Complaint Rating:

We sent our passports for visa processing to the Embassy of Poland twenty days ago.We paid for its delivery, for its return, for the visa processing(each 100$) and the Egyptian customs.
The Embassy informed us already the process is over, the only thing remaining is to recollect and send back it to us.We informed to the dhl office in Khartoum everything and they e-mailed to the dhl in cairo.
But still we could not receive it.
This is a responsibility of dhl in cairo to collect and send back to us.More delays will make the visas expire.
So if it is internationally safe and quick delivery, why they do not do it in our case?


samuel