Complaint Rating:

A pack containing 2 compact discs and a letter vide consignment no 1314437095 bound for Jersey City, New Jersey, USA was dispatched from DHL Express, City Center, Durgapur, West Bengal, India on 17. 9. 07. When the consignment finally reached the consignee's address, both the CDs were found crushed to pieces, the letter cut in 3 parts, the casing of folded in two and the envelope apparently cut and tampered with.

The pack contained video and pictures of my daughter's engagement with the consignee who stays in Jersey City, New Jersey, USA. The contents of the CD were of emotional value to both the parties, the monetary value of the transaction notwithstanding.

An amount of Rs 1649/- was charged from me by DHL at the Duragpur Branch who would have taken utmost care (having been paid for that) to have the packet delivered to the consignee whereas the whole matter was handled with gross neglect and irresponsibility by DHL.

As a customer, it is my right to know from the company as to the reasons for such unprofessional and disdainful handling of the consignment and I demand of the company to let me know why I should not be paid the compensation for the damages incurred upon me!