Complaint Rating:

Company information:
DHL
Arkansas
United States
Phone: 8708908989

Monday January 14th I ordered an MP3 player from Dell, not noticing that DHL was the carrier for my package. I tracked the package Tuesday and it said it would be delivered on Wednesday. Well yesterday came and went with my husband staying at home waiting for the package. Well at about 5:30 p.m. I called DHL inquiring about what time my package would arrive. The lady put me on hold and contacted the driver. The driver said it would be no later then 6:00 p.m. that night. Well when 6:30 rolled around I called once again. The lady once again contacted the driver and the time went up to 7:00 p.m. At this time I was very agitated since I had now been waiting for 4 hours since I arrived home. At 7:10 I called AGAIN and a very rude lady checked into it and said "the truck had broken down." I informed her of what had happen and she informed me that this is what I got for having it shipped ground and that it would be here no later then 5:30 Thursday. Well once again 6:00 rolled around and I called and told the lady what had happen the previous day. She called the Memphis station and there was no answer but she said she thought it should be here no later then 7:00 since this is what time they closed. 8:00 came around and I called and this time spoke to a supervisor. I once again explained what was going on and she filled out a complaint form and sent it to the Memphis station. She personally guaranteed the packaged will be here tomorrow between the hours of 12:00 and 5:00. So I guess we will see what happens tomorrow.

On a separate note we ordered something and this company also shipped through DHL. I was in the kitchen and we have a door to our carport in the kitchen. I saw the man pull up and was drying my hands. Then I saw him leaving whenever I hadn't even heard a knock. I looked outside and he left it laying on the back step. This is what I have come to expect from DHL. HORRIBLE SERVICE.