Complaint Rating:

Company information:
DHL
California
United States

these idiots have constantly posted payments to the wrong invoice resulting in erroneous late/missing payments but i was able to deal with that because i didn't pay every week... another thing, i hate getting bills every week, send me one bill each month. anyway, i was able to work through the billing but the kicker is that they cancelled a route to my largest client, in south dakota, and didn't take the time to contact me. as a result our overnight service turned into almost 2 weeks for about 5 or 6 shipments. as a result i just received a nice letter from my now soon to be former client who is dropping us "particularly because the agreed upon turn around time cannot be met". i think i'll file a suit against dhl, damages will be a loss of 3 years of revenues.