Complaint Rating:

Company information:
Dermitage.com
NONE GIVEN, New Jersey
United States
dermitage.com

The company advertises a "free trial" of wrinkle cream. The only requirement is to pay a small shipping fee. I agreed.

Well, have you ever downloaded software or became a member of some website and at the end of registration, they ask you to "accept" or "agree" to terms? 99% of the time, those "terms" are just a privacy notice because of HIPPA. Dermitage figured this out and at the beginning of their "terms", it does state things about privacy policies, etc. But, at the very end it states: Client must return product w/in 14 days.

No one sees thatl. And after exactly 14 days, a whopping 70.00 was charged to my Visa Debit card. I called a flipped out at the company and told the customer service rep that I was to dispute the charges. Do you know what her response was?? She said, "Well, you can go ahead and try, but we win 100% of our disputes." I couldn't believe that response. I then began to explain that the product was unused and unopened and that I will return it. Her response, "well, you can return it, but we'll only reimburse your shipping. There are no refunds."
They refunded my $6 or whatever for shipping, but I'm still out $70. for something I never would have spent money on. I'm so upset. They were so nasty and just admitted it was a scam and practically laughed about it.

This actually happened a long time ago, but I didn't realize there was a website like this. PLEASE HELP!!!