Complaint Rating:

Company information:
DHL
191 Cherokee Rd
Joppa, Alabama
United States
Phone: 256-552-1158

I first thought the bad delivery of my Dell computer was maybe a one time incident but my next experience nailed it down that Dells pick for a delivery service was a bad business move. I personally would want delivery of the product I was selling to be top priority but not so with Dell. I quickly found that neither Dell nor DHL had very much concern for this part of the process. After missing my first delivery of a lap top computer because DHL was to be deliver on a certain day and I had someone there all day to wait on it but no one ever knocked on the door the person I had waiting said they looked up and the van was driving off and when they went to the door to see if they left anything there was a note no one was home. That night I had a call they were coming back the
Next day at a certain time but no one showed up and when I inquired they said they did not run in my area on that day. I am in day three and the predicted delivery and it is partly cloudy very frustrated with a 20% chance of delivery.

Very frustrated,
Mike Yeager