Complaint Rating:

Company information:
Destination Movers
20442 NE 15th Court
Miami, Florida
United States
Phone: (866) 620-8646
www.destinationmovers.com

To sum it up I was quoted a price over the phone and explained that they would need me to cover my mirrors in bubble wrap and wrap my couch as well. The young lady told me that the price included packing and wrapping the bed. I did as she asked and when the movers came they charged me an extra $1273 for extra items and packing. I agreed to pay for the extra items but didn't want to pay for the packing I did noit asked for. After taking my things I was asked for a tip and to take up my complaint with the manager. I called every day for 2 weeks before getting him. He gave me a $129 dollar refund only! I asked for my things to be returned he said it was already gone and would be ready on the 29 of May. On that date the movers were not ready and said they could not deliver until june 9. I asked to be informed of a time 24hrs in advance he called a the day before late at night and could not give me an estimated time. He was aware that he would be delivering at a storage facility (Public Storage). The mover called me after 6pm when the storage facility was closed and I could not move my things in. He then tried to charge me an extra $300 dollars over the phone. I spoke with him as well as the manager and he agreed to move it that morning and not charge me. The driver got lost and went to another public storage. I had to go get him and he followed me back to the storage facility. He then tried to charge me $300 again. He refused to give me my things then took the money and left my stuff in the street at PS. PLEASE REPORT THESE PEOPLE TO THE BETTER BUSINESS BUREAU. There are many complaints about them around the web we need to do something about this!