Complaint Rating:

Company information:
Dermitage
United States
dermitage.com

I ordered the Dermitage face creams on Dec. 30, 2008. The company says you can try to the product for two weeks and just pay shipping costs, so I did. It made my face red and splotchy, so on Jan. 14, 2009, I called the 800 number and canceled any future shipments and agreed to return the unused product. They gave me a RSA code and sent me an email confirming my cancellation and saying I had to return the unused portion by Feb. 28, 2009. I also got another followup email on 1/30/2009 confirming my cancellation and again, saying I needed to return the unused portion by 2/28/2009.

On 2/14/2009, I mailed the unused portion back to them, and it arrived on 2/17/2009. I have delivery confirmation to prove it. Later on 2/14/2009, however, I got yet another email notification from Dermitage, although this time it stated that my unused product was due back to them by 2/14/2009 - two weeks earlier than previous emails stated. I tried calling them to ask about the discrepancy, but no one answered the phone. On 3/1/2009, they billed my credit card $89.95 for the products. I tried calling the 800 number again but no one ever answers. Ever. Because I have documentation for everything, my credit card company says I will not have to pay that $89.95, but as far as I'm concerned, this company is nothing but a scam.