Complaint Rating:

Company information:
Destination Movers
20442 NE 15th Ct
North Miami, Florida
United States
Phone: 866-620-8646
www.destinationmovers.com

I moved from Savannah GA to Oceanside CA this month of June. I had a quoted itinerary of less than $1, 000 for my stuff to be shipped door to door. Destination Movers were two days late picking my stuff up on a scheduled day, and did not submit any paperwork to me whatsoever upon taking my stuff. A few days later I get a call from a man that can hardly speak english (unlike the receptionist Erika) saying that I owe them $1500 instead of the original quote because of extra packing...

Upon Moving, I had agreed to the one month free storage, being informed that at any time, when i was ready - to call them and schedule a delivery... It took me many 20 minute waiting sessions being on hold to speak with Erika, Yureem, Max, among others to get to the bottom of where and when my belongings would be delivered. I had asked to speak to a supervisor on many occasions, coming to find out that all employees claim to be that person on any given day... I scheduled my delivery 3 weeks in advance... I actually had to upgrade my phone plan just because of the hassle of being put on hold with these same people... getting the same runaround about 'the truck broke down' but 'we don't know exactly where it broke down at'...

When they finally arrived at my home, a day late from their 21 day max limit... many of my belongings were missing and the ones i received were broken. Before they would even unload anything, the man demanded &75 hard cash before he would unload anything - according to their over 75 feet rule... My contract specifically stated that the first 75 feet, and first flight of stairs come at no charge... I was forced to pay it on the spot by him even though i showed him my contract...

I saw inside of their truck - people's possessions were scrambled on top of each other broken just like mine. I was nice enough to tell the Russian non speaking delivery man, that half of the stuff pulled out of the trailer was not mine... they were very disgruntled people and i can say it was a very unpleasant experience for anyone to go through. I myself like the people who filed before me, will be calling the Florida Attorney General Tomorrow. These people, Destination Movers are a rip off - scam artist company. I feel the need to pass along the word and report it so that others don't have to go what i have been through. They took hard earned money from me, and half of my possessions aren't even worth keeping now. Among the things that weren't delivered - I'm fighting against this company so that others won't have to deal with the misfortunes I and others have had to bare...