I am writing this mail to bring to light the dont care attitude shown by a computer magazine company called. DeveloperIQ (www.developeriq.com) (owned by IQ TechMedia Pvt. Ltd.,308, 3rd Floor, Jhalawar E.S. Patanwala Compound, L.B.S. Marg,
Ghatkopar (W), Mumbai - 400 086, India
Fax: 022-5596 9739)
I had placed an order for 1 year subscription to DeveloperIQ magazine via their online subscription facility provided at http://www.iqtechmedia.com/magazine/diq_subscription.php. The payment was done via my icici internet banking account (www.icicibank.com) on 18 jan 2007. The billing was done via ccavenues site and i received confirmation mail from them stating the amount was received. the site informed me that subscriptions will reach me within a week ie around jan 25.
A week went by. I thought since they had many subscribers , i thought a delay of 2-3 days is understandable. There was no news even on 31 Jan, 2007 so i decided to send them a mail. The mail was sent to email@example.com as was instructed in the ccavenues payment confirmation(have attached in section titled "mails to developeriq" below this email) . I also kept a cc to firstname.lastname@example.org their customer support person. The cc bounced back with unknown mailbox error.
There was no reply even on 5th of Feb. So i sent a complaint to Mr Ramdas (their head) at his email id email@example.com.To my surprise even that did not get any reply. I resent the mail on Feb 8th and on Feb 15th all in vain.
In between suspecting their mail server to be down, i made a posting at DeveloperIQ 's own website at http://developeriq.com/articles/2006/nov/17/our-web/ on Feb 12th . No reply..Posted again at the site on Feb 16th. The same story ...Now i see there is one more guy, who posted at the site, named Mr Rahul Nimawat who sent a DD for membership of Club Developer IQ and is waiting for a couple of months
Maybe its they dont check all their pages so made a posting at http://developeriq.com/articles/2006/dec/10/we-need-move-again/ on 16 Feb,2007 but that was removed . So i reposted on Feb 18th.
Finally i thought maybe I had fallen prey to phishing and decided to contact CCAvenues. I had a prompt reply from them confirming my payment. (see section below named "Mails from CCAvenues.com" ).
Till date i have no reply from DeveloperIQ. CCavenues.com, one os the worlds largest online business company got time to respond, but not developeriq. I hope my mail might help someone in the future from falling into their trap.
mail from CCavenues.com
----- Original Message -----
To: Sibi Joseph Vaithara
Cc: firstname.lastname@example.org ; email@example.com
Sent: Friday, February 23, 2007 7:18 PM
Subject: Re: regarding the order no: CART9437245
This is in reference to the e-mail mentioned below. Please note that the mentioned date was mistakenly stated as February 20, 2007 instead of January 20, 2007. Please accept our apology for the error. The inconvenience is deeply regretted.
For any further assistance, please feel free to revert.
Anuja K Nair
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +91-22- 26000816/26000846/26491524/32913622/66920419/67425555
Fax: +91-22- 67425542