice

dhl muscat has some admin charges to bring in the good from custom i alreayd pay dhl to bring in the stuff to the sender and once it comes to muscat charge me seperate i end up paying twice once to dhl international and one to dhl muscat theses charges has no basis and since they hare a big company i dont think they should get away with it plus the customers service people are very rude even the managerial level

Read full review of DHL Express
Hide full review
ComplaintsBoard
A
7:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express mail did not arrive

Important family papers were sent from Gouda (Netherlands). by DHL. Local office told me that DHL mail in Thailand is handed over to Thailand Mail. We used DHL to avoid Thailand Mail, as they are very unreliable ( mail gets opened or just stolen). No european bank e.g. will send bank cards to Thailand
You should just refuse contact w with Thailand Mail. We were led to believe that DHL should deliver the mailing

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
5:50 am EDT

DHL Express scam and they didn't provide security

I wanted to transfer my package through the company www.dhl.com.ph. I was really disappointed in their services, ‘coz of the lack of security. They took my stuff and after 5 days they told me that someone stole the car with all packages. WTF? I told them to find it or provide compensation, but they only told to wait and that someone would reach me. After 2 months I heard nothing from them. Please, if someone here had the same experience, can you help to return money back?

Read full review of DHL Express
Hide full review
ComplaintsBoard
A
10:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express delivery

I am willing to overlook how difficult it is to accept a package for delivery when they only deliver during work hours. I booked a day off work and wrote to them to arrange for a delivery day within the week. I am not willing to overlook the fact that they didn't acknowledge my request and then handed off my parcel to some random person either inside of my building or the outside entrance who signed as John Smith. Safe to assume, I never received my parcel. I do not appreciate that they were careless with a valuable package.

Read full review of DHL Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Belgaum Thyagaraja
,
Jul 17, 2008 2:49 pm EDT

We sent a packet # [protected] from DHL Express (USA) Inc., on 7/08/08 . This packet was never delivered to customer. We inquired with DHL Officials regarding this and they told they lost the package. Due to this we lost our customer and we lost our business.

ComplaintsBoard
H
3:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express said signed and delivered online - never got my document

I just panicked as these are original marriage documents and affidavits and certificates being which can not be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration! Paid $70.00 for just a few pieces of papers to be delivered. NO CHEAP! Suppose to be delivered in 4 days.
SO, we went online to check the Waybill# and (1) said it is SIGNED and delivered (2) I called and I never got a call back and never got a timeframe (3) I called the next day 10:30am to ask and this agent said OK I will track it for you, you should have been told you would get a call back by 4pm today, I said no I never got that from the first agent (4) I got a call back from the original agent at 1pm, she said they found it a) the driver could not find your address... WTF, its a duplex and my door is on the right side of the house in plain view b) she said they left me a message, NO I DID NOT RECEIVE a message and they should have called me back again but did not. c) I said WHY IS it marked SIGNED and DELIVERED!
Everything flow of the processed FAILED! big F-A-I-L. I am just so pissed at the panic it set off too.

Read full review of DHL Express
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DHL Express 2 days after after cleared custom, betrayed and resend for custom

my Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have call saying within few minutes will be delivered home by local DHL...After about half hour i have been told item hold by senders email ( problem paypal though might be fradulent transaction so payment was late so sender worried and issued to held deliver) that is cleared by Paypal on ther same day, afternoon when we cleared this problem, Person at Istanbul DHL called me that is cleared to be delivered but nw i may need to pay some amount to DHL, not sure abut amount, said and will receive soon call. I ceratainly objected. Later i said i will complain about you. so after this DHL send me notice that item need to be re inspected by custom...So what do you think, DHL abviously betrayed me and called custom department that item value is exceeding slightly to be cleared . So need reinspection...so if i am not agree to pay DHL as handling fee like 70 EU. So i objected. my parcel returns ( 1200km ) to istanbul so will re-enter custom. So i contacted DHL head Mr. Markus Reckling, who send mails someone, that send to another person. so finally 3rd person contacted me after few talking i have been blamed that i am thief like, and trying to avoid fee...implying i am not good citizens etc...so thanks Marcus, you handled excelently. ! I was hopping Mr. Markus Reckling would handle situation more seriously, not to extend of inspection time wait for monday ( 4 days ahead)?and do noting about betraying customers to officials.. Is that the business you do betrayed your customers..!

Read full review of DHL Express
Hide full review
ComplaintsBoard
D
11:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express shipment disappeared - no customer service

This Company sucks!

I have been waiting for 6 weeks for my shipment from China. It was almost impossible, but I managed to contact customer services and they refused to do anything - all they would do was read back the info on the tracking site - that I could access myself (and have).
Furthermore, everyone I talked to at DHL told me a different story - my shipment is stopped at customs, my shipment is stopped at Health Canada. my shipment is stopped at the DHL sorting Center in Winnipeg, blah blah blah more lies...

I have dealt with Health Canada before and they either pass a shipment or garbage it... they certainly don't keep it for 6 weeks inspecting it. They don't give a c*** if you like what they do or not - there is no appeal. Telling me that Health Canada is holding my shipment is obviously complete and utter lies. My guess is that they lost my shipment and no one will take any responsibility for it.

Worthless Company. Ship by any other means. Even the Post Office can track your parcel - but not DHL! And they have no Customer Service. Try to get through and you will end up spending all afternoon talking to computer answering systems. They don't reply to emails. If you are lucky ... after a few weeks ... they might direct you to a call center so you can waste your time talking to a untrained and useless rep who has no more idea than you do where your shipment is and no powers to fix the problem. She will tell you the usual lies again tho.. if that helps.

Read full review of DHL Express and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
bukhorlarayo
, NG
Jul 01, 2014 3:53 pm EDT

My package was to be delivered to Johnson and Wales university rhode island on 26/06/2014 but was delivered to Boston MA on the same date showing that someone has signed and it has been delivered whereas have not received any notification from the school. This is the tracking number [protected]

K
K
Kijiji Bites
Lethbridge, CA
May 12, 2014 1:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Uh yes, the Germany company that contracts out UPS and FedEx etc to do their foreign deliveries! Probably why you ended up with issues.

I am still waiting to see what happened to my NHL banking debt card that was lost by Canada Post...oh one of their works is mad due to big lay offs and threw it in the trash!

ComplaintsBoard
A
9:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express parcel not recieved

I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel I decided to track my parcel. TO my surprise it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman marcus is following it's due procedure and are inquiring with border free to find out what happened. DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I told them that I have the delivery man on our home camera and that I was late opening the door and that I saw the truck leave and there was no parcel at the door. He replied that he must have and it was taken but someone else. I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DHL Express dhl service is pitiful

DHL's service is pitiful have ordered two different shipments from India and form two different companies, paid for both of them in advance for DHL shipment to my doorstep to Yerevan, Armenia. On 11 march 2014 I received a phone call from some employee of DHL Armenia requesting that I should visit their office located in Amiryan street in Yerevan and pay the amount of 8000AMD for some unknown reason and also represent a copy of my passport.Upon visiting their office, one of the employees who could not even speak a word of English tooke 8000AMD from me without issuing a single receipt for it and claimed that my parcels have to be processed by the customs authorities and after it is done I might be able to go and collect it.During all these confusions and weird sea of claims I would like to have the DHL personnel's attention towards the following flaws in their branches in Armenia:
1- We live in the 21st century and in current times no company such as DHL with all these claims of being number one shipping and cargo company should even dare to call the recipient and ask him to visit their office. You should know that email has been invented for these reasons.
2-No fee is payable to any personnel unless it has been fully explained and an official receipt issued for it.
3- All the personnel working for international companies such as DHL must be fluent in English(in my case none could even speak a word)
4- All DHL personnel should have an Id badge and also introduce themselves (which in my case was out of the question)5- If DHL is a shipping company and charges a parcel to send it to a country and more specifically to someone's doorstep, it is a ridiculous and laughable matter to request the recipient to visit their office and afterwards go to costumes and claim his parcel. If so, why would some one pay so much to DHL ?I could have traveled to India and brought the parcel myself.DHL company had made a promise to deliver the parcel to my doorstep and that is the price they have charged me.
I shall not tolerate this act of indiscipline and if the company is not going to be accountable and take responsibility I shall file an official complain.

Read full review of DHL Express
Hide full review
ComplaintsBoard
T
3:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DHL Express wrong consignment delivered

I booked a courier through the attached consignment way bill [protected].
The consignment has been delivered to address given by me but it contains documents pertaining to some one else.. please see all attachments.
Then where is my consignment ? When and how i am going to receive it ?
I have some very urgent and important documents to be processed in India, which were inside the consignment and if not done on time then it will have negative financial repurcussion on me,

Read full review of DHL Express
View 0 more photos
Hide full review
ComplaintsBoard
G
6:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express stolen packages

Part of our business requires us to import merchandise from China. Our merchandise that was valued at around $5, 000 wholesale was delivered by DHL and placed outside of a gated 4 foot cyclone fence with a separate service gate several feet down. The driver claims he left the packages out of view. However, if he did indeed place the packages outside of the gate, they would have been in view since the area he spoke of is no more than 12 feet from the road. We live across the street from 2 motels and have other motels around the corner. Although we are in a safe area, there are many transients that come and go down our road.
We have a signature on file so they could leave the packages on our front porch when we are away. Apparently, it was too difficult to drive down another 20 feet to the service gate and walk. Of course, DHL claims no responsibility for the stolen packages and says we should contact the original shipper in China to get them to file a claim. Unfortunately, we believe the original shipper only insured the packages for only 1/5 of their value just to be able to pass through customs.

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
9:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DHL Express no service attitude at all

DHL Parket in Germany failed to send my international packet to me, because their postman thought "the receipt is unknown". When I found the "unsuccessful delivery" tracing record in its website, I immediately called its service call center and asked for the failure reason. After gave me some excuses, the final reason the operator told me was, "the receipt name was three CROSSES."

I told them, the failure reason was impossible, because I have one copy of post sheet in my hands; my name is exactly and clearly wrote there!

Anyway, because my packet is still in Frankfurt Germany, so I asked for re-delivery to Berlin; HOWEVER, they insisted on shipping my packet back to original sending country! Even I said that I could pay the extra charge for the re-delivery from Frankfurt to Berlin, though they made mistake at the first time delivery!

BUT, their service call center staffs' attitude are very rude and arrogant! They told me that rather than re-sending to Berlin, 5 hours by train from Frankfurt, they would ship it back to sending country; especially my packet is in Frankfurt now!

Although I sent many emails to different DHL email addresses and called them quite a few times in past half of month, no any person in DHL showed the willingness to help and treated me as a CUSTOMER! Except receiving many automated standard reply templates, as well, got two totally opposite answers from service call center that one promised to re-send my packet to Berlin, the other said no way could stop shipping back; all other answer I have heard in past 15 days were, "No, No Way, Cannot!"

Meanwhile, they have just kept my packet in Frankfurt for more than 15 days; how come they have held my stuff for such many days, but could not resend to me?

I never expect that an international company working in service industry completely does NOT work on service, does NOT identify its company's value, in terms of customers' perspective!

Furthermore, there is seems no way to send information to DHL's senior management; so how could their senior managers know what exactly happen in their service?

Does DHL really take care of customers?!

Read full review of DHL Express
Hide full review
ComplaintsBoard
I
2:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express racial bias and mismanagement

HI,
I was working under the main contractor for DHL WSC. I was assaulted by my supervisor and made a police report. The matter was even investigated by MOM whose findings proved my supervisor was at fault. However, DHL Singapore WSC lifted the banned on the supervisor and he was allowed to work there under a different contractor. I am a Malay and the supervisor is a chinese. As the management at WSC is made up of Chinese, I suspected there is an element of racial bias and mismanagement at DHL WSC. I came on 2 occasions to seek an explaination from the management but was ignored after awaiting for almost 3 hours on one of the occasions. My question is, is this the standard practice to practice racial bias or a mismanagement for DHL?
Attached below is the finding from Ministry of Manpower and i intend to pursue the matter further if my concern is not addressed to my satisfaction. Documents of my police and medical reports has been submitted to MOM for their investigations. All I expect is fairness as Singapore is built on the foundation of justice, equality and fairness irregard of race and religion. My earlier email to the Managing Director office sounded like a dismissal in their reply as no action is taken to address the matter. I am really disappointed by their lack of empathy for all the contributions i made to DHL.

Read full review of DHL Express
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:21 am EDT

DHL Express wrong charge to recipient of package I sent

Sent this complaint to the head of DHL customer service and BBB:

Good morning,

I sent my first package through DHL this week. I will not be a repeat customer. My experience was nothing short of disastrous.

I sent a shipment of gifts to a friend in Vietnam, parcel ID . I purchased the service through a third-party reseller, who provided the shipping label and what I thought was a customs form. I entered into the form the contents of the package at a value of USD 43.00. I noticed the form was titled "Commercial Invoice, " so when the DHL driver picked up the parcel, I expressed my concern and specified that the package contained only gifts and not a commercial shipment. He assured me that everything would be fine.

When the package arrived in Vietnam, an exception was generated. I sent an email asking the status of the package and received a return call from a courteous English-speaking representative in Ho Chi Minh. She indicated that she needed contact information for the recipient; I gave her the recipient's e-mail address. I indicated that the recipient was not perfectly fluent in Vietnamese and asked if she could communicate with the office in English. The representative assured me that an English speaker would be available.

The recipient forwarded me a copy of the email she had received, which asked her for details regarding the shipment which a gift recipient should not normally be expected to have access to. Still, I assisted her in filling out the form and she replied in English. We specified again that the shipment contained only gifts.

A DHL representative next came to the recipient's address and gave her a copy of the "commercial invoice" which I had provided to DHL. The representative stated that the recipient would need to pay the USD 43.00, the value of the items listed, to obtain the package. It should be noted that $43 is a significant hardship for the recipient due to the exchange rate. I messaged the DHL Vietnam website in English stating that the list was not meant to be an invoice, that the contents were gifts and not a commercial shipment, and that the recipient should not be invoiced.

A family member of the recipient called the Ho Chi Minh office and was told that they has not received her email. It was sent again without reply, another call was made, and the representative indicated that the office could not read the English email. The recipient had her email translated into Vietnamese and resent it in both languages. Finally the Vietnam office confirmed receipt and advised the recipient that the package would take approximately two days to clear.

Seeing that DHL had a policy of charging for packages taking over three days to clear, I contacted the U.S. office. I received a voicemail message back stating that the package had been cleared after all and would probably be sent when it was morning in Vietnam. The driver did deliver, charging the recipient's family the $43 which we had explained repeatedly should never have been invoiced. All told, the package spent twice as long in the Vietnam office as it did in transit, and the entire transaction was plagued with errors, poor communication, and a wrongful charge which represents a needless hardship to the receiver.

I would like the full $43 refunded directly to the recipient as soon as possible. Thank you for your time.

Read full review of DHL Express
Hide full review
ComplaintsBoard
B
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DHL Express my fund $800000.00 usd consignment box not deliver on my home address by dhl international world wide service/courier company burkina faso

I GOT RECEIVE MAIL IN 4/4/2013 FROM VICTORIA COKE OUAGADOUGOU BURKINA FASO AFRICA
EMAIL - [protected]@yahoo.fr
YOUR FUND $800000.00 USD CHEQUE OUT FROM BANK OF AFRICA TO DELIVER YOUR HOME ADDRESS SO YOU CONTACT DR PETER MOSE, MANAGEMEN DIRECTOR OF DHL INTERNATION WORLD WIDE SEVICE OR DHL INTERNATIONAL COURIER COMPANY OUAGADOUGOU BURKINA FASO PINCODE - 00226 TELEPHONE - [protected]
BATCH NO - 61781
SENDER NAME - FGTE OUAGADOUGOU BF
SENDER REFERENCE - CSBF/TSL100149
AUTHORISED - DR AKUNA KUNA
TELEPHONE - +[protected]
SO YOU SEND YOUR COMPLETE INFORMATION WITH YOUR IDENTIFICATION PROOF DHL WORLD WIDE SERVICE BURKINA FASO S
EMAIL - [protected]@superposta.com
SO I SEND MY COMPLETE INFORMATION WITH MY IENTIFICATION PROOF
1); FULL NAME - BHAGWAT SINGH LODHI S/O JAMANA PRASAD LODHI
2); DELIVERY ADDRESS - VIL/POST - KEERATPUR TEH - SILWANI DISTT - RAISEN MP INDIA PINCODE - 464886
3); MOBILE NO - [protected]
4); AGE - 30 YEARS
5); SEX - MALE
6); OCCUPATION - GUEST TEACHER
7); NATIONALITY - INDIAN
8); COUNTRT - INDIA
9); NEAREST AIRPORT - BAIRAGAD BHOPAL MP
10); IDENTIFICATION PROOF - MY VOTER ID
THIS IS INFORMATION I SENDED ON DHL EMAIL ADDRESS
AFTER 3 DAY RECEIVE MAIL FROM DHL INTERNATIONAL WORLD WIDE SERVICE BURKINA FASO YOUR $800000.00 CHEQUE CONSIGNMENT READY TO DELIVER YOUR HOME ADDRESS BY OUR DIPLOMAT MR CARL WOOL SO YOU PAY $1680 USD FOR DELIVERY CHARGE OF OUR DIPLOMAT MR CARL WOOL ON YOUR HOME ADDRESS I SAID BY PHONE AND EMAIL I AM READY TO PAY YOUR DELIVERY CHARGE $ 1680 USD ON MY HOME AFTER 2 DAYS RECEIVE COLL MR CARL WOOL MOBILE NO - +[protected] MR BHAGWAT SINGH LODHI I AM COMMING TO YOUR HOME ADDRESS TO DELIVER YOUR CONSIGNMENT BOX I SAID OK SIR
BUT DIPLOMAT MR CARL WOOL NOT ARRIVE ON MY HOME ADDRESS O AND NOT DELIVER MY CONSIGNMENT BOX ON MY HOME ADDRESS
SO I REQUEST FOR DR PETR MOSE, MANAGEMENT DIRECTOR OF DHL INTERNATIONAL WORLD WIDE SERVICE AND DR AKUNA KUNA AUTHURISED AND DIPLOMAT MR CARL WOOL AND BURKINA FASO GOVERMENT AND BURKINA FASO PUBLICATION PLEASE MY $800000.00 USD CONSINMENT BOX DELIVER ON KY HOME ADDRESS, , , , , , , , , PLEASE HELP ME
THANK
YOURS FAITHFULLY
BHAGWAT SINGH LODHI
MOBILE NO - [protected]
EMAIL - [protected]@gmail.com

Read full review of DHL Express
View 0 more photos
Hide full review
ComplaintsBoard
A
10:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express poor delivery, poor communication

I bought an item though an independent company who used DHL as the means of delivery. Having input my address correctly though the company with whom I made my purchase, I was then contacted to be told my parcel had been shipped and would be with me 'tomorrow'. Two days later and with no sign of the parcel, I contacted the company who then tracked my order and said DHL needed more information from me, and linked me to the tracking page for my parcel. The tracking page was useless, it simply said my parcel was on hold with no reason or way of finding further information so I could solve the issue myself. I found the number for the Leeds centre where my parcel was being held and spoke to a woman who told me my address was 'bad'. Funny that, seeing as when she read out my address it was correct, correct post code etc, nothing wrong with it. Seems to me, they tried to deliver it and for whatever reason didn't, but didn't bother to contact myself or the company to inform us my address was 'bad'. After speaking to this woman on the phone (who essentially couldn't be bothered to help and might as well have told me my address wasn't real), I feel annoyed that they made no effort to help me and resolve an issue which was entirely their fault, even saying that I may not get my order until next week. When I tried to change the address to my work address she said that I would have to FAX (?) a different address over and that they wouldn't be able to deliver until next week. So, fingers crossed my Mum is in tomorrow because if not it looks like I may be without my parcel again. Ridiculous, rubbish service. As someone who works in retail, I thought the customer was always right, but apparently now the customer doesn't even know their own address.

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express crappy service

i sent a item it was 134 usd online when when to ship for a item that cost 150 usd the shippine was 152 usd he customs was 70 usd totally unbelievable but had a gun to my head and cold not do a thing i needed the item then the item was not delivered on time as held for confirmation as i had rang 3 times i expected it yesterday totally not good enough

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Y
12:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express lost item

I bought a number of items from Amazon and shipped it to Borderlinx for onward shipping to Singapore. DHL delivered the items. There ware a total of 7 packages which left Borderlinx but only 6 arrived. DHL's own records show that only partial delivery was made, with 6 out of 7 packages delivered. The last item cost USD59.60. After more than a month of "investigation", Borderlinx (which handled my claim) informed me that DHL has offered compensation of USD13.24. In other words, even though DHL clearly lost my package, it only offered to refund back less than a quarter of the value of the item lost. Unfortunately, I have no choice not to use DHL because Borderlinx chooses them. I am now looking for alternative shipment options, rather than using Borderlinx.

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
8:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express lost with the courier

Sent a pack to
Below Address from Hong Kong, when receiver got parcel already opened and mobile phone somebody took out .clearance completed UK customs .contacted DHL costumer service two times but no solution or valuable answer .

Description:
Apple iPhone 4 32GB Black
Amazon Order No: [protected]
Shipping Address
tatum blaze
8 tor view
valley truckle
camelford
cornwall
PL329QD
United Kingdom
Thank you
Girly

Read full review of DHL Express and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
SKOR
SKOR
Toronto, CA
Nov 28, 2012 9:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

The receiver needs to contact DHL and file a missing/damaged contents report. Only the receiver can file this type of complaint.
DHL can track the courier who delivered the parcel. The receiver will need to sign an affidavit.

Claims

If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.

Please call 1-800-CALL-DHL [protected]) and one of our claims analysts will be available to assist you with any of your questions.

ComplaintsBoard
P
12:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DHL Express failed delivery

DHL New York. During the snow storm a day ago, I waited in front of our building lobby from 5pm to 630pm to ensure that when DHL comes I will be able to receive my shipment.
Around 606pm the same night, while I was waiting, I received a failed delivery notice (Note that the failed delivery message was through email notification) stating that "Delivery attempted; recipient not home." I immediately called DHL customer support about the matter since I was literally standing in front of the lobby. The size of the lobby was not that big (as in 3 meters x 5 meters and the entrance door leading to the door bell was no wider than 3 meters x 2 meters approx.)
The DHL supervisor called me the following day stating that he believes what his driver told him that there was an attempted delivery made and that a notice was even posted where the door bell was.
A simple apology from DHL due to the undelivered shipment due to the snow storm should have been sufficient and no other excuses.
The building super intendent was also plowing the snow in front of the building the entire time and no DHL ever approached him as well.

I had to rent a car to get my shipment from DHL facility in Woodside NY due to lost of confidence and trust with DHL.
Note: A simple apology …is that too hard to make?

Read full review of DHL Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DHL Express customer service

Phone numbers

131 406 95380 More phone numbers

Website

www.dhl.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DHL Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DHL Express Customer Service. Initial DHL Express complaints should be directed to their team directly. You can find contact details for DHL Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DHL Express. Discuss the issues you have had with DHL Express and work with their customer service team to find a resolution.