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1.0 11 Reviews

Dermagist Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Dermagist at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dermagist reviews & complaints 11

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A
1:48 pm EDT

Dermagist dynamic age defying serum

Ordered the Dynamic Age Defying Serum 7-13-19. The serum made my face break out in red blotches the first time I used it, so obviously I didn't use it again, and the blotches cleared up. It was only then, when I tried to return the 2 bottles, did I realize the "100% guarantee" did not mean a refund, as it usually does, but that you could exchange the product for something else. Plus, there is an $8 shipping fee and a restocking fee for each bottle. Well, I wasn't willing to try another product from them. So, I guess I'm stuck. This experience made me look online to see what kind of reviews the company had. The top articles that listed this product as their "#1 choice " were from a place called "Beauty Health Times" and "Review Better". Guess who owns Beauty Health Times? Dermagist. They ranked their own product #1. No surprise. The other reviewer also had a connection to the company. Their return policy, their products, and these questionable review tactics all have really put me off this company and I hope this helps others who might be thinking of ordering from them.

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9:11 am EDT
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Dermagist complete rejuvenation system

I purchased this system twice - in March and June 2015. Canadian women beware. Dermagist promises to refund to Canadian customers the duties paid to Canada Border Services Agency for the products. My customs duties totalled Can$74.37. I contacted Dermagist three times - by letter and by email - providing all necessary documentation of my purchase and requesting my refund. It is now 2017 and I have not heard back from Dermagist. It seems safe to conclude the company has no intention of honoring its promise to Canadian purchasers. With regard to the product, it made no detectable improvement to my wrinkles after approx. six months of use. Good luck if you still want to spend the money trying this product. You will need lots of time, however, to chase after Dermagist to get your money back for the duties. They will calmly ignore you. I have given up and am resolved only to buy the best available skin products on the shelves of Canadian stores. They may seem expensive, but invariably, they will cost you less than importing them.

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10:18 am EDT

Dermagist detoxifying cleanser and clarifying cream for acne prone skin

Dermagist is a company you can only purchase from online. I tried their Detoxifying cleanser and Clarifying cream for acne prone skin. I wanted to try these products because I have had terrible acne and nothing I try seems to work. I thought I would try Dermagist because it was a product without benzoyl peroxide or salylic acid. It seemed like a safe product to try because the selling point was that this product is organic, vegan, uses no harsh chemicals, etc. but when I tried it the first time, I noticed that the clarifying cream was very heavy and didn't feel right on my skin. It smelled and felt like I just rubbed clay or play-dough on my skin. The next day I noticed my skin broke out into very tiny bumps everywhere. My skin felt rough like sandpaper. I discontinued use immediately, looked at their website again to try to return the product and, unfortunately, I had not noticed until then that their return policy only allows you to get store credit to purchase another product from them, not a money back policy. There is no point in returning their products because you will not get your money back. DO NOT BUY FROM DERMAGIST.

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Is Dermagist legit?

Our verdict: Complaints Board rates Dermagist highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about Dermagist raises questions. Diligently reviewing Dermagist's client feedback and resolution practices is recommended for those considering Dermagist's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Dermagist earns 88% level of Trustworthiness

Excellent Trust Notice: Dermagist near-perfect at 88% trust. Use with confidence, maintaining usual caution.

The age of Dermagist's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dermagist.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dermagist.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dermagist.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Dermagist's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • No reviews for dermagist.com on popular sites. Be cautious and do additional research. Look for information about the Dermagist and be careful with personal information or transactions.
  • Dermagist.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dermagist.com may offer a niche product or service that is only of interest to a smaller audience.
  • Dermagist protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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5:52 pm EDT
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Dermagist eye gel

I used the product only one time and woke up with swollen eyes, as a result of an allergic reaction. The product does not work! I should have listen to the others reviewers when they posted warnings not to puchase the product, stating that it's a scam. They are charging a 100.00 for this little bottle of gel that does absolutely nothing but harm. You will not get your money back, only store credit. On their web site it says 100% customer satisfaction guarantee, this means nothing when they don't offer a refund. This is not an established company, they are not even open on weekends for customer support. Buyer beware, you will only be throwing your hard earned money away. They have 12 complaints filed against them with the BBB I'm very sorry I didn't check this out before making the purchase. Ok you've been warned!

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3:53 pm EST

Dermagist Revolution eye gel

The product made my eyes itchy and watery. I returned it after a couple of trys. I packaged almost the full bottle in original packaging filled out the
RMA, paid for shipping and requested a refund. If allergic they ask for name of MD which I also provided. I never heard from them. When I inquired I was told a store credit had been issued. I was never told this, I was never emailed that my package had been received or told I had a credit in any amount. This is VERY deceptive of them. I called there and was told it was a family run business and its their company policy not to issue a refund. The store is 1500 miles from me. Its not like I can go in and test anything. The only way I can be reimbursed is to buy yet another product that may or may not work out. Order No 4203 RMA [protected]

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12:34 pm EDT
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Dermagist Buyer Beware - Guarantee Is Bogus...You Only Get Store Credit

Thinking of buying this product...don't! Instead look for a product that offers a full money back guarantee, it's usually a sign that the products will actually work! I wish I had read the guarantee more closely, but I'm hoping to save someone else the headache. This company will only give you a store credit which is a problem if the product does not work for you or as in my case creates a bad reaction on your skin. I tried the Complete Rejuvenation System and was disappointed to find the products were loaded with alcohol which only dry out the skin. They were so thick and waxy on the skin that it made it nearly impossible to apply my mineral makeup over the treatment. When I contacted the company about getting a refund, the girl on the phone was so rude and just kept saying our policy states that you can only get a store credit and it's your own stupid fault you didn't read carefully! Wow! I guess they got me...don't let them get you too!

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Reviewer46908
,
Dec 10, 2015 11:19 am EST

I purchased this product 2 weeks ago first time I applied it it smelled like lemon pledge furniture polish. Did absolutely nothing. I purchased because of their 100% return guarantee. You have to dig into the website for them to tell you will only receive a store credit . Not good business. Wish I would have seen this review board before purchasing. BAD BAD BAD

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out106
Duluth, US
Jan 24, 2012 7:56 pm EST
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Company promises a full refund if not satisfied if returned within 30 days. I returned item with the time frame with all the paperwork only to find out that the refund will take up to 60 days. It has now been 80 days and with repeated phone calls they still have not refunded my $106.00. I paid with Paypal which of course makes it too late to file a complaint with Paypal.

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out106
Duluth, US
Jan 24, 2012 7:48 pm EST
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Dermagist is supposed to give a 30 money back guarantee if not satisfied with the product. I returned the product within the thirty days with all the paperwork necessary. They state that it can take up to 60 days to refund the money. I paid with Paypal. It has been over 80 days since they have received the product back and with repeated phone calls to them and they have yet to refund my $106.00.

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5:17 pm EDT
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Dermagist Call to cancel denied refund

Hello
I ordered your product yesterday then found out if you have sensitive skin which I do, numerous reviews show it causes redness burning an swelling. I called Dermagist earlier today within a 24 hr window. Although I have not received any confirmation of shipping
I was told rather rudely it shipped, basically I was out my cost as I don't feel dermagist products would suit my skin. I was told this admin email was my Only hope for a refund, I'm hoping this administration office has better morals then the dermagist customer service number. I will be forwarding this info to paypal an the better business bureau, I hoping this admin agrees To return the product unopened back to sender for a full refund.
Thank you, Sue Kiehn,

Apr 30, 2014 08:54:40 PDT

You sent a payment of $125.67 USD to Dermagist

Merchant
Dermagist
[protected]@dermajuv.com
[protected] Instructions to merchant

GIVEN FRAULENT EMAILMADDRESS [protected]@dermagist.com
SEE COPY OF RETURN DELIVERY BELOW

This is the mail system at host fhserver.myorderfulfillment.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

(expanded from
): This address no longer accepts mail.

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3:26 pm EST
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Dermagist Lack of customer support

I received 2 bottles of this product of which neither one would pump and the bottles were not even 1/2 full. I e-mailed the company several times with no response. I called the company and had to dial another number for assistance. I finally did a live chat and I was told they have not experienced this problem with anyone else then they hung up on me without any assistance. I guess because no one else had a problem that nullified my problem. I again emailed them and told them they needed to change their website since there was no customer service and remove the 100% satisfaction guarantee. Hope no one else gets taken like this. I spent $139 for this product. Extremely dissatisfied and will not recommend this to anyone I know.

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8:33 am EDT
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Dermagist Service/Refund

I was trying to return a product that didn't work and actually made me skin condition worse. When I ordered the product, I was told that it would be very easy to return it as long as I contacted the company within 30 days of ordering it and I would only be responsible for the shipping fee.
When I contacted the company, the customer service agent, Ruthann, bullied me until I cried, lied to me on the phone, and repeatedly laughed at me while I was crying. When I disclosed that I had Epilepsy and the stress she was inducing was putting me at risk for a seizure, she laughed again. I asked to speak with her supervisor and she refused to transfer me to a supervisor claiming that she didn't have one. When I requested to speak to another manager, she told me that she was "the top person". I asked her if that meant she was the owner and she said she was and didn't have to transfer me to anyone. I told her that I it had never been disclosed to me at time of purchase that there was a re-stocking fee and she told me that she would waive the re-stocking fee for the product I was attempting to return, then recanted a few minutes later and denied that she had ever said that. She never sent the needed forms in my e-mail that she promised she would so that I could return the product.
She told me that she would have another agent call me back but never gave him the message. After waiting almost 45min. I called back and got a hold of another agent, Mark, and was told he was never given the message to call me. I asked Mark if Ruthann was in fact the owner and he said that she knowingly lied to me and she was not.
After waiting more than a day I have still not received the e-mail with the necessary form to obtain my refund.

Read full review of Dermagist and 2 comments
Update by Taylor Harris
May 03, 2012 9:09 am EDT

I had already filled out that form that you are referring to online.

Update by Taylor Harris
May 03, 2012 8:57 am EDT

Doesn't excuse her abuse and lies

Update by Taylor Harris
May 03, 2012 8:55 am EDT

I have asked for that form and Ruthann, sent the RMA but not the form.

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Nancy.Ellen
, US
Feb 21, 2018 12:50 pm EST
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I ordered Dermagist Eye lift in December 2017. I am allergic to many creams and gels so ' Risk free' caught my eye. I understood that if I returned the product, I would be responsible for shipping and handling in the return. I spent $108.98 for two bottles. As soon as it was delivered, I tried it on one eye and had a terrible reaction. My eye was severely swollen and itchy for 3 days. I immediately returned it with an explanation and did not hear anything for over a month. I called customer service and at first the woman was very nice until she heard that I was looking for the credit to my credit card. The she was so ugly and said I wasn't getting anything but a store credit. I AM ALLERGIC TO THIS PRODUCT! I don't want a store credit.
If I keep ordering different things and have to return them, the amount of the store credit will be dwindled away paying for the return shipping and handling. She said it was my fault because I should have read the pages of information regarding the return of the product. I did and never saw anything about a store credit. Please beware of this company!

SKOR
SKOR
Toronto, CA
May 03, 2012 8:41 am EDT
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The dermagist return/refund policy, from their website, specifically instructs you to do it in writing (online):
http://www.dermagist.com/shop/store-policies
Within that link is another link to get an RMA (Return Merchandise Authorization) number and form.

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4:28 pm EDT
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Dermagist Refund

The website states you should see results in 30 days. But the 30 day refund is in effect from when you order it. So you do not get to try it for 30 days. Why is there a $7.00 restocking fee per bottle when they will not re-use the almost empty bottles? I loved the smell and the feel of the neck and aging serum. but I saw no improvements, and actually I have more wrinkles now than before. I will just have to take it and learn from this experience, as I wanted a refund 2 days after I ordered it, no refund will be sent. Bad business practices.

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machai
, US
Feb 03, 2018 7:45 pm EST

There eye gel caused by eyes to water and blurred vision. I returned the product and the company refused to refund my purchase. They told me that I can only get credit. STAY AWAY FROM THEM There is nothing else I can do. DOES ANYONE HAVE ANY IDEAS?

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12:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dermagist - Foul Products and Refusal to Reimburse

Order skin care products from this company to combat signs of aging. Products smell like lemon scented cat poop. Facial cream looks, feels and smells like old lard. Requested a refund and was sent the form via email that cannot be printed online. Printed out form, provided box for shipping return, label and shipping costs born by me to return product...

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